Harrison Clarke Limited Reviews 106

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I instructed Harrison Clarke on my first HMO project, which required a Party wall agreement on both adjoining properties. I initially called the office & their admin team quickly collated all the docu... See more

Company replied

Rated 2 out of 5 stars

Poor surveying, Unprofessional service and customer service is lacking. We lost money due to their lack of attention and when confronted with their mistakes (confirmed by independent p... See more

Company replied

Rated 5 out of 5 stars

I made contact with Harrison Clarke when looking for help with a survey for a house purchase. Due to my lack of knowledge they couldn't help with what I needed, however, directed me to someone who cou... See more

Rated 5 out of 5 stars

Excellent service! Quick, efficient and very friendly. Comprehensive, easy to read report provided super quick. Faye and Tim were both able to answer all our questions and put our mind at ease on... See more

Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

At Harrison Clarke, we provide a client-centric approach to building consultancy by first understanding our clients' needs and tailoring advice specifically to address clients' goals. We prioritise the client and seek innovative solutions to provide best outcomes. Our mission is to be a trusted advisor through placing the client at the centre of everything we do and by providing sound, honest and reasoned advice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great all round service

The company were responsive to our request for their services, fairly priced, efficient in their visit time and report turnaround, as well as friendly and helpful to deal with in person, by phone and by email.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

I approached HCL for damages caused by…

I approached HCL for damages caused by guttering company, as rain water damage to wall and pitched roof.
I did not have photos to share at the office.
When someone else came he told me it was not wort investigation from litigation point, and was not going to charge me. I showed him the photos and the damage. He walked off still thinking there is no charge but I offered to pay something smaller for the short time he spent in my property. He later on charged me the full hour and passed some useless information that just no good to me like contact of his maté electrician and aspestos testing info over the internet.
The damage to the roof and wall immensely more than a few hundred pounds he advised and not noticed. He charged professional fee for something he had no clear knowledge that would be useful to me. He insulted me on emails calling me bully. It went to small claims court but I was made to pay. I also believe the judge did not consider points I raised
Tremendous upset and stressed caused by the company. Showing up in my property in intimidating manner.
In my opinion money wasted as everything and more available online, Plus he is very rude, disrespectful.

All his comments below are totally inaccurate. I never lost my manner, he literally called me “bully” on an email very unfairly. Very dishonest, have no integrity, most importantly have no professional knowledge or attitude.

A structural engineer assessed the damage whom actually deserved more than I was charged. Nothings HCL said was remotely useful at all. This is absolute and utter truth.

June 10, 2023
Unprompted review
Harrison Clarke Limited logo

Reply from Harrison Clarke Limited

Dear Esma

Thank you for your review, unfortunately our only non 5* review in over 6 years of trading.

You expressed how pleased you were with the service delivered - until you were asked to pay for a small amount of our time, which was much less than our original fee proposal to reflect the amended scope of services required by you. When you became abusive, we took the decision to recover this fee from you, though most likely would have adapted our charge if not met with this abuse.

Ultimately you decided to take ‘expert’ advice on asbestos and electrical matters from your roofer whose view differed from that offered by our own degree qualified and chartered building surveyor and around which your review seems to be based.

Of course much of the story is missing from your review and we note from your other reviews that you are quick to criticise companies which are trying their hardest to fulfil your requirements.

We trust that others will understand that your experience with us as portrayed by you, is never reflective of the client journey with Harrison Clarke.

Regards, Tim Clarke (Director)

Rated 5 out of 5 stars

Faye - Party wall act

After watching a youtube video from Faye explaining Party wall act i decided to contact her to seek advice. Faye is an expert in this field, she took time to explain everything to me and my neighbour in layman's terms and I couldn't be more happy with the outstanding service from her. She is friendly, did what she said she was going to do and and professional. I would highly recommend her and would definitely use her again should the need arise in the future.

September 15, 2023
Unprompted review
Harrison Clarke Limited logo

Reply from Harrison Clarke Limited

Hi Mr Patel

Thank you for your kind words. It was a pleasure to help you with your Party Wall matters and we are glad to hear that you found our videos helpful!

If you need any help in the future, please do let us know.

Kind regards

Faye

Rated 5 out of 5 stars

First Class Service.

From the initial enquiry requesting a survey on a perspective house purchase to the receipt of a very detailed but clear level 3 report and then a couple of follow up questions by email and phone, i have been very impressed.
Coleen who fields the initial phone call, very friendly, helpful with good interpersonal skills.

Tim Clarke who carried out the survey in very timely manner and then provided a very detailed but easy to read report. What further impressed me was that Tim was more than happy to field several follow up questions I had. Infact he encouraged me asking to insure I had fully understood things. He phoned me back when asked and the conversation was never rushed .

