Harper James Reviews 188

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the prompt response times and the clear, practical advice provided, which helps them navigate complex legal matters with ease. People frequently commend the efficient communication and the personalized approach that makes them feel supported throughout the process. However, some people were dissatisfied with the service, mentioning issues such as slow support and a perceived lack of value from the subscription model. A few other people also felt that there was a mismatch between the onboarding explanation and the actual service delivery, with concerns about time charged for reviewing already provided information and dismissive communication.

What people talk about most

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness, knowledge, and... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick turnaround on feedback,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordable prices,... See more

Based on these reviews

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied

Rated 5 out of 5 stars

One-stop shop for everything legal. Their client service will assign the right lawyer based on your need with only one email. Their prices are very affordable and their subscription model gives you mo... See more

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Rated 5 out of 5 stars

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more

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Rated 5 out of 5 stars

We have been a client of Harper James for several years now and have always been very satisfied with the service we receive. Their varied skill sets have meant we only need to retain one legal firm,... See more

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Rated 5 out of 5 stars

A genuinely excellent experience with Harper James. I have worked closely with Samantha & Adeena, Their depth of experience really showed, and their calm, confident approach gave me complete reassura... See more

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Rated 5 out of 5 stars

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more

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Rated 5 out of 5 stars

We've used HJ for a good few years now, mainly for Trademarking but recently signed up Alex to help us with a new office lease. Always a fantastic service with fast replies and efficient time keeping.... See more

Company replied

Rated 5 out of 5 stars

Julia was so helpful, attentive and thorough throughout. She was always on hand to answer any questions and made the process so simple for us! Chosing a company to work with is alwasy a big step but w... See more

Company replied

Rated 5 out of 5 stars

Always very helpful and willing to point me in the right direction. The team are always very positive and willing to help and the monthly retainer makes the process easy building up credits. It's also... See more

Company replied

Rated 5 out of 5 stars

Very reactive to our enquiry, turned around a review of an Articles document in one day with clear explanation of any proposed changes. Second time we have used Harper James UK.

Company replied

Rated 5 out of 5 stars

Well, that was a breath of fresh air. We’ve just managed to prepare a tailored licensing agreement in less that a week and with zero stress. Emily Sadler is brilliant. She took us through the process... See more

Company replied

Rated 5 out of 5 stars

Instructed HJ to work with our company on a large commercial lease deal. Sam Paxton and Alex Curtis were appointed to the project and gave concise and detailed counsel on risks and improvements to... See more

Company replied

Rated 5 out of 5 stars

I have been very impressed with the service we have received from the HJ team. Fantastic communication, very easy to deal with, swift responses, great advice. It is a pleasure dealing with the team. E... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the Harper James team provided a fantastic, friendly and comprehensive service. Initially, Joe explained how the process works and clearly outlined the fee structure. We wo... See more

Company replied

Rated 5 out of 5 stars

Harper James provide a great portfolio of services that suit our needs as a business. We have required a range of legal services varying from Commercial law to Labour law, and they were able to provid... See more

Company replied

Rated 5 out of 5 stars

Thank you for assisting us with the Employee Ownership transition. We enjoyed working with Harper James and we appreciate how the team was able to guide us through the process - at some points complex... See more

Company replied

Rated 5 out of 5 stars

Great law firm for start-ups, flexible access to quality legal advice at much lower cost. My business has been a customer for about 3 years now and I enjoy working with them.

Company replied

Rated 5 out of 5 stars

Thanks to Samantha,adeena and Simon for dealing with the lease renewal in a professional,efficient and helpful manner - it certainly wasn’t the simplest transaction to deal with,so hats off for get... See more

Company replied

Rated 1 out of 5 stars

I agree with all the 1 star reviews. This is the worst solicotors firm. They breeched the SRA code of conduct FAILURE TO ACT IN THE CLIENT’S BEST INTERESTS and SRA Principle 72. and FAILURE TO P... See more

Company replied

Rated 4 out of 5 stars

James and Samantha at Harper James helped us with some problems we were facing with our commercial tenant who was refusing to engage with us. They were very tenancious and on-the-ball resulting in a... See more

Company replied

Rated 1 out of 5 stars

AVOID!!! Absolutely disgraceful solicitors… I enquired at this company regarding an issue I had regarding a pension/shares issue that I had that has been going on for over 8 years. Whe... See more

Company replied

Rated 5 out of 5 stars

From going through the onboarding process to speaking to the team about the issues I was facing, everything was dealt with in a very professional manner, and there was complete transparency with hours... See more

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Rated 5 out of 5 stars

I'd like to share a huge thank you to Callum and the team at Harper James for soliciting the sale of my company. Their professional guidance made what could have been a complex process remarkably... See more

Company replied

Rated 5 out of 5 stars

We have been using Harper James' services for two years. We highly recommend Harper James. From the outset, their professionalism and efficiency are outstanding. Whenever we use the service... See more

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Rated 5 out of 5 stars

I have been using Harper James multiple times for different matters and they always deliver an excellent service. Alex Curtis from the commercial property team has done an outstanding job helping me t... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Harper James Solicitors and couldn’t be happier with the experience. From the very first call, the team were approachable, professional, and clearly understood the needs of... See more

Company replied

Rated 5 out of 5 stars

Professional and attentive service. Listened carefully to my needs and executed in a timely fashion. Just the service I need, as a small business owner.

