I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
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Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
Company replied
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
289 reviews
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Delighted with our new sofa from Harvey…
Delighted with our new sofa from Harvey Norman. The Boucher Road store has the BEST staff.
Delivery as always was very efficient. Same guys have delivered to us before and they are so friendly and helpful and take all packaging away. 5 ⭐️service all round!
April 30, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Eilish,
We're delighted you're pleased with your new sofa. It's great to hear that our team at the store provided excellent service and that you found our delivery efficient and helpful. Thank you for your positive feedback!
Many thanks,
Katie.
The staff called adam is very helpful…
The staff called adam is very helpful and also very helpful with the product I need also polite it is a very good place in would recommend going there again ge is a very helpful staff
April 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ryan,
We're happy to hear that our team member was so helpful and polite! We appreciate your recommendation and are glad you had a positive experience.
Kind Regards,
Katie.
Excellent service from staff in Harvey…
Excellent service from staff in Harvey Norman's shop to delivery timing and very efficient installation.
April 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Mrs E Curran,
We appreciate you sharing your experience. We're happy to hear that you received excellent service, prompt delivery, and efficient installation.
Kind Regards,
Kevin
Very good tracking of the delivery and…
Very good tracking of the delivery and delivery driver and helper was very nice to bring them in. Appreciate it. The delivered good were spot on and no damage. Very pleased. Thank you
April 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ionut,
We're happy to hear that you were very pleased with the delivery tracking, our team's service, and the condition of your delivered goods. We appreciate your positive feedback!
Kind Regards,
James
On time delivery and very pleasant and…
On time delivery and very pleasant and efficient team
April 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hello,
We are happy to hear that our team was efficient and punctual. Thank you for your positive feedback; we appreciate it.
Many thanks,
Katie.
Great service
Great service, polite and friendly. Did a great job for delivery , given the lift didn’t work today. Thanks all
April 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Baharak,
We appreciate you taking the time to leave us this great review. We're happy to hear that you had a positive experience. Thank you for your feedback!
Kind Regards,
James
The sales consultant that spoke to us…
The sales consultant that spoke to us was friendly very knowledgeable and helped us every step of the way. I would like to say thank you to Jolene in the Boucher road store, she is a credit to the company
April 4, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Brian,
We appreciate you sharing your positive experience. We're happy to hear that our sales consultant was helpful and knowledgeable. Thank you for your kind words!
Kind Regards,
Kevin
Great customer service from Teresa
Teresa was excellent and extremely helpful. She explained the process very clearly and ensured we felt confident in our purchase of a new bed and mattress.
April 11, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Emma,
We're happy to hear that you felt confident in your new bed and mattress purchase. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Kevin
Great service kept posted of arrival
Great service kept posted of arrival
Time and guys were very nice - took all
Packaging away and left place as they found it 👍
April 11, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that you had a positive experience! It's great to know our team kept you informed and provided excellent service, leaving everything tidy. Thanks for the feedback.
Kind Regards,
Kevin
Excellent
Excellent, kept us informed about time, took just minutes to remove old mattress and put on new one
April 10, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Fionnuala,
We're happy to hear that our team kept you informed and efficiently installed your new mattress. Thank you for your positive feedback and time!
Kind Regards,
James
Carl is always great
Carl is always great. Knowledgeable and helpful he is always on top of everything I need to get my appliances delivered and installed.
April 10, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi EJ,
We're happy to hear that you had such a positive experience! It's great to know that the assistance you received was so helpful in getting your appliances delivered and installed. Thank you for your feedback!
Kind Regards,
James
Double bed assembly
The two guys were on time very pleasant & professional They did an excellent job very clean & tidied up after themselves I’m really pleased
April 9, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lynne,
We're so pleased to hear that you found the team pleasant and professional! It's great to know they did such an excellent job and tidied up well.
Kind Regards,
James
Super quick delivery and installation
Guys were great, really quick putting sofa together and good craic. Arrived dead on time and removed all packing. Thanks
April 8, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Eimear,
We're happy to hear that the assembly was quick and enjoyable! We appreciate you highlighting our team's punctuality and the removal of packing materials. Thanks!
Kind Regards,
James
Great customer service and friendly…
Great customer service and friendly staff Julia at the Boucher road store was especially helpful.
April 6, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi James,
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and friendly during your visit to our store!
Kind Regards,
Kevin
Quick and very efficient in installing…
Quick and very efficient in installing the washing machine. Thank you!
April 4, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Zyrus,
We're happy to hear that the washing machine installation was quick and efficient. Thank you for your positive feedback; we appreciate it!
Kind Regards,
James
Ropey display items dont help sales process
Went to look at recliner chairs in the Holywood store, they had one on offer £499 but only had the 2 seater on display, so next day I visited the Boucher Rd store where they had the chair on display. I sat in it and it wobbled a bit, then I tried shaking the back of it and it didnt seem very stable. The sales guy tried to blame it on a rug which was partially under it. He then moved it but it was still as bad. He then tried to blame it on uneven feet, but the feet cannot be adjusted. No attempt made to find out why or try rectify the issue, so I gave up and left. I really wanted the seat, but sale lost guys, you just were not interested in a sale.
March 31, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Colin,
We appreciate you bringing this to our attention. We're sorry the recliner chair you viewed was not to your expectations. We'll review this internally with the relevant teams. Thank you for your feedback.
Kind Regards,
James
First class service and very…
First class service and very punctual.The guys were friendly and helpful and I would highly recommend.
March 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Gregory,
We're happy to hear that you found our service first class and punctual. We appreciate your recommendation and are glad the team was helpful!
Kind Regards,
Kevin
The delivery men were very friendly…
The delivery men were very friendly and well mannered.
March 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Claire,
We appreciate you sharing that our delivery team was friendly and well-mannered. We are happy to hear about your positive experience.
Kind Regards,
Kevin
Reliable punctual and courteous
March 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Rita,
We're happy to hear that you found our service reliable, punctual, and courteous. We appreciate your positive feedback very much!
Kind Regards,
Kevin
Brilliant service
Both delivery guys were brilliant,highly recommended
March 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Dileep,
We're happy to hear that our delivery team provided brilliant service. Thank you for your recommendation!
Kind Regards,
James
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