Harvey Norman Ireland - Fonthill Reviews 

To Whom It May Concern,I am writing to lodge a formal complaint regarding a tablet  purchase at your Fonthill store on March 3rd, 2025, and the subsequent poor customer service I experienced today. On May 13th 2026, I purchased a Samsung S10 Ultra tablet as a gift for my daughter, who has autism. This was an extremely expensive tablet. The sales representative, Jayant, advised me to purchase additional insurance coverage for €200. I explicitly asked him multiple times to clarify the terms, as this tablet is a vital tool for my daughter's daily needs. Jayant stated that after the standard 12-month manufacturer warranty, this €200 policy would provide full coverage for any accidental damage or theft over a 2-year period. Relying on his assurances, I paid the €200.Unfortunately, my daughter recently dropped the tablet, resulting in a broken screen. When I returned to the Fonthill store today to arrange the repair under the insurance policy, I spoke with the store manager, Paul McDonald.

Mr. McDonald’s handling of the situation was entirely unprofessional. He spoke over me, refused to listen to the facts of my situation, and completely dismissed my concerns. Instead of addressing the misleading information provided by his sales staff at the point of purchase, he offered no assistance or resolution. I was left feeling deeply let down by your staff's conduct.I was sold a policy under false pretenses, and my daughter is now without her primary means of expression, communication and routine, which is causing her immense distress.I expect Harvey Norman to review this case, honor the terms guaranteed to me at the point of sale, and arrange a swift repair or replacement of the tablet. I also expect the customer service approach of the Fonthill management team to be addressed.I look forward to your prompt response and a swift resolution to this matter.

Yours sincerely

Mrs.Downey

Unfortunately the first tv I received had a smashed screen. Guys in Fonthill did a excellent job. They've replaced the TV...no question asked.
Great customer service!

Great company to work with. Helpful staff. Great selection. Great pricing. Services are so good, if it’s a store manager ringing with order updates to the delivery drivers themselves. Great customer experience.

Great service,very prompt with collection of my order

Gareth was our sales person. He understood our needs and gave us the perfect kitchen dining table that we needed. He also advised us on the delivery and fitting of the dining table. He also made us aware of the upcoming offers which saved us some bobs. He was very patient with us. Also, the delivery was spot on. As the table was heavy, delivery person actually helped us deliver it indoors rather than leaving it outside. Genuinely loved the service throughout. Delivery was timely. It was rather as per our preference and availability.

Exceptional service from point of sale to delivery!

Lads called to say when they would arrive. They were friendly and efficient. Did a v good job.

Bruno and Preeti.Great service

I love the displays and the range of products on offer. I needed new kitchen appliances and the salesperson Jesmin in Fonthill was so friendly and helpful. He took the time to show the different items I requested and was very knowledgeable regarding the products. I always find Harvey Norman a nice shopping experience.

Always great experience dealing with Harvey Norman floor staff and delivery guys. Very helpful and knowledgeable on products.

The whole experience was a really nice one, from the staff in the shop, right onto the two lad’s doing delivery of the furniture two absolutely gentleman very careful and considerate. 5 stars

Excellent Service and Helpful Guidance
I recently visited Harvey Norman and had a great experience. Jeswin assisted us with our purchase and was extremely helpful in guiding us to choose the right item. He was polite, knowledgeable, and made the whole process easy and pleasant. I really appreciate his excellent customer service.
KindvRegards
Jomy & Tintu

Very happy for the service. Especially with the manager of the tv department John.

I had a great experience with this delivery service. The order arrived right on time, and everything was handled with care. The driver was friendly and professional, which made the whole experience even better. It’s clear they take pride in what they do. I’ll definitely be using this service again and would happily recommend it to others.

We came into Harvey Norman to buy a new frying pan. Although it turns out they did not sell frying pans while we were having a quick glance at pillows( no intention of buying) a lovely man called Oskar tempted us to try out the new “bamboo” pillows. He even brought us down to a comfy mattress to lie down and try it properly!! He was so kind funny and convincing of these pillows we ended up buying 4!!! And at a great value. Thanks so much to oskar for the great recommendation and even better experience 😊😊😊

I had a great experience in the store , thanks to two members of the staff James from Fonthill and Laura from Naas who were exceptionally helpful and professional. From the moment I walked in, they were attentive, approachable, and genuinely willing to assist.
They took the time to understand exactly what I was looking for, offered clear and knowledgeable advice, and made the whole process smooth and enjoyable. Their positive attitude and professionalism really stood out and made a lasting impression.
It’s rare to come across such dedicated and customer-focused service, and I truly appreciate their effort. They are a great asset to the store, and I would gladly return because of the excellent service they provided.

Thanks again
Catalina

Excellent service, well done Sakshi

Professional service. On time, perfectly amazing

We had such a great experience at Harvey Norman Liffey Valley. We went in looking for a range of items for our new home and were lucky enough to be helped by Cathy. She was absolutely fantastic so helpful, patient, and knowledgeable. Nothing was too much trouble for her.

We ended up purchasing a few items on the day, and Cathy was more than happy to put together quotes for other products we’re planning to buy in the coming weeks. It made the whole process feel easy and stress-free.

Really appreciate the excellent customer service thanks again, Cathy!