Harry Benmore Mattress Maker Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the mattresses, often highlighting their comfort and craftsmanship, with many noting significant improvements in their sleep and a reduction in aches and pains. The staff is frequently commended for their helpfulness, extensive knowledge, and personalized advice, guiding customers through the selection process to find the perfect product. The delivery service is also highly regarded for its efficiency, punctuality, and the professionalism of the delivery teams, who often go above and beyond to ensure a smooth setup. However, some people experienced minor delivery hiccups, such as initial difficulties getting mattresses upstairs or delays with courier services, which were promptly resolved by the company's responsive team. A few customers also found their initial mattress choice to be either too firm or not the right fit for personal preference, but the company readily facilitated exchanges to ensure satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers describing their mattresses as incredibly... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, attentiveness, and excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We desperately needed a new mattress after buying a mattress in a charity shop when we returned from living overseas for twenty years. Came across Harry via an internet search, and his website sug... See more

Rated 5 out of 5 stars

The whole experience with Harry Benmore has been fantastic he went out of his way to help me find the right mattress for me. The ordering and delivery process was seamless and the delivery team were p... See more

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied

Rated 5 out of 5 stars

Had a Simba mattress for a few years but always thought it was too firm. Came across Harry Benmore and immediately very impressed with his customer service and advice - he even responded over a weeke... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(232)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

So happy with purchase

Responsive, easy to deal with, excellent business. The mattress (hybrid, king) is extremely comfortable and soft. I’m pleased with the choice I went for! I should add, they delivered to fourth floor with no trouble.

April 29, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Lucia!

Rated 5 out of 5 stars

Mattress is fantastic

Mattress is fantastic, delivery was very quick and communication was great from the start. We had bought a mattress from dreams earlier this year but it was so firm and uncomfortable, even with a topper. We replaced it with one of Harry’s and the quality is exceptional. V v comfortable with no topper necessary. Highly recommend.

April 30, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Brilliant, thank you!

Rated 5 out of 5 stars

Impressive quality and genuine service

What an incredible experience! We were tossing up whether to go with Emma or to support a small local business like Harry Benmore and I'm so glad we chose the latter. Our '5'0 Seasons Mattress' arrived within 2 weeks from Harry himself with the most friendly and genuine service in this world of automated emails and unauthentic brands. Even though we went for the lowest price mattress on offer, I'm so impressed with the superb quality of the materials and construction, but most importantly... it's COMFORT. I'd say it took maybe 2 nights to settle in properly, but each night it felt like it was getting even more comfortable. It's particular noticeable when you first lie down, it's incredibly supportive (for two 40yr olds with bad backs!) and we've never slept better. We've had the mattress for a couple of months now and I actually look forward to going to bed now knowing that I can sleep on my back without pain, which I wasn't able to do on our previous mattress.

There's only one tiny bit of constructive feedback I have and that is that you can feel the other person moving on the mattress (rolling over, getting out/in). I would love it even more if it could somehow be more stable with 2 people, BUT this is the most comfortable mattress I've ever had so maybe that's just the payoff for comfort. It means your sleep can be disturbed by the other person getting in/out of bed or when they roll over. Maybe Harry will be able to comment on whether their more premium mattresses combat this issue as it may well be because we've gone for the lower cost option. It's really only a small issue though and does not change my score of 5 stars.

I absolutely love our mattress and would not hesitate to recommend Harry Benmore to anyone looking for a great mattress. I feel good for supporting local and I hope to buy our next mattress through them again when the time comes, or if we need a second mattress in the future.

Happy sleeping zzzz

February 18, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Melissa, I really appreciate it.
And yes, for anyone looking to avoid 'motion transfer' then the Hybrid or Hybrid Pro models would perhaps be more beneficial as they have a deeper in-built topper on the surface. Thanks again, so glad to hear you are sleeping well.

