Harvey Norman Ireland - Fonthill Reviews 

625
TrustScore 4.5 out of 5

4.4

Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89 Dublin, Dublin 22, IE


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Rated 5 out of 5 stars

We have been your customers for some time, and today we were assisted by Jeswim. He was very attentive and helpful, explained everything we were interested in, and answered all our questions clearly.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, s... See more

Company replied

Rated 1 out of 5 stars

Id never use ur company again . Your after sales is a joke . Had a problem and when made a call to let yous know i was accused of causing the damage myself and still waiting on it to be resolved . I w... See more

Company replied

Rated 5 out of 5 stars

Fantastic friendly service. Couldn't do enough to help. Ordered American fridge ealry and kept my product in storage until I was ready to recieve.. Delivery crew.. Blake Haulage were so good and caref... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Fonthill

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89, Dublin, Dublin 22, Ireland

  • 01 5729800

4.4

Excellent

TrustScore 4.5 out of 5

625 reviews

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4.4

All reviews

(625)

8,831 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

April 11, 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Gustavo,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Kind Regards,
James

Rated 5 out of 5 stars

Excellent delivery service as promised

Excellent delivery service as promised, rang before arrival.

April 14, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Dr. Malik,

We're happy our delivery service met your expectations and that you received a call beforehand. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great experience

I received a phone call on the day of delivery to give me a time slot which was great. Meant I didn’t have to wait around all day. The guy couldn’t have been nicer.
When the delivery arrived they had it in in no time and were friendly and courteous. Couldn’t have been any better.

April 14, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Geraldine,

We're happy to hear that you had a great delivery experience! Providing a convenient time slot and friendly service is important to us. Thank you for your positive feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Nothing Phone (4a) purchased from Harvey Norman

I recently purchased the Nothing Phone (4a) from Harvey Norman and overall, I am very satisfied with both the product and the buying experience.

The purchase experience at Harvey Norman was straightforward. Staff were helpful, and the process was efficient with clear guidance provided during the purchase.

April 10, 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Subashine,

We're happy to hear that you are satisfied with the Nothing Phone and your purchase experience. We appreciate you noting that our staff were helpful and the process was efficient. Thank you for your feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Happy customer

Very prompt gave me time frame as to when they would arrive,
And they arrived on time very respectful of my property and made sure I was happy.

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Margaret,

We appreciate you sharing your feedback! We're happy to hear that our team was prompt, respectful of your property, and ensured you were satisfied with their service.

Many thanks,
Katie.

Rated 5 out of 5 stars

Pure professionalism

The assistant in Harvey Norman, Fonthill, named Malik was extremely polite, helpful + patient. The mattress was delivered promptly + politely. The whole purchasing process was made easy + we are absolutely delighted with the quality of the mattress. Full marks all round. Thank you.

April 8, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We appreciate you sharing your experience. We're happy to hear that the assistant was polite, helpful, and patient, and that the mattress was delivered promptly. We're glad the purchasing process was easy and that you're delighted with the mattress quality.

Many thanks,
Katie.

Rated 5 out of 5 stars

Had great experience in store today

Had a great experience in store today! Aleksandra took such good care of me . Very friendly and helpful. Thanks again

April 13, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Debbie,

We appreciate you sharing your feedback. We're so happy to hear that you had a great in-store experience and that our staff was friendly and helpful!

Kind Regards,
James

Rated 5 out of 5 stars

Outstanding service all round!

I had an excellent experience from start to finish. Delivery was right on time, and I really appreciated being able to track the truck’s arrival through the link provided.
A special mention to Tommy and Daniel, who installed the dishwasher. They were super friendly, kind, and extremely professional. Their attention to detail was exemplary — they made sure the fit was perfectly aligned with the neighbouring kitchen press.
Outstanding service all round. Highly recommended.

April 10, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We're happy you had an excellent experience. It's great to hear the delivery tracking was helpful and that the installation was professional and friendly, with great attention to detail. Thank you for your recommendation!

Kind Regards,
James

Rated 5 out of 5 stars

Bruno

Bruno, was very helpful and he helped me to make the best decision which tv to buy, he’s got a lot of knowledge!

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Malgorzata,

We're happy to hear that you had such a positive experience! We appreciate your highlighting the team member's knowledge and assistance in helping you choose the perfect TV.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Lily Kavanagh

Lily helped me and my sisters buy a SHARK hair tool and she was extremely attentive and listened to all of our needs, she went as far to bring the shark to the till for us

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Grace,

We're happy to hear that you and your sisters had such a positive experience. It's great to know that our team member was so helpful in meeting your needs and going the extra mile for you. Thanks for your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Lily done the upmost to help me in my…

Lily done the upmost to help me in my purchase

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Ruby,

We're happy to hear that you received exceptional support during your purchase. Thank you for sharing your positive experience with us!

Kind Regards,
Kevin

Rated 5 out of 5 stars

What a fantastic job there

It was amazing,the order was handled professionally and by experienced staff. Their communication was excellent and their expertise was beyond expectation as in no time they had assembled the suite.