Company replied

Rated 5 out of 5 stars

I recently engaged Harper James and had the pleasure of working with Sean Walsh on an employment-related issue. I must say, I truly enjoyed collaborating with Sean. He provided me with excellent guida... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Harper James Solicitors. From the very beginning, they were clear and transparent about costs, which gave me confidence and peace of mind. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

We received great support from a knowledgeable team which gave us the confidence to move forward in a way which delivered a successful conclusion. I’d highly recommend the HJ service!

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience working with Harper James. As a growing business, having legal partners who are both commercially minded and responsive is incredibly important, and the team at H... See more

Company replied

Rated 5 out of 5 stars

I contacted Harper James for a quote on some legal services and I had the pleasure of speaking with Ollie Rennie. Ollie was fantastic from start to finish - he listened carefully, was incredibly... See more

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Rated 5 out of 5 stars

I cannot express enough gratitude towards Harper James for their outstanding support and expertise in supporting me through a very challenging share dispute. After struggling with two previous law... See more

Company replied

Rated 5 out of 5 stars

I worked with Harper James during a sensitive exit process and found them to be professional, clear and commercially pragmatic throughout. Samantha Wragg handled my matter and was excellent -... See more

Company replied

Rated 5 out of 5 stars

Very responsive. Delivered insightful tax advice relating to share options in a very timely fashion. I would use then again for corporate matters.

Company replied

Rated 5 out of 5 stars

In a relatively complex cross boarder contract and employment law case HJ took a measured and well considered approach following all the detail, handing off to a KC where necessary, HJ were excellent... See more

Company replied

Rated 1 out of 5 stars

I instructed Harper James Solicitors in relation to a commercial dispute. Based on my experience, I would recommend that others seriously consider using an alternative firm.... See more

Company replied

Rated 5 out of 5 stars

Recently used Alex Curtis at Harper James to document a commercial lease. Exceptional service and a lot of attention to detail throughout a difficult process. No hesitation to use the firm again on fu... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with James Hastings and Samantha Paxton, and I can confidently say they are an exceptional legal team. James brings clarity, precision, and calm authority to even the mos... See more

Company replied

Rated 5 out of 5 stars

Amazing help from everyone from beginning to end, big thank you to Freddie and Julia who were amazing. Thank you both

Company replied

Rated 5 out of 5 stars

Julia was extremely professional & kind, understood exactly what I needed and delivered quality work. I would highly recommend working with her and Harper James.

Company replied

Rated 5 out of 5 stars

I was entering into what I knew to be a major undertaking in an area that was completely unfamiliar to me. The person with whom I was dealing was excellent in taking me through a series of important i... See more

Company replied

Rated 5 out of 5 stars

We started working with Harper James during a challenging client dispute involving significant scope creep, where we had little hope of recovering payment. Thanks to their expert guidance, we succ... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Julia on drafting the Terms and Conditions for our business, and the experience was exceptional. Julia has a keen eye for detail and took the time to truly understand our speci... See more

Company replied

Rated 5 out of 5 stars

We worked with Harper James Solicitors during the sale of our business and the associated due diligence process, and the service was excellent throughout. Claire and Jenni were professional, respon... See more

Company replied

Rated 5 out of 5 stars

“I have a dedicated account manager, so I just call and they connect me with whoever is the best fit for the job I need doing. The service has been excellent from start to finish

Company replied

Rated 5 out of 5 stars

We received a detailed and informative IP audit from Gosia who was able to take the time to explain everything to us carefully.

Company replied

Rated 5 out of 5 stars

Both the onboarding team and legal team were the most efficient & professional - absolutely truly amazing - Thank you Freddie & Julia for all their support in our new business startup. 10/10 highly r... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Recently used Alex Curtis at Harper…

Recently used Alex Curtis at Harper James to document a commercial lease. Exceptional service and a lot of attention to detail throughout a difficult process. No hesitation to use the firm again on future engagements and can highly recommend them to anyone.

