Harper James Reviews 188

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the prompt response times and the clear, practical advice provided, which helps them navigate complex legal matters with ease. People frequently commend the efficient communication and the personalized approach that makes them feel supported throughout the process. However, some people were dissatisfied with the service, mentioning issues such as slow support and a perceived lack of value from the subscription model. A few other people also felt that there was a mismatch between the onboarding explanation and the actual service delivery, with concerns about time charged for reviewing already provided information and dismissive communication.

What people talk about most

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness, knowledge, and... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick turnaround on feedback,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordable prices,... See more

Based on these reviews

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied

Rated 5 out of 5 stars

One-stop shop for everything legal. Their client service will assign the right lawyer based on your need with only one email. Their prices are very affordable and their subscription model gives you mo... See more

Company replied

Rated 5 out of 5 stars

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more

Company replied

Rated 5 out of 5 stars

We have been a client of Harper James for several years now and have always been very satisfied with the service we receive. Their varied skill sets have meant we only need to retain one legal firm,... See more

Company replied

Rated 5 out of 5 stars

A genuinely excellent experience with Harper James. I have worked closely with Samantha & Adeena, Their depth of experience really showed, and their calm, confident approach gave me complete reassura... See more

Company replied

Rated 5 out of 5 stars

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more

Company replied

Rated 5 out of 5 stars

We've used HJ for a good few years now, mainly for Trademarking but recently signed up Alex to help us with a new office lease. Always a fantastic service with fast replies and efficient time keeping.... See more

Company replied

Rated 5 out of 5 stars

Julia was so helpful, attentive and thorough throughout. She was always on hand to answer any questions and made the process so simple for us! Chosing a company to work with is alwasy a big step but w... See more

Company replied

Rated 5 out of 5 stars

Always very helpful and willing to point me in the right direction. The team are always very positive and willing to help and the monthly retainer makes the process easy building up credits. It's also... See more

Company replied

Rated 5 out of 5 stars

Very reactive to our enquiry, turned around a review of an Articles document in one day with clear explanation of any proposed changes. Second time we have used Harper James UK.

Company replied

Rated 5 out of 5 stars

Well, that was a breath of fresh air. We’ve just managed to prepare a tailored licensing agreement in less that a week and with zero stress. Emily Sadler is brilliant. She took us through the process... See more

Company replied

Rated 5 out of 5 stars

Instructed HJ to work with our company on a large commercial lease deal. Sam Paxton and Alex Curtis were appointed to the project and gave concise and detailed counsel on risks and improvements to... See more

Company replied

Rated 5 out of 5 stars

I have been very impressed with the service we have received from the HJ team. Fantastic communication, very easy to deal with, swift responses, great advice. It is a pleasure dealing with the team. E... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the Harper James team provided a fantastic, friendly and comprehensive service. Initially, Joe explained how the process works and clearly outlined the fee structure. We wo... See more

Company replied

Rated 5 out of 5 stars

Harper James provide a great portfolio of services that suit our needs as a business. We have required a range of legal services varying from Commercial law to Labour law, and they were able to provid... See more

Company replied

Rated 5 out of 5 stars

Thank you for assisting us with the Employee Ownership transition. We enjoyed working with Harper James and we appreciate how the team was able to guide us through the process - at some points complex... See more

Company replied

Rated 5 out of 5 stars

Great law firm for start-ups, flexible access to quality legal advice at much lower cost. My business has been a customer for about 3 years now and I enjoy working with them.

