Harvey Norman United Kingdom - Harvey Norman Boucher Road Reviews 

289
TrustScore 5 out of 5

4.8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB


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Rated 5 out of 5 stars

I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more

Company replied

Rated 5 out of 5 stars

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more

Company replied

Rated 5 out of 5 stars

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more

Company replied

Rated 5 out of 5 stars

Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.

Company replied


Company details

  1. Department Store
  2. Bedding Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Furniture Store
  6. Sofa Store

Written by the company

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Contact info

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom

  • 028 9038 9600

4.8

Excellent

TrustScore 5 out of 5

289 reviews

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4.8

All reviews

(289)

983 reviews in the last 12 months

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Rated 5 out of 5 stars

From the lady salesperson who was so…

From the lady salesperson who was so helpful in pointing out the advantages of the recliner chairs on the floor, I really enjoyed the shopping experience and she helped me make my decision on which ones to choose. She gave me space to make my choices also. Really appreciated this. Delivery staff were friendly and helpful with how to use the remote controls and came within the two hours they said they would arrive with the chairs. Great service from Harvey Norman. I look forward to shopping with them again.

June 12, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Heather,

We appreciate you sharing your positive experience. It's wonderful to hear that our salesperson was helpful in guiding your recliner chair decision and that our delivery team provided excellent service. We look forward to your next visit.

Kind Regards,
Kevin

Rated 5 out of 5 stars

My two delivery men were so…

My two delivery men were so professional and very easy to talk to. Brought all the rubbish with them and left me to enjoy my lovely new leather suite. Very happy with my experience.
Teresa

June 12, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Teresa,

We are so pleased to hear you had such a positive experience with our delivery team and are enjoying your new leather suite! Thank you for sharing your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

Very professional, the two guys that delivered it were very quick and respectful

June 10, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Daniel,

We're so glad you had a positive experience with our team. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent Service

Excellent service and communication from Craig and team from start to finish on my order and got a fantastic deal so happy 😊

June 9, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Ann Marie ,

We are so happy to hear you had a fantastic experience with our team and received a great deal. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Sofa so good

Good communication, delivery before estimated time, friendly and helpful delight very drivers

May 30, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Angela,

We're delighted to hear about your positive experience with our communication and early delivery. Thank you for your kind words!

Kind Regards,
Kevin

Rated 4 out of 5 stars

It's a very good place to go


We were pleasantly surprised by the way we were treated by Jazmin, who was very informative and seemed to know about the equipment I needed. I would definitely shop here again.

May 27, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Rosemary,

We're so glad to hear about your positive experience with our team member. We appreciate your kind words and look forward to your next visit!

Kind Regards,
Conor

Rated 5 out of 5 stars

Visited the Boucher Road store - brilliant

Visited the Boucher Road store in Belfast last Saturday. Was served by Adam who was very helpful & friendly when purchasing a new mobile phone. He was able to answer all my questions. Overall a great experience & a fantastic electrical department

May 23, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Alison,

We're so glad you had a great experience at our Boucher Road store and found our team helpful. We appreciate your kind words about our electrical department!

Kind Regards,
Conor

Rated 1 out of 5 stars

Really poor service

Failed to deliver one of the two items which was fine and the store were great at rearranging the second delivery. The reason for the terrible review is the delivery crew knocked a clock off the wall which smashed it and scrapped and took a chunk out of the wall. They didn’t even mention it and just left. Only noticed it when we went to unbox the fridge.

May 26, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Michael,

Thank you for your feedback. We are concerned to hear about the damage caused during delivery. Please email the details to our customer support team at customer@support.co.uk, as they will be able to look into this further.

Kind Regards,
Kevin

Rated 5 out of 5 stars

My Partner and I had a great experience…

My Partner and I had a great experience in Harvey Norman's purchasing a new wardrobe. Paul the sales guy was extremely helpful and went out of his way to get us the most suitable product. Top notch service and incredibly helpful. We will definitely recommend

May 15, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Bryan,

We are so pleased to hear you had a great experience purchasing your new wardrobe. We appreciate your kind words about our team member's helpfulness and top-notch service. Thank you for your recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Joelene in the Boucher branch was…

Joelene in the Boucher branch was amazing to deal with! Thank you!

May 24, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Jack,

We're so glad to hear you had such a positive experience with us! We appreciate your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service all round…

Excellent text messaging service which keeps you up to date on your delivery time. Staff were courteous, efficient and professional. Excellent service all round.

May 23, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Karen,

We appreciate your kind words! We're delighted our messaging and staff provided excellent service. Thank you for your feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Great tracking

Great tracking, arrived on time with two lovely lads.

May 23, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Barbara,

We're happy to hear your order arrived on time with great tracking. Thank you for your positive feedback!

Kind Regards,
James

Rated 5 out of 5 stars

Great service and honoured discount

Came in today and went to the tech section, found a camera for an extremely good price. Aaron came over to us and asked if we needed anything, and offered to let us look at the camera for a bit. Went and had some drinks at the Cafe and decided to go and get the camera. When over and told Aaron we were interested and he went straight over and got it for us. It claimed it was on sale by the price tag, but apparently there wasn't one going on. Aaron honoured it for us, which was really great service, and we left with an extremely positive experience. Really friendly staff, would definitely go again, and would recommend to family and friends.

May 19, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Anthony,

We're truly delighted to hear about your wonderful experience with us! It's fantastic to know that our team provided such great service, especially in honoring the price for you. We appreciate you sharing your positive feedback and look forward to welcoming you, your family, and friends back again soon.

Kind Regards,
Kevin

Rated 5 out of 5 stars

items delivered on time giys were…

items delivered on time giys were fantastic left the item where I needed it. brilliant service

May 19, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Pearse,

We're so glad to hear you had a brilliant service experience with us! Thank you for your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Thanks to Anna and Craig

Thanks to Anna and Craig. Anna was very friendly and helpful when choosing a Ninja FlexFlame barbecue and Craig gave us a great deal on both the BBQ and a fridge. Very pleasant buying experience!

May 11, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Brian,

We're happy to hear that you had a pleasant buying experience! We appreciate your kind words about our team members and are glad they were helpful in your purchase. Thanks for your positive feedback!

Kind Regards,
James

Rated 5 out of 5 stars

Very quick and nice service by Anna

Very quick and nice service by Anna. Very much recommended 😀

May 10, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Krzysztof,

We're happy to hear that you received quick and nice service. We appreciate your recommendation and positive feedback; thank you!

Kind Regards,
James

Rated 5 out of 5 stars

Lawrence was a very informed salesman…

Lawrence was a very informed salesman and was well able to access what I was looking for and best match to suit me coffee needs. Bought a Sage but will be back for my Miele fridge and freezer, and robot Hoover based on this experience.

May 8, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Jean,

We're happy to hear that you found our sales team member helpful in matching your coffee needs! We appreciate your intention to return for future purchases, and we look forward to assisting you again.

Many thanks,
Katie.

Rated 5 out of 5 stars

Really nice fellas couldn’t have been…

Really nice fellas couldn’t have been more helpful, thanks

May 2, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Babs,

We are so happy to hear that our team was helpful. We appreciate you taking the time to leave us this great feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

The guy's were very helpful and tidy…

The guy's were very helpful and tidy took every bit of rubbish away with them highly recommended

April 30, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Robert,

We're glad you enjoyed your experience, and we appreciate your recommendation. It's great to hear the team was helpful and left your place tidy!

Many thanks,
Katie.

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