Harveynorman Reviews 899

I have expereinced that sales person will tell a prospective customer that they will have to wait for eight weeks to recieve a product from the supplier whereas the item on the floor is available immediately.
I have reason to believe that this is a ploy to get rid of floor stock instead of being true.
My experiences relates to the Briwns Plains branch on 15 Jan and 18 Feb

If I could give no stars I would. Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week.

The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago.

A second team was then arranged, but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did.

What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust.

The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund.

Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all.

This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere.

If its possible to give zero stars i would.

I bought a 500lt Westinghouse Chest Freezer online and before I completed the purchase it said I could pick up at store in 2 hours. Store is Harvey Norman Toowoomba. No mention was made of not in stock or contact store to check stock. So I went ahead and purchased it. I got confirmation online.
Later I got an email saying it was held up one week.
I contacted the store they said they’d phone straight back after checking with the warehouse if in stock. They didn’t that was two days ago. Still heard nothing.
Click and collect is a joke at Harvey Norman or at least it would be if I didn’t have to travel 200klm to pick up when no one can even tell me if and when it’s available.
But they took my $843 order first then mucked me around!!!!
Not Happy

I purchased speakers that worked, but stopped working after two months.
They couldn't get it to work either. They said it was a minor fault as he didn't know if it was major or minor. The store manager refused to give me a refund and wanted it repaired. I did not pay the new price for a second hand or repaired product.
It is unacceptable to assume it's minor when the product clearly is not functioning.

Be mindful that when you buy from Harvey Norman online the don’t deliver through the local store network, they use a commercial courier. This risk of things being left in a ‘safe place, is obviously higher than a direct delivery. If the item is valuable, best avoided.

It's any wonder I shop at Amazon. Way better customer and delivery service. Harvey Norman you have to wait 10days before they will even post it........Not exactly prompt customer service. Won't be shopping through them again that's for sure, I'd rather pay a bit extra to get a better service.

Natalie from your Nowra store is an outstanding employee. She provided me with a knowledgeable and caring service when I was enquiring about refrigerators. Natalie was efficient and happy to be of service and went the extra mile to ensure my satisfaction. Natalie is certainly an asset to your company and exemplifies what a pleasurable retail experience can be.

Quick to take the order and the money, but little after sales concern. Be careful about buying lounges on first site. Paid over $4k for an "Indra Suite" by Motion Chair. Seam running down the centre of the backrest, bad design and uncomfortable. The leather does not look good quality after a short time.

Bought a 3.5k mattress from Auburn flagship store, spent over 12k with them in the last 6 months. They sent me a delivery sms stating delivery would be next day between 8 pm and 11 pm. WTF. I rang to make a complaint and they transferred me to 6 different departments, 6 different people, laughing and keeping me on hold for over 20 minutes. I will never buy off them again. Such a bad company culture, staff know nothing about customer service or support.

Disgraceful service from day 1. Washing machine was delivered in Sept 2025 with no transport bolts or plastic bungs to cover the holes. I was told by the installer that this machine didn't come with any!!! Every wash I did my clothes and sheets came out ripped or badly frayed, obviously something is wrong. Harvey Norman told me to go direct to LG and let them know the result. Machine is under warranty but LG didn't want to know about it saying nothing wrong with the machine so went back to Harvey Norman who said they couldn't do anything till LG get back to them. Been 5 weeks now and same scenario, I call HN every few days, Harvey Norman say they will follow up with LG and phone me back - which they never do, so I call again a few days later, again they say will call me back but they never do so I call again and so the cycle continues. This is disgraceful I paid full price for a washing machine i cannot use. HN attitude towards me when I call is dismissive and rude. This machine is clearly defective and Harvey Norman Balgowlah have no intention of supplying any type of customer service.