Company replied

Rated 5 out of 5 stars

Thanks to Samantha,adeena and Simon for dealing with the lease renewal in a professional,efficient and helpful manner - it certainly wasn’t the simplest transaction to deal with,so hats off for get... See more

Company replied

Rated 1 out of 5 stars

I agree with all the 1 star reviews. This is the worst solicotors firm. They breeched the SRA code of conduct FAILURE TO ACT IN THE CLIENT’S BEST INTERESTS and SRA Principle 72. and FAILURE TO P... See more

Company replied

Rated 4 out of 5 stars

James and Samantha at Harper James helped us with some problems we were facing with our commercial tenant who was refusing to engage with us. They were very tenancious and on-the-ball resulting in a... See more

Company replied

Rated 1 out of 5 stars

AVOID!!! Absolutely disgraceful solicitors… I enquired at this company regarding an issue I had regarding a pension/shares issue that I had that has been going on for over 8 years. Whe... See more

Company replied

Rated 5 out of 5 stars

From going through the onboarding process to speaking to the team about the issues I was facing, everything was dealt with in a very professional manner, and there was complete transparency with hours... See more

Company replied

Rated 5 out of 5 stars

I'd like to share a huge thank you to Callum and the team at Harper James for soliciting the sale of my company. Their professional guidance made what could have been a complex process remarkably... See more

Company replied

Rated 5 out of 5 stars

We have been using Harper James' services for two years. We highly recommend Harper James. From the outset, their professionalism and efficiency are outstanding. Whenever we use the service... See more

Company replied

Rated 5 out of 5 stars

I have been using Harper James multiple times for different matters and they always deliver an excellent service. Alex Curtis from the commercial property team has done an outstanding job helping me t... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Harper James Solicitors and couldn’t be happier with the experience. From the very first call, the team were approachable, professional, and clearly understood the needs of... See more

Company replied

Rated 5 out of 5 stars

Professional and attentive service. Listened carefully to my needs and executed in a timely fashion. Just the service I need, as a small business owner.

Company replied

Rated 5 out of 5 stars

I recently engaged Harper James and had the pleasure of working with Sean Walsh on an employment-related issue. I must say, I truly enjoyed collaborating with Sean. He provided me with excellent guida... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Harper James Solicitors. From the very beginning, they were clear and transparent about costs, which gave me confidence and peace of mind. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

We received great support from a knowledgeable team which gave us the confidence to move forward in a way which delivered a successful conclusion. I’d highly recommend the HJ service!

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience working with Harper James. As a growing business, having legal partners who are both commercially minded and responsive is incredibly important, and the team at H... See more

Company replied

Rated 5 out of 5 stars

I contacted Harper James for a quote on some legal services and I had the pleasure of speaking with Ollie Rennie. Ollie was fantastic from start to finish - he listened carefully, was incredibly... See more

Company replied

Rated 5 out of 5 stars

I cannot express enough gratitude towards Harper James for their outstanding support and expertise in supporting me through a very challenging share dispute. After struggling with two previous law... See more

Company replied

Rated 5 out of 5 stars

I worked with Harper James during a sensitive exit process and found them to be professional, clear and commercially pragmatic throughout. Samantha Wragg handled my matter and was excellent -... See more

Company replied

Rated 5 out of 5 stars

Very responsive. Delivered insightful tax advice relating to share options in a very timely fashion. I would use then again for corporate matters.

Company replied

Rated 5 out of 5 stars

In a relatively complex cross boarder contract and employment law case HJ took a measured and well considered approach following all the detail, handing off to a KC where necessary, HJ were excellent... See more

Company replied

Rated 1 out of 5 stars

I instructed Harper James Solicitors in relation to a commercial dispute. Based on my experience, I would recommend that others seriously consider using an alternative firm.... See more

Company replied

Rated 5 out of 5 stars

Recently used Alex Curtis at Harper James to document a commercial lease. Exceptional service and a lot of attention to detail throughout a difficult process. No hesitation to use the firm again on fu... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with James Hastings and Samantha Paxton, and I can confidently say they are an exceptional legal team. James brings clarity, precision, and calm authority to even the mos... See more

Company replied

Rated 5 out of 5 stars

Amazing help from everyone from beginning to end, big thank you to Freddie and Julia who were amazing. Thank you both

Company replied

Rated 5 out of 5 stars

Julia was extremely professional & kind, understood exactly what I needed and delivered quality work. I would highly recommend working with her and Harper James.

