I have ordered a product and received confirmation email after successful transaction yesterday. Unfortunately today I received en email from customer service, saying that they have cancelled my order... See more
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Curtains are made in China and they advertise them as handmade Swedish product. I spent more than £800 and I received an ikea quality. Customer service has been a nightmare and I have been waiting for... See more
Company replied
Good service but quality of curtain is so so. Ordered several meters of blackout good night curtains. They wrinkle so easy! even after I iron them they get shrinky just but touching them.
Company replied
Very good service and support with choosing the right products. Precise dimensions and perfect fit of the curtains.
Company details
Information provided by various external sources
Expert online. Vi tillverkar efter måtten på ditt fönster. Gardiner, mörkläggande rullgardiner, gardinskenor, hissgardiner, lamellgardiner, plisségardiner, gardinstänger och gardintillbehör. Ring eller chatta med oss, vi hjälper dig hitta rätt produkt....
Contact info
Fabriksgatan 14, 73150, Köping, Sweden
- 0221-34500
- support@hasta.se
- hastahome.se
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered special made curtains said to…
Ordered special made curtains said to be delivered in 3 weeks. Actual time of delivery was about 2 months. Tried to reach customer care by phone several times but got an automatic voice answer that told me to try later (Or similair, don't remember the exact words). Alos tried to reach them by e-mail and when I finally got in touch with them they wrote they had problems with their China production facilities due to Corona. They also wrote they had notified customers about this, but I never received any information about this (Double checked spam mail as well). A week later I got a mail notifying me that they sent my curtains and that I would receive shipping details. No such details where sent. It was just a lucky coincidence that I was home when UPS rang on my bell, unannounced. Product was however OK and saves them from a one star rating.
March 18, 2020
Unprompted review
Reply from Hastahome
We understand that you are disappointed with your delayed delivery and we are sorry about this. The situation in China had a big impact on our deliveries and this unique situation is sadly out of our control. It is unfortunate that you did not achieve information about this earlier. We did send out information about this, but due to the large amount of customers affected about this, the information did not reach everyone and we apologize for this. Our customer service department has been under high pressure during this time and we have tried our best to answer questions from our customers. UPS normally tries to deliver once without notification. If they do not succeed, they leave a notification for the customer with information when and where they can pick up their order.
Great service
Great service, fast delivery and great product. Would buy again.
March 6, 2020
Unprompted review
Customer Service
Alice N. from customer service for the international market was excellent and very helpful.
March 5, 2020
Unprompted review
Good customer service
Good customer service. I received something else but they were fast to answer my call and send the order again. Disappointed to discover that the second time the order was wrong again.
February 23, 2020
Unprompted review
Awful customer service!!!!
Awful customer service!!!!!
My products was totally destroyed and I wanted to show how the products looks like and I got so bad and ignorant answers
To answer the text below from the company I need to write it here.
I contacted you, as I wrote before, and I sent you pictures and even a video. The problem was not that “you need pictures”, the problem was how bad you responded. When I sent the pictures and video to you and wrote what was wrong with the products (in order to give some more information) you answerd me with just these words: “we need to look at the products ourselves”. No “Hi”, no “we apologize”, no “we will help you further”. Nothing else than “we need to look at the products ourselves”. Do you really think me and the people in my environment will ever order something from you? I order products everyday from the internet but this is the worst I’ve ever experienced!
February 17, 2020
Unprompted review
Reply from Hastahome
Updated answer: We are really sorry to hear that your experience as a customer has been so negative. We have now found your order and have been able to speak to the customer service agent you have been in contact with. I fully understand that you are unhappy with your experience. We constantly work on improving our customer service and we take this very seriously. We would really like the opportunity to turn this around and you are more than welcome to contact us directly again at support@hasta.se.
best service 100/100
November 28, 2019
Unprompted review
severe delays
I have ordered from Hasta Home twice, both these times the orders have been severly delayed. The homepage states that the delivery time is 3 weeks. The actual delivery time turned out to be 1,5 month! When I contacted Hasta they hardly even apologized, they just answered that the subcontractor was late.
October 22, 2019
Unprompted review
Worst buy and respons ever
Worst buy and respons ever. I bought curtains for night-time-simulation. I got a bunch of plastic and was unable to change or get money back. Will Never ever order from hastahome again! Also it was difficult to catch a place where "trash" was delievered. Had to get ride from friens. Worse
October 17, 2019
Unprompted review
Reply from Hastahome
Hello!
I can’t find an order in your name, please contact us on support@hasta.se so we can help you.
If you have ordered standard products you can always return them within 14 days and get a refund. If, on the other hand, these are custom-made products they are not eligible for return unless there is a production fault. The reason you are not able to return these items to us is because they are made according to your measurements and adapted to your specific needs.
This is also why we offer our customers fabric samples free of charge, so that you can be sure that you are satisfied with both the quality and color of the fabric.
I’m sorry to hear that your not happy with your products. If you have further questions you are welcome to contact us.
Worth the price
Very good product and perfect size for our window frame. I’m very satisfied with it.
August 7, 2019
Unprompted review
Easy to order and quick delivery
Easy to order, great online instructions on how to measure so we can get made to order roller blinds. Nice quality, I liked them so much I ordered more for other rooms.
June 10, 2019
Unprompted review
Supersnabb leverans
March 13, 2019
Unprompted review
Bad experience
October 1, 2018
Unprompted review
Reply from Hastahome
Dear Naval,
We are sorry to hear that you have had a bad experience. We would highly appreciate if you would like to explain more how we have failed to support you.
Supersnabb leverans!
September 30, 2018
Unprompted review
Great quality curtain rails
Great quality curtain rails. Not too difficult to install. Good service.
July 10, 2018
Unprompted review
Delivery time is long
Delivery time is pretty long but as stated on the website. Unfortunately there is no order tracking.
Unfortunately I cannot review the product since I haven’t got it yet.
May 21, 2018
Unprompted review
Reply from Hastahome
Dear Janina, thank you very much for your review. We also appreciate your comment regarding order tracking, this can be improved on our side. We will take that in consideration when developing our website. Thank you very much, we hope you will be happy with your product.
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