April 9, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We appreciate you sharing your feedback. We're happy to hear that your order was handled professionally by experienced staff. It's great to know you found our communication excellent and assembly expertise beyond expectation.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The staff in Harvey Norman Fonthill…

The staff in Harvey Norman Fonthill were incredibly friendly and helpful when we went to find our kitchen appliances for our first home. We will definitely be back!

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Nikita,

We appreciate you sharing your positive experience. We're happy to hear that our staff were friendly and helpful as you chose your kitchen appliances for your first home. We look forward to seeing you again!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Lovely experience with Lily

Lovely experience with Lily
Knowledgable on the product and wonderful to deal with

April 11, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We appreciate you taking the time to leave us this review. We're so happy to hear that you had a lovely experience and found our advisor wonderful and knowledgeable!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good experience

Good experience

April 1, 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Jobin,

Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Multiple disappointing experiences

I’ve had multiple awful experiences with Harvey Norman in FontHill. First, we ordered a bed, and although there was a delivery mix-up, they resolved it quickly. However, we also ordered a side table, and it broke during assembly. We have built countless pieces of furniture from places like IKEA and JYSK, and never once had something break. When we raised the issue, they were very reluctant to issue a refund or replacement, even though it was clearly an issue with the instructions in the manual. The second bed was severely delayed and arrived missing crucial parts. After assembly, one of the floorboard pieces was broken. They eventually rectified it after a couple of days, but not once was it a smooth process. And the worst part was when we bought an iPad Air—we were shown the new M4 model on display. We asked for that model with a higher storage, and we were standing right in front of the display unit. If they only had the older M3 model in stock, it was their responsibility to inform us. Instead, the staff never apologized and just brushed us off. This was the worst service we’ve ever encountered. If you have a product on display but don’t have it in stock, you must inform customers before purchase. This is basic sales etiquette.

March 31, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Saboteur,

We regret to hear about the issues you faced with your purchases in our Fonthill store. If you can contact our customer service team at "customer@support.harveynorman.ie" to provide the details of your experience, the team will be able to look into this for you. We appreciate you bringing these concerns to our attention.

Kind Regards,
James

Rated 5 out of 5 stars

I bought a floor model fridge freezer…

I bought a floor model fridge freezer and it was taken from the showroom and extremely well wrapped for the journey to my home. The Two delivery men were extremely professional and helpful. I thought I had an issue with the fridge freezer and rang Harvey norman Fonthill and Brendan who answered the call was brilliant, problem resolved .
Unlike Powercity who will never pick up your call.
100% satisfied, thanks HN for a fantastic service.

April 8, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We're happy to hear that the delivery of your floor model fridge freezer went smoothly and that it was well-prepared for transport. We appreciate your positive feedback regarding the assistance you received and that your issue was resolved. Thank you for your feedback.

Kind Regards,
James

Rated 1 out of 5 stars

Frustrating Experience

I placed my order in the last week of January (around 30th January) and was promised delivery by the first or second week of March at the latest. Based on this assurance, I moved to my new place on 7th March but unfortunately I had to sleep on the floor for next 1 month. What followed was nothing but constant delays, false assurances, and complete lack of accountability.
Despite repeated calls and even visiting the store in person, no one could provide a clear or honest delivery timeline. Every interaction felt like I was being misled just to keep me waiting.
After several follow-ups, I was finally told the order would be delivered on 3rd /4th April. I specifically questioned this, as it was around Good Friday, and asked for confirmation. I was confidently assured that it would not be an issue and that delivery would definitely happen before Easter.
That turned out to be completely false.
The order was only delivered on 7th April which is over a month later than promised. This level of delay, combined with the repeated misinformation, is completely unacceptable.
The entire experience was frustrating, unprofessional, and a complete waste of time. The product itself is okay but nothing exceptional and certainly not worth the hassle or the wait.
I will never shop from HarveyNorman again and will never advise others to shop from here.

April 7, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We regret to hear about the continued delays and misinformation you experienced with your order. If you can contact our customer service team at "customer@support.harveynorman.ie", the customer service team will be able to look into this for you. Your feedback is valuable as we aim to improve our service. We appreciate you bringing this to our attention.

Kind Regards,
James

Rated 5 out of 5 stars

quick delivery and good quality

very quick, respectful, and efficient service. i am very happy with the quality of the product and delivery service.

April 4, 2026
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Paulito,

We appreciate you sharing your feedback. We're so happy to hear that you were pleased with our prompt, respectful, and efficient service, along with the product quality!

Kind Regards,
James

Rated 5 out of 5 stars

Quick and efficient item brought to my…

Quick and efficient item brought to my car staff where excellent and helpful

April 1, 2026
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Karen,

We appreciate your feedback and are so happy to hear the staff were excellent and helpful, bringing your item to your car quickly and efficiently!

Kind Regards,
James

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