Company replied

Rated 5 out of 5 stars

I was entering into what I knew to be a major undertaking in an area that was completely unfamiliar to me. The person with whom I was dealing was excellent in taking me through a series of important i... See more

Company replied

Rated 5 out of 5 stars

We started working with Harper James during a challenging client dispute involving significant scope creep, where we had little hope of recovering payment. Thanks to their expert guidance, we succ... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Julia on drafting the Terms and Conditions for our business, and the experience was exceptional. Julia has a keen eye for detail and took the time to truly understand our speci... See more

Company replied

Rated 5 out of 5 stars

We worked with Harper James Solicitors during the sale of our business and the associated due diligence process, and the service was excellent throughout. Claire and Jenni were professional, respon... See more

Company replied

Rated 5 out of 5 stars

“I have a dedicated account manager, so I just call and they connect me with whoever is the best fit for the job I need doing. The service has been excellent from start to finish

Company replied

Rated 5 out of 5 stars

We received a detailed and informative IP audit from Gosia who was able to take the time to explain everything to us carefully.

Company replied

Rated 5 out of 5 stars

Both the onboarding team and legal team were the most efficient & professional - absolutely truly amazing - Thank you Freddie & Julia for all their support in our new business startup. 10/10 highly r... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Harper James were excellent throughout

Harper James were excellent throughout our recent commercial lease negotiation. Abdi was clear, responsive and really on top of the detail, which made the whole process feel straightforward and well managed. We felt well represented at every stage and wouldn’t hesitate to recommend them.

February 2, 2026
Unprompted review
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Reply from Harper James

Thanks for your kind words, Ben! We're glad to hear Abdi was such a great help with your matter. We'll be sure to pass on the positive feedback.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent and Flexible Legal Advice

We have been a client of Harper James for several years now and have always been very satisfied with the service we receive. Their varied skill sets have meant we only need to retain one legal firm, they have always been able to handle our issues whether they be related to employment, dispute, property or financial matters. Samantha Paxton, Howard Cornes and Sally Gwilliam are all experts in their fields and a pleasure to work with.

February 24, 2026
Unprompted review
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Reply from Harper James

Thank you for your kind review and for being a valued client of ours for several years. We’re pleased to hear you’ve been happy with our support on such a wide range of matters. We’ll be sure to pass your comments onto Sam, Howard and Sally.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service, good value for money

We have been using Harper James' services for two years.

We highly recommend Harper James. From the outset, their professionalism and efficiency are outstanding. Whenever we use the service, the team keep us informed at every stage, and the communication is always crystal clear.

The team’s knowledge and sharp attention to detail give us complete confidence throughout the process.

A special mention to Ms Emilia Smith (Commercial Solicitor), whose advice was precise and delivered with impressive clarity. Her input helped us build a solid, transparent working relationship with an international business partner. Ms Smith made a complex situation feel manageable; her advice and guidance also helped us to enter a new market with ease.

Lastly, the retainer fees offered by Harper James are excellent value for money, with no hidden surprises. It is rare to find such a high-calibre professional service at such a reasonable cost. Thank you to the whole team for a job exceptionally well done.

November 1, 2025
Unprompted review
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Reply from Harper James

Thanks very much for your positive review, and for choosing Harper James over the past two years. We’re pleased to hear that our team made the process feel clear, professional and efficient, and that you felt confident and well informed throughout. We’ll make sure Emilia receives your kind feedback.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We have been working with HJ in…

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loop. Sometimes, things can get stressful and busy, but we have always been confident to let Sam and her team do her thing, and guide us through.

February 8, 2026
Unprompted review
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Reply from Harper James

Thanks very much for your kind review, Sonia! It’s great to hear how well Sam has supported you, and that her responsiveness, follow-up and clear communication have helped you feel confident throughout.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 4 out of 5 stars

Harper James Recommendation

James and Samantha at Harper James helped us with some problems we were facing with our commercial tenant who was refusing to engage with us. They were very tenancious and on-the-ball resulting in a resolution of our problem and a reimbursement of most of our costs. I would highly recommend this commercial law firm.

