Harley Street Medics Reviews 

75
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and reception team for their professional, caring attitude, making every visit pleasant and comfortable. People also mention that the clinic environment is wonderfully welcoming, and appointments are handled with great efficiency and minimal discomfort. Though some customers experienced frustrating communication breakdowns, scheduling delays, and difficulties getting in touch with the team after their visits. A few other people also felt that the treatments did not meet their initial expectations, describing disappointing outcomes and a complete lack of proper follow-up support.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the prompt, professional care,... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during procedures. Reviewers... See more

User experience

Users describe positive interactions with user experience, frequently highlighting that procedures are quick,... See more

Customer communications

People report ambiguous experiences with customer communications, as reviewers expressed contrasting views... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great experience with Dr Kabeya and Nurse Amida. They checked on me regularly to make sure I wasn’t in discomfort during my procedure and handled things professionally. However I did not receive... See more

Company replied

Rated 5 out of 5 stars

I had a good experience with Harley St Medics in Glasgow. I had a cyst removed by Dr Khaldi, apologies if I spelt his name wrong. It went very smoothly pain free, Dr khaldi is a very skilful, caring p... See more

Company replied

Rated 5 out of 5 stars

I had a sebaceous cyst that had been bugging me for years removed. Very happy with the whole process. From first contact to removal of sutures it all went very well. All appointments were kept on time... See more

Company replied

Rated 5 out of 5 stars

I cannot rate HSM Glasgow more highly. I had been worried about a changing mole for a few days - my online inquiry was picked up same day, and 2 days later I was in the clinic, having a consulta... See more

Company replied


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(75)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

Very good experience, glad I went to Dr. Ahmad and Nurse Paula as both were so welcoming, knowledgeable and professional . I was a bit anxious but they put my mind at ease. I had 2 moles removed by laser today and the whole process was pain free and over in no time at all. The reception team are lovely and so friendly you get a warm welcome. I would definitely recommend Harley Street Medics to anyone.

December 6, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you so much for sharing your experience! We’re delighted to hear that Dr. Ahmad and Nurse Paula made you feel welcome, reassured, and well cared for throughout your visit. It’s wonderful to know your treatment was comfortable, pain-free, and efficient, and that our reception team gave you a warm welcome as well. Your recommendation means a great deal to us — thank you for choosing Harley Street Medics.
– The Harley Street Medics Team

Rated 4 out of 5 stars

I’m part way through my treatment but…

I’m part way through my treatment but so far my experience has been good. Information about the procedure and steps has been clear

December 5, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for sharing your experience so far! We’re pleased to hear that you’ve found the information clear and your treatment experience positive. We look forward to continuing to support you throughout the rest of your treatment at Harley Street Medics.
– The Harley Street Medics Team

Rated 5 out of 5 stars

So far, they've been great!

I've almost finished my Lazer treatment and they've been wonderful! Staff have been very friendly and helpful, giving me lots of advice. I've seen a vast improvement. Going to HSM was the best decision

December 5, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind feedback! We’re delighted to hear that your laser treatment has gone so well and that our team provided friendly, helpful guidance throughout. It’s wonderful to know you’ve seen such great improvement, and we’re thrilled you chose Harley Street Medics.
– The Harley Street Medics Team

Rated 5 out of 5 stars

I cannot rate HSM Glasgow more highly

I cannot rate HSM Glasgow more highly. I had been worried about a changing mole for a few days - my online inquiry was picked up same day, and 2 days later I was in the clinic, having a consultation and it was removed there and then.

The whole process from initial contact to procedure completion was 2 days. The actual procedure took 15 minutes and was painless. High tech equipment also meant no need for stitches when they'd usually be required.

The same process on the NHS would have taken months.

I will not hesitate in using HSM again.

