“Really happy with my experience at Harvey Norman. Aamir was very helpful, friendly and professional throughout. He took the time to explain everything clearly and made the whole process easy and stre... See more
Company replied
Location
Switch locationUnit D. E & F, Castlebar Retail Park, Breaffy Road, Knockrawer, Castlebar, F23 H586 Mayo, Mayo, IE
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See what reviewers are saying
Visited Harvey Norman Castlebar on 9th Sep and was served by Aamir. Really great customer service - very friendly, patient and knowledgeable. He took time to explain all the options, no rush at all... See more
Company replied
Very informative, polite salesman Praful. He allowed me to make an educated choice on which device suited my requirements.
Company replied
Absolutley disgusted to find we purchased a laptop for over €1000 and it doesn't come with a Charger!!! An essential part of the equipment, no you have to spend another €79 to get a charger!!! Rip of... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Castlebar
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit D. E & F, Castlebar Retail Park, Breaffy Road, Knockrawer, Castlebar, F23 H586, Mayo, Mayo, Ireland
- 094 9063900
4.3
Excellent
285 reviews
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A very positive experience from the initial purchase to the delivery & installation.
The delivery was as arranged and a text confirmation in advance as well as a phone call on the morning to give a indication of time they’d arrive. The whole process was efficient and the two guys were very courteous and did the job well.
October 28, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Orla,
We appreciate you taking the time to leave this review. We are happy to hear that the delivery was arranged to your satisfaction and that the team was courteous and efficient.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Castlebar
Hi Wardma,
We appreciate you taking the time to share your positive experience. We're so glad our sales team could assist you effectively; we thank you!
Many thanks,
Katie.
Let down badly
I ordered 4 appliances for my new kitchen.Two of them were out of stock although there was no indication of this when ordering. After 6 weeks complaints to customer service my husband had to take time off work and do a 100mile trip to collect the three items that were in stock so that our kitchen fitters could install them. I then found out that the missing item was in stock in other nearby stores.
October 25, 2025
Reply from Harvey Norman Ireland - Castlebar
Hi Marian,
We regret to hear about the issues you faced with your appliance order. We apologize for the stock discrepancies and the inconvenience caused by the delay and the collection trip. We'll review our processes to prevent this from happening again. Thank you for your feedback.
Kind Regards,
Kevin
We bought a new fridge / freezer from…
We bought a new fridge / freezer from the Castlebar store. The salesperson we were dealing with was Finn. He was very knowledgeable and helped us choose the perfect fridge. we had it delivered and the delivery crew were excellent. It's not easy getting a big fridge in to a house. They were quick and efficient. Would highly recommend Harvey Norman Castlebar !!
October 28, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Eddie,
We're happy to hear that you had a great experience at our store. It's wonderful to know that our salesperson was helpful in choosing your new refrigerator, and the delivery went smoothly. We appreciate your recommendation!
Kind Regards,
Kevin
Customer Service
Very happy with the excellent customer service provided by Ella this morning, well done.
Gerard Minogue.
October 20, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Gerard,
We're happy to hear that you were very satisfied with the service you received. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
James
Excellent service.
Patrick and his very tall assistant were delightful! 5 big appliances from Castlebar shop manoeuvred across my building site and into the kitchen with no fuss, mess or damage. Well done lads.
October 14, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Clair,
We're happy to hear that the delivery went smoothly! It's great to know the team managed the appliance installation on your building site without any issues. Thank you for your positive feedback.
Many thanks,
Katie.
Two missed delivery dates
Two missed delivery dates. Lack of fitter (sick) so rescheduled for a week later, then the van broke down so rescheduled for a further few days. Once delivered installation team were good but the Electrical connection for the dishwasher was missing! Still waiting on it. Communication from HN was poor initially and only when we escalated the communication improved.
October 11, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Peter,
Thank you so much for taking the time to leave this review. We are very sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and our teams can have this looked into?
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Castlebar
Hi Marisa,
Thank you so much for taking the time to leave this review. We appreciate your feedback and will be sure to bring this to the attention of the relevant team for review.
Many thanks,
Katie.
Online pick and collect did not seem to…
Online pick and collect did not seem to work.Waited for 30mins and nothing,had to go into store and get receipt before order was processed
October 5, 2025
Reply from Harvey Norman Ireland - Castlebar
Hi Tony,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, your feedback is greatly appreciated and will be brought to the attention of the relevant team for review. If we can assist with anything further, please don't hesitate to contact us.
Many thanks,
Katie.
