Harper James Reviews 188

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the prompt response times and the clear, practical advice provided, which helps them navigate complex legal matters with ease. People frequently commend the efficient communication and the personalized approach that makes them feel supported throughout the process. However, some people were dissatisfied with the service, mentioning issues such as slow support and a perceived lack of value from the subscription model. A few other people also felt that there was a mismatch between the onboarding explanation and the actual service delivery, with concerns about time charged for reviewing already provided information and dismissive communication.

What people talk about most

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness, knowledge, and... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick turnaround on feedback,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordable prices,... See more

Based on these reviews

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied

Rated 5 out of 5 stars

One-stop shop for everything legal. Their client service will assign the right lawyer based on your need with only one email. Their prices are very affordable and their subscription model gives you mo... See more

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Rated 5 out of 5 stars

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more

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Rated 5 out of 5 stars

We have been a client of Harper James for several years now and have always been very satisfied with the service we receive. Their varied skill sets have meant we only need to retain one legal firm,... See more

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Rated 5 out of 5 stars

A genuinely excellent experience with Harper James. I have worked closely with Samantha & Adeena, Their depth of experience really showed, and their calm, confident approach gave me complete reassura... See more

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Rated 5 out of 5 stars

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more

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Rated 5 out of 5 stars

We've used HJ for a good few years now, mainly for Trademarking but recently signed up Alex to help us with a new office lease. Always a fantastic service with fast replies and efficient time keeping.... See more

Company replied

Rated 5 out of 5 stars

Julia was so helpful, attentive and thorough throughout. She was always on hand to answer any questions and made the process so simple for us! Chosing a company to work with is alwasy a big step but w... See more

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Rated 5 out of 5 stars

Always very helpful and willing to point me in the right direction. The team are always very positive and willing to help and the monthly retainer makes the process easy building up credits. It's also... See more

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Rated 5 out of 5 stars

Very reactive to our enquiry, turned around a review of an Articles document in one day with clear explanation of any proposed changes. Second time we have used Harper James UK.

Company replied

Rated 5 out of 5 stars

Well, that was a breath of fresh air. We’ve just managed to prepare a tailored licensing agreement in less that a week and with zero stress. Emily Sadler is brilliant. She took us through the process... See more

Company replied

Rated 5 out of 5 stars

Instructed HJ to work with our company on a large commercial lease deal. Sam Paxton and Alex Curtis were appointed to the project and gave concise and detailed counsel on risks and improvements to... See more

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Rated 5 out of 5 stars

I have been very impressed with the service we have received from the HJ team. Fantastic communication, very easy to deal with, swift responses, great advice. It is a pleasure dealing with the team. E... See more

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Rated 5 out of 5 stars

From start to finish, the Harper James team provided a fantastic, friendly and comprehensive service. Initially, Joe explained how the process works and clearly outlined the fee structure. We wo... See more

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Rated 5 out of 5 stars

Harper James provide a great portfolio of services that suit our needs as a business. We have required a range of legal services varying from Commercial law to Labour law, and they were able to provid... See more

Company replied

Rated 5 out of 5 stars

Thank you for assisting us with the Employee Ownership transition. We enjoyed working with Harper James and we appreciate how the team was able to guide us through the process - at some points complex... See more

Company replied

Rated 5 out of 5 stars

Great law firm for start-ups, flexible access to quality legal advice at much lower cost. My business has been a customer for about 3 years now and I enjoy working with them.

