Harvey Norman United Kingdom - Harvey Norman Boucher Road Reviews 

289
TrustScore 5 out of 5

4.8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB


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Rated 5 out of 5 stars

I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more

Company replied

Rated 5 out of 5 stars

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more

Company replied

Rated 5 out of 5 stars

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more

Company replied

Rated 5 out of 5 stars

Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.

Company replied


Company details

  1. Department Store
  2. Bedding Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Furniture Store
  6. Sofa Store

Written by the company

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Contact info

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom

  • 028 9038 9600

4.8

Excellent

TrustScore 5 out of 5

289 reviews

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4.8

All reviews

(289)

982 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic shop to deal with

Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou

August 4, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Mark,

We're so glad to hear you had such a positive experience with us and found our prices to be the best around. We appreciate your kind words about our team's great service!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Superb customer service, great choice of products

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.

August 3, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Jimbob,

We're so pleased to hear about your excellent experience with us! It's wonderful that our team helped you find exactly what you needed and that you enjoyed the wide selection of items. We look forward to welcoming you back.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Craig was a fantastic help when picking…

Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!

August 2, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Alanna,

We appreciate you sharing your positive experience. We're happy to hear that our team member made your TV selection fun and helped you find an ideal TV within your budget, along with lots of laughs.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Teresa's help and patience

Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.

July 28, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We are so pleased to hear that our team provided such excellent assistance and understanding. Thank you for sharing your kind words about your positive experience!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Everything from the quality in store

Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.

July 28, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Alan,

We're delighted to hear that you were completely satisfied with the quality, service, price, and delivery. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Jazim.

Great service from Jazim.
Great product knowledge. Pleasant and very helpful .

July 27, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Ann,

We're so glad you had a positive experience. We appreciate your kind words and feedback about the helpful service you received!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very easy delivery

Very easy delivery. Very efficient.

July 23, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Jamie,

We are delighted to hear that your delivery experience was both easy and efficient. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great experience overall glen in store…

Great experience overall glen in store was very helpful and the delivery was very smooth

July 17, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Robert,

We're so glad you had a great experience with our team in-store and that your delivery was smooth. We appreciate you sharing your positive feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very impressed with the 2 young men who…

Very impressed with the 2 young men who delivered the sofa!
Very prompt and diligent workers.
Carried out the job perfectly and respectfully!

July 16, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were prompt, diligent, and respectful.

Kind Regards,
Conor

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, helpful and efficient. Very punctual too

July 15, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're so glad to hear that you experienced excellent, friendly, and efficient service, and that we were punctual. Thank you for your wonderful feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

New hotel type mattress

Very efficient guys delivering our new mattress and removing old one .Two more delivery’s this week so keep up the good work 🤗

July 7, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're so pleased to hear our delivery team provided such efficient service with your new mattress and the removal of your old one. We appreciate your kind words and look forward to your upcoming deliveries!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Would recommend

Friendly and knowledgeable staff. Good prices for products. Delivery service was also great with live updates, and item delivered and assembled quickly.

July 5, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Damien,

We're so happy to hear you had such a positive experience with our friendly and knowledgeable staff. We appreciate your kind words regarding our product prices and the efficient delivery and assembly service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The rating is for Michael Murray who…

The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.

July 2, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Fay,

We truly appreciate you taking the time to share your positive experience. We are pleased to hear that our team was able to assist you effectively despite the unfortunate issue with your order. We understand your disappointment regarding the damaged delivery and the inconvenience it caused, especially given the urgency of your item. We value your feedback and are always working to improve our services.

Kind Regards,
Kevin

Rated 5 out of 5 stars

After recently moving in together my…

After recently moving in together with my partner, we have been furnishing our home and have found Harvey Norman to be absolutely fantastic - a one stop shop for everything we could need! We have been shopping in the Boucher Road store & have recently purchased two beds - the process could not have been easier and the staff are unbelievably kind, friendly and incredibly helpful. I would like to specifically thank Paul & Aaron who were able to help us get the perfect beds and delivery dates! They have both been amazing & we really are super thankful!

