Just had Paul and Jamie on site to remove the old appliance and install the new one. They are so professional, obliging, neat and very clean workers. I couldn't thank them enough for being so... See more
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
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See what reviewers are saying
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
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I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery True to his word my product arrived on time Both Damio and Anto unloaded my item they asse... See more
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We ordered a android TV when it arrived the screen was broken i rang straight away they had no problem exchanging it for another one and apologise that it would take a week to arrive but they had to... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
873 reviews
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Such great customer service
Such great customer service, truly a pleasure dealing with you.
Majella Peelo
September 22, 2025
Reply from Harvey Norman Ireland - Waterford
Hi Jimmy,
We're so happy to hear you had a pleasant experience with our customer service. We truly appreciate your kind words!
Kind Regards,
Victoria
I was told they would be delivering…
I was told they would be delivering from 11 am to 4.20 pm
They rang at 8 05 am and arrived at ,8.20am
They were very abrupt and told me the fridge would not go in my door.
I told them I would take off the outer packaging and get it in myself
After a few words exchanged I had to sign a form relieving them of all responsibility if it go scratched which it did not
They then informed me that they didn't have to bring it into the house at all
Worst delivery men that I have come across in 57 years of my marriage
As you can expect I have told all my Neighbors and Friends about my experience
June 24, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Catherine,
We are very sorry to hear about the issues you experienced with your recent delivery. We understand your frustration regarding the early arrival and the difficulties with getting your new appliance into your home. We appreciate you bringing this to our attention. Please email the details to our customer support team, as they will be able to look into this further. customer@support.harveynorman.ie
Kind Regards,
Kevin
Rebecca from the Waterford store was…
Rebecca from the Waterford store was very helpful right from the initial shopping days until all the items were installed. Thank you.
July 3, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Prinoy,
We're so glad to hear our team provided excellent assistance throughout your shopping and installation process. We appreciate your kind words!
Kind Regards,
Kevin
Arrived within three days
Arrived within three days. Unboxing and assembly straightforward. I'm happy.
June 23, 2026
Reply from Harvey Norman Ireland - Waterford
Hi John,
We are so happy to hear that your item arrived quickly and that the unboxing and assembly process was straightforward for you. We appreciate your positive feedback!
Kind Regards,
Victoria
Everything Was Perfect
Everything Was Perfect, Keep up the Great Service and Work 100 Percent👍
July 3, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Philomena,
We are so happy to hear that everything was perfect for you. We truly appreciate your kind words and your encouragement to keep up the great service and work!
Kind Regards,
Kevin
Click and collect that actually works!
Click and collect that actually works!
Kudos for the team that got my order ready less than 30 min, super satisfied !
July 1, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Sérgio,
We're so happy to hear that our click and collect service worked well for you and that your order was ready so quickly! We appreciate your positive feedback.
Kind Regards,
Conor
Very polite
Very polite and delivery men nice as the dryer had to be carried up a flight of stairs to my kitchen and never complained and did it with no bother at all.
July 3, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Alexandra,
We're so pleased to hear that our delivery team was polite and efficiently carried your dryer upstairs without any trouble. Thank you for sharing your positive experience!
Kind Regards,
Conor
Google pixel pro 10
Called in to buy a phone,met sale rep Shamika in the Waterford store.
She was amazing,talked me through all the pros &cons of all the phones,I picked the goggle pixel pro 10.
Shamika went through everything with me in a friendly manner
July 1, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Sandra,
We're delighted to hear about your positive experience at our store. It's wonderful that our sales representative was so helpful in guiding you through your phone purchase. Thank you for your kind feedback!
Kind Regards,
Conor
Store was ok i ordered click and…
Store was ok i ordered click and collect which it stated 2hrs I didn't receive the email to go into store for 2 full days
June 28, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Nicola,
We appreciate you sharing your experience with our click and collect service. We are truly sorry to hear about the delay in receiving your notification. We are reviewing our processes to prevent this from happening again.
Kind Regards,
Conor
He was a very courteous
He was a very courteous, polite, pleasant and capable delivery man who also installed the new machine and removed and took away the old washing machine.
June 30, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Ann,
We're so pleased to hear that our delivery person was courteous, polite, and capable. It's wonderful that the new machine was installed and the old one removed efficiently. Thank you for sharing your positive experience!
Kind Regards,
Conor
Delivery never arrived on the requested…
Delivery never arrived on the requested date. 5 weeks notice given for the required date
July 3, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Alan,
We are truly sorry your delivery did not arrive as scheduled despite the ample notice. We are reviewing this internally to prevent future occurrences.To assist you further, please contact our customer support team. customer@support.haveynorman.ie with your order and contact details, Thank you
Kind Regards,
Victoria
Having placed an order for an ultra…
Having placed an order for an ultra scarce portable air conditioner, from recent experience I expected a "sorry it's not in stock" phone call. However a lovely lady broke the bad news but sorted my bad news by offering me an alternative and some money back. True to her word Mr DPD arrived a couple of days later with my only hope of being "cool" Sorry, your name escapes me but thanks 🙏👍.
June 27, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Edward,
We are so glad to hear that we could help you stay cool! It truly brightens our day to know that our team was able to turn a potentially disappointing situation into a positive experience for you. We always strive to provide excellent service and find the best solutions for our customers, even when unexpected stock issues arise. Thank you for sharing your kind words and for your understanding. We appreciate your feedback!
Kind Regards,
Victoria
Good messaging prior to delivery
Good messaging prior to delivery.
2 very pleasant gentlemen.
July 1, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi mary Phelan,
We are so pleased to hear that our messaging was good prior to delivery and that our team members were pleasant. We appreciate your feedback!
Kind Regards,
Victoria
Delivery service
Paul and Jamie were very professional and friendly 👏 👌 right people for the right Job.
July 1, 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Hanane,
We are so happy to hear that our team members were professional and friendly. We appreciate your kind words and feedback.
Kind Regards,
Victoria
Reply from Harvey Norman Ireland - Waterford
Hi Zainab,
We're happy to hear that your online ordering experience was smooth. We appreciate your positive feedback.
Kind Regards,
Victoria
The website is easy to use
The website is easy to use.
It only took a minute to find what I wanted and to complete the purchase.
I immediately got an email confirming my purchase and it was very easy to track it.
June 26, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Ann,
We're so pleased to hear that you found our website easy to navigate and that your purchase was completed quickly. It's great to know that the confirmation and tracking process was also straightforward for you. Thank you for your positive feedback!
Kind Regards,
Kevin
In store experience was wonderful
Tried to pay using humm. Why does it need to know such personal details. Then after going through the application forms only to be told that I've been denied. So I bought the thing in 1 go. Got delivered very quick, remote wasn't working right so I brought it into the store. Luckily it was only the battery, staff were really helpful.
June 25, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Stephen,
Thank you for your feedback. We understand your frustration with the Humm application unfortunately this is an outside finance company and we would have no input regarding the information they require. We're glad to hear your delivery was quick and that our staff were able to assist you with the remote issue.
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Waterford
Hi Michael,
We're so glad to hear that our click and collect service made your purchase easy! We appreciate your positive feedback.
Many thanks,
Katie.
Perfect Delivery
Fast delivery, packaged well, product in good nick
The Stand itself was perfect for the base, and better priced and many options
June 23, 2026
Reply from Harvey Norman Ireland - Waterford
Hi Anthony,
We're so pleased to hear about your fast delivery, well-packaged product, and that the item was in good condition. We're also happy you found the stand perfect and well-priced.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi there,
We appreciate your kind words.glad to hear everything was good and we hope to see you again!
Kind Regards,
Victoria
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