Harvst Reviews 

113
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

So frustrating. It should be a great product, but I have had to face an endless series of problems. In particular, the interface between the phone and the control unit is temperamental and too often I... See more

Rated 5 out of 5 stars

Bought my Solar Watermate mini so I could enjoy one month of summer out of the country and safely leave my Hydroponic set up in good “AI” hands. Had a slight blip 24 hrs before flying off BUT was offe... See more

Company replied

Rated 5 out of 5 stars

I have had a WaterMate Mini, for about 18 months. It's been working reliably watering a 10x8 greenhouse. The only real problem we've had was fixed remotely by Harvst over the recent Easter weekend (!... See more

Company replied

Rated 2 out of 5 stars

I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pul... See more

Company replied

Company details

  1. Garden Furniture Shop

Written by the company

Harvst creates completely automated, climate controlled mini greenhouses and stand-alone smart irrigation systems for your greenhouse or polytunnel.


Contact info

3.0

Average

TrustScore 3 out of 5

113 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(113)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Had a problem, used the customer service contact amd got an intelligent response that solved the problem.

August 6, 2023
Harvst logo

Reply from Harvst

Hi Andrew!

We're happy to have helped; we're here to answer your questions or troubleshoot as needed so please feel free reach out again if need be. Thank you very much for your feedback!

-The Harvst Team 🌱

Rated 5 out of 5 stars

Great family firm offering an excellent service

Great family firm offering an excellent service. Answered all my questions several times, nothing seemed too much trouble. Expedited my order to ensure it was received in time for fitting whilst installers are on-site. Can't recommend them enough.

August 6, 2023
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Reply from Harvst

So glad that we could help! Thank you for taking the time to leave us a review, it really helps.

-The Harvst Team 🌱

Rated 5 out of 5 stars

YES I can trust “AI” watering

Bought my Solar Watermate mini so I could enjoy one month of summer out of the country and safely leave my Hydroponic set up in good “AI” hands. Had a slight blip 24 hrs before flying off BUT was offered a replacement by 12- midday next day. I had a kit installed the day I returned (after an improvised Plan B) which worked immediately and no compromise to plants. Service and advice is second to none …Great thanks to Chris, Theo and Stacy.

July 29, 2023
Unprompted review
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Reply from Harvst

Hey George,

Thanks so much for taking the time to leave us a review!

It's wonderful to hear that your initial blip was sorted promptly and that your replacement kit works wonderfully.

I'll make sure to pass your feedback along to Chris, Theo & Stacy!

Rated 5 out of 5 stars

The customer service from start to…

The customer service from start to finish for my purchase was excellent. Definitely recommended them. Stacy was exceptional and answered any questions I had.

July 7, 2023
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Reply from Harvst

Thanks so much for your great review - I'll make sure your feedback is passed on!

Rated 5 out of 5 stars

Great product. Great service.

I bought the Harvst WaterMate Pro system. Both pre- and after-sales service were excellent, and I am very happy with the sophistication and efficiency of the system. Some initial problems with using the new wireless humidity sensor to control humidity using misters were swiftly resolved, including revisions made to the controller firmware and webapp software - all within 24 hours!

June 20, 2023
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Reply from Harvst

Hi Chris,

Thanks for leaving us a review!

It's great to hear our WaterMate Pro has helped you to elevate your watering, and that our support team helped you efficiently when needed.

Harvst 🌱

Rated 5 out of 5 stars

A couple of minor pieces missing from…

A couple of minor pieces missing from the order easily done taking into account the amount supplied .Sent an email at 7am got a positive response by 7.10 am. This company are on it ! I was expecting a week to ten days for my order as you do with most companies if not using Amazon. Arrived within two , very happy with service and product. So glad I chose a British company. Well done . Wishing you all the best in the growth of your business.

June 26, 2023
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Reply from Harvst

Hey Olly,

Thanks for the kind words - due to your lovely review, we're guessing the one-star rating was a mistake. If you see this, it would be great if this could be rectified 🙏🏻

It's fantastic to hear that our Customer Support Team were so responsive and helpful, it's what we strive for!

Team Harvst 🌱

Rated 5 out of 5 stars

Extremely pleased

I bought my 4 season Harvst greenhouse about a month ago and I am very pleased with it - the automatic watering and the grow lights have helped me produce plentiful supplies of herbs and lettuce even though I planted late. I am inspired to grow more crops now. Harvst staff have been very helpful when I have had queries both with the construction and with the operation.

June 25, 2023
Unprompted review
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Reply from Harvst

Hi Christine,

Thank you so much for leaving us a review!

Isn't it fantastic to know you can grow at any time of year? It's so wonderful to hear it's inspired you to grow more after receiving plentiful supplies already - that's exactly our mission here at Harvst.

Thank you for your kind words about our Customer Services, we will make sure that it's passed on.

Happy Growing! 🌱

Rated 5 out of 5 stars

Great service

Swift initial order, even to our far flung address.
Lovely support on the phone when trying to order extras.
Well packaged, good instructions and a UK company what's not to love!

June 21, 2023
Unprompted review
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Reply from Harvst

Hi Jan,

Thanks so much for taking the time to leave us a great review.

It's fantastic to hear you love our company and our products. We really pride ourselves on our customer support, so it's lovely to hear our team successfully helped you when needed.

