Harris Fowler Solicitors Reviews 486

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism, compassion, and kindness of the staff, often feeling heard and supported throughout their claims. The customer service is frequently praised for its personal-centered approach, timely updates, and clear communication, making complex processes manageable. Many people appreciate the dedication and expertise of the team, which often leads to successful outcomes and satisfactory settlements. However, some customers also noted occasional issues with communication, where updates sometimes required chasing, suggesting a desire for more proactive contact. A few other people also felt that initial inquiries were not always handled with the expected courtesy or follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, support, and... See more

Service

Customers had positive experiences with service, with many highly recommending it for legal assistance due to... See more

Claim

Consumers find claim experiences to be positive, with many expressing gratitude for the efficient and... See more

Customer communications

Users describe positive interactions with contact, noting that it was easy to get in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harris Fowler, namely- Deborah Wagstaff made this over two year battle more manageable. Through their personal centred, genuinely caring approach, the timely updates, and all the ongoing support. M... See more

Company replied

Rated 5 out of 5 stars

From the very first moment I met Deborah Wagstaff I knew she was going to work so hard to get me what my family deserved. The professionalism, compassion, kindness, open and honesty, Deborah showed... See more

Company replied

Rated 5 out of 5 stars

My claim has taken a great deal of patience and perseverance, and Harris Fowler have supported me throughout. In particular, James Ruttledge, Luke Baldwin and Lynn Hallett at Harris Fowler have kept i... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Georgina Hunter and her secretary Natalie Hellings for their outstanding service, patience and support. Georgina Hunter represented me throughout my claim which she battled hard... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Written by the company

Specialist Personal Injury Solicitors. Qualified experts for every case. No win, no fee with no hidden extras. Outstanding results. The friendly solicitors.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Awful company all about profit

Awful company all about profit. I made an enquiry on a no win no fee basis and had a call. It took 6 weeks without any contact for an email to come to say they weren’t taking my case on. It was a very poor email and very rude in tone. I am disgusted and I still can’t have any closure from my case.

October 14, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Joshua Kellas,

Thank you for sharing your feedback. We regret that your experience with our firm did not meet your expectations. We strive to provide timely and transparent communication at all stages of the claims process.

For every potential claim, our team carefully evaluates each case to determine whether it meets the criteria for a successful claim. Unfortunately, not all cases can be pursued on a no-win, no-fee basis, but we understand how frustrating it can be when a decision takes longer than anticipated. It is however the nature of some claim type that the large amount of information required to consider can cause a delay in a reply.

We appreciate your feedback as it helps us improve our services, and we would welcome the opportunity to discuss your concerns further. If you would like to speak with a member of our team, please do not hesitate to contact us directly. Our aim is always to provide closure and clarity for our clients, even when we are unable to take a case forward.

Wishing you the best in resolving your matter.

Sincerely,
Sam Chinn
Harris Fowler

Rated 5 out of 5 stars

It was seamless and was kept updated at…

It was seamless and was kept updated at all times. The process was explained in detail. Luke & Lynne we were friendly and professional.
Would highly recommend.

October 14, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Samantha Hilling,

Thank you for your feedback.

We are delighted to hear about the 5 star service you received from Harris Fowler. I will pass on your kind words to Luke & Lynn who I am sure will be happy to read your review.

Rated 5 out of 5 stars

Louise and the team

Louise and the team have been incredible at handling my case from start to finish. It's been a lengthy process but I was never left in the dark or felt lost at any point.
Excellent communication! It was easy to speak to the team and they were extremely respectful and compassionate. I highly recommend Harris-Fowler to anyone.

September 19, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Charlie Bull

Thank you for your review and 5-star rating!

We are glad to hear that Louise & the team provided you with excellent service. We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Just want to say a big thank you

Just want to say a big thank you to Harris fowler for winning my personal accident claim. Ally was excellent at keeping me imformed all the way through my claim it took longer but was necessary due to my injury I have a life changing injury but my compensation has made it so I can have my life cercomstances changed for the better so I am very great full for Harris fowler all the way fighting for me. I will be recommending them to anyone who needs help with injuries thank you Harris fowler x

July 28, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Patricia Pierre Worrall,

Thank you for your feedback.

We are delighted to hear about the 5 star service you received from Harris Fowler. I will pass on your kind words to Ally who I am sure will be happy to read your review.

Rated 5 out of 5 stars

They are considerate

They are considerate , friendly and will always help you to understand any and all processes that may occur during your claim process . They are on your side

I would like to say Thank you very much for your help
Luke Baldwin and Lynn Hallett
All the Best from Ron

September 10, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Ronald Acott,

Thank you for your review and 5-star rating!

We are thrilled to hear about your positive experience with Harris Fowler. I will be sure to pass on your review to Luke and Lynn.