23 days after placing my order I have…
23 days after placing my order I have had nothing delivered
October 6, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Consumer,
We regret to hear about the delayed order.We can see this was scheduled for delivery today. We will investigate the matter to improve our delivery service. If we can assist you further please contact our customer support team at this email customer@support.harveynorman.ie
Kind Regards,
Kevin
Great Service and Quality Products at Harvey Norman
I recently bought a room heater and a grill from Harvey Norman, and I’m really happy with the experience. The staff were helpful, the process was smooth, and both items were ready for quick pickup.
Good quality products and great service overall — would definitely shop here again!
October 2, 2025
Reply from Harvey Norman Ireland - Castlebar
Hi Arul,
We appreciate you sharing your experience. We're happy to hear that you found our staff helpful and the pickup process smooth, and that you are pleased with your new heater and grill. We look forward to seeing you again!
Kind Regards,
Kevin
Prakesh was so helpful
Prakesh was so helpful, I had to purchase a laptop for my son who was heading to college. He went through all the options with me and my son. Top class , very professional and friendly.
September 27, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Stephanie,
We're happy to hear that the assistance provided was helpful in choosing a laptop for your son's college needs. We appreciate your kind words regarding the professional and friendly service you received. Thank you for your positive feedback!
Kind Regards,
Kevin
Delivery made on time and quickly
Delivery made on time and quickly.
I have a bad knee and can’t kneel. The delivery driver kindly adjusted the one foot on the front of the fridge for me to stabilise the fridge.
October 1, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Mary,
We're happy to hear that your delivery was on time and quick! We appreciate the positive feedback regarding the delivery driver's kind assistance with your fridge.
Many thanks,
Katie.
James, a friendly and knowledgeable salesman.
Buying a tv I was helped by James who was very friendly and knowledgeable. A pleasure to do business with him.
October 1, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Conall,
We're happy to hear that you had a positive experience and found our team member helpful and knowledgeable during your TV purchase. Thank you for your feedback!
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Castlebar
Hi Analee,
We appreciate you sharing your experience and are so happy to hear our staff met your needs.
Many thanks,
Katie.
Delivery Challenges
Upon ordering I had to reach out to find out about my delivery date; only to have to request another day. When the units arrived the driver asked me if anyone from their office had called me. I said no, he asked me again, I said no again. He realized that morning that I had ordered install and take away, but he was alone and couldn’t do that. So he let his dispatch in Dublin know, who said they would call the store (Castlebar) and that they would call me. hence did anyone call me, and no they didn’t. So then calling the Castlebar store to find out what had happened, how to fix it, the young man in your store, kept speaking over me, and it took longer to get to the end solution than needed. And then two days later, two gentlemen showed up and installed the two units, and took away the old unit. in the end, I’m happy for the purchase, I’m happy that everything worked out. To get there took a more than necessary.
September 23, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Good morning,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, we will be sure your comments are brought to the attention of the relevant team for review. If we can assist with anything further, please let us know.
Many thanks,
Katie.
Excellent customer service
I went to collect my TV from the Castlebar shop but it wouldn't fit in my jeep. My mistake at not measuring properly! They offered to deliver it to me the next day free of charge. Excellent customer service!
September 19, 2025
Reply from Harvey Norman Ireland - Castlebar
Hi Arlene,
We're glad to hear that we could assist you with delivering your TV. We appreciate you taking the time to share your experience with us. It's great to know our team could help!
Many thanks,
Katie.
Very poor customer experience
4 weeks from order/payment to delivery… very disappointing customer experience
September 9, 2025
Reply from Harvey Norman Ireland - Castlebar
Hi Georgina,
We appreciate your feedback and apologize that the delivery took so long. We'll review our processes to improve our customer experience.
Kind Regards,
Kevin
Delivery
Friendly service!
The item was delivered on time, prior to that I received a phone call giving me an estimate when the courier would arrive.
September 9, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi Henk,
We're glad you enjoyed your experience. It's great to hear that our team provided friendly service and that the delivery was on time with helpful updates. Thanks for your feedback!
Kind Regards,
James
I bought a smart watch in Castlebar…
I bought a smart watch in Castlebar from Mick in computers. The Huawei watch fit 4. Based on my requirements and questions it's the one Mick suggested would best suit my needs. I love it, it's packed full of spec, great battery life, rugged and waterproof and has a nice sleek design.
August 9, 2025
Unprompted review
Reply from Harvey Norman Ireland - Castlebar
Hi ALEX,
We're happy to hear that you are enjoying the smartwatch! It's great to know the suggestion met your needs with its features, battery, design, and durability. Thank you for your positive feedback.
Kind Regards,
Kevin
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