Very disappointing delivery experience.
The driver left two large boxes downstairs behind the main entrance door instead of delivering them properly . These items are big and fragile (including a mirror), so leaving them like this was careless and unacceptable.
I specifically chose to buy from Harvey Norman even though I could have purchased the same items about $100 cheaper from Kmart or Big W, because I expected a more reliable delivery service. Unfortunately, this experience did not meet that expectation.
I hope the company improves the delivery standards for future customers.

Product is third class. We bought all furniture from Harvey Norman. They don’t like to listen complaint. Spent more than 50000 dollars. They said to me that dining set have only 1 year warranty. We spent more than $4000 on that set. Please don’t buy anything from them.

I was looking for a new TV. The salesman was really off-putting. While he wasn't quite rude, I wasn't going to give him the satisfaction of a sale either. It felt like a bad date and I did not like him at all. He dismissed a particular tv as not being available which was also odd. He noted the delivery costs of $99. Later I went on online and delivery was quoted as $59, so why the discrepancy? Appliances on line were a little cheaper and no delivery costs, will take away the old tv and free basic set up. Harvey Norman needs to bring about old-fashioned customer service, if these physical stores still exist, which is great and being able to see the product, However, Harvey Norman - you have to up your game with the customer if thats your difference and offer way more than you do. btw - I bought my tv elsewhere!

I attended the Hornsby store on 6th March. I require all new furniture for my new home.
Ting spent a long time helping with choosing a bed and making sure I had the right mattress and base that suits me as well as the new house.
She then introduced me to KC in the furniture department who also spent a long time going through lounges and dining tables to suit the new home. She spent time looking at options and checking these options and availability on the system. I am so grateful to both of them and their assistance. Thank you

I ordered a small appliance from Harvey Norman Online in January, only to receive an email the following day to say it was out of stock and would be delayed 3 weeks. This wasn't advertised on their website as not available. 6 weeks later, I still have not received my item. I have had to follow this up so many times. This was a gift! I will never purchase anything from Harvey Norman again.

Terrible customer service. Purchased a couple of items just over 18 months ago. One got lost in transit and customer service wouldn’t assist. The other two have been terrible products and customer service don’t assist. Recently had Shark vacuum die once again contacted them asking if it was still under warranty as I can’t locate information in any of their emails. Continuously got response to go in store THEN they told me they were asking a fulfillment company if order been sent!!! Alexis, I ordered it 2024 it’s been sent!!!!! 🥴😂🫣 either customer service is just all AI generated useless responses now or they literally have someone just there saying “go in store”.

Visited your store at Hougang Mall at 1235hrs and requested for a aircon salesman and apparently no body seem to turn blind in our present .
Bad service with poor staff attitude and appeared to be blur .

Ordered a starlink mini online to click and collect.
Got an email to say order being prossesed.
Got a followup email on the friday to say it was waiting to be picked up.
Travelled over 70km oneway on sunday to pickup only to be informed that they did not have the stock.
140 km round trip wasted
Not happy
Went back the following tuesday after a lot of them bullshitting managed to arrange a refund
Not sure how you can be told your click and collect is available then be told no stock
Thought that most retail stores had to physically scan the item to put it through the system

I went into HARVEY NORMAN at Lake Haven NSW on Sunday 22/02/26. I was approached in a pleasant manner by a young man Josh Gardner. I explained to Josh I was interested in purchasing a TV. Josh was not pushy he took the time to explain things to me. I purchased a TV and was happy to add on to my purchase
Josh gave me his card and told me to contact him should I have any concerns. (I am 65yrs of age and still living back in the day tech is not my thing)
After paying for my items I go to your Customer Pickup area...WOW What a team you have out the back . The two amazing superstars managed to fit my TV and other purchased items into my small car, they did not give up, we had headrests off seats laid back to the floor all because I really wanted to take it home today
It was hot, they were busy but they didn't give up. I got everything home athe two guys even explained to me the best way for me to take the TV etc out and showed me how to put the headrests back on
THANKYOU HARVEY NORMAN LAKEHAVEN for having chosen these amazing people to be a part of your team. THANKYOU everyone concerned