Company replied

Rated 5 out of 5 stars

Thanks to Samantha,adeena and Simon for dealing with the lease renewal in a professional,efficient and helpful manner - it certainly wasn’t the simplest transaction to deal with,so hats off for get... See more

Company replied

Rated 1 out of 5 stars

I agree with all the 1 star reviews. This is the worst solicotors firm. They breeched the SRA code of conduct FAILURE TO ACT IN THE CLIENT’S BEST INTERESTS and SRA Principle 72. and FAILURE TO P... See more

Company replied

Rated 4 out of 5 stars

James and Samantha at Harper James helped us with some problems we were facing with our commercial tenant who was refusing to engage with us. They were very tenancious and on-the-ball resulting in a... See more

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Rated 1 out of 5 stars

AVOID!!! Absolutely disgraceful solicitors… I enquired at this company regarding an issue I had regarding a pension/shares issue that I had that has been going on for over 8 years. Whe... See more

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Rated 5 out of 5 stars

From going through the onboarding process to speaking to the team about the issues I was facing, everything was dealt with in a very professional manner, and there was complete transparency with hours... See more

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Rated 5 out of 5 stars

I'd like to share a huge thank you to Callum and the team at Harper James for soliciting the sale of my company. Their professional guidance made what could have been a complex process remarkably... See more

Company replied

Rated 5 out of 5 stars

We have been using Harper James' services for two years. We highly recommend Harper James. From the outset, their professionalism and efficiency are outstanding. Whenever we use the service... See more

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Rated 5 out of 5 stars

I have been using Harper James multiple times for different matters and they always deliver an excellent service. Alex Curtis from the commercial property team has done an outstanding job helping me t... See more

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Rated 5 out of 5 stars

We recently worked with Harper James Solicitors and couldn’t be happier with the experience. From the very first call, the team were approachable, professional, and clearly understood the needs of... See more

Company replied

Rated 5 out of 5 stars

Professional and attentive service. Listened carefully to my needs and executed in a timely fashion. Just the service I need, as a small business owner.

Company replied

Rated 5 out of 5 stars

I recently engaged Harper James and had the pleasure of working with Sean Walsh on an employment-related issue. I must say, I truly enjoyed collaborating with Sean. He provided me with excellent guida... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Harper James Solicitors. From the very beginning, they were clear and transparent about costs, which gave me confidence and peace of mind. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

We received great support from a knowledgeable team which gave us the confidence to move forward in a way which delivered a successful conclusion. I’d highly recommend the HJ service!

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience working with Harper James. As a growing business, having legal partners who are both commercially minded and responsive is incredibly important, and the team at H... See more

Company replied

Rated 5 out of 5 stars

I contacted Harper James for a quote on some legal services and I had the pleasure of speaking with Ollie Rennie. Ollie was fantastic from start to finish - he listened carefully, was incredibly... See more

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Rated 5 out of 5 stars

I cannot express enough gratitude towards Harper James for their outstanding support and expertise in supporting me through a very challenging share dispute. After struggling with two previous law... See more

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Rated 5 out of 5 stars

I worked with Harper James during a sensitive exit process and found them to be professional, clear and commercially pragmatic throughout. Samantha Wragg handled my matter and was excellent -... See more

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Rated 5 out of 5 stars

Very responsive. Delivered insightful tax advice relating to share options in a very timely fashion. I would use then again for corporate matters.

Company replied

Rated 5 out of 5 stars

In a relatively complex cross boarder contract and employment law case HJ took a measured and well considered approach following all the detail, handing off to a KC where necessary, HJ were excellent... See more

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Rated 1 out of 5 stars

I instructed Harper James Solicitors in relation to a commercial dispute. Based on my experience, I would recommend that others seriously consider using an alternative firm.... See more

Company replied

Rated 5 out of 5 stars

Recently used Alex Curtis at Harper James to document a commercial lease. Exceptional service and a lot of attention to detail throughout a difficult process. No hesitation to use the firm again on fu... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with James Hastings and Samantha Paxton, and I can confidently say they are an exceptional legal team. James brings clarity, precision, and calm authority to even the mos... See more

Company replied

Rated 5 out of 5 stars

Amazing help from everyone from beginning to end, big thank you to Freddie and Julia who were amazing. Thank you both

Company replied

Rated 5 out of 5 stars

Julia was extremely professional & kind, understood exactly what I needed and delivered quality work. I would highly recommend working with her and Harper James.