February 2, 2026
Unprompted review
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Reply from Harper James

We’re pleased to hear their proactive approach helped bring the matter to a resolution and that you were able to recover most of your costs. Thank you again for your recommendation and we look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James, great choice

A genuinely excellent experience with Harper James. I have worked closely with Samantha & Adeena, Their depth of experience really showed, and their calm, confident approach gave me complete reassurance at what could have been a challenging time. Clear advice, practical guidance, and a real sense that you’re in safe hands.

February 16, 2026
Unprompted review
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Reply from Harper James

Thank you for such a kind review, Peter. We're pleased Samantha and Adeena were able to provide the reassurance and clarity you needed. We'll make sure to pass your lovely words along to them both.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent property lawyer

Sam Paxton provided excellent legal advice, patient with ever changing instructions.

January 26, 2026
Unprompted review
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Reply from Harper James

Thank you for the kind words, Bill. We're delighted Sam was able to guide you through the process with patience and expertise. We look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Professional and approachable

Samantha dealt with our commercial lease assignments. Throughout the process, which involved several parties, her legal advise was thorough and accessible. She was always available, approachable and professional. We would not hesitate to recommend her services.

February 2, 2026
Unprompted review
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Reply from Harper James

We’re pleased Sam was able to keep things clear and accessible throughout and we’ll make sure she sees your kind feedback. Thanks for this review, and we look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great Service

We recently worked with Julia on drafting the Terms and Conditions for our business, and the experience was exceptional. Julia has a keen eye for detail and took the time to truly understand our specific operational needs rather than providing a generic template. She made complex legal jargon easy to understand and ensured we were fully protected. Professional, responsive, and highly knowledgeable—I would highly recommend Julia to any business looking for top-tier legal support.

February 1, 2026
Unprompted review
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Reply from Harper James

Thank you for taking the time to leave a review, Olly. We’re glad Julia was able to help with your specific needs and make the process straightforward. We hope to work with you again when the need arises.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Thanks to Samantha,adeena and Simon…

Thanks to Samantha,adeena and Simon for dealing with the lease renewal in a professional,efficient and helpful manner - it certainly wasn’t the simplest transaction to deal with,so hats off for getting it over the line in the way you did.
Will use again and wouldn’t hesitate to recommend…

December 1, 2025
Unprompted review
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Reply from Harper James

Thanks for your review. We’re really pleased we could get your lease renewal over the line, especially as it wasn’t straightforward.

Samantha, Adeena and Simon will be delighted with your feedback. Thanks again for the recommendation. We’d be glad to help next time.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 1 out of 5 stars

Avoid at all costs

I agree with all the 1 star reviews. This is the worst solicotors firm. They breeched the SRA code of conduct
FAILURE TO ACT IN THE CLIENT’S BEST INTERESTS
and
SRA Principle 72. and FAILURE TO PROVIDE A PROPER STANDARD OF SERVICEFAILURE TO KEEP YOU INFORMED ABOUT COSTS

Please avoid unless you have money to throw away. Look at all the terrible google reviews! I have reported them to the SRA and the legal ombudsman they are the worst firm I have ever encountered. Chat gbt gives you better advice! Totally disagree with your reply you need to read your 1 star reviews and there are a lot on google . Don't worry they have all been sent to the SRA and the ombudsman.

December 16, 2025
Unprompted review
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Reply from Harper James

We’re sorry to read your comments, as this does not reflect the experience of the vast majority of our clients, or the standards we hold ourselves to.

We take great care to explain pricing, agree scope in advance, and keep clients informed throughout a matter. Unfortunately, we’re unable to identify you as a client from the information provided. So that we can better understand your experience and review what happened, please contact our client services team at clientservices@harperjames.co.uk with further details.

We take extensive care to meet our regulatory obligations and high standards for client service, and are always open to feedback on where we can learn and improve.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

No complaints from me

No complaints from me. A professional firm with good communication and accurate timelines. My solicitor was very clear on what the realistic expectations are regarding my case.

January 27, 2026
Unprompted review
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Reply from Harper James

Thanks so much for taking the time to leave a review.