Thank you to all for a friendly professional service and I would certainly use again should the situation arise .

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

The best surveyors

I had Level 2 and Level 3 for respective houses in my journey of purchasing the first home. Both Tim and Paul did a great job promptly providing us professional, easily readable and clear reports detailing all the flagged issues and legal advices. Coleen was very helpful in our communication. Highly recommended without hesitation!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

I needed help with a party wall matter…

I needed help with a party wall matter and was recommended Harrison Clarke by a friend. I spoke to Faye Williams who couldn't have been more helpful and freely gave me the benefit of her considerable expertise in this area. By the end of our call, I was totally reassured and very grateful for her help.
I cannot recommend Harrison Clarke highly enough.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

level 3 survey

We did a level 3 survey. Tim spent around 2 hours checking everything thoroughly. He was very helpful and answered all our questions. In a few days we were given the report. Very pleased with everything. Definitely recommend!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Extremely Helpful

I made contact with Harrison Clarke when looking for help with a survey for a house purchase. Due to my lack of knowledge they couldn't help with what I needed, however, directed me to someone who could. They were highly professional, prompt in their response and friendly, even when I wasn't going to be using their services. Would highly recommend and will be sending any friends and colleagues buying a property their way. Thank you for all your help and advice.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very thorough and easy to read survey

Very thorough and easy to read survey. I was a bit worried about organising a level 3 survey as I thought it might be too difficult to understand as a layman. How wrong was I! Problems were identified but so were the solutions and the cost implications. Even though the property needs a lot of work this has put my worries to rest. Thank you Tim.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent in all aspects

They very quickly did the Housebuyer's Level 2 survey.
It was clear and comprehensive and well written.
I feel it tells me everything I need to know for the purchase.
It also gives me an excellent set of lists of work to discuss with tradespeople when we move in and want to fix things, from both the significant to the minor.
So, a very useful document, not just for the house buying purpose I thought.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Extremely efficient. Appointment scheduled very quickly and written report provided almost immediately afterwards. Thorough and easy to read report. Very friendly and a pleasure to deal with. Highly recommended.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Level 3 Building Survey July 2022

We commissioned Harrison Clarke to complete a Level 3 Building Survey ahead of our residential property purchase. Tim produced a wonderfully thorough and detailed report, with all points explained in clear language for non-specialists with sensible guidance for next steps, likely future work/costs and recommendations. Tim also made himself available to discuss any issues following his report. Harrison Clarke was one of the most expensive quotes we obtained before commissioning a surveyor, but on reflection we feel this was money well spent for the level of service received.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient, timely and great communication

Efficient, timely and communicative.

I needed help with a third party wall agreement.

From the start the team at Harrison Clarke were brilliant. Available to answer questions, gave clear, simple advice, super helpful.

I felt I could trust the advice I was getting, which was super reassuring.

The service was provided in a timely manner which was great, as I had screwed up my timeline!

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

An excellent service from Harrison Clarke

My experience with Harrison Clarke has been excellent. They were able to carry out my house purchase survey very quickly. The lady who booked it in was very helpful. The report was detailed and extremely thorough. Tim was really friendly and helpful, and got back to me so quickly when I needed to check out a couple of points, even calling me when he was on his way for a weekend break! I can't fault the service and I would highly recommend it. Many thanks!

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Harrison Clarke Ltd were extremely…

Harrison Clarke Ltd were extremely helpful when calling to discuss survey options. They managed to organise a Stage 2 survey promptly and the full report was received within 24 hours. On top of this, we called the Surveyor Paul to discuss the report and he was extremely helpful and put our minds at rest. Excellent service, we would highly recommend this company.

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

SURVEY SAVED US A LOT OF MONEY

I was pleased that we had Tim do our survey as he noticed a serious crack in the floor at the back of the garage which we did not notice until after going ahead with our offer. So we used this as a leverage to get a reasonable reduction on the property price, hence he saved us quite a bit of money the the final agreed offer.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

4th time I have used HarrisonClarke

This is the 4th time I have used Tim Clarke of HarrisonClarke to carry out a Level 3 Survey on a property for me. As always he was incredibly helpful and prompt in carrying out the survey, and the report was very detailed and gave me all the information I needed to make an informed decision on the purchase. Very happy and would certainly recommend.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Party Notices - Excellent Service

The service I received through Harrison Clarke to produce party notices was first rate. Faye Williams was excellent. No query was a bother, despite my relatively small project compared to some of the bigger projects they deal with, also my being in a different city! I genuinely appreciated Faye's advice, support and professionalism to me and in her communications with external parties on my behalf. Tim Clarke was also always courteous and helpful. I would highly recommend Harrison Clarke as a reputable company to work with.

May 5, 2022
Unprompted review

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