Rated 5 out of 5 stars

very helpful

very helpful nice people to work with did the job and got the result i wanted no hassle would use them again if i ever had to would recommend them

September 3, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Gary Grimley,

Thank you for taking the time to leave your review.

We appreciate your feedback and are delighted to hear about your excellent experience with us, and would recommend to others.

Rated 5 out of 5 stars

I had a great experience with Harris…

I had a great experience with Harris fowler from the very beginning to the end of my claim. They always gave the relevant information in a clear and understandable way. Everyone was always so professional but with a personal touch. I felt that they actually cared about me and my claim and done all they could to help. Really happy overall. Thanks again.

August 30, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Max Brawn,

Thank you for your review and 5-star rating!

We are delighted to hear you had a positive experience with Harris Fowler.

Rated 1 out of 5 stars

Poor, Dull, Generic, Robotic and waste of time

A robotic law firm for Personal Injury claim with a robotic response. The trainee solicitor is assigned to take in all the details, filling out his online form, without actually discussing the case or the legal threshold and barriers of concerns. The apprentice then goes to the ‘director’ for the boss to make a decision. Then the apprentice comes back to inform the big boss has made a decision based on the information provided.

A robotic procedure, a robotic response to tell you that it would be difficult to prove negligence without really going into much detail, other than that’s the decision we made, etc, 1 or 2 pointers that don’t make logical sense, and when you try and disect their explanation the apprentice runs out of answers, other than to give you a templated response.

One of those Law firms that just want to cherry pick easy cases to win, and the apprentice tells me they have 30 years of experience but stated he felt ‘uncomfortable’ in explaining why it would be difficult to prove negligence to me?

It would appear that they have trainees that don’t really have any say in the matter other than the director and when it comes to actual discussion, you now see the robot that is under control to tell you what they are instructed. Perhaps these trainees need to grow some balls and stop following orders like a robot and think out of the box instead of following their boss like a dog on a lead.

Poor, dull, robotic and waste of time in all honesty.

I look forward Harris and Fowler submitting a templated response that the case was carefully considered and explained etc etc.

Was it carefully considered? Or do you just want to cherry pick easy cases?

Was it explained to me? Or was it a robot that read a script from his Boss? :)

Was the trainee ‘uncomfortable’ with explaining the decision? Or the truth was he just inflexible in his conversion and ran out of applying common sense, logic based thinking?

I guess we would never know.

August 29, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Daniel,

Thank you for sharing your thoughts and feedback with us. We genuinely value all feedback, whether positive or critical, as it helps us continually improve our services.

We're sorry to hear that your experience with our firm didn't meet your expectations. Our aim is to provide every client with a clear, transparent, and professional service. We understand that legal matters can be complex and sensitive, and we strive to approach each case with the attention and respect it deserves.

We'd like to clarify a few points you mentioned in your review:

1. Team-Based Approach: Our firm utilises a collaborative approach where cases are handled by a team of legal professionals, including trainees, legal claims advisors, and directors. This method ensures that every case is thoroughly reviewed by experienced professionals. While our legal claims advisors may initially gather information, all key decisions and legal advice are provided by qualified lawyers with extensive experience.

2. Case Assessment: When assessing potential claims, we carefully evaluate all details to determine the likelihood of success. In some cases, we may conclude that proving negligence could be challenging based on the information provided. While we understand this can be disappointing, our goal is to provide honest and realistic advice upfront rather than raising false expectations.

3. Communication and Explanation: We aim to communicate our decisions clearly and provide detailed explanations. We apologise if you felt that the explanation provided to you was insufficient or scripted. We will address this internally to ensure our team better supports clients in understanding the reasoning behind our decisions.

4. Professional Development: We are committed to the ongoing training and development of our team members, including our trainees. They are encouraged to think critically and communicate effectively. However, as they are still in training, they may sometimes defer to more senior colleagues to ensure you receive the most accurate legal advice.
We appreciate the time you took to provide us with this feedback. We are committed to improving our services and will use your comments to refine our processes. If you'd like to discuss your case further or have any additional concerns, I would be more than happy to arrange a call to talk about your case in more detail.

Thank you for considering our response.

Best regards,

Sam Chinn
Marketing Team
Harris Fowler

Rated 5 out of 5 stars

Exceptional Service and Successful Claim Outcome with Sarah Harding and her team

Exceptional Service and Successful Claim Outcome

I recently made a claim with Harris Fowler Solicitors on a personal injury claim, and I cannot recommend them highly enough. From start to finish, the team provided outstanding service, guiding me through the legal process with professionalism, empathy, and expertise.

My case was handled with great care and attention to detail. The solicitors at Harris Fowler took the time to fully understand my situation and were always available to answer my questions, no matter how small. They kept me informed every step of the way, ensuring I felt supported throughout the entire process.

The outcome of my claim exceeded my expectations, thanks to the diligent and determined efforts of the Harris Fowler team. They fought hard on my behalf and achieved a successful result that I am extremely pleased with.

