Ordered one double and one king size mattress both come within the same week, was recommended by a friend. Beautiful designs on mattresses and they gave free pillows too. Excellent quality will be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DO NOT BUY ANYTHING FROM THIS COMPANY… Purchased two beds from this company back in February, faulty and very poor quality… they ignore text message emails and phone calls….THEN ON HERE they respond... See more
Company replied
Just want to give a big thank you to Johnathan and nick who handled my order, found on google and they looked after me really well. Got the bed delivered today and the quality is alot better then the... See more
Company replied
We purchased an Double bed with Ottoman storage from Harmony. The service was excellent, from the initial contact to the delivery. The bed itself is good quality with the base being made of wood... See more
Company replied
Company details
Written by the company
Looking for exceptional value on handcrafted bedroom furniture? Harmony Beds eliminates the middleman by selling directly from our Yorkshire factory, passing genuine savings straight to you. Every bed frame, storage bed, and mattress we produce is 100% handmade in Yorkshire by skilled craftspeople who understand quality. Our direct factory sales model means you’re getting premium furniture at prices typically reserved for mass-produced alternatives. Why choose factory direct? Simple - better quality, better prices, better service. We control every aspect of production, from selecting materials to final quality checks, ensuring each piece meets our exacting standards. Our product range spans classic and contemporary designs, giving you choice without compromising on craftsmanship. Whether you need space-saving storage beds or elegant traditional frames, we create furniture that enhances your bedroom for years to come. Free delivery and 24-hour customer service complete our commitment to exceptional value. Our online support team ensures you receive expert guidance whenever you need it. Choose us for Yorkshire quality at factory prices - discover the Harmony Beds difference today.
Contact info
Unit 2 Holme Street, WF15 6JF, Liversedge, United Kingdom
- 07438105145
- support@harmonybeds.co.uk
- harmonybeds.co.uk
Breach of guidelines
Very courteous driver…
The driver was polite and courteous and built the bed in no time and took all the rubbish away excellent service would definitely recommend this company
December 7, 2024
Unprompted review
Reply from Harmony beds
Dear John Rogan,
Thank you for your kind words!
We’re delighted to hear that our driver provided polite and efficient service, and that the bed assembly went smoothly. Your recommendation means a lot to us.
If you need anything else in the future, please don’t hesitate to get in touch.
Warm regards,
Harmony Beds Customer Support Team
The customer service was exceptional…
The customer service was exceptional from when the order was placed to the day of delivery. The bed and mattress that I ordered where manufactured to a very high standard, really pleased and happy with the service and my bed.
November 30, 2024
Unprompted review
Reply from Harmony beds
Dear Imran Khan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our customer service exceptional and that you’re happy with the quality of your bed and mattress. Providing high standards and excellent service is our priority, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Harmony Beds Customer Support Team
Ordered a divan ottoman bed
Ordered a divan ottoman bed, very well made and the delivery driver was helpful. Great product and a great price, will definitely use again.
November 20, 2024
Unprompted review
Reply from Harmony beds
Dear Marcus,
Thank you for your kind feedback!
We’re delighted to hear that you’re pleased with your divan ottoman bed and that our delivery driver was helpful. It’s great to know you found the product and price to your satisfaction.
We look forward to serving you again in the future!
Best regards,
Harmony Beds Customer Support Team
This is a sweet and sour experience and…
This is a sweet and sour experience and I am hoping the company will sort this out. I got a side lift divan ottoman bed. We can't use it cos when you put the headboard, you are unable to lift the Ottoman bed up. I have called the company no response. I have had to order a spacer but the screws are to small. I am just super stressed from this purchase. Hopefully someone will answer me now.
October 15, 2024
Reply from Harmony beds
Dear Bellajio,
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered with your side lift divan ottoman bed.
We completely understand how frustrating this situation must be and apologise for the lack of response you’ve experienced so far. Your comfort and satisfaction are very important to us, and we want to resolve this issue as quickly as possible.
Please reach out to us directly at support@harmonybeds.co.uk with your order details, and we will prioritise your case to find a suitable solution.
Thank you for your patience, and we look forward to assisting you soon.
Kind regards,
Harmony Beds Customer Support Team
Good quality bed and really good price
Good quality bed and really good price. Delivery was great and overall brilliant service.
