The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process went very well, from the initial enquiry, receiving the quote, ordering the water softener and finally it being delivered and fitted by Nick. Some of the pipework had to be altered a... See more
Our Harveys installer, Paul SB, rang an hour before he was due to arrive. The installation work he carried out was neat and tidy and exceeded our expectations. Paul explained everything about the soft... See more
Company replied
We had a water leak under the sink in a newly installed RO system which turned out to be a faulty tee connection in the plastic piping. Simon the engineer who came the next day fixed the problem. 24 h... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Installation was fantastic and…
Installation was fantastic and performed very professionally.
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback – we’re delighted to hear the installation was carried out so professionally!
If you know anyone who could benefit, you can refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Damian Wing the harvey water softener…
Damian Wing the harvey water softener engineer is so brilliant! We asked questions regarding our water pressure issues and he is very help helpful. Finished his job effortlessly and clean! 5🌟service!
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback – we’re so pleased Damian delivered such helpful and professional service!
If you know anyone who could benefit, you can refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your feedback – we’re delighted you were happy with the speedy delivery and service!
If you know anyone who could benefit, you can refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart delivered the salt and offered…
Stuart delivered the salt and offered to carry to the bottom of our very steep garden. First class service
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback – we’re so pleased Stuart delivered such first-class service and went the extra mile to help!
If you know anyone who could benefit, you can refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I had a fantastic water softener demo…
I had a fantastic water softener demo with Keith Hicks today and am so impressed not only by what the Harvey Water Softeners say they can do, but also by seeing the science happen before my very eyes cleaning and softening my own tap water.
The difference in the taste and how the softened water reacted to the soap and bubbles in the water was phenomenal. I always thought that soap scum was because of soap, but seeing it in front of me, it’s clear the scum is from the pure soap reacting with the chemicals from our tap water!
My daughter has eczema so I am already aware of the effects of hard water on sensitive skin and seeing all the impurities we’re drinking in the test tube during the demo, I will definitely be looking into purchasing this product.
Looking at a small handful of 1 and 2 star reviews, it seems that it’s all about having the monthly Service Plan to avoid any potential unexpected costs if anything needs fixing in the future.
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review!
We’re delighted to hear how impressed you were with the demonstration and that Keith was able to bring it to life so clearly for you. It’s great to know you could see and feel the difference firsthand.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Mike .H
Mike .H
I had my water softener fitted today by Mike.H and I was really impressed with his professionalism and he’s work and even went above and beyond for me .
I would recommend Harvey water softener
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your great feedback!
We’re delighted to hear how impressed you were with Mike’s professionalism and that he went above and beyond for you. We really appreciate your recommendation.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Order and delivery of block salt
I ordered salt blocks for my water softener by phone and the next day Stuart Chapman from Harvey Water Softeners delivered 6 packs of block salt to my house. He was polite, helpful and professional. Thank you.
June 16, 2026
Unprompted review
Reply from Culligan Harvey
Hi Eva, thanks for taking the time to leave this. Great to hear everything arrived quickly...Stuart will be pleased to see your feedback 😊
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Excellent company and system
Excellent company and system. I have just had my second softener fitted into my new property and I would not be without one now.
June 15, 2026
Reply from Culligan Harvey
Hi Harriet, thanks for taking the time to leave this. Great to hear you’re enjoying your second system, sounds like it’s become a must-have 😊
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Great Customer Service
Thank you to Rory, softener supplies at Harvey’s, I contacted them as my three way tap had an issue and was out of warranty. He took the time and trouble to source me a used neck foc which I received within 48hrs. Great service ⭐
June 11, 2026
Unprompted review
Reply from Culligan Harvey
Hi, thanks for taking the time to share this. Great to hear Rory was able to help and get that sorted so quickly ⭐
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Harvey Water Softeners delivery service
We’ve been using Harvey Water Softeners for a few years and I’d like to especially mention their delivery service that have improved greatly over the last several months. Thank you very much to Stuart who always delivers our block salt quickly and carefully!
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hi Katya, thanks for taking the time to share this. Lovely to hear the improvements haven’t gone unnoticed...and Stuart will appreciate the mention 😊
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Great service from Stuart today
Great service from Stuart today. The driver was friendly, professional, and kept me updated throughout the delivery. My Harvey Salt order arrived quickly and in perfect condition. He even helped me bring the salt inside, which was really appreciated. A smooth and hassle-free experience from start to finish. Thanks again!
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hi Akansha, thanks for taking the time to share this. Great to hear everything went smoothly and that Stuart looked after you so well.
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Annum is very helpful
Annum is very helpful . She is very polite and is very effective in solving my problem
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hi Tik, thanks for taking the time to leave your positive review. Glad Annum was able to help get things sorted for you.
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
What they don’t tell you …….
They don’t tell you about costly annual checks, that it only lasts ten years, and that it can malfunction, costing you hundreds or thousands of pounds in wasted water. They also will not compensate you. Don’t waste your money, buy from someone else.
June 14, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We can confirm that we have previously responded to your query.
As advised, the system is now outside of the warranty period, therefore any further work or follow-up would be chargeable. In addition, the softener is also outside of the timeframe in which a claim can be raised.
If you need any additional assistance please contact our Customer Experience Team at customerrelations@harvey.co.uk.
Kind regards,
Culligan Harvey Team
Stuart is friendly and helpful
Stuart is friendly and helpful. Without asking he offered to deliver the salt directly to my garage. Thank you.
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hello Brian, thanks for taking the time to leave this. Great to hear Stuart went the extra mile...always appreciated 😊
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Delivery by Stuart
Delivery by Stuart. Extremely polite and professional. Put the blocks straight into the garage which was a big help. Great service all round from Stuart and Culligan Harvey. Thanks!
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hi Glenn, thanks for taking the time to leave this. Great to hear everything went so well.
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Amazing service
Order placed and delivered approximately 3 hours later by a very helpful Stuart who took the packs right around to the back of the house, incredibly helpful young man.
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Hi Kay, thanks for taking the time to leave this. That’s a brilliant turnaround, glad Stuart could help and make it easy 😊
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Reply from Culligan Harvey
Hi Stephen, thanks for taking the time to leave this. Glad to hear it was such a helpful experience.
If you’d like to recommend us to friends or family, don’t forget our referral scheme: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Great service
Delivered on time. Careful handling of salt. Respectful.
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your positive feedback; we’re glad everything was delivered on time and handled with care.
If you know anyone who could benefit from our service, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service by Stuart
Great service by Stuart. He was very courteous and helpful and asked me where i wanted the salt blocks to be left.
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback about Stuart. We’re really pleased to hear he was courteous and helpful during your delivery.
If you know anyone who could benefit from our service, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Got our salt today
Got our salt today. Very helpful delivery by Stuart Chapman who kindly carried them into the house for us. Thanks Stuart
June 15, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback – we’re so pleased Stuart provided such a helpful delivery service!
If you know anyone who could benefit, you can refer them here:
https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.