Harley Street Skin Reviews 77

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, warmth, and welcoming demeanor, highlighting their knowledge and helpful advice. People frequently mention feeling well-cared for and comfortable, appreciating the friendly atmosphere and the personalized attention they receive. The service is often described as excellent, with many reviewers expressing satisfaction with the treatments and the overall experience. Conversely, a small portion of people felt dissatisfied with the service, citing a lack of professionalism and attention to detail from the staff. Some customers reported negative outcomes from procedures, feeling that the results made them look worse and that the company was unwilling to address their concerns. There were also mentions of a perceived lack of bedside manner from doctors and a feeling that the company was primarily interested in their money, with no follow-up after procedures.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the team for being welcoming,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I turned up 15 minutes late for my consultation, everyone was professional and warm. The hospitality from the reception was on point. Made me very welcome and warm. Dr Aamer Khan, was calm, cool and v... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Skin Health Clinic enough! From the moment you walk in, the atmosphere is warm and welcoming, and the staff go above and beyond to make you feel comfortable. They’re not just... See more

Company replied

Rated 5 out of 5 stars

Dr Omar was calm and reassuring at my first HydraFacial, leading a nice conversation as he talked me through each step of the treatment. He talked me through various stages of the process as he d... See more

Company replied

Rated 5 out of 5 stars

I have been a patient of Dr. Khan‘s for almost three years, and there’s a reason I keep returning. Compared to other skincare clinics I've used over the years, not only is Dr. Khan one of the best the... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Dermatologist
  3. Medical Spa
  4. Skin Care Clinic
  5. Surgical Center

Written by the company

The award-winning cosmetic & plastic surgery clinic in London. Our clinic’s reputation is built on a foundation of trust, precision, and dedication to our patients’ well-being. We are proud to blend this rich heritage with the latest advancements in medical technology and aesthetic treatments, ensuring we provide the highest quality care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everything was perfectly organized for…

Everything was perfectly organized for my appointment. All the staff were incredibly lovely, professional, and friendly. The atmosphere of the clinic made me feel completely at ease, like I was at home rather than in a clinic. It was truly exceptional.

May 1, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your wonderful feedback Nasrin! We are so pleased to hear that you felt comfortable and well looked after throughout your visit. Creating a welcoming and relaxed environment is very important to us, so it’s great to know that came across. We truly appreciate your kind words and hope to see you again soon.

Rated 5 out of 5 stars

I can’t recommend Skin Health Clinic enough

I can’t recommend Skin Health Clinic enough! From the moment you walk in, the atmosphere is warm and welcoming, and the staff go above and beyond to make you feel comfortable. They’re not just friendly—they’re incredibly knowledgeable and always happy to give honest, helpful advice tailored to your skin’s needs.

The practitioners are truly fantastic. You can tell they’re passionate about what they do, and their expertise shines through in every treatment. They take the time to explain everything clearly and make sure you feel confident in your skincare journey.

Two treatments I absolutely love are the Fire & Ice Facial and microneedling. The Fire & Ice Facial is amazing for an instant glow—your skin feels refreshed, smooth, and visibly brighter straight away, making it perfect before an event or whenever you need a quick boost.

Microneedling, on the other hand, has been a game-changer for longer-term results. It works by stimulating your skin’s natural collagen production, helping to improve texture, reduce fine lines, and give your skin a firmer, more rejuvenated appearance over time.

Overall, an incredible clinic with a team that genuinely cares about your results. I always leave feeling confident, refreshed, and well looked after! Jake

April 27, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your kind words and for taking the time to share your experience with us Jake!

We’re delighted to hear that you felt welcomed and well cared for by the team. Providing honest advice and personalised care is something we truly value, so it’s wonderful to know this came through during your visits. It’s great to hear you’ve been enjoying both the Fire & Ice Facial and microneedling—two fantastic treatments for both instant glow and longer-term skin improvement.

Your feedback means a lot to us, and we look forward to continuing to support you on your skincare journey.

Rated 5 out of 5 stars

Harley Street Skin have been treating me well for nearly 20 years

Harley Street Skin have been treating me for non-surgical treatments the last 20 years and I couldn’t recommend a better practice to go to. Always professional warm and welcoming and always offering the best advice. A must visit for those looking for non-surgical and surgical treatments.

April 23, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful feedback Phillip! We are truly honoured to have been part of your journey and are delighted to hear that you’ve consistently had positive experiences with our team. We look forward to welcoming you for many more years to come!

Rated 5 out of 5 stars

I had a wonderful experience at Harley…

I had a wonderful experience at Harley Street Skin Clinic – the staff were professional, friendly, and made me feel completely at ease throughout my treatment.

April 11, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind feedback Elizabeth! We are delighted to hear that you had a wonderful experience with us and that our team made you feel comfortable and well cared for throughout your treatment. We truly appreciate your support and look forward to welcoming you back again soon.