Rated 5 out of 5 stars

Absolutely Incredible

Absolutely Incredible. Highly recommend

From the first message on instagram all the way through to the friendly professional delivery staff, what a fantastic experience.

We visited the show room to get a feel for the product and whilst there were educated on what goes into making a quality mattress.

Harry was honest about his products and did not try to upsell us once, he sold us the product that was right for us.

A couple of weeks later we had two very friendly gentleman arrive with the mattress who were more than happy to get the mattress upstairs, round tight corners and into the room of choice. They took all the packaging with them and did this all with a smile on their face.

What a pleasant experience. We will be coming back for the next purchase and sending anyone else who asks Harry’s way too.

April 16, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, glad to hear you are pleased!

Rated 5 out of 5 stars

Great mattress for people with back pain

I have a herniated disc and had been waking up with back pain in the morning for the past year. I used to own an Emma mattress because it had good reviews, but memory foam is a terrible idea for anyone with back pain. I found out about Harry Benmore mattresses recently and decided to give it a go. I went for the classic Seasons mattress knowing that I could return if it wasn’t a good match.

I’ve had the best week’s sleep in a very long time and no back pain in the morning(!!!!) Genuinely can’t recommend this mattress enough.

The delivery guys were also such gentlemen and careful around the house when disposing of the old mattress and bringing in the new.

April 30, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much, Diane!

Rated 5 out of 5 stars

Great product

Great product. Great communication from Harry himself! Mattress is amazing would recommend.

April 19, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you, John

Rated 5 out of 5 stars

Exceptional service start to finish

We desperately needed a new mattress but the whole shopping around process was really complicated & overwhelming and I just wasn’t convinced we would end up with the mattress we needed. I came across Harry Benmore and got in touch and we got such a quick professional and friendly reply, I was immediately reassured we had found the right mattresses expert. From start to finish we received brilliant service. Great advice on selecting the right mattress type to suit our needs, and great communication to arrange delivery. The delivery chaps were friendly, professional and kept us updated with their arrival time. And now onto the mattress, we absolutely love it, so comfortable, we were definitely given the correct advice on which one would be best for us. Overall I would say our mattress purchase experience was nothing short of exceptional. I have recommended Harry to lots of family and friends. If you are looking for great service, great price and fantastic products then I would highly recommend you get in touch.

March 16, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing, thank you so much Natalie!!

Rated 5 out of 5 stars

Great experience and product plus personalised follow up

The product is high quality and the best mattress we have ever had plus decent value for money so generally very pleased. Harry personally got in contact and ensured that the order and delivery went as smoothly as possible. I didn't expect this personal touch but it was good to know that we could speak to him directly and also provide feedback to Harry and the company directly. He was open honest and helpful from start to finish showing that it's great to support family owned independent businesses who go the extra mile to ensure customer satisfaction. Thanks again Harry and will be in touch whenever we need our next mattress for the kids or for family!

March 4, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great! Thank you Kezia!

Rated 5 out of 5 stars

New home new mattress

I have just bought my first home so I had to buy everything.
When it came to buying my mattress I had seen an advertisement from Harry talking about British made mattress and I knew it was what I wanted. I bought the All seasons mattress it came very quickly.
I have only had it for a month or so but I love it the support of my back is amazing and I can’t say enough. If you are looking for a mattress Harry Benmore is the way to go.

April 28, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, Victoria

Rated 5 out of 5 stars

Can’t recommend enough 11/10

The wife approved of the purchase which really says enough about the quality of the products. I was skeptical as I’d never even tried one of the mattresses so I contacted harry on instagram and asked for advice on which mattress to choose. He didn’t tell me to buy the most expensive one as anyone else would, he told me which one he thinks would suit me best. He was spot on in doing so. Never been so excited to go to bed in my life. Delivery drivers were also so friendly and helpful. 11 out of 10 in all departments

April 26, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great news, thank you Isaac.

Rated 5 out of 5 stars

Perfect Mattress.

