I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
Company replied
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the lady salesperson who was so helpful in pointing out the advantages of the recliner chairs on the floor, I really enjoyed the shopping experience and she helped me make my decision on which ones to choose. She gave me space to make my choices also. Really appreciated this. Delivery staff were friendly and helpful with how to use the remote controls and came within the two hours they said they would arrive with the chairs. Great service from Harvey Norman. I look forward to shopping with them again.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
My two delivery men were so professional and very easy to talk to. Brought all the rubbish with them and left me to enjoy my lovely new leather suite. Very happy with my experience.
Teresa

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Very professional, the two guys that delivered it were very quick and respectful

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Excellent service and communication from Craig and team from start to finish on my order and got a fantastic deal so happy 😊

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good communication, delivery before estimated time, friendly and helpful delight very drivers

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Best delivery service I have experienced

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
We were pleasantly surprised by the way we were treated by Jazmin, who was very informative and seemed to know about the equipment I needed. I would definitely shop here again.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Visited the Boucher Road store in Belfast last Saturday. Was served by Adam who was very helpful & friendly when purchasing a new mobile phone. He was able to answer all my questions. Overall a great experience & a fantastic electrical department

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Failed to deliver one of the two items which was fine and the store were great at rearranging the second delivery. The reason for the terrible review is the delivery crew knocked a clock off the wall which smashed it and scrapped and took a chunk out of the wall. They didn’t even mention it and just left. Only noticed it when we went to unbox the fridge.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
My Partner and I had a great experience in Harvey Norman's purchasing a new wardrobe. Paul the sales guy was extremely helpful and went out of his way to get us the most suitable product. Top notch service and incredibly helpful. We will definitely recommend

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Joelene in the Boucher branch was amazing to deal with! Thank you!

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Excellent text messaging service which keeps you up to date on your delivery time. Staff were courteous, efficient and professional. Excellent service all round.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Came in today and went to the tech section, found a camera for an extremely good price. Aaron came over to us and asked if we needed anything, and offered to let us look at the camera for a bit. Went and had some drinks at the Cafe and decided to go and get the camera. When over and told Aaron we were interested and he went straight over and got it for us. It claimed it was on sale by the price tag, but apparently there wasn't one going on. Aaron honoured it for us, which was really great service, and we left with an extremely positive experience. Really friendly staff, would definitely go again, and would recommend to family and friends.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
items delivered on time giys were fantastic left the item where I needed it. brilliant service

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Thanks to Anna and Craig. Anna was very friendly and helpful when choosing a Ninja FlexFlame barbecue and Craig gave us a great deal on both the BBQ and a fridge. Very pleasant buying experience!

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Very quick and nice service by Anna. Very much recommended 😀

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Lawrence was a very informed salesman and was well able to access what I was looking for and best match to suit me coffee needs. Bought a Sage but will be back for my Miele fridge and freezer, and robot Hoover based on this experience.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Really nice fellas couldn’t have been more helpful, thanks

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
The guy's were very helpful and tidy took every bit of rubbish away with them highly recommended

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.