Hartlepool Motor Company Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear communication, honest advice, and a smooth, straightforward purchasing process from start to finish. Buyers are also very pleased with the exceptional quality of the vehicles and the attentive, personalized customer care received throughout every single interaction. Many consumers emphasized that they would happily return and recommend the dealership to others. However, some people mentioned occasional concerns regarding post-purchase support or minor communication issues after the transaction was finalized. Reviewers noted that interactions involving management could sometimes feel less than satisfactory or required additional cooperation.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, describing the overall experience as professional, smooth,... See more

Product

Customers consistently note positive experiences with product, describing vehicles as arriving in pristine... See more

User experience

People report positive experiences with user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a Mini Countryman for my wife. Found a lovely car for sale on Autotrader at HMC. Called and spoke to Elliott who was professional & attentive. Excellent communications & a very ea... See more

Rated 5 out of 5 stars

Sold our car through Motorway and Van from Hartlepool Motor Company Ltd contacted us immediately after the auction ended. As first-time sellers, we were a bit apprehensive, but Van quickly put us... See more

Rated 5 out of 5 stars

Exceptional service! I purchased a car online, over 300 miles away. Elliot’s communication and attention to detail is extraordinary, and can’t thank him enough for his service and perfect transaction!... See more

Rated 5 out of 5 stars

Bought a car from this dealer and must admit to a professional experience from start to finish. Was allowed to take car for test drive on my own with no restrictions given. Had an issue with paperwork... See more


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Hartlepool Motor Company is an independent, family run business based in the North East of England. Drawing on over 20 years experience in the car industry, we understand that an increasing percentage of car are sold online, whilst we love to meet the customers that come along to our showroom, we also pride ourselves on having the ability to describe, advertise and price our cars honestly and accurately. We hope this provides customers the confidence to buy from us, regardless of where they are located in the UK. Every car we stock is hand picked by us and HPI checked for added peace of mind. Hartlepool Motor Company aims to provide a high quality service, give our customers an exceptional buying experience and provide you with quality customer service. We do everything we can to make the process of buying or selling your car as enjoyable and stress free as possible. Due to our vast experience, we are also highly skilled at sourcing specific cars and are more than happy to do this on your behalf. Just get in touch and let us know your requirements


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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4.6

All reviews

(286)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying with Ease

Bought a car recently from Van and the team, from walking in he made us feel so at ease, kept in touch with calls etc, helped with the private reg changeover nothing was a problem, the lads detailed the car to perfection, will definitely be recommending and will be using again. Thank you

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, had our car done within a few days to pick up, would highly recommend using them:)

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Bought a car from Hartlepool motor…

Bought a car from Hartlepool motor company and it was completely stress free, Van and Danny were absolutely perfect, so helpful and had so much time for us. They made it so quick and easy, no pressure at all when we came too look at the car and the car itself is absolutely perfect. Thank you so much!!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

I have just been and picked my new golf…

I have just been and picked my new golf convertible up and the service was fantastic. None of the usual sales patter just an honest friendly chat and they couldn’t do enough for me. Showed me how to even work the radio and roof. Excellent service I would highly recommend.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

2019 BMW msport

BMW 320d MSport Picked my car up on 21.3.24 absolutely fantastic service from Van and the lads couldn’t do enough for me great to deal with will definitely be using HMC in again in the future.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I picked up a 2020 Nissan Navara yesterday. The whole experience was great.
I had a chat about the truck and drove up to see it from Chester. It hadn’t been prepped for sale (this had been explained before I set off). Absolutely no pressure at all from the sales team. A deal was done. I got the train back to Hartlepool to pick it up yesterday and was met at the station👍. Truck was prepped, tested.

Thankyou

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

BMW 435d Xdrive

After searching for nearly 6 months I found this immaculate 2017 BMW 435d Xdrive at Hartlepool Motor Company Ltd via Autotrader.

Having been put off but the usual BMW main dealer pressure selling and some questionable trader and private seller experiences I was sceptical at first but, after speaking to Van and Dan at HMC I was pleasantly surprised and confident enough to make the 130 mile trip north for a viewing.

The car was exactly as described despite not being fully prepared for sale. The condition of the car sold itself to me with no pressure selling or jiggery-pokery!

So, despite having to travel up from Derbyshire to view and collect the car I was very happy with my purchase and experience at HMC.

Buy with confidence, highly recommended!

Neil - Derbyshire

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

100% positive feedback 👏

Sold my car to Hartlepool Motor Company via Motorway.com
Great communication all through the process. Prompt payment and took care of the settlement payment on my behalf. Would definitely recommend this business and hope they find a buyer that loves the car as much as I did!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

BMW 4 Series Convertible

Hartlepool Motor Company have rebuilt my faith in the motor trade following previous bad experiences. I enquired about the car and received a very good part exchange value for my own vehicle. After agreeing the purchase I agreed to travel 3hours to pick the car up and it was a fully worthwhile trip. The car was exactly as described and the the experience was faultless. Van and his team answered all my questions and his knowledge and professionalism was to be admired. I would not hesitate to buy another vehicle from this company. If you are looking for a vehicle this is the place to go!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

VW transporter purchase

I have recently purchased a VW transporter from Hartlepool Motor Company and can't recommend them enough. Van and the guys made the experience seamless and I am very happy with my van.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish ,very pleased with the car I bought Ford Focus Echo Boost and all done and dusted in one day. I will definitely go back when the time comes to purchase another one thanks guys.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Purchasing an Audi Q3 Quattro TFSI automatic

I purchased an Audi Q3 Quattro TFSI automatic off Van at Hartlepool Motor Company. It’s the best service I’ve ever had buying a car & at nearly aged 66 I’ve had a lot of cars.
After emailing Van, he rang back the same night to meet at the garage the next morning. Immediately he made us feel very welcome & his professionalism & knowledge of cars was of the very best standard. Everything he said he would do was delivered & more. I would definitely go back to Van if I needed another car & would not hesitate to recommend him to my family & friends. A great & pleasurable experience, thank you Van.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense and honest.

No nonsense, friendly and efficient. They made me an offer through Motorway, phoned the next day to arrange collection, arrived promptly and paid immediately with no attempt to blister or renegotiate.
I'll call them first next time I have a car to sell.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

What a dealership this is. From my first phone call to delivery. Everything was spot on, Every question I asked was answered. Van kept me informed all the way.
Can`t fault it even for distance purchase 290 miles away. Car arrived very happy.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Lots of quality cars in stock, buying was really easy, car was well prepared on collection, and the whole purchase went really smoothly. Great communication from start to finish.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

VW golf

Bought a VW golf from here, really nice lads, very honest and professional. Even paid my settlement figure of my old car in front of me for my piece of mind without having to ask, wouldn’t hesitate to buy from here again

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

BMW 3 series touring

Just bought s BMW 3 series touring, absolutely spotless car along with the rest of the cars they have in stock, all top end motors.

From viewing, test driving and purchasing the car the experience was flawless. Top service would definitely consider buying more cars from Hartlepool motor company again.

February 12, 2024
Unprompted review

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