November 29, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience at our Glasgow clinic was so smooth, efficient, and pain-free, and that our technology helped make your procedure quick and comfortable. We’re thrilled you trusted Harley Street Medics and look forward to welcoming you back in the future.
– The Harley Street Medics Team

Rated 5 out of 5 stars

Minor procedure work

I had a sebaceous cyst that had been bugging me for years removed. Very happy with the whole process. From first contact to removal of sutures it all went very well. All appointments were kept on time. The procedure itself was quick & painless. Appointments were available at short notice, no waiting for weeks to be seen. Reminder texts were much appreciated

November 13, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for sharing your experience! We’re delighted to hear that your sebaceous cyst removal went smoothly, from first contact to follow-up. It’s wonderful to know the procedure was quick, painless, and that our timely appointments and reminders made the process easier for you. We truly appreciate your trust in Harley Street Medics.
– The Harley Street Medics Team

Rated 5 out of 5 stars

Professional knowledgable approach from…

Professional knowledgable approach from consultant , quick visit , amazing facility and very friendly staff , most importantly affordable prices , very happy customer , and definitely will be back , pleasantly impressed , thank you

November 27, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind feedback! We’re delighted to hear that you had a professional, efficient, and friendly experience at Harley Street Medics. It’s wonderful to know you were impressed with our facilities and care, and we look forward to welcoming you back in the future.
– The Harley Street Medics Team

Rated 5 out of 5 stars

Paula was fantastic

Paula was fantastic! Excellent service. Thank you so much.

November 22, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you for your kind words! We’re thrilled to hear that Paula provided fantastic care and excellent service. Your feedback means a lot to us at Harley Street Medics.
– The Harley Street Medics Team

Rated 1 out of 5 stars

Not safe! Not CQC registered! Untruthful in emails!

Harley Street Medics are not CQC-registered, therefore you should not book or pay for any treatments with them. They are not safe. They will also lie to you and tell you they are, but they are not. They are also not even based on Harley Street. Avoid being scammed!

November 17, 2025
Unprompted review
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Reply from Harley Street Medics

Dear Reviewer,
Thank you for your feedback. As this review has been posted anonymously, we are unable to identify you or verify whether this feedback has come from a genuine patient.
However, we would like to take this opportunity to clarify the points you have raised, for the avoidance of any doubt:
Regarding CQC Registration: Harley Street Medics holds practicing privileges with "The Medical Rooms," who are the CQC-registered premises. In accordance with CQC guidelines, "The Medical Rooms" have issued Harley Street Medics with practicing privileges for our location in Chancery Lane.
Regarding Our Location: We also have rooms at 10 Harley Street that we use. Our Chancery Lane clinic is one of our primary clinic locations in London.
We hope this clarifies any concerns you may have. We are happy to furnish all supporting documentation to verify these facts upon request.
Should you wish to discuss this further, please feel free to contact us directly at hello@harleystreetmedics.clinic.
Thank you.

Rated 4 out of 5 stars

Had a great experience with Dr Kabeya…

Had a great experience with Dr Kabeya and Nurse Amida. They checked on me regularly to make sure I wasn’t in discomfort during my procedure and handled things professionally. However I did not receive any aftercare information after being sent home, hence I have docked a mark.

November 7, 2025
Unprompted review
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Reply from Harley Street Medics

Thank you so much for taking the time to share your feedback! We're delighted to hear that Dr. Kabeya and Nurse Amida provided you with excellent care during your procedure. Your comfort and professional care are our top priorities.

Regarding the aftercare information - we actually did send the aftercare sheet to you via email shortly after your procedure. It's possible the email may have landed in your spam or junk folder, so we'd kindly ask you to check there.

To ensure you have the information you need, we've now resent the aftercare sheet via email and have also sent it to you via WhatsApp as a PDF for your convenience.

If you still cannot locate it or have any questions about your aftercare, please don't hesitate to reach out to us directly. We're here to support your recovery.

Thank you again for your feedback - it helps us continually improve our service to patients.

Regards
Team Harley Street Medics

Rated 2 out of 5 stars

not a great experience. very basic.