September 30, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Mark! We’re pleased Alex could support you through a complex lease and keep everything on track. We appreciate your recommendation and look forward to working with you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Exceptional Legal Support When It Mattered Most

I cannot express enough gratitude towards Harper James for their outstanding support and expertise in supporting me through a very challenging share dispute. After struggling with two previous law firms that abounded the case halfway especially Majeks Walker from Clerksroom Direct and hearing from two other law firms that I had no legal right to sell, I felt quite hopeless.
However, working with Harper James was a breath of fresh air! From the first phone call with Nicholas Dacre to working with Samantha Wragg, was exceptionally professional. Samantha was always available to listen to my concerns, demonstrating incredible support throughout the entire process. Nothing was ever a problem for her, and her commitment to my case was evident from the start. She went above and beyond and even introduced other staff to support the process when she was on annual leave.
Thanks to her hard work and dedication, we achieved the expected outcome I had initially sought. I highly recommend Harper James to anyone in need of reliable legal representation. Their professionalism and personal touch made all the difference!" Thank you for being awesome Sam 😊

September 26, 2025
Unprompted review
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Reply from Harper James

Thank you so much for taking the time to share your experience, Perpetua.

We’re sorry to hear about the challenges you faced before coming to us, but we're pleased that Nicholas and Samantha were able to give you the support, clarity and outcome you were looking for. Your feedback about their professionalism, dedication and personal care means a great deal to us.

We’ll make sure Samantha and the wider team see your kind words – they’ll be thrilled to know the difference they made during such a difficult time.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 2 out of 5 stars

Insisting on billing 8 hours despite us…

Insisting on billing 8 hours despite us saying we wanted a REALLY simple contract.
When the contract came it was over 20 pages which we by ourselves reduced to 5.
We did not go back to the lawyer but they still managed to bill us for exactly 8 hours. A con. I am so disappointed with this law firm

September 29, 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your concerns with us. We always aim to deliver advice that reflects our clients’ instructions and expectations, and take great care to scope and agree our approach before we begin. Our goal is to stay commercially focused while maintaining the high standards of quality our clients expect.
As this review is anonymous, we’re unable to look into the matter directly. If you’re comfortable doing so, I encourage you to contact us at clientservices@harperjames.co.uk, so we can review your situation and address your concerns.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Amazing company

Julia was so helpful, attentive and thorough throughout. She was always on hand to answer any questions and made the process so simple for us! Chosing a company to work with is alwasy a big step but we felt so reassured of our decision with Harper James, working with Julia, Elliot and Corinne has made all the difference for our business.

September 1, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Jessica! We’re glad to hear Julia made the process straightforward and was always available to help. We’ll pass on your kind words to Julia, Elliot and Corinne - they’ll be pleased to know their support made a difference for your business.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Well balanced legal advice

In a relatively complex cross boarder contract and employment law case HJ took a measured and well considered approach following all the detail, handing off to a KC where necessary, HJ were excellent in their advice, dealings with opposing lawyers, and represented our case professionally and ultimately successfully. Having worked with many lawyers I rate HJ in the top tier. A particular shout out to Samantha Wragg, thank you.

September 11, 2025
Unprompted review
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Reply from Harper James

Thank you for such a thoughtful review, Iain! We’re pleased our work helped achieve a successful result for you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Amazing help from everyone from…

Amazing help from everyone from beginning to end, big thank you to Freddie and Julia who were amazing. Thank you both

June 19, 2025
Unprompted review
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Reply from Harper James

Thank you for your lovely feedback. We’re glad you had a positive experience from start to finish, and we’ll make sure Freddie and Julia know how much you appreciated their support.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Legal support

I had an excellent experience with Harper James Solicitors. From the very beginning, they were clear and transparent about costs, which gave me confidence and peace of mind. What stood out most was the level of personal support — the team went above and beyond, sometimes even responding out of hours to help with urgent questions.

As an expert witness in engineering, I often work alongside legal professionals, but I am not from a legal background myself. Harper James made the whole process straightforward and approachable, explaining everything clearly without jargon. Their professionalism, responsiveness, and genuine commitment to supporting their clients set them apart. I would not hesitate to recommend them.

August 1, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Gary. We’re so pleased you felt supported and reassured throughout the process. Clear, jargon-free advice and being there when our clients need us most are things we really care about, so it means a lot to hear this made a difference. It’s been a pleasure working with you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Large commercial Lease deal

Instructed HJ to work with our company on a large commercial lease deal.

Sam Paxton and Alex Curtis were appointed to the project and gave concise and detailed counsel on risks and improvements to the legal documentation. We managed to achieve the deadline set and are currently working on additonal projects with the HJ team.

