Harvey Norman Ireland - Castlebar Reviews 

279
TrustScore 4.5 out of 5

4.3

Unit D. E & F, Castlebar Retail Park, Breaffy Road, Knockrawer, Castlebar, F23 H586 Mayo, Mayo, IE


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See what reviewers are saying

Rated 5 out of 5 stars

I recently purchased all my kitchen appliances at Harvey Norman's castlebar & dealt with Ciaran from the start...He was so knowledgeable & extremely helpful throughout the whole experience. When ch... See more

Company replied

Rated 5 out of 5 stars

The excellent staff at harvey normans today helped me to have a wonderful experience in the shop. Daria went above and beyond to help me and was very knowledgeable in her department. Harvey Norman are... See more

Company replied

Rated 5 out of 5 stars

We went to Harvey Norman in Castlebar Friday,10th July. We were looking for an Air Conditioner for our home. We met Nelson. He was a tall,pleasant young man who immediately assisted us and went out of... See more

Company replied

Rated 5 out of 5 stars

Patrick and Martin delivered and installed my new appliance, as I was out of house working they maintained contact with me on numerous occasions for ETA. Left everything clean and took away all rubbis... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Castlebar

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit D. E & F, Castlebar Retail Park, Breaffy Road, Knockrawer, Castlebar, F23 H586, Mayo, Mayo, Ireland

  • 094 9063900

4.3

Excellent

TrustScore 4.5 out of 5

279 reviews

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1-star

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4.3

All reviews

(279)

8,923 reviews in the last 12 months

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Rated 4 out of 5 stars

Friendly service Helpful staff

Friendly service Helpful staff. .

January 19, 2026
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Rhodri,

We appreciate you sharing your experience with us. We are so glad to hear about the friendly service and helpful team.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Items not being in stock after purchase

Bought a tv on the 5/1/26 online. Was told via text it would be delivered on 13/1/26 which was no problem. I had taken the day off work to be free that day for the delivery arriving. The delivery never showed up on the date listed. I rang the store for clarification and was constantly interrupted while I was trying to ask questions/ explain what I ordered etc, a member of staff informed me that it would be here that day and that the delay may be due to traffic. After it not showing up I rang again to be told that the TV I ordered wasn't actually in stock.

Would not recommend this store or website to anyone, terrible customer service and terrible communication.

January 5, 2026
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Martin,

We regret that your TV delivery didn't arrive as scheduled and that you received incorrect stock information. We are sorry for the inconvenience this caused and for the poor service you experienced when contacting us. Please email our customer support team the details as they will be able to look into this with the relevant team customer@support.harveynorman.ie. Thank you for your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Fast and friendly delivery

Ordered online and got a text with the delivery date the next day for delivery just a few days later. The driver rang the morning of my delivery to let me know what time they'd be there and both delivery guys were so friendly and helpful, had my old dryer removed and the new one in my kitchen within a few minutes and couldn't have been more pleasant. I was incredibly happy with all aspects of the ordering and delivery process and will definitely be using Harvey norman for large appliances in future as I had none of the issues I've dealt with with other retailers in the past.

January 20, 2026
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Dee,

We're happy to hear that you were incredibly satisfied with our ordering and delivery process. It's great to know our team was friendly and efficient during your dryer installation. Thank you for your positive feedback; we appreciate it.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Was looking for a new phone

Was looking for a new phone . The young man who served me was so friendly and helpful. Answered all my questions . Whst i like not pushy . A joy to deal with. Love my new phone

January 17, 2026
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Mary,

We appreciate you taking the time to share your experience. We're happy to hear that the service you received was friendly and helpful, and that you love your new phone.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Quick and easy

Quick and easy

January 14, 2026
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Tendai,

Thank you for taking the time to leave this review we are delighted to hear of your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Delivery guys we're very helpful,

Delivery guys we're very helpful,

January 8, 2026
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Balu,

We appreciate you taking the time to leave us this review. We are so glad to hear you were happy with our helpful delivery team.

