Harrisonandhayes Reviews 

156
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were let down by their experience overall. Customers frequently report that products are of poor quality, made with cheap materials, and often do not match their online descriptions or pictures. Many also found the return process to be impractical and costly, requiring items to be sent back to China at their own expense. Obtaining a full refund was often impossible, with some only offered partial refunds or credit notes, and others receiving no refund at all despite returning goods. However, some customers also noted that the company's website suggests a UK base, often Manchester, despite products needing to be returned to China.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment that items... See more

Quality

Users describe negative interactions with quality, consistently reporting that products are of terrible... See more

Return policy

People report negative experiences with the return policy, often finding it impractical and complex.... See more

Refund

Customers consistently note negative experiences with refund, often describing the process as impossible or... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing dissatisfaction regarding the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company like the plague. Their web site has the word Manchester under their name, but it is a Chinese company. The items I purchased were dreadful, extremely shoddy, with cheap material an... See more

Rated 1 out of 5 stars

I echo what everyone else has been through. THIS IS A TOTAL SCAM! Why? I bought a jacket, it is terrible. I tried to return and got offer a discount, I said "no", offer another discoun... See more

Rated 1 out of 5 stars

Ordered shorts. Took weeks to arrive and discovered came from China. Poor quality material and dry cleaning recommended on label which is not practical for Summer shorts! Thin and badly creased. Bad f... See more

Rated 1 out of 5 stars

A bunch of China-based scammers. Clever graphics and a 'story' about how they began their business. They also masquerade as "Murray and Hayes" of Melbourne and probably a whole bunch of other 'online... See more


1.4

Bad

TrustScore 1.5 out of 5

156 reviews

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No history of asking for reviews

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1.4

All reviews

(156)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS CO

DO NOT BUY FROM THIS CO. took an age to arrive, terrible quality. Website is a completely misleading and the final kick in the teeth is you have to post the item back to China !!

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish clothing purporting to…

Absolute rubbish clothing purporting to come from UK but god alone knows where they’re based. Finally offered my 20% refund but I’ve watched Watchdog and written back to them demanding full refund and notified watchdog about these charlatans. Don’t buy from them, it’s nothing like the photos on line!

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute utter cheap rubbish

Absolute utter rubbish. Poor quality, cheap clothes that bear no resemblance to the pictures on the website. They give you the impression that the are a British company but the goods obviously come from China and are made under goodness knows what conditions. DO NOT WASTE YOUR MONEY. Words fail me to be frank.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Should be zero star

Should be zero star. Also trade as Harrington and Hale. Clever marketing as the websites lead you to believe they are quality suppliers from the UK. Sizing is not to UK sizes and falls significantly short. Quality doesn’t feature in their fabric as stated by others. They adamantly refuse to accept returns to the UK and will not offer full refunds without return to China, even though the sizes are not as advertised. After initial contact their customer service is outsourced to a platform which just repeats a script!

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

extremely poor quality

Wrong style, extremely poor quality, no decent returns policy. This is absolutely the last time I will buy anything on the net unless I have tried and been satisfied in the past. How are these companies allowed to advertise such blatant lies?

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

The website portrays you are purchasing from a high quality British business, wish I had read the returns before I purchased my cropped trousers, address is China and the quality reflects. So disappointed, paid £30 for an identical item I could have bought on Temu.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

How could I fall for this

How could I fall for this - just because it has a uk email address, I assumed it was a uk company. I feel so stupid but also so angry as their returns policy is ridiculous, - almost as rubbish as the garment which really is rubbish. AVOID THIS COMPANY. Don’t be a fool, like me.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid.
All the goods come from China (you can track the courier from Beijing). The item I ordered was not of great quality. They pretend that they were founded in 1998 -untrue. You can’t return items - they offer a gift card - no thanks - in order to reduce their carbon footprint (do they not see the irony?).

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order anything from here

Completely fell for this website. Now in protracted email contact about a return, which doesn't fit. They don't want items back, and want to issue store credits. Absolute con

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

They Lie Shamelessly

Agree with all the 1 star reviews. They also lie shamelessly. I was made promises about quality and returns before ordering, non of which were fulfilled.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Oh dear

Oh dear! Ordered before I read the reviews. Item has just come and it is horrible. Material looks and feels like the nylon stuff hairdressers capes used to be made of. I feel so stupid!

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

SOOOOOO wish I'd read these reviews…

SOOOOOO wish I'd read these reviews before thinking about ordering! Really fell for the honest looking web page. Have just emailed requesting return as items are too small so will await response, but after having listened to the Youtube review I doubt I'll get a full refund.

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute con

Absolute con. Claim to be English company. Clothes are from China no labels, nothing like the pics. Avoid at all costs. Extortionate prices for rubbish quality.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended at all.

The website leads you to believe that the items come from a shop in the UK. In fact they come from China and take weeks to arrive. On receiving my item I found the material nothing like the picture shown. It was badly made and to return it would apparently cost approx £20 as it has to be returned to China. I would not purchase from this company again!!!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam…Chinese tat direct from China

Scam site….everything shipped from china and returns cost at least £20. Clothes delivered don’t match photos on slick looking website. I’ve seen cheap tote bags better made than these items. 😕
Also speed of delivery is….glacial…

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish

Although the image this company portrays is very British giving the impression the goods most likely will not be sourced from another Continent all their their clothing comes from China, take ages to arrive and items have to be returned to China at the customers expense. What they are selling is not what they are advertising. The top I ordered at a price I would have thought would have been reasonable quality wasn't fit to dry the dishes, differed from the online image and was a different shade to that illustrated. I can have a refund if I return the item at my cost to China!!!

May 15, 2025
Unprompted review

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