I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
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See what reviewers are saying
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
Company replied
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
289 reviews
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When i arrived in store the member of…
When i arrived in store the member of called holly and she very kind and helpful and she also got the item I bought she got it wrapped up in a box and i would recommend anyone that i know if wanted to something from Harvey Norman i would recommend Holly to help as she is so kind
February 17, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Garry,
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words and are so glad that our team member was able to provide such excellent assistance. Thank you for your recommendation!
Kind Regards,
Kevin
Julia was extremely helpful and also…
Julia was extremely helpful and also knowledgeable.
This was my son who made the purchase and was treated really well
February 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Micheal,
We're happy to hear that your son had a positive experience. It's great to know that our team member was helpful and knowledgeable. Thank you for your feedback!
Kind Regards,
Kevin
Great service and help in setting up…
Great service and help in setting up from Alex anAaron
February 14, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jean,
We're happy to hear that our service and setup assistance were helpful. Thank you for your positive feedback!
Kind Regards,
Kevin
Amazing service
My husband and I were shopping for a new bed. We were served by Teresa in the Boucher Road branch. Teresa was very knowledgeable about all the products. She helped us decide on which bed was suitable for our needs. What an amazing shopping experience. Teresa is a credit to your company.
February 10, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Patricia,
We're glad you enjoyed your shopping experience. It's wonderful to hear that our team member's knowledge helped you find the perfect bed. We appreciate you acknowledging their dedication to providing excellent service. Thank you for your positive feedback.
Kind Regards,
Kevin
We called to the store looking for…
We called to the store looking for furniture for our new home.
Mark was extremely informative and helped us pick the perfect furniture for our new home.
Very friendly service, nothing was too much trouble. Highly recommend. Absolute gentleman.
January 30, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Claire,
We're happy to hear that our staff member was so helpful in choosing your furniture. We appreciate your recommendation and are so glad you had a friendly experience.
Kind Regards,
Kevin
Tracker for delivery time was excellent…
Tracker for delivery time was excellent as I did not have to sit in all day waiting for the delivery.
February 3, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Graham,
We're happy to hear that our delivery time tracker was helpful and convenient for you. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
Kevin
Review
Second time dealing with this male member of staff. (Adam). On both occasions I found him to be helpful, friendly and knowledgeable.
January 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi David,
We're happy to hear that you found our staff member to be helpful and knowledgeable during your interactions. We appreciate you taking the time to share your positive experience!
Kind Regards,
Kevin
Well pleased with my shopping…
Well pleased with my shopping experience, I've bought few items from Harvey Norman, sofa sideboard etc, amazing quality of all the products! Very friendly staff, massive thanks to Anna for helping me, each time shopping experience is to a high standard 😀
December 30, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ewa,
We appreciate you sharing your positive shopping experience with us. We're happy to hear that you are pleased with the quality of your purchases and that our team provided a high standard of service.
Kind Regards,
Kevin
Julia was very knowledgeable and…
Julia was very knowledgeable and helpful with helping us to make our purchase
January 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Christopher,
We're happy to hear that our team member's knowledge and assistance were valuable during your purchase. Thank you for your positive feedback!
Kind Regards,
Kevin
Bought a new Mac Book Pro
Bought a new Mac Book Pro, Its an absolute Cracker
Great Service from Adam and Aaron in the store, they were very helpful and very Courteous
I will definitely be shopping in Harvey Norman again
January 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Greg,
We're happy to hear that you are enjoying your new MacBook Pro. We appreciate your kind words regarding the service you received in our store. Thank you for your positive feedback, and we look forward to seeing you again.
Kind Regards,
Kevin
1st Class Sevice Apple Keyboard
As soon as I walked into the new tech department I was approached by Julia and asked if I needed any assistance. Julia was able to assist me straight away with my purchase, it was seemless. In the mean while Julia was away getting my Apple Keyboard I spoke to the Manager Holly, again approachable and it was a pleasure to get to know some of the team. Julia returned and brought me up to the service desk where I was then asked did I get everything that I was looking for today. Brilliant all round service by the Harvey Norman Home Centre team. After what has been a stressful 2 months with another tech company ordering online and sending incorrect products and losing my parcels I will certainly be back to the Harvey Norman Home Centre Balmoral Plaza Boucher Road.
January 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Vez,
We're happy to hear that you had such a positive experience in our tech department. We appreciate you highlighting the team's helpfulness and attentiveness, especially after your recent difficulties. We're glad our team could provide a seamless and brilliant service for you. Thank you for your feedback.
Kind Regards,
Kevin
I found the staff so helpful and…
I found the staff so helpful and pleasant especially Mark who I dealt with. I was having trouble in deciding what suite and table and chairs I wanted for my new extension. I was in the shop in Boucher Road at least six times before I finally made my decision today and I’m very happy with my choice.
Teresa
January 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Teresa,
We're happy to hear that you found our staff helpful during your visits. We appreciate your positive feedback about your experience in choosing the perfect items for your new extension. Thank you for sharing.
Kind Regards,
Kevin
Was helped out by Julia she was A star
Was helped out by Julia she was A star
Good friendly staff. Also Anna on the desk was very polite and helpful
January 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Anto,
We're happy to hear that our staff was friendly and helpful! We appreciate you mentioning the excellent service you received. Thank you for your feedback.
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Kieran,
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it greatly.
Kind Regards,
Kevin
Fantastic patient service
Fantastic patient service. Julia and Hetty and the store manager helped us with the many questions we had today. Their expert advise helped us make the right decisions without the usual sales pressure. We have all the details we need for our kitchen designer and a brand new Nintendo switch 2
January 17, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jason,
We're happy to hear that you received fantastic patient service. We're glad our team's expert advice helped you make the right decisions. Thank you for your positive feedback!
Kind Regards,
Kevin
Samsung Tab S10 FE
Made my purchase very easy and my stream of questions where no problem. Aaron the sales guy was very friendly and knowledgeable.
January 16, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jerry,
We're happy to hear that your purchase was easy and that our sales team was helpful and informative. We appreciate your positive feedback and thank you for sharing.
Kind Regards,
Kevin
Excellent product and first class…
Excellent product and first class customer service. Staff were very friendly and extremely helpful.
January 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Samuel,
We're happy to hear that you had a positive experience with our product and staff. We appreciate your kind words and are grateful for your feedback!
Kind Regards,
Kevin
Julia in Boucher Road branch
Julia in Boucher Road branch, Belfast was excellent. Knowledgeable, efficient and got me a great price.
January 16, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alistair,
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the great service you received and the great price you were given.
Kind Regards,
Kevin
Two very pleasant young men
Two very pleasant young men, very efficient and everything done quickly.
January 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Paula,
We're glad you enjoyed your experience. We appreciate you taking the time to share your positive feedback with our team.
Kind Regards,
Kevin
I went to the store to purchase a new…
I went to the store to purchase a new laptop. The young lady who dealt with me was very nice and helped me greatly with my purchase. The tech person down loaded everything from my old laptop which was great. The help which I, as an older person, received was so great.
January 13, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good morning,
We're happy to hear that you had such a positive experience! It's wonderful that our team was able to provide you with helpful and supportive assistance during your laptop purchase and data transfer. We appreciate your feedback.
Many thanks,
Katie.
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