Rated 1 out of 5 stars

I had fillers and botox at harley…

I had fillers and botox at harley Street in reigate i look terrible the wost fillers and botox I've ever had absolutely not good at all I look older than when I went in not very happy and thay don't want to fixs the problem Deborah Smith

March 31, 2026
Unprompted review
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Reply from Harley Street Skin

Hi Deborah! It appears there may have been some confusion with another clinic of a similar name. We kindly ask that you remove your review so it reflects the correct business.

We would like to clarify that Harley Street Skin Clinic does not have a branch in Reigate. Our only location is at 14 Devonshire Place, London, W1G 6HX.

Rated 5 out of 5 stars

The Go-To When it comes to Skin Care in London.

When it comes to Skin Care, Harley Street, Skin is the place to go. I’ve had numerous treatments here and I will continue to do so. The whole team at Harley Street are the best and I’m grateful for everything they’ve done for me.x

April 1, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful feedback Sean! We’re truly delighted to hear that you consider us your go-to clinic for skincare in London. It means a great deal to our team to know that you’ve had consistently positive experiences with your treatments. We’re incredibly grateful for your continued trust and support, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Rhinoplasty with Dr Cumbo

I had consultations for rhinoplasty at a few different clinics before deciding to go ahead with Harley Street Skin Clinic — and I’m so glad I did.

From start to finish, I felt listened to, taken seriously, and treated with genuine care and respect by every member of the team.
A special thank you to Lisa James, who kept in touch with me throughout the lead-up to my surgery. Her communication was absolutely fantastic — professional, reassuring, and always timely.

I also received a small pre-surgery care package from the clinic, which was such a thoughtful touch and really helped me feel prepared.

My surgeon, Dr Peter Cumbo, was outstanding. He maintained great communication before the procedure and was incredibly patient with all my questions. I never felt rushed, and I always felt heard and understood.

I’m absolutely over the moon with my results. I experienced hardly any bruising and next to no pain, which exceeded my expectations.

The Post care checks made me feel valued and supported.

I would highly recommend Harley Street Skin Clinic and Dr Cumbo to anyone considering rhinoplasty.

Thank you so much to the whole team!

March 31, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your thoughtful and detailed feedback Sofia! We’re absolutely delighted to hear about your positive experience from start to finish. It’s wonderful to know that you felt listened to, supported, and well cared for throughout your journey with us. Your recommendation truly means a lot to us, and we’re so pleased you’re happy with your results. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Dr Khan and Dr glancey are amazing and…

Dr Khan and Dr glancey are amazing and the reception staff are also helpful and friendly too.

March 18, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind feedback Sheryl! We are delighted to hear that you had such a positive experience with Dr. Khan, Dr. Glancey, and our reception team. Providing friendly, professional care across every part of your visit is very important to us. We truly appreciate your support and look forward to welcoming you back again.

Rated 5 out of 5 stars

Great service

I visited the clinic for an appointment with Dr Khan today, on arrival, I was greeted by a friendly receptionist, offered a drink. As always, my appointment with Dr Khan was extremely professional.

March 21, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind feedback Caroline! We are delighted to hear that you had a great experience with Dr Khan and that our team made you feel welcome from the moment you arrived. We truly appreciate your continued trust and look forward to seeing you again.

Rated 5 out of 5 stars

In good hands

The doctor’s knowledge and capability, and her frank and unbiased advise made me feel in good hands from the first consultation

March 20, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind words Zeno! We are so pleased to hear that you felt confident and well cared for from your first consultation. We truly appreciate your feedback and look forward to seeing you again.

Rated 5 out of 5 stars

The team are excellent.

The staff at the clinic are so welcoming and informative and DR T was amazing with my CO2 laser treatment.

January 8, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for the kind feedback Monica! We are delighted to hear that you found our team welcoming and informative, and that Dr. Mike Tee made your laser treatment such a positive experience. We really appreciate you taking the time to share your feedback and look forward to welcoming you back.

Rated 5 out of 5 stars

The staff are 1st class

The staff are 1st class
And After Care is amazing

January 7, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind feedback Victoria! We are delighted to hear that you found our staff to be first class and that you were happy with the aftercare provided. Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent Service

The staff are very welcoming and polite. The waiting area, rooms and spaces within the building are clean and aesthetically pleasing.

Dr Khan explains everything you need to know about your procedures and provides a pleasant experience throughout. Would recommend to anyone looking for a consultation.

January 7, 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for taking the time to share your experience Rob. We are delighted to hear that you found our team welcoming and that you enjoyed the clean and calming environment of the clinic. It’s also great to know that Dr. Khan provided clear explanations and a reassuring experience throughout your consultation. We truly appreciate your recommendation and look forward to welcoming you again.

Rated 1 out of 5 stars

Poor customer service

The lack of professionalism and attention to detail from all members of staff speaks volumes. Thank goodness I didn't get a treatment from them as their lack of customer service gave me a glimpse of how I'd be treated post-treatment as noted in some of the reviews here. Don't be fooled by all the bells and whistles and the fact that they are on Harley St and work with celebs that nobody quite frankly cares about. Avoid this place like the plague or do so at your own peril! Do your own research and always think how can a company have all 5* reviews. And yes, how quick they were to take my money as rightly mentioned in some of the reviews. Avoid!

