Hartwell plc Reviews 

My initial experience with Hartwells was good. Well I suppose it is when you’re spending 26k on a used car!

They sold me the lot, 4 year PCP deal, service plans, gap insurance and warranty. I thought I was covered!

I lost my job and called them to see if they could purchase the vehicle. I basically had to pay 7k back or wait a few months to get it re valued. A few months later despite not using the car the value I had to pay back had gone up to almost 9k. I figured I was stuck with little or no options offered to me.

Now 18 months in, the car has some issues. So I called to be greeted by a rude individual at the service desk and be told I’ll be charged £130 for them to look at the car and if a warranty issue be refunded.

I later get it diagnosed for Hartwells to quote me £256 for a new battery as you guessed it. It’s not covered under warranty!

We had a most professional, friendly, non pushy service from Aidan at kidlington Ford when we brought our new car this week. We would definitely recommend them and local to us as well.

I was impressed with the service received at KidlingtonFord and Chris your salesman was very professional, the car was prepared to a very high standard and exceeded my expectations.

Just had an amazing experince from this main dealer,i`ve brought cars over the years and from various dealers , and i can honestly say they couldn`t having been more helpful and obliging,excellent handover i would happily recommend them.The Sales Excutive i dealt with was Adam Jefferies who kept me in contact every step of the way.

Good knowledge of what I wanted with no sales pressure .
Gulam was very respectful.

Many thanks to Stuart who went the extra mile to help me purchase my vehicle excellent salesman Grimsby branch

Helpful, great experience.

This is the second time I’ve purchased a vehicle from Kidlington Ford. On both occasions I dealt with James Gill and cannot overstate how pleased I am with the service James and the team have provided.

I am extremely pleased with the vehicle and the deal that I was given in relation to my part exchange vehicle. One of the striking aspect of the team at Kidlington Ford is the consistent level of service they provide in support of their colleagues. There have been occasions when I’ve called at the showroom without prior notice and found that James was unavailable. I have been impressed at the way other members of the Kidlington team stepped-up and dealt with my queries. They have all made me feel like a valued customer and gone above and beyond to resolve any issues. I have found this very impressive in terms of after sales service.

Based on my personal experience I would not hesitate to recommend Kidlington Ford for the quality of their used vehicles and their outstanding after-sales support.

Super helpful, very knowledgable, great service. Feel very confident about my purchase and am sure my car will be looked after in the years to come.

I purchased my new car on March 25th, when I went around the forcourt I was met by the sales man Aiden who was very helpful and asked if I needed any help just come into the show room and ask any questions I had and then left me to it, (this is what I like personally) to be left alone And to look at my leasure, I seen what i likes and went in, Aiden sat me down and was so nice and friendly and went through with me what was the best way of doing the deal. I said what I needed the car for and why and he looked into other cars which might fit what I am looking out for , my son does athletics (javelin) and need it to have the room for javelins and his bags,
After we went out on a test drive I was very pleased in the experience and went ahead with the purchase of the car,
2 days later my car was ready for collection and how pleased I was when I picked it up, 100% would recommend going to ford kidlington and have a look round, all the staff are so nice and friendly on entry to the show room

Richard was incredibly honest and helpful with my purchase. He took the time to understand my needs and preferences and picked me the perfect car. He took the time to ensure that I fully understood all my options and everything about my new car.

Really enjoyable experience. James was very friendly and listened to everything I wanted to know. We worked out a deal and there was no excessive pushing of extra products. Would highly recommend and will definitely use Ford again on my next future car

The whole experience was great

Bought a car from Hartwell Ford Kidlington. Had the car for a week and reported issues on the vehicle. They had the vehicle back to look at the issues. I had zero communication during the 2 weeks they had my car from the dealership regarding my vehicle and I had to constantly call them to try and get updates on the vehicle. Eventually got told the vehicle was done and when I came to collect it only one of the issues had been sorted out and non of the others issues with the car. They also washed the vehicle when I requested for it to not be washed and now it's scratched. I was also assured they would supply me with items that should sold with the car however they are still missing

I recently purchased a Ford Fiesta from Hartwell’s Ford Shop at Kidlington, a very efficient job it was ,the sales man Aidan Ryan was superb he knew all the answers to my many questions and did a very good job selling me the car,the best experience I have had when buying a vehicle. Thanks Hartwells

Would definitely not recommend using them!!! I had secured a car with a deposit only for them to tell me week or so later that they had sold the car to someone else! They didn't seem at all bothered and from then on, they were dodging our calls and emails and failed to find anything remotely similar as a replacement for us after 6 weeks of waiting. Extremely unprofessional and poor service. Also very untrustworthy and they got caught up in their own lies, hearing multiple different versions of whose fault it was regarding the deposit & sale of the car. Nobody accepted any accountability (including the general manager) for their error and the stress it caused.

Having bought a Ford Focus, I am very satisfied with the condition of the car. The garage had a wide variety of quality cars, and offered great customer service. A special thank you to Krzysztof Maminski who helped with anything I needed. Great service which I would definitely recommend.

I’ve been using Hartwell Ford Hemel Hempstead for years and always been happy with the friendly service given by the sales team, Tyler was very patient with us and our children within the show room. He showed high knowledge in what he was selling and was able to answer all questions, along with the manager being negotiable with price figures.
All documents all in one place by using the mygarage app which is very handy to I refer too.

My partner bought a car last year too, he even recommended his mother to them who was happy with the service given.

The service team do a wonderful job too, especially Bridget on the desk she always comes across friendly and helpful.

Thank You All see you when the car needs it service :).

We purchased a car in May 23 from Hartwell Hemel Hempstead dealership. First problem, when the registration documents came through the car was registered as blue. The car is bright green. We raised this with the dealership who were of no help or assistance in correcting the problem even though they would have clearly known about it when selling the car to us. Second problem, no service documents. We questioned this and were advised they were online and on the app. We checked. They were not. Questioned again, they said they were behind on putting them on, and they would be put on in a week. They were not. After 4 weeks my partner drove 1 hour to the garage to insist they were put on. He was given copies along with another random car's service history unrelated to us (gdpr issue). 3rd problem, we discovered that scuttle tray and base of wipers were knawed and damaged (possible rodent damage-suggested by Wokingham Ford). The dealership would have been aware of this when car was sold to us. On raising this, it was initially acknowledged, then the dealership refused to answer emails and blanked me for a few months. The excuse was manager left!) I escalated a complaint to Ford head office, who assisted me in getting the garage to correct the problem. It took a lot of effort from Ford Head office to get the garage to sort out the problem and I have to say the head office were wonderful and forced the dealership to do the right thing. I am confident that this dealership would not have done the correct thing without pressure from Ford Head Office. The dealership made a conciliatory offer of a half price service. Given that the garage is around 1 hour from us and that we had no confidence in their commitment to customer service, we declined. However once again, Ford Head Office stepped up and offered a good resolution. I do hope that Ford Head Office are successful in retraining this dealership to give a satisfactory customer experience. Dealership would be zero stars if that was an option, however, Ford headoffice have retained our faith in the brand with their assistance to resolution.