November 21, 2024
Unprompted review
Reply from Harmony beds
Dear Wajid Sadiq,
Thank you for your wonderful feedback!
We’re delighted to hear you’re pleased with the quality of your bed, the price, and our delivery service. Providing brilliant service is our priority, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Harmony Beds Customer Support Team
Poor post sales experince
No updates or progress reports, notified just before delivery. The delivery driver arrived on his own, to deliver a double ottoman bed and expected the resident to help him. Just as well I am young enough and fit enough, what if I wasn't. I am then told it will cost me an extra £10 because I live up 1 flight of stairs. Where are most bedrooms!!! I wouldn't mind, but I ended up doing half the work. The bed was then left on my landing for me to get it into my flat on my own. The bed is OK and pretty good quality, but the delivery and correspondence were by far and away the worst. I also bought a double bed and 2 mattresses from Sonno, the experience was chalk and cheese. Would I recommend Harmony beds, not at all
October 1, 2024
Reply from Harmony beds
Dear Antony Cook,
Thank you for sharing your experience, and we sincerely apologise for the issues you encountered with the delivery and communication.
We completely understand your frustration regarding the lack of updates and the delivery challenges, especially with heavy items like a double ottoman bed. Customer safety and satisfaction are very important to us, and we regret that this was not reflected in your delivery experience.
Regarding the additional charge for stairs, we strive to be transparent, but we appreciate your feedback and will review our policies to improve clarity and service.
We’re glad to hear you are satisfied with the quality of the bed itself, and we’d like the opportunity to restore your confidence in our service. Please contact us directly at support@harmonybeds.co.uk so we can discuss how best to assist you further.
Thank you for your honest feedback—it helps us improve.
Kind regards,
Harmony Beds Customer Support Team
Only issue was....
The bed itself was great for the price. Sturdy and well made my only issue being that it came in th wrong colour. I asked for light grey but it turned up in a very dark grey. I tried to call a few times and left a message for a call back but no response at all.
Shame really.
September 23, 2024
Reply from Harmony beds
Dear Sara Gardiner-Mosley,
Thank you for your feedback, and we’re sorry to hear about the mix-up with the colour of your bed.
We understand how disappointing this must be, especially when the product itself met your expectations. We apologise for the lack of response to your calls and messages — this is not the level of service we aim to provide.
Please contact us directly at support@harmonybeds.co.uk with your order details, and we’ll prioritise resolving this for you as quickly as possible.
Thank you for your patience, and we look forward to making this right.
Kind regards,
Harmony Beds Customer Support Team
No communication after order was placed…
No communication after order was placed The bed was installed at 11pm which was a bit late
September 21, 2024
Reply from Harmony beds
Dear Mark,
Thank you for your feedback. We apologise for the lack of communication following your order and for the late installation time, which we understand was inconvenient.
We strive to keep our customers informed throughout the process and will review this situation to improve our service.
If there is anything we can do to assist you further, please contact us at support@harmonybeds.co.uk.
Thank you for bringing this to our attention.
Kind regards,
Harmony Beds Customer Support Team
Reply from Harmony beds
Dear Steve G,
Thank you for your feedback!
We’re pleased to hear your order was delivered on time and that assembly was easy. We appreciate your support and hope you enjoy your new bed.
Best regards,
Harmony Beds Customer Support Team
Nothing NADA
Ordered bed on 22/10/24, paid via Klarna and had no acknowledgement of purchase, delivery details or answer to my emails. Is this company a scam?
October 22, 2024
Unprompted review
Reply from Harmony beds
Dear Customer,
Thank you for your message. We’re sorry to hear about the difficulty you’ve experienced.
Unfortunately, without your full name or order details, we are unable to verify your purchase in our system. To help us investigate and assist you promptly, please provide your full name and any relevant order information by contacting us at support@harmonybeds.co.uk.
We take all concerns seriously and are committed to resolving any issues.
Kind regards,
Harmony Beds Customer Support Team
Very good value and delivered promptly…
Very good value and delivered promptly paid to have it assembled and the poor lad hadn’t done it before he did his best but there is a disconnect on exact meeting so downgraded to 4 stars but the bed itself is very nice
September 10, 2024
Reply from Harmony beds
Dear Rose,
Thank you for your honest feedback.