Company replied

Rated 5 out of 5 stars

I was entering into what I knew to be a major undertaking in an area that was completely unfamiliar to me. The person with whom I was dealing was excellent in taking me through a series of important i... See more

Company replied

Rated 5 out of 5 stars

We started working with Harper James during a challenging client dispute involving significant scope creep, where we had little hope of recovering payment. Thanks to their expert guidance, we succ... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Julia on drafting the Terms and Conditions for our business, and the experience was exceptional. Julia has a keen eye for detail and took the time to truly understand our speci... See more

Company replied

Rated 5 out of 5 stars

We worked with Harper James Solicitors during the sale of our business and the associated due diligence process, and the service was excellent throughout. Claire and Jenni were professional, respon... See more

Company replied

Rated 5 out of 5 stars

“I have a dedicated account manager, so I just call and they connect me with whoever is the best fit for the job I need doing. The service has been excellent from start to finish

Company replied

Rated 5 out of 5 stars

We received a detailed and informative IP audit from Gosia who was able to take the time to explain everything to us carefully.

Company replied

Rated 5 out of 5 stars

Both the onboarding team and legal team were the most efficient & professional - absolutely truly amazing - Thank you Freddie & Julia for all their support in our new business startup. 10/10 highly r... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Expertise with reliability and speed…

Expertise with reliability and speed and a pleasure to deal with.

July 2, 2025
Unprompted review
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Reply from Harper James

Thank you for your positive feedback. It's great to hear you’ve found our team both knowledgeable and reliable. We really value your support and look forward to continuing to work with you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have always received excellent advice…

I have always received excellent advice and this is followed up after call.

July 1, 2025
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Reply from Harper James

Thank you for your kind words. We're so pleased to hear you've consistently received excellent advice and found our follow-up helpful.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

A legal partner that any business must have

We started working with Harper James during a challenging client dispute involving significant scope creep, where we had little hope of recovering payment. Thanks to their expert guidance, we successfully secured the full amount owed. Their support extended beyond legal advice, they offered valuable commercial insights that made a real difference.

Since then, we’ve worked with multiple solicitors across different departments: from dispute resolution to drafting new client contracts, negotiating a commercial lease, and setting up a new company with clear guidance on its Articles of Association. Every solicitor we’ve dealt with has been knowledgeable, approachable, and highly professional.

Their Enable plan not only helps us save significantly but also gives us peace of mind knowing that all legal aspects of our business are covered. We’re genuinely pleased with the service and can’t recommend Harper James highly enough.

May 19, 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback, Fatemeh! We’re pleased we could support you through a difficult dispute and help recover the full amount owed. It’s great to hear that our wider commercial advice also made a difference.

It’s great to hear the Enable plan is helping you save while giving you confidence that your legal needs are covered.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Both the onboarding team and legal team…

Both the onboarding team and legal team were the most efficient & professional - absolutely truly amazing - Thank you Freddie & Julia for all their support in our new business startup. 10/10 highly recommended!

June 19, 2025
Unprompted review
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Reply from Harper James

Thank you Andre for taking the time to share your thoughts and appreciation for the team. We're delighted to hear how we've supported you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James - Great One stop Shop for Legal services

Harper James provide a great portfolio of services that suit our needs as a business. We have required a range of legal services varying from Commercial law to Labour law, and they were able to provide the support we needed with the highest level of professionalism.

June 6, 2025
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Reply from Harper James

Thank you so much for your kind words. We're really pleased to hear that our range of services has been a good fit for your business and we look forward to supporting your business again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great firm for preseed and seed startups

One-stop shop for everything legal. Their client service will assign the right lawyer based on your need with only one email. Their prices are very affordable and their subscription model gives you more visibility over cashflow. The lawyers are usually quite practical and to the point. Been a client for 5 years!

May 29, 2025
Unprompted review
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Reply from Harper James

Thank you so much for your kind words and for being with us for the past five years – it means a lot to us. We always aim to keep things simple, transparent, and tailored to your needs, so it's great to know that’s coming through. Looking forward to continuing to support your business!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly, professional and cost-effective

I have been very impressed by the service provided by the team at Harper-James, from the handling of my initial enquiry through to the delivery of legal advice on a fairly complex and specialist matter relating financial services. Friendly, professional and cost-effective for a small not-for-profit business, like ours. Would definitely recommend and look forward to maintaining our relationship with Harper James as a source of professional advice and support.

