5* very much deserved, fantastic knowledgeable and helpful sales staff. Quality products with a huge range to choose from. The aftersales service is fantastic which is extremely hard to find nowadays... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
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Order delivery went very smoothly. The workers were courteous and helpful. Very obliging re where the bed and mattress where to go. Delivery was on time according to the tracking and courtesy text. Ex... See more
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
I had a very helpful assistant called Liam who was extremely helpful and talked me through several options which I appreciated. I made a purchase and he carried it out to my car. That’s what I call ex... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
279 reviews
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Order delivery went very smoothly
Order delivery went very smoothly. The workers were courteous and helpful. Very obliging re where the bed and mattress where to go. Delivery was on time according to the tracking and courtesy text. Excellent service.
August 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very professional
Very professional. No mess or fuss. Very friendly and polite.
August 14, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're glad you found our team professional, friendly, and polite. We appreciate your positive feedback.
Kind Regards,
Victoria
5* very much deserved
5* very much deserved, fantastic knowledgeable and helpful sales staff. Quality products with a huge range to choose from. The aftersales service is fantastic which is extremely hard to find nowadays with a special mention to Lisa McCarthy who went over and beyond to ensure a completely fantastic service. I would highly recommend Harvey Norman.
July 30, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Gary,
We're so pleased to hear about your fantastic experience. It's wonderful that our sales staff were knowledgeable and helpful, and that our products and aftersales service exceeded your expectations. We truly appreciate your high recommendation!
Kind Regards,
Kevin
Very friendly delivery staff
Very friendly delivery staff
Job done so efficiently and effectively.
August 13, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Mary,
We're delighted to hear that our delivery staff was friendly and that the job was completed so efficiently and effectively. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Liam should be man of the week.
I had a very helpful assistant called Liam who was extremely helpful and talked me through several options which I appreciated. I made a purchase and he carried it out to my car. That’s what I call excellent service. Thank you Liam.
August 12, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Angela,
We appreciate you sharing your positive experience. We're happy to hear that our team member was extremely helpful, talked you through several options, and provided excellent service.
Kind Regards,
Kevin
Speedy delivery
Speedy delivery, with mattress delivered right into my bedroom to save me any hassle.
August 11, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi James,
We're so glad our delivery service met your expectations and made your experience hassle-free!
Kind Regards,
Kevin
Was in boucher road store today and…
Was in boucher road store today and went to use toilets i have never seen so much dirt, they had poo on seats of two of them and dirt and dust on rest. Looked like they havent been cleaned in months. Its about time you got toilets cleaned. I just walked out. Your store is clean so why isnt toilets cleaned and floors mopped.
August 8, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hello there,
We are very concerned to hear about the condition of our Boucher Road store's restrooms. This is certainly not the standard we aim for, and we appreciate you bringing this to our attention. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Great customer service
We Recently had a good experience at the Boucher Road store. Helpful friendly and informed staff who only approached us when we needed assistance.Mark answered our questions and printed out details for us and was in no way pushy .
We decided to purchase the settee and he made the whole process easy and relaxed
Great customer service. We were very happy
Thank you to Mark
August 5, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jenny,
We're so happy to hear you had such a positive experience with our team member. It's wonderful to know they were helpful, friendly, and made the process easy and relaxed. We truly appreciate your kind words!
Kind Regards,
Kevin
Great service not pushie at all and…
Great service not pushie at all and happy to pull up different options. There was no rush
August 6, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Leanne,
We're so glad to hear you appreciated our team's approach and the time we took to explore your options. Thank you for your kind words!
Many thanks,
Katie.
From picking my suite to delivery was…
From picking my suite to delivery was an absolute pleasure. Glenn, the sales man made sure I had the correct seating etc to suit us.
The delivery men were very professional and courteous and made sure everything was in the correct position and working order.
Thank you so much to everyone
August 1, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sandra,
We're so pleased to hear about your positive experience from selection to delivery. It's wonderful that our salesperson ensured you had the correct seating and that our delivery team was professional and courteous. Thank you for your kind words!
Kind Regards,
Ayushi
Fantastic shop to deal with
Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou
August 4, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Mark,
We're so glad to hear you had such a positive experience with us and found our prices to be the best around. We appreciate your kind words about our team's great service!
Kind Regards,
Kevin
Superb customer service, great choice of products
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.
August 3, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jimbob,
We're so pleased to hear about your excellent experience with us! It's wonderful that our team helped you find exactly what you needed and that you enjoyed the wide selection of items. We look forward to welcoming you back.
Kind Regards,
Kevin
Craig was a fantastic help when picking…
Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!
August 2, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alanna,
We appreciate you sharing your positive experience. We're happy to hear that our team member made your TV selection fun and helped you find an ideal TV within your budget, along with lots of laughs.
Kind Regards,
Victoria
Teresa's help and patience
Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.
July 28, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We are so pleased to hear that our team provided such excellent assistance and understanding. Thank you for sharing your kind words about your positive experience!
Kind Regards,
Victoria
Everything from the quality in store
Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.
July 28, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alan,
We're delighted to hear that you were completely satisfied with the quality, service, price, and delivery. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Great service from Jazim.
Great service from Jazim.
Great product knowledge. Pleasant and very helpful .
July 27, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ann,
We're so glad you had a positive experience. We appreciate your kind words and feedback about the helpful service you received!
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jamie,
We are delighted to hear that your delivery experience was both easy and efficient. Thank you for your kind words!
Many thanks,
Katie.
Great experience overall glen in store…
Great experience overall glen in store was very helpful and the delivery was very smooth
July 17, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We're so glad you had a great experience with our team in-store and that your delivery was smooth. We appreciate you sharing your positive feedback!
Kind Regards,
Victoria
Very impressed with the 2 young men who…
Very impressed with the 2 young men who delivered the sofa!
Very prompt and diligent workers.
Carried out the job perfectly and respectfully!
July 16, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were prompt, diligent, and respectful.
Kind Regards,
Conor
Excellent service
Excellent service, friendly, helpful and efficient. Very punctual too
July 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're so glad to hear that you experienced excellent, friendly, and efficient service, and that we were punctual. Thank you for your wonderful feedback!
Many thanks,
Katie.
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