We’re glad to hear you found great value in your bed and appreciated the prompt delivery. We apologise for the assembly not meeting your full expectations and appreciate your understanding. We’ll take your comments on board to improve the service we provide.
If there’s anything we can do to assist further, please don’t hesitate to contact us at support@harmonybeds.co.uk.
Thank you again for your support and feedback.
Kind regards,
Harmony Beds Customer Support Team
Reply from Harmony beds
Dear Alice Ho,
Thank you for your kind words!
We’re pleased to hear that our staff provided helpful and friendly service. Your feedback means a lot to us.
We look forward to assisting you again in the future.
Best regards,
Harmony Beds Customer Support Team
In purchasing a bed from this company,
In purchasing a bed from this company,
I feel I made the right choice.
It was a reasonable price.
Good quality.
Delivery was good helpful and friendly.
Would recommend this company.
August 31, 2024
Reply from Harmony beds
Dear Lyn Packer,
Thank you for sharing your experience!
We’re thrilled to hear that you feel confident in your purchase and that our bed met your expectations in quality and price. It’s wonderful to know our delivery team provided helpful and friendly service.
Your recommendation means a lot to us, and we truly appreciate your support.
Warm regards,
Harmony Beds Customer Support Team
Beds were such good value
Beds were such good value, really lovely quality and sturdy. Also easy to build and quick delivery
September 2, 2024
Reply from Harmony beds
Dear Jordan,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our beds to be great value, sturdy, and of lovely quality. It’s also great to know that the assembly was easy and delivery quick.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Harmony Beds Customer Support Team
Avoid..
Please, think twice, before purchasing from this company! Received my bed damaged, very poor quality frame, wood broken and all the fabric edges fraying.
Did let the company know about the issue and still waiting(5 weeks) for them to collect the damaged goods!
August 30, 2024
Reply from Harmony beds
Dear Sir,
Thank you for your feedback, and we sincerely apologise for the issues you experienced with your order.
We understand how disappointing it must have been to receive a damaged product and to wait for resolution. Please be assured that we take these matters very seriously.
After checking our records, we can confirm that you have been fully refunded. If there is anything further we can assist you with, such as arranging a collection or answering any questions, please do not hesitate to contact us at support@harmonybeds.co.uk.
We appreciate your patience and hope to have the opportunity to restore your confidence in our service.
Kind regards,
Harmony Beds Customer Support Team
Reply from Harmony beds
Dear Lavander,
Thank you for your kind words!
We’re delighted to hear you’re happy with both our pricing and service. Your feedback motivates us to keep delivering the best experience possible.
We appreciate your support and look forward to assisting you again.
Best regards,
Harmony Beds Customer Support Team
Wow such a great quality bed at a…
Wow such a great quality bed at a competitive price .
To be honest the ottoman dubble bed I brought seems to be a very good purchase .
Am over the moon , bed arrived on time the driver was very helpful .
Would highly recommend this company .
Colin sw London
August 28, 2024
Reply from Harmony beds
Dear Colin,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you’re over the moon with your ottoman double bed and that you found the quality and price to be just right. It’s great to know our driver provided helpful service and that your delivery arrived on time.
Your recommendation means a lot to us, and we truly appreciate your support.
Enjoy your new bed!
Warm regards,
Harmony Beds Customer Support Team
No instructions and poor finish not…
No instructions and poor finish not worth the money
August 16, 2024
Reply from Harmony beds
Dear Amanda Walters,
Thank you for your feedback, and we’re sorry to hear that your experience did not meet expectations.
We apologise for the lack of assembly instructions and the concerns regarding the finish. This is certainly not the standard we aim to deliver, and we understand your disappointment.
Please reach out to us at support@harmonybeds.co.uk with your order details so we can look into this further and see how we can make things right. Your satisfaction is important to us, and we’d appreciate the opportunity to resolve the issue.
Kind regards,
Harmony Beds Customer Support Team
Highly recommend
I ordered an opera double bed on unpacking, found I received the wrong foot base, contacted them the same day, came to a solution, and problem resolved over the moon with my bed and their service would highly recommend
August 19, 2024
Unprompted review
Reply from Harmony beds
Dear Michele,
Thank you for your wonderful feedback!
We’re glad we could promptly resolve the issue with your opera double bed and that you’re now over the moon with both the product and our service. Your recommendation means a lot to us.
If you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Harmony Beds Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.