Harvey Norman Ireland - Waterford Reviews 

913
•
TrustScore 4.5 out of 5

4.6

Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE

•

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Rated 5 out of 5 stars

My parents purchased a new washing machine yesterday your employee Mark in the Waterford store made the sale. His product knowledge and customer service was second to none. He closed the sale in a tim... See more

Company replied

Rated 5 out of 5 stars

Excellent value for a Samsung fridge freezer in Waterford. Delivered in 48 hours by very friendly delivery guys. Dale in the Waterford store was superb. Polite. Courteous. Mannerly & pleasan... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Harvey Norman. I am very happy with the products I purchased and the quality of service I received. The staff were friendly, helpful and professional. Everything went sm... See more

Company replied

Rated 1 out of 5 stars

My son bought a phone for 290 euros it way too slow for college work. We brought it back to store in waterford after 4 days in perfect condition, with receipt. Store manager said he can't take back... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Cell Phone Store
  5. Computer and Accessories Store
  6. Home Goods Store
  7. Washer and Dryer Store

About Harvey Norman Ireland - Waterford

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland

  • 051 319900

4.6

Excellent

TrustScore 4.5 out of 5

913 reviews

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1-star

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4.6

All reviews

(913)

7,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kimberly is a brilliant staff member

Kimberly served me today at the Waterford store. What a great service! Well done Kimberly, you were very helpful knowledgeable friendly and professional to deal with.

November 7, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Mairead,

We are delighted to hear about your positive experience with our team member today. It is wonderful to know that you received such helpful, knowledgeable, and professional service during your visit. We appreciate you taking the time to share your kind feedback.

Kind Regards,
Adam

Rated 5 out of 5 stars

Happy Customer

My parents purchased a new washing machine yesterday your employee Mark in the Waterford store made the sale. His product knowledge and customer service was second to none. He closed the sale in a timely and effective manner.It was hugely evident he has fantastic people skills and is a real asset to your store. We will be back.

November 6, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Majella,

We are delighted to hear about the excellent service provided during the purchase of the new washing machine. It is wonderful to know that the assistance was both knowledgeable and efficient, making the experience so positive. We appreciate you sharing this feedback and look forward to welcoming you back in the future.

Kind Regards,
Adam

Rated 5 out of 5 stars

Excellent service and great shopping experience!

I had a great experience with Harvey Norman. I am very happy with the products I purchased and the quality of service I received. The staff were friendly, helpful and professional. Everything went smoothly, and I really appreciate the excellent customer service.
I would definitely recommend Harvey Norman to anyone looking for quality products and great service. I will happily shop here again!

October 30, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Tair,

We are so pleased to hear about your excellent experience. It is wonderful to know that you are happy with your purchases and that our team provided friendly, helpful, and professional service. We truly appreciate your kind words, your recommendation, and your decision to shop with us again.

Kind Regards,
Adam

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Well packaged.

October 30, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Nadine,

We are glad you enjoyed our prompt shipment and secure packaging. Thank you for your feedback.

Kind Regards,
Adam

Rated 5 out of 5 stars

love Harvey Norman

Always great to do shopping with harvey norman.

October 27, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi There,

We are glad you enjoyed your shopping experience with our team. Thank you.

Kind Regards,
Adam

Rated 1 out of 5 stars

My son bought a phone for 290 euros it…

My son bought a phone for 290 euros it way too slow for college work.
We brought it back to store in waterford after 4 days in perfect condition, with receipt. Store manager said he can't take back ,very unhelpful. I will never buy from this store again. Stay clear!!!!!!

November 6, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Paul,

Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with the phone's performance for college tasks and the subsequent refusal of the return at our Waterford location. We understand your frustration regarding how this situation was handled. We are currently reviewing our return policies and staff training at this store to ensure our customers receive helpful and consistent service. Your experience is important to us, and we will use your comments to improve our customer care.

Kind Regards,
Adam

Rated 5 out of 5 stars

Dale in Waterford was excellent

Excellent value for a Samsung fridge freezer in Waterford.
Delivered in 48 hours by very friendly delivery guys.

