I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
Company replied
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Great service from Jazim.
Great product knowledge. Pleasant and very helpful .

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Great experience overall glen in store was very helpful and the delivery was very smooth

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Very impressed with the 2 young men who delivered the sofa!
Very prompt and diligent workers.
Carried out the job perfectly and respectfully!

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Excellent service, friendly, helpful and efficient. Very punctual too

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Very efficient guys delivering our new mattress and removing old one .Two more delivery’s this week so keep up the good work 🤗

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Friendly and knowledgeable staff. Good prices for products. Delivery service was also great with live updates, and item delivered and assembled quickly.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
After recently moving in together with my partner, we have been furnishing our home and have found Harvey Norman to be absolutely fantastic - a one stop shop for everything we could need! We have been shopping in the Boucher Road store & have recently purchased two beds - the process could not have been easier and the staff are unbelievably kind, friendly and incredibly helpful. I would like to specifically thank Paul & Aaron who were able to help us get the perfect beds and delivery dates! They have both been amazing & we really are super thankful!
Due to having such positive experiences I fully intend to keep shopping at the store!
Thanks again,
Kind regards,
Andrew

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Had the pleasure of meeting Ewa. A lovely team member of harvey Norman at boucher. Went in for a browse and found a lovely Huawei watch. Ewa served us. 5* service. Knew all about the watch. Extremely helpful. Definitely a great team member. Also many thanks to Craig the manager 👍 June & Geraldine

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
I ordered online and within an hour had a phone call from Michael at Boucher to update me on stock. Once stock arrived in store I received another call from Michael to schedule delivery less than 2 days later! I was updated frequently on delivery time on the day - the delivery was even early! Very happy!

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
I went to the cash desk and explained what I needed but didn’t know what to look for. The lovely helpful lady went and got me an assistant, Tiarnan who was a great help to me. He was very patient, polite, professional and very knowledgeable about all products. He took time to explain how the products worked. If I had any problems I could return to the store and get help. A lovely store well stocked and great staff. Thanks

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Aaron was the guy that served me , abs legend , had some great conversations about technology , and few other things that were awesome a bit of knowledge , in my opinion Guys like Aaron should be treated with Abs Love , because guys like Aaron are the people that drive the companys like that , Best Customer service ive had in years , proffesional , Courteous , Unbelievably friendly , was super simple , best service ive had in years guy deserves a medal for that type of service , defo be back again , and i hope i run in this fella !!
Phenomenal Customer Service Aaron !
- Arte The Camera Guy ( that bought everything on spot)....or at least tried to Haha XD

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Went into Harvey Norman a few weeks ago to look for a sofa for our living room. Mark Mcallister could not have been better with us. No pressure just lots of information on the options available. He took the time to go through how the sofa had been manufactured and then arranged for sample fabrics to be sent out to our home. Once we had chosen we went back in today and completed the purchase, from start to finish our experience of Harvey Norman has been a very straight forward pleasurable interaction. Mark has been top notch. Many thanks John and Ju

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Arrived on time. Did not hang about brought the suites in built them up checked the motorisation of them all the time explaining to me what and why they doing at each step. Showed me how to adjust the mechanism if required. Made sure we were happy with them and cleared up after them and left.

Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.