Kind Regards,
Kevin

Rated 2 out of 5 stars

The young girls in store were helpful…

The young girls in store were helpful but serious understaffing at the tills & waiting for manager to come & help. Other staff in store were not bothered about coming to help out at tills with a long queue .

January 6, 2026
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Julie,

We appreciate your feedback and are sorry the understaffing impacted your experience. We'll address the queue issue and staff assistance to improve our service.

Kind Regards,
Kevin

Rated 3 out of 5 stars

Not great Harvey

Bought phones on line was told by website some phones were unavailable but when in shop they were on sale Got no email to tell me phones were available to pick up so went over to shop to pick up then the waiting there was brutal

December 31, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi John,

We appreciate you sharing your experience. We're sorry the online information didn't match what was available in the shop and that you experienced a delay in communication and a long wait. We'll review these issues.

Many thanks,
Katie.

Rated 1 out of 5 stars

Ignorant member of staff

Have just been to Harvey Norman Castlebar to make a small purchase ( George Foreman Grill Sponge).
Enquired off a large man with glasses who was most unhelpful and ignorant.
I then approached an Indian man who in all honesty just couldn’t do enough to help me. He went to the store and got the product.
I have rentals and buy a lot off Harvey Norman. Wasn’t looking for anything special,only a civil answer.
Don’t think I was ever so angry, this large man with glasses tried to make me feel like a piece of dirt stuck to the bottom of his shoe…..

January 2, 2026
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi John,

We regret that your in-store experience was not satisfactory. We will contact the relevant teams to investigate this. Thank you for bringing this to our attention.

Kind Regards,
James

Rated 5 out of 5 stars

Two lads did a great job installing an…

Two lads did a great job installing an integrated dishwasher.

December 29, 2025
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Michael,

We're happy to hear that the installation of your integrated dishwasher went smoothly. Thank you for sharing your positive experience with us!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great customer service

Great customer service

December 24, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Gary,

Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Padraic,

We're happy to hear that you had a great experience from start to finish. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, collected product I booked online. Click and collect is a great service 😊

December 23, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Mary,

We appreciate you taking the time to leave us this review. We are so glad to hear about the helpful staff and that you enjoyed our click and collect service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I m just after having the best…

I m just after having the best experience of after care in Castlebar branch staff member Yousef thank you.

December 26, 2025
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Sibeal,

We're happy to hear that you had such a positive after-care experience at our Castlebar branch. We appreciate you taking the time to share your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Amazing experience

Amazing experience, got a call from manager explaining the availability. Got an order just before Christmas when order was placed on the 22nd. Great experience, fast delivery. Highly recommended.

December 16, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Viktorija,

We're happy to hear that you had an amazing experience! We appreciate your positive feedback regarding the manager's call and the fast delivery just before Christmas. Thank you for your recommendation!

Many thanks,
Katie.

Rated 5 out of 5 stars

Super easy to do and great value

Super easy to do and great value. Great staff too!

December 20, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Jonathan,

We appreciate you sharing your positive experience with us! We are so glad that it was easy for you and that you found great value.

Kind Regards,
Kevin

Rated 5 out of 5 stars

It was just so easy

It was just so easy. And so fast.

December 15, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Andrea,

We're happy to hear that you found the process easy and fast. Thank you for your positive feedback; we appreciate it.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Online order pickup

Decent service

December 16, 2025
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Sean,

We appreciate you taking the time to leave this review. We're delighted to hear you were happy with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Super service - fridge out of stock , ordered from another store and got to me before Christmas. Thank you to the team in castlebar

December 13, 2025
Unprompted review
Harvey Norman Ireland - Castlebar logo

Reply from Harvey Norman Ireland - Castlebar

Hi Elaine,

We're happy to hear that we could get your fridge to you before Christmas by ordering from another store. Thank you for your positive feedback and kind words.

Kind Regards,
Kevin

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