May 28, 2025
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Reply from Harper James

Thank you for your kind review. We’re glad we could support you and that our advice was helpful and accessible for your not-for-profit.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

James Hastings and Samantha Paxton we’re amazing

I had the pleasure of working with James Hastings and Samantha Paxton, and I can confidently say they are an exceptional legal team. James brings clarity, precision, and calm authority to even the most complex matters, while Samantha’s meticulous attention to detail, quick replies, and dedication ensured nothing was ever overlooked. Together, they navigated every challenge with professionalism and care, always keeping my company’s interests at the forefront. Their guidance gave me confidence at every step, and I’m truly grateful for their support.

May 9, 2025
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Reply from Harper James

Thank you for your kind words, Ashraf - it's great to hear that James and Samantha’s support made a real difference for you. We look forward to working with you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really easy to work with

Really easy to work with - clear understanding of what was needed and delivered everything effectively and efficiently.

March 13, 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback, Alice! We really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great first experience with Harper James

Well, that was a breath of fresh air. We’ve just managed to prepare a tailored licensing agreement in less that a week and with zero stress. Emily Sadler is brilliant. She took us through the process very smoothly and without complicated legalese. A great first experience with Harper James.

April 25, 2025
Unprompted review
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Reply from Harper James

Thank you for sharing such kind feedback. We're pleased to hear the process was smooth and stress-free. Emily and the team always aim to make the process as straightforward and accessible as possible, and it's great to know that came across. We look forward to supporting you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Very responsive

Very responsive. Delivered insightful tax advice relating to share options in a very timely fashion. I would use then again for corporate matters.

March 24, 2025
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Reply from Harper James

Thank you for taking the time to leave this great feedback. We're really pleased to hear you found our team responsive and the tax advice on share options helpful.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I'd like to share a huge thank you to…

I'd like to share a huge thank you to Callum and the team at Harper James for soliciting the sale of my company.

Their professional guidance made what could have been a complex process remarkably smooth and efficient. The team was responsive, thorough, and completed everything within our desired timeframe.

I recommend speaking with Harper James to anyone seeking legal support for business transactions.

April 15, 2025
Unprompted review
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Reply from Harper James

Thank you so much for your kind words and recommendation, Adam!

We’re really pleased to hear that Callum and the team helped make the sale of your company a smooth and efficient process. Wishing you all the best in your next chapter, and thank you again for taking the time to share your experience.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Invaluable dispute resolution support

The engagement, support, and consultation throughout has been stellar from Jo Wilson. With her supporting me, I was able to navigate a complex client payment related issue. She struck the right balance of providing guidance/direction whilst instilling confidence throughout the process, enabling me to make the right decision at every stage.

Her management of the process throughout brought the whole dispute to an amicable conclusion, and far swifter than i had anticipated.

April 9, 2025
Unprompted review
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Reply from Harper James

Thank you very much Gurpreet for taking the time to leave your positive feedback. We'll be sure to pass your kind words on to Jo and I'm delighted to hear that we could support you to achieve a resolution.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Perfect for a new business

I was setting up a new business, and wanted the support of a legal team in case there were areas I needed to use them for as the time went on in year one, so signing up for the Enabel plan was perfect.

It gave me peace of mind that I could call on legal help if required and that by paying a monthly fee I already had some credit for any work that I needed backed up with the knowledge that I would get a lawyer at a great rate for all other work.

It worked out that I needed to use their support on a few occasions. Everyone was extremely helpful, professional, and explained things in a way that I could understand. The turnaround time for work was also really good.
I can't recommend them enough.

April 4, 2025
Unprompted review
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Reply from Harper James

Thank you very much for your kind words, Andrew. It’s great to know that our team could step in when you needed us and that you felt supported and well-informed throughout. We work hard to deliver clear, practical advice quickly, so it’s lovely to see that reflected in your feedback.