I was asked when I left the clinic to give a review. It's taken me a few days to get around to it and I wanted to shake off the initial bad feelings and see if I can make it more balanced. But I'm afraid it's not going to be the most positive one. To begin with, I had a very helpful online consultation which I squeezed into my working day, she sent me an email to pay a deposit.I hopped straight onto my next call. What happened next was ridiculous. I was hounded for that deposit payment by text, email and phonecall within the hour, when still on a work call.. I duly paid when I got off calls but I thought wow this is aggressive. If you want immediate payment, you should build that into the consultation time, or you give 12 hours to make payment or something. It was really off to be hounded like that. The day of the appointment came and I arrived 10-15 minutes early and there was no one on reception and no one to even reassure I'd come to the right place, there were workmen drilling in a ceiling, no welcome area, it wasn't clear, I had to go upstairs to talk to another business to check it was in fact downstairs. I had travelled 90 minutes to be there. There was no welcome, no reception, no offer of water, no bathroom. When my appointment time came and went I almost walked out but someone came out of a treatment room and told me I was in the right place. I stuck with it. I had several skin tags removed. The two medics treating me were very nice people. The room had no extraction and just smelt of burning flesh. At the end, I had plain bandage sticky patches put on my face. For the money spent, they should at least have offered discreet plain hydrocolloid patches like the kind you can buy on Amazon to cover spots which I later ordered. Then I left without the chance to visit a bathroom or look in a mirror in privacy before another long journey home. That being said, everything is healing very well. I would see the same practioners again if I needed to but I would rather go somewhere more comfortable and I can't really shake the feeling that I sat in the reception for almost half an hour unsure if I was even in the right place, and I left with the impression that I was paying top dollar for a corner cutting service down in a basement in Farringdon that couldn't even offer a receptionist, customer toilet and air freshener.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had a cyst removed today and right…

I had a cyst removed today and right from the consultation I was made to feel at ease. The staff are all so professional. It felt like one big family. The procedure was fast and not painful at all. Everything was explained from the operation to the after care. I would definitely recommend.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have just completed my 5th session of…

I have just completed my 5th session of laser on both feet for fungus toenails, my experience with this clinic has been professional and friendly from the reception to lovely Fraser who completely put me at easy and answered any questions I put to him regarding my recovery. I cannot thank him enough he is such an asset to this clinic. I would recommend this clinic for this treatment.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Ahmad and his team were incredible

Dr Ahmad and his team were incredible. They were extremely professional and put me at ease instantly. My first stop for any skin conditions.
I would highly recommend.

September 4, 2025
Unprompted review
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Reply from Harley Street Medics

Dear J Ellerington, Thank you for taking the time to share your positive experience at Harley Street Medics. We are so pleased to hear that Dr. Ahmad and his team were not only incredible but also extremely professional and made you feel at ease. We value your recommendation and appreciate you considering us your first stop for any skin conditions!

Rated 5 out of 5 stars

Fraser was absolutely excellent.

Fraser was absolutely excellent.

September 4, 2025
Unprompted review
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Reply from Harley Street Medics

Dear Sam, Thank you for your feedback! We're delighted to hear you found Fraser to be absolutely excellent

Rated 5 out of 5 stars

Outstanding Service and Support Throughout

I had a fantastic experience with Harley Street Medics. From the very first contact, their customer service was flawless — prompt, friendly, and incredibly helpful. They made the entire process feel smooth and stress-free.

The team is not only professional but also genuinely attentive. I was made to feel comfortable and informed at every stage. What really impressed me was the level of aftercare I received — follow-ups were timely, thoughtful, and reassuring, which made a real difference in my recovery.

It’s rare to come across a clinic that combines medical expertise with such a high standard of personal care. I wouldn’t hesitate to return or recommend them to anyone looking for private medical treatment in a trusted, supportive environment.

Highly recommended!

August 30, 2025
Unprompted review
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Reply from Harley Street Medics

Dear Surya Parkash, Thank you so much for your wonderful and detailed review! We're delighted to hear you had a fantastic experience with Harley Street Medics, from our prompt and friendly customer service to our thoughtful aftercare. We truly appreciate you recognizing our commitment to combining medical expertise with a high standard of personal care. We're thrilled to have earned your recommendation!

Rated 5 out of 5 stars

The respectionist Ozlem is supper…

The respectionist Ozlem is supper super lovely with a welcoming smile.

Got my treatment from Fraser, he was super gentle and proffessional. I felt calm through my treatment.

August 30, 2025
Unprompted review
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Reply from Harley Street Medics

Dear Joy, Thank you for your lovely feedback! We're delighted to hear you found our receptionist, Ozlem, so welcoming and that Fraser was super gentle and professional during your treatment. We appreciate you sharing your positive experience!

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