If you are in need of legal assistance, especially for a personal injury claim, I highly recommend Harris Fowler Solicitors. Their commitment to their clients and their expertise in the field make them the best choice. I am truly grateful for their help and couldn’t have asked for a better outcome.

August 23, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Saltmer / Saltash197,

Thank you for your review and 5-star rating!

We are thrilled to hear you had a positive experience with Harris Fowler and would recommend to others.

Rated 5 out of 5 stars

Luke Baldwin & Lynn Hallett

The process has been lengthy but due to Luke Baldwin & his Legal Secretary Lynn Hallett, I cannot think of two better people to have worked on my case.

They have both gone above & beyond and kept me fully up-to-date, and the communication has been second to none.

I am very happy with the outcome of my case and would definitely recommend Harris Fowler to anyone thinking of using them!

August 1, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Mark Dennis,

Thank you for taking the time to leave your review.

We appreciate your feedback and are delighted to hear you had a positive experience with our firm. I will pass on your kind words to Luke & Lynn.

Rated 5 out of 5 stars

Harrris Fowler "Totaly Honest"

Always very helpful, Very quick ,
And HONEST , I f they think you don't have much chance of success , they will tell you.
I highly recomend.

August 8, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Rupert Barrett,

Thank you for your review and 5-star rating!

We are delighted to hear you had a positive experience with Harris Fowler and would recommend to others.

Rated 5 out of 5 stars

Informative, responsive & Stress free

The entire legal process was well explained, Luke was methodical and patient in answering any questions / concerns; and Lynn, Luke's secretary, was approachable and very informative. They and the team made the process easy and not the daunting affair I had in mind, our case was successful and led to damages being paid out. I would absolutely recommend them!

August 2, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear M Mendes,

Thank you for your review and 5-star rating!

We are thrilled to hear about your positive experience with Harris Fowler. I will be sure to pass on your review to Luke and Lynn.

Rated 5 out of 5 stars

Fantastic company

Kept in touch at all times nothing was too much bother. Answering all my questions.

July 19, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Consumer,

Thank you for taking the time to leave your review.

We appreciate your feedback and are delighted to hear about your excellent experience with us.

Rated 5 out of 5 stars

excellent service

excellent service, friendly,professional and kept me updated regularly would highly recommend

July 29, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Mrs Taylor,

Thank you for your review and 5-star rating!

We are thrilled to hear you had a positive experience with our firm and would recommend to others.

Rated 5 out of 5 stars

They kept in contact regularly and…

They kept in contact regularly and explained anything I did not understand. Very professional and courteous. Any worries I had they would explain everything and take the time to help me understand all the legal language. Very good solicitors.

August 2, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Mr Phillips,

Thank you for taking the time to leave your review.

We appreciate your feedback and are delighted to hear you had a positive experience with our firm.

Rated 5 out of 5 stars

Was a good service and all stall was…

Was a good service and all stall was amazing

July 23, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Mr Dixon,

Thank you for your review and 5-star rating!

We are glad to hear that we provided you with excellent service. We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Such professional friendly customer…

Such professional friendly customer service from Harris Fowler , I was kept informed all the way . Exceedingly thorough in every aspect . Very grateful to the whole team behind me .

July 16, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Sera,

Thank you for taking the time to leave your review.

We are glad to hear that we provided you with excellent service. We truly appreciate your feedback.

Rated 5 out of 5 stars

Harris Fowler co/ Lynn Hallett and Luke Baldwin

Lynn Hallett and Luke Baldwin have gone above and beyond couldn't have asked for a better team to work on behalf they where both very responsive in communication with myself from start to finish I would definitely recommend Harris Fowler to friends and family many thanks to Luke Baldwin and Lynn Hallett

January 18, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Mr Watson,

Thank you for your review and 5-star rating!

We are thrilled to hear about your positive experience with Harris Fowler. I will be sure to pass on your review to Luke and Lynn.

Rated 5 out of 5 stars

Great outcome that can only be put down…

Great outcome that can only be put down to the great work of my solicitor I was constantly kept in the know of what and how things were progressing and this was very reassuring that my case was truthful and justified thanks to mrs hunter. Definitely recommend Harris fowlers 100%

July 11, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Luke,

Thank you for taking the time to leave your review.

We appreciate your feedback and are delighted to hear you had a positive experience with our firm. I will pass on your kind words to Ellen.

Rated 5 out of 5 stars

Chandni Patel what an a wonderful and…

Chandni Patel what an a wonderful and professional Solicitors. Has lead us to the end with support, understanding, and with short time scales. We are grateful to her and her team for whole hard work that they did for us.

July 9, 2024
Unprompted review
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Reply from Harris Fowler Solicitors

Dear Nadezda Moroz,

Thank you for your 5-star review! We are thrilled to hear about the excellent service you received from Harris Fowler.

I will pass on your kind words to Chandni, who I am sure will be delighted to read your review.

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