We’re excited to keep supporting your growth and wish you all the best as your business continues to thrive.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 2 out of 5 stars

Poor work

We’ve been a loyal client of Harper James since 2020, but the decline in service and quality has been staggering and unacceptable.

The employment contract work they delivered was full of basic spelling and grammar errors, inconsistent language (e.g. switching between “you” and “the employee”), and was completely disjointed. There was no consideration of how our employees would view the contract changes and advice was unclear. The quality was so poor we had to scrap it entirely and rewrite the contracts ourselves. We made it very clear this work was unusable and that we had lost confidence in their ability to deliver. Their insistence on billing for this unacceptable output shows an alarming lack of accountability or concern for client care. They insist had we paid them even more to finalise contracts that they would've done a good job, but the drafts were so poor there was no way we could trust them to do further work! I have never seen such a lack of concern for clients from any type of client services business.

Whilst this was breaking point for us, it was not the first issue. We spent thousands with Harper James for ongoing advice on a sensitive employee issue. Over several weeks, the advice we received was consistently vague, grey, and confusing, so much so that our team couldn’t act on it. In contrast, we found a clear, simple resolution within five minutes of speaking to our own insurance provider. Frankly, we’ve had better results using ChatGPT than Harper James.

They are slow to respond, taking weeks to reply to emails and on occassion not having resource available for us despite us being on an annual contract with a monthly subscription fee. We've flagged slow communication, poor value, and a general lack of care, and it’s clear those concerns fall on deaf ears.

Update: Adam from the team kindly called me to discuss and resolution after my concerns. We reached an amicable agreement and I felt he had a clearer understanding of our complaints. I've amended the review to 2-stars to reflect this.

February 6, 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your feedback, Charlie, and your patience while we completed our complaints process and investigation. We truly value your business and the trust you have placed in Harper James over the years, so we are deeply sorry that your recent experience fell short of the expectations and usual high standards recognised by our clients.

We’re pleased that we have been able to reach an amicable resolution and appreciate the opportunity to discuss this matter with you, and the insights you shared, which have helped us reflect on how we can continue to improve.

Kind regards,
Adam Kudryl, Chief Legal Officer
Harper James

Rated 5 out of 5 stars

Both Sam and Callum have been amazing…

Both Sam and Callum have been amazing to work with over the past few years, so patience, thorough and explain everything so clearly. So easy to talk to and completely understood what needed to be done and just did it! Super efficient. Thank you both, you have been the best!

March 7, 2025
Unprompted review
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Reply from Harper James

Thank you for such positive feedback - we're pleased to hear that Sam and Callum have been so helpful and easy to work with. We look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent customer service on a tricky…

Excellent customer service on a tricky agreement with a supplier. Timely back and forth dealing with an experienced solicitor. Would recommend.

March 10, 2025
Unprompted review
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Reply from Harper James

Thank you for your positive feedback, Tom.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Supported us with a employment tribunal case and were incredibly helpful with their advice and practical options at every stage. They communicated clearly and quickly, including outside of normal working hours over Christmas.
I highly recommend using Harper James, we certainly will use them again in the future

March 7, 2025
Unprompted review
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Reply from Harper James

We're pleased we could support you through your employment tribunal case and provide clear, practical advice when you needed it most.

We understand how important timely communication is, especially during critical moments, and we’re glad we could be there for you - even over the Christmas period.

We look forward to helping you again in the future should you need it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really impressed with Emily Sadler's…

Really impressed with Emily Sadler's work and how clearly/efficiently she ran our call and all the drafting.
Was also very impressed with her ability to understand what we're doing and flag other angles we needed to consider.

March 6, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Greg. We appreciate your feedback and look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Thank you to Harper James and Samantha…

Thank you to Harper James and Samantha Paxton, it was a complex challenging transaction but Samantha was supportive and professional throughout.

March 5, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Karl.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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