Dale in the Waterford store was superb. Polite. Courteous. Mannerly & pleasant.

Thank you all

November 4, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Cier,

We are so pleased to hear about your positive experience with our store and delivery service. It is wonderful to know that our team members provided such polite, courteous, and helpful assistance, and that your new appliance was delivered so promptly. Thank you for taking the time to share this kind feedback with us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

My experience was great because of the…staff member I had helping me.

My experience was great because of the interaction I had with staff member mimi,she was very knowledgeable,helpful,pleasant and answered all my queries.

November 3, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi there,

We are so pleased to hear that you had such a wonderful experience with us. It is great to know that our team member provided knowledgeable and helpful assistance, ensuring all of your questions were answered in a pleasant manner. Thank you for taking the time to share your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

No hassle

No hassle , easy to deal with and well handled at the depot

October 27, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Billy,


We are so pleased to hear that your experience was straightforward, easy to manage, and well coordinated by our team at the depot. Thank you for taking the time to share your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Brilliant store

Brilliant store, very pleasant and experienced staff and value for money.

October 22, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Patrick,

We are so pleased to hear that you had such a wonderful experience at our store. It is fantastic to know that our knowledgeable team looked after you so well and that you found our prices to be great value. Thank you for your lovely feedback!

Kind Regards,
Adam

Rated 5 out of 5 stars

Great customer service & good value

Great customer service & good value. Thanks

October 25, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Deirdre,

We appreciate your positive feedback! We are delighted to hear that you experienced excellent support and found our offerings to be worth the price.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The guys were so helpful and polite and…

The guys were so helpful and polite and arrived promptly

October 31, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Marian,

We appreciate your positive feedback. We are so glad to hear that our team members were polite, helpful, and arrived right on time!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Was buying an air fryer today in…

Was buying an air fryer today in waterford store and met assistant Ethan. He was so pleasant and helpful.and very knowledgeable. A pleasure to do business with him. Lovely chap!

October 30, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Mary,

We are so pleased to hear about your positive experience while shopping for your new appliance. It is wonderful that our team member was extremely helpful, pleasant, and provided great expertise to assist you with your purchase. We truly appreciate you taking the time to share such kind feedback about your visit.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very quick service and products are…

Very quick service and products are good to buy

October 22, 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Premkishore,

We appreciate your positive feedback! We are so glad that you experienced fast service and were happy with the quality of the items you purchased.

Kind Regards,
Adam

Rated 5 out of 5 stars
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Kevin,

We are glad you enjoyed your experience finding the items you needed on our shelves. Thank you for your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Really quick and neat

Really quick and neat

October 28, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Anna ,

Thank you so much for sharing your positive experience with us. We are absolutely thrilled to hear that you found our service to be both prompt and tidy. Your wonderful feedback is greatly appreciated, and we look forward to assisting you again in the future.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very efficient and friendly install…

Very efficient and friendly install team.

October 28, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Margaret,

We appreciate you sharing your experience. We are so happy to learn that you found our installation team quick and welcoming!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Paul & Jamie were excellent and made…

Paul & Jamie were excellent and made the delivery so easy and pleasant. They were very helpful & communicative.

October 23, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Sarah,

We are so pleased to hear that your delivery went so smoothly and that our team was helpful, communicative, and pleasant during their visit. Thank you for taking the time to share your wonderful feedback with us!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Mimi was helping me pick a laptop and…

Mimi was helping me pick a laptop and she was absolutely brillant helped me understand the difference between the 2 computers I was looking at but explained it perfectly so I’d get the right computer for what I needed she was such a lovely girl to deal with very nice and just had a glowing personality

October 14, 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Lea,

We are so delighted to hear about your fantastic experience and that our team member provided such wonderful assistance. It is brilliant to know that her clear explanations helped you understand the differences between the computers so you could choose the ideal one for your needs. We truly appreciate your kind feedback regarding her lovely approach and glowing personality.

Kind Regards,
Kevin

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