August 1, 2025
Unprompted review
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Reply from Harper James

Thank you for trusting us! We’re pleased Sam and Alex could support you - we'll be sure to pass on your positive feedback.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Personable, Professional and Prompt

Recently I have had the pleasure to liaise with Harper James on several occasions - they were extremely professional in the work undertaken and the advice provided. Always very approachable, personable and prompt in their responses and follow-up, paying close attention to detail and giving full and considered reasoning and explanations to advice on legal documentation :)

August 29, 2025
Unprompted review
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Reply from Harper James

Thank you for such lovely feedback. It's great to hear that you’ve had a positive experience with our team and found the advice clear and helpful.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We recently worked with Harper James…

We recently worked with Harper James Solicitors and couldn’t be happier with the experience. From the very first call, the team were approachable, professional, and clearly understood the needs of a growing business.

What stood out most was the balance of commercial awareness and legal expertise – they don’t just quote the law, they explain it in a way that makes sense and provide clear, actionable options. Communication was always prompt, and we felt supported throughout the process.

Harper James offer exactly what we needed: high-quality legal advice that’s both affordable and accessible. I’d highly recommend them to any startup or SME looking for reliable legal support.

August 4, 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your experience with us. It means a lot to know our approach made a difference, and we look forward to working with you as your business grows.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service

I have been very impressed with the service we have received from the HJ team. Fantastic communication, very easy to deal with, swift responses, great advice. It is a pleasure dealing with the team. Everyone I have liaised with has been very personable, professional and easy to do business with. Highly recommend!

August 19, 2025
Unprompted review
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Reply from Harper James

Thank you for taking the time to share your feedback. We’re really pleased to hear you’ve found the team easy to work with and that our advice has been useful. We appreciate your recommendation and look forward to supporting you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great support from a knowledgeable team

We received great support from a knowledgeable team which gave us the confidence to move forward in a way which delivered a successful conclusion. I’d highly recommend the HJ service!

August 15, 2025
Unprompted review
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Reply from Harper James

Thank you for your feedback, Alex - we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Always very helpful and willing to…

Always very helpful and willing to point me in the right direction. The team are always very positive and willing to help and the monthly retainer makes the process easy building up credits. It's also nice to know there is a team ready when needed.

August 13, 2025
Unprompted review
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Reply from Harper James

We're very grateful for your positive feedback, thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Very easy to work with and highly…

Very easy to work with and highly effective, Harper James have simplified legal processes for our organization and their guidance has helped through several otherwise opaque and challenging tasks. Would definitely recommend.

August 5, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Luke!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Exceeded expectations throughout

From start to finish, the Harper James team provided a fantastic, friendly and comprehensive service.

Initially, Joe explained how the process works and clearly outlined the fee structure. We worked on our main franchising contract with Emily, who was professional, personable and did an excellent job of identifying areas we needed to push back on and where we should give further consideration.

Every element of their work exceeded our expectations and we wouldn't hesitate to recommend them or work with Harper James again.

July 23, 2025
Unprompted review
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Reply from Harper James

Thank you very much for your positive feedback, Becca! We’re pleased Joe and Emily could guide you through the process clearly. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Liam and the Equity Incentives team at Harper James. Liam was always responsive, clear, and proactive in ensuring everything was completed correctly and on time.

I felt well-supported and confident in their expertise, and I highly recommend their services to any business looking for reliable legal support.

June 1, 2025
Unprompted review
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Reply from Harper James

We're very grateful for this positive feedback about how we've supported you Julia, and will be sure to pass it on to Liam and the team.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great competence…

I was entering into what I knew to be a major undertaking in an area that was completely unfamiliar to me. The person with whom I was dealing was excellent in taking me through a series of important issues - explaining all the way.

July 16, 2025
Unprompted review
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Reply from Harper James

Thank you John for your kind review. Being there for our clients at these pivotal moments, explaining things clearly and helping you move forward with confidence, is exactly what we’re here for.

Regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Julia was extremely professional &…

Julia was extremely professional & kind, understood exactly what I needed and delivered quality work. I would highly recommend working with her and Harper James.

July 15, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind review, Isabelle. Julia will be pleased to hear that she's been a great support for you and your business!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Very reactive to our enquiry

Very reactive to our enquiry, turned around a review of an Articles document in one day with clear explanation of any proposed changes. Second time we have used Harper James UK.

July 3, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind feedback. It’s been a pleasure supporting you again, and we look forward to working with you on future matters. Please don’t hesitate to reach out if we can assist further.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Dispute Resolution

From going through the onboarding process to speaking to the team about the issues I was facing, everything was dealt with in a very professional manner, and there was complete transparency with hours used, and even guidance on options ahead of me, which, as a small business, was very useful. Everything was done very quickly too, which at the time was a great relief.

July 4, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you Gary for your kind words. If you need support in the future, we're always here to help.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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