Purchased the Alpaca mattress, looks and feels immense. Very happy, perfect service, swift delivery and easy communication with Harry. Worth every penny. Good times.

April 4, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much, Alex

Rated 5 out of 5 stars

Exceptional service

we bought a silk and cashmere firm king size online lovely mattress just a little too firm. So we went to the store met Harry who was very understanding. tried the mattresses picked the alpaca firm could not be happier. Excellent service would highly recommend.Thank you Harry and team

April 10, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much, Richard, glad to have got you sorted!

Rated 5 out of 5 stars

Great investment

Buying a mattress online is no easy task but all the info on the website reassured us enough to take the plunge. We went for the Silk and Cashmere mattress (regular firmness) and it is absolutely beautiful. We've been wanting to change to more natural materials so this was a great choice for us. Delivery was right on time and they took away the old mattress which is always a great bonus. After a few days of adjusting to it, I can honestly say we've never slept better. It offers great support, so no more shoulder and neck pain in the mornings! This was a great investment, highly recommend.

March 15, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great news, thank you!

Rated 5 out of 5 stars

Top quality mattresses at a great price with brilliant customer service! 5 star.

I received great customer service from Harry Benmore who went out of their way to make sure that we received our mattresses on time. It was an unusual delivery for them and they accommodated us perfectly! Top quality mattresses at a great price with brilliant customer service! 5 star.

April 25, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Stella!

Rated 5 out of 5 stars

Quality mattresses & excellent customer service

Excellent customer service from start to after sales care. Quality mattresses & at good prices. A good mattress is an investment in your health and wellbeing. I would highly recommend Harry Benmore Mattress Maker.

April 25, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Maria

Rated 5 out of 5 stars

Ordered two mattresses and very happy

Ordered two mattresses and very happy with the purchase. Process was easy and updates provided throughout. The quality of the mattresses is great and having tried out bigger brands first, to get the equivalent quality with them would cost far more than with Harry Benmore

March 28, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thanks Nicholas

Rated 5 out of 5 stars

Finally someone who does mattresses brilliantly!

Superb customer service from start to finish. Love the personalised approach speaking to the man himself. The mattresses are superb quality, the best we have had and we can tell they will be used for many years to come. Harry have advice on mattresses for our daughter's and we can't wait to get one for ourselves very soon. Excellent comms and delivery. Have already been spreading the word to friends and family!

April 25, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks Roxy!!

Rated 5 out of 5 stars

Silk and Cashmere! Definite Luxury Mattress - a non-negotiable.

We recently purchased the Silk and Cashmere mattress with a damask cover from Harry Benmore, and it's been an absolute game-changer for our sleep. The quality is immediately apparent, offering a level of comfort and support that feels truly luxurious.

What really stood out was the service provided by Harry himself. He was fantastic – genuinely took the time to listen to our specific needs and preferences before making his recommendation, which turned out to be perfect. He was also incredibly responsive and easy to communicate with, readily available on both Instagram and WhatsApp, which made the whole process seamless.

Having previously tried several of the popular 'mattress-in-a-box' brands, the difference is night and day. This feels like a proper, high-quality mattress built for lasting comfort, not just a fad. We wholeheartedly recommend ditching the gimmicks and investing in a proper mattress supplied by Harry. You won't regret it! Highly recommended.

April 2, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing news, thank you so much Sarab, glad you are happy!

Rated 5 out of 5 stars

Happy tears

In a world of fake promises, our mattress from Harry Benmore was a complete breath of fresh air. We replaced our one of those rolled then over time sunken memory foam mattresses which we hadn't realised was gradually causing pain, that first night on our new HB mattress actually brought the wife to tears (happy ones... I think) and the biggest lay-in I've known her to have (I got up normal time to paint the front door, green before you ask). Apart from that it was personally delivered by Harry and I can confirm he is exactly as he comes across on video, genuine, honest and does what he says. Can't recommend enough. Off for a snooze now.

April 1, 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Hahaha, brilliant, thanks Chris

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