Happy Growing! 🌱

Rated 5 out of 5 stars

I have bought two WaterMate Pros

I have bought two WaterMate Pros, one for a polytunnel and one for a greenhouse. Both are really good, and I have connected them each to 1T IBC water containers I bought for £75 each, almost new. the WaterMates empty these in about a fortnight.
I struggled to get them both going at the beginning of this season, and after sending in a support email, I was asked to send them back to Harvst. Within a few days they were back, new firmware, batteries. etc, and both fired up instantly and are now watering the plants. well done Chris and the team at Harvst.

June 11, 2023
Unprompted review
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Reply from Harvst

Hi Paul,

Thank you so much for leaving us a review. It's fantastic to hear Chris and the support team at HQ were able to assist you when needed. With a WaterMate Pro in both your polytunnel and greenhouse you must have super happy & healthy plants!

Happy Watering 💦

Rated 5 out of 5 stars

Watermate Pro - excellent product and service

We bought a Watermate Pro for our 8x6 greenhouse and fruit bed whilst we were away. A couple of initial issues were promptly and courteously dealt with. 2 years later and we’ve added another greenhouse, another Watermate and about to add a third. A problem with the initial control unit is being dealt with.
Nice to deal with a company that continues to provide support after the initial warranty period.

May 31, 2023
Unprompted review
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Reply from Harvst

Hey Iain,

Thanks so much for leaving us a review. It's amazing to read we are your choice of irrigation system when expanding your garden.

Our mission is helping people grow more, and providing outstanding customer service helps us achieve that.

Happy Growing 🌱

Rated 5 out of 5 stars

WaterMate in a 10x8 Greenhouse

I have had a WaterMate Mini, for about 18 months. It's been working reliably watering a 10x8 greenhouse. The only real problem we've had was fixed remotely by Harvst over the recent Easter weekend (!).
I'm slowly updating the WaterMate to the WaterMate Pro specification, via the Harvst online shop. The pump has been upgraded to the Pro Pump so a larger area can be watered, and the single 5 W solar panel has made way for two 10 W panels.

April 8, 2023
Unprompted review
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Reply from Harvst

Hi Chris,

Thank you for taking the time to leave us a review!

It's great to hear that you loved the WaterMate Mini so much you are upgrading!

We really appreciate your feedback on our customer service too, it's so important to us.

Thanks again,

Harvst

Rated 5 out of 5 stars

Excellent product

Excellent product worked well all season in the greenhouse for tomatoes and other plants. One minor item, jubilee clip screw on the submersed pump rusted.

December 14, 2022
Unprompted review
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Reply from Harvst

Hi Iain,

Thanks so much for making the time to leave us a review. It's great to hear our WaterMate did the job for you!

Thank you for your feedback on the jubilee clip. We have changed the clips now and are more than happy to offer you a replacement. As Trustpilot is a one way communication setup, a member of our team will email you directly about this.

Thanks again!
Harvst 🌱

Rated 5 out of 5 stars

I'm loving my Harvst modle S6 mini…

I'm loving my Harvst modle S6 mini greenhouse it's perfect for growing all 4 seasons, it comes with irrigation watering system and heater which can be managed from your smartphone, it's the ideal mini greenhouse even for small gardens or patio.

December 14, 2022
Unprompted review
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Reply from Harvst

Hi Christine,

Thank you so much for leaving us a review. We really appreciate it!

It's great to hear you're loving our S6 model, and we hope you continue to grow happily in it!

Harvst 🌱

Rated 5 out of 5 stars

An automatic watering system that really works well.

Really helpful advice on the phone to recommend the right automatic watering equipment for installation into wooden greenhouse. A few additional parts supplied with quick friendly response to solve minor setup issues.
The kit has worked faultlessly all season, and was controllable from abroad.
Would love the addition of an automated liquid feed doser to make this the perfect setup.

May 31, 2022
Unprompted review
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Reply from Harvst

Hey Simon,

Thanks for taking the time to leave us a review! We're really pleased to hear our WaterMate has worked flawlessly for you. It's fantastic to be able to go abroad and not have to worry about plants being watered isn't it?!

Thanks for your feedback on the addition of an automated liquid feed doser. I'll make sure to pass this along to our team.

Harvst 🌱

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent, had a problem and it was fixed so quickly…. Will be getting another watering system for the greenhouse after the success in the Polycrub

December 13, 2022
Unprompted review
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Reply from Harvst

Hey Amanda,

Thanks so much for leaving a review!

It's absolutely fantastic that you are considering another purchase after your current success, thank you so much!

Harvst 🌱

Rated 5 out of 5 stars

Harvst with new greenhouse

Received my harvst and I was helped all the way through my journey. And I know I can always ask questions when needed.

February 5, 2022
Unprompted review
Harvst logo

Reply from Harvst

Hi Glenn,

Thanks for leaving us a review! It's really great to hear you like your WaterMate Mini.

I will make sure to pass on your feedback to our Customer Service Team. Ensuring our customers are happy with their purchase is top of our priority, so it's wonderful to hear you were assisted where needed!

Happy Watering!

Harvst 💦

Rated 5 out of 5 stars

Very good phone support

Very good phone support to set up irrigation system. Patient & no query too stupid

September 1, 2022
Unprompted review
Harvst logo

Reply from Harvst

Hi Heather,

Thanks so much for leaving us a review.

It's great to hear you rate our customer service phone support. We're always at the other end of the line to help our customers!

Happy Watering 💧
Harvst

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