We’re really pleased to hear you found the service professional, with clear communication and accurate timelines. If we can support you with anything in the future, we’d be happy to help!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Company Share restructuring with Jenni Ferguson (Partner, Corporate)

Jenni Ferguson (Partner, Corporate) was brilliant. Very clear and extremely knowledgeable guidance through what to us was a relatively complex process, with a compact schedule and some important decisions to be made along the way. Jenni was super-efficient, responsive, and her expertise and patience made the necessary back and forth interaction very straightforward.
Jenni's CV was impressive, and she clearly had excellent experience dealing with our work, which included subdivision and redesignation of existing shares and the allotment of the B Shares in our family-run investment company. New documents to be structured, prepared and filed with CH included inter alia all-new Articles of Association and Shareholder Agreement, together with managing all the necessary subscriptions and approvals.
Our two Directors worked with Jenni Ferguson (HJ, Partner, Corporate) over the course of 3 weeks (after having been quoted, onboarded and introduced to Jenni by HJ Business Dev. Exec. Ollie Rennie, who was knowledgeable, responsive, helpful and efficient).

November 21, 2025
Unprompted review
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Reply from Harper James

Thank you for taking the time to share such thoughtful feedback, Dominic.

We’re delighted to hear that Jenni’s guidance helped make a technical and time-sensitive process feel clear and manageable, and we’ll be sure to pass on your comments to both her and Ollie.

If you need anything further or would like help with future matters, we’ll be here and ready to support.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great law firm for start-ups

Great law firm for start-ups, flexible access to quality legal advice at much lower cost. My business has been a customer for about 3 years now and I enjoy working with them.

November 21, 2025
Unprompted review
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Reply from Harper James

Thanks very much for your kind words! We’re glad to have supported your business over the past three years. We appreciate your trust in us and look forward to continuing the journey together.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Good Experience with Contract and IP Work

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided us through several contractual and IP issues with clear, practical advice. Communication was efficient, and her input helped us resolve our queries in a timely and cost-effective way.

October 15, 2025
Unprompted review
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Reply from Harper James

Thank you for sharing your feedback. It’s great to hear that our support continues to suit your business and that Imogen’s clear and timely advice made a difference. We appreciate you choosing to work with us, and we’ll be sure to share your kind words with her.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert advice from a friendly team

Thank you for assisting us with the Employee Ownership transition. We enjoyed working with Harper James and we appreciate how the team was able to guide us through the process - at some points complex - in a timely manner with great eye for detail.

November 12, 2025
Unprompted review
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Reply from Harper James

We’re grateful for your feedback and pleased to hear the transition to Employee Ownership went smoothly for you. Our team aims to make each stage clear and well-structured, so it’s encouraging to know you felt supported throughout. Thank you for choosing to work with us.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Recommendation for Harper James

I recently engaged Harper James and had the pleasure of working with Sean Walsh on an employment-related issue. I must say, I truly enjoyed collaborating with Sean. He provided me with excellent guidance, and his wealth of experience in employment law was evident throughout our interactions. Most importantly, his calm demeanor projected confidence, which greatly helped in resolving complex issues smoothly. I wholeheartedly recommend Sean Walsh and Harper James without hesitation.

October 15, 2025
Unprompted review
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Reply from Harper James

Thank you Janaki for your thoughtful review and positive feedback for Sean, which we'll be sure to share. We're glad to have helped and thank you for your recommendation.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Detailed and Informative

We received a detailed and informative IP audit from Gosia who was able to take the time to explain everything to us carefully.

October 23, 2025
Unprompted review
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Reply from Harper James

Thank you so much for your kind feedback, Nicola! We're pleased to hear that you found the IP audit detailed and informative, and that Gosia was able to guide you clearly through each step.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

High quality of service and professionalism

Highly professional service from my Account Manager, Elliot and Emilia, Senior Solicitor. Everything ran very smoothly and I was guided with professionalism and dignity.

October 23, 2025
Unprompted review
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Reply from Harper James

Thank you for your kind words, Will. We’re pleased to hear everything ran smoothly and that Elliot and Emilia supported you with professionalism and dignity throughout the process. We truly appreciate your feedback and look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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