Due to having such positive experiences I fully intend to keep shopping at the store!

Thanks again,
Kind regards,
Andrew

July 2, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Andrew,

It's wonderful to hear about your positive experience furnishing your new home with us. We're delighted that our team was so helpful in assisting you with your recent bed purchases and ensuring a smooth process. We truly appreciate your kind words and look forward to your continued custom.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Had the pleasure of meeting Ewa

Had the pleasure of meeting Ewa. A lovely team member of harvey Norman at boucher. Went in for a browse and found a lovely Huawei watch. Ewa served us. 5* service. Knew all about the watch. Extremely helpful. Definitely a great team member. Also many thanks to Craig the manager 👍 June & Geraldine

June 27, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi June,

We're happy to hear you had such a positive experience. It's wonderful to know our team provided excellent service and knowledge. We appreciate your kind words!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Efficient

I ordered online and within an hour had a phone call from Michael at Boucher to update me on stock. Once stock arrived in store I received another call from Michael to schedule delivery less than 2 days later! I was updated frequently on delivery time on the day - the delivery was even early! Very happy!

June 20, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Claire,

We are so happy to hear about your positive experience with our team and the efficient delivery process. We appreciate you sharing your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Help Was At Hand

I went to the cash desk and explained what I needed but didn’t know what to look for. The lovely helpful lady went and got me an assistant, Tiarnan who was a great help to me. He was very patient, polite, professional and very knowledgeable about all products. He took time to explain how the products worked. If I had any problems I could return to the store and get help. A lovely store well stocked and great staff. Thanks

June 17, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Colette,

We are so pleased to hear about your positive experience at our store. It's wonderful that our team was able to provide such helpful and knowledgeable assistance. We appreciate your kind words and look forward to your next visit!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Aaron was the guy that served me

Aaron was the guy that served me , abs legend , had some great conversations about technology , and few other things that were awesome a bit of knowledge , in my opinion Guys like Aaron should be treated with Abs Love , because guys like Aaron are the people that drive the companys like that , Best Customer service ive had in years , proffesional , Courteous , Unbelievably friendly , was super simple , best service ive had in years guy deserves a medal for that type of service , defo be back again , and i hope i run in this fella !!
Phenomenal Customer Service Aaron !
- Arte The Camera Guy ( that bought everything on spot)....or at least tried to Haha XD

June 16, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Vamhr,

We are so happy to hear about your exceptional experience! It's wonderful to know that our team provided such professional, courteous, and friendly service. We truly appreciate your kind words and look forward to welcoming you back.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Best sales experience on the Boucher road

Went into Harvey Norman a few weeks ago to look for a sofa for our living room. Mark Mcallister could not have been better with us. No pressure just lots of information on the options available. He took the time to go through how the sofa had been manufactured and then arranged for sample fabrics to be sent out to our home. Once we had chosen we went back in today and completed the purchase, from start to finish our experience of Harvey Norman has been a very straight forward pleasurable interaction. Mark has been top notch. Many thanks John and Ju

June 15, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi john,

We are so happy to hear about your positive experience with us! It is wonderful to know that our team provided excellent service and made your sofa purchase a straightforward and pleasurable interaction. We truly appreciate your kind words.

Kind Regards,

Rated 5 out of 5 stars

Perfect experience

Arrived on time. Did not hang about brought the suites in built them up checked the motorisation of them all the time explaining to me what and why they doing at each step. Showed me how to adjust the mechanism if required. Made sure we were happy with them and cleared up after them and left.

June 13, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Boucher Road logo

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Thomas,

We're so glad to hear our team provided such an excellent and informative service, ensuring your complete satisfaction with your new suites. Thank you for your wonderful feedback!

Kind Regards,
Kevin

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