November 8, 2025
Unprompted review
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Reply from Harley Street Skin

We are sorry to hear that your experience did not meet your expectations. We take professionalism, attention to detail, and patient care very seriously, and this does not reflect the standards we strive to uphold. Our clinicians and staff are highly trained professionals, and the positive feedback reflected in many of our reviews is based on genuine patient experiences and outcomes.

We would welcome the opportunity to review your concerns in more detail. Please feel free to contact our management team directly via a confidential email at enquiries@harleystreetskinclinic.com.

This will allow us to investigate thoroughly and respond in a fair and meaningful manner.

Rated 5 out of 5 stars

Great service

Great service

December 9, 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your positive review Aliona! We are glad to hear you were pleased with our service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The Harley Street Skincare Clinic is

The Harley Street Skincare Clinic is, by far, the most professional and care driven clinic. The best practitioner’s and the most amazing staff.

Thank you. What a team.

December 5, 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your wonderful feedback Lee! We are delighted to hear that you found our clinic professional and care-driven, and that both our practitioners and staff made such a positive impression. Your kind words mean a great deal to our team. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Very warm and welcoming

I turned up 15 minutes late for my consultation, everyone was professional and warm. The hospitality from the reception was on point. Made me very welcome and warm. Dr Aamer Khan, was calm, cool and very professional. After my consultation. I booked my surgery straight away

November 22, 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for sharing your wonderful review Crystal! We are delighted to hear that you felt warmly welcomed from the moment you arrived and the hospitality our reception team provided. It’s also great to know that Dr. Aamer Khan delivered a calm, professional, and reassuring consultation that gave you the confidence to proceed with your surgery. We truly appreciate you sharing your experience with us!

Rated 1 out of 5 stars

All they want is your money - over 5k for Necktite - complete waste of time for huge amount of pain scarring and suffering with no results

The initial meeting went well, friendly receptionist and doctor explaining what would work well for me. Up sold me more than I was expecting to pay, but that was ok, I expected that.

I was given all the dates for surgery to begin and what to expect via email. They took my money after the initial consultant visit; the day of the procedure came, I was nervous and the nurse helping was lovely, I felt the doctor had no bedside manner as I barely got a few words from him. When I came too from being sedated, I was rushed out of the room as they needed it back, I assume for the next patient, i was given food (id had to pre order months in advance) to take away in the car and sent on my way. I was shocked to see how swollen and bruised my face as I wasn’t expecting it. I assumed it was all to be expected. (so swollen it was twice the size of normal)

When I had to go back for the next part of the treatment, I emailed and warned them that I still hadn’t healed and in fact had a lot of open wounds still and scarring. I was told to come in anyway, and I would need someone to drive me home. So, my husband and I took a day off work (working for ourselves meant this was of a huge financial income loss) arrived to Hssc and the dr took one look at my face and said I hadn’t healed enough and sent me away, I was so annoyed about this as id already let everyone know this prior to me booking time off. I emailed to say I wasn’t happy; was told I would get a tiny amount of credit on my account - which took months to receive and more chasing. (very unprofessional) I was given more dates to come in - though I had to have an emergency hysterectomy and not physically able to. I explained this to HSSC who said I could still come in later on in the year, I felt that having been sedated and given 2 general anaesthetics within 6 months was enough for me to go through for one year and felt to have more sedation would be unsafe for me: I also felt that no one cared for me or my health! i have been left with several scars and quite frankly I struggle to see any positive results or changes at all almost a year: I asked that i have a refund for the treatments I was unable to have. I felt this was the least they could do.

I emailed several times and called to speak to the director Daniel, I have never been able to speak to him, he has always been on holiday or unavailable. I was later told via email that I would not be able to have any of the money back.

I would warn others now that I had no one call or check on me from HSSC after the surgery which has left me feeling they only ever really wanted my money. I feel the results have been extremely disappointing are non-existent. I feel that i have been taken advantage of in all honesty. I would not recommend this company to anyone and would warn that although they are on Harley Street - this means absolutely nothing as far as quality and most importantly care goes.

December 11, 2024
Unprompted review
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Reply from Harley Street Skin

Dear Lania,

We’re very sorry to hear about your experience and truly regret that you feel this way.

We would like the opportunity to review your case in detail and address your concerns directly. Please email us at enquiries@harleystreetskinclinic.com including your full name and contact details so that a member of our management team can look into this further and assist you personally.

Rated 5 out of 5 stars

Easy to understand what was going to…

Easy to understand what was going to happen and every question from myself was answered - from the moment I walked into the reception I felt at ease - beautiful waiting room and everybody was very welcoming and my treatment went with ease and comfort. Thank you.

September 18, 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful review Denise! We are delighted to hear that you felt comfortable and well looked after from the moment you arrived. Our team always ensures every patient feels fully informed and at ease throughout their treatment. We truly appreciate your kind words and look forward to seeing you again soon.

Rated 5 out of 5 stars

Great and so professional

Great and so professional

September 24, 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind words Andrew! We are delighted to hear you found our team professional, and we look forward to your next visit!

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