hasudiagnostics.com Reviews 190

I needed a day 2 and day 8 test as I was coming back from a amber list country. At first I was a bit skeptical since the prices are cheaper than some "mainstream companies" and you can read some really bad reviews on cheap covid test that never arrived. Anyway, I decided to give it a go and I'm very much satisfied! I ordered the tests kit the day before my arrival and it arrive the following day. The tests are complete with instructions on how to take the test and how to return it. In my package there was only one return label so I contacted the customer service and tell them and they provided me with other two new return labels for me to print. I sent day 2 test but unfortunately got stuck in some Royal Mail sorting centre and didn't get the result until the following week. Day 8 test, on the contrary, it's been super quick and the result came back the following day, as stated on the description. So after all, for the price and service received I'm really satisfied and would definitely recommend and use it again if needed.

Very quick delivery and results answer (ordered 5th day test). Recommend it.

This is my excellent experience with the hasu biotech I’ve booked all tests to to go for my holiday in a amber country
Unfortunately my son has been denied travelling due to the short validity in his passport so we have to cancel everything . Luckily this manager of this company hasu biotech he refund me the tests that I have not been using . And this is a perfect gesture while the travel agency has refuse to refund me I find it a professional owner and manager who dealt with my problem and I’ll remember that all my life
Thank you for a quick service and a reliable staff
Good luck

Excellent service. Staff is great and supporting quickly.

Booked test for wife and then shuffle few times due to issues but without single complaint they change.. good understanding and supporting staff (I dealt mostly in Chat and superb response).

I had to book a last minute pre-departure PCR test on a Sunday morning 6 hours before my flight because the other provider I used (Collinson Group) still didn’t have my result after 62 hours (it took 81 hours in the end and I would’ve missed my flight).

The process was quick and easy and the man helping me was super nice. I told him when my flight was and he helped me get my result in under 3 hours. I paid £199 for the test, which is very reasonable for that turnaround time. I was able to catch my flight because of Hasu Diagnostics and I’m very thankful they were able to help me.

Can't complain. I honestly had low expectations considering poor reviews many of the cheaper COVID test providers received, but Hasu delivered the test in time. I had a bit of a trouble as my Day 2 was a Sunday before a Bank Holiday, so I am unsure as to the quality of the results, but as for the process and the reliability of the provider, I can recommend. I'll see how the results go.

Hasu Diagnostics were extremely helpful in getting our test to release results. Customer service was great and even called me to check results were received. thank you.

Excellent service. They were quick to respond to an email query shortly after we placed our order, which was reassuring. We had the Day 2 home test PCR kit, which was really easy. We simply dropped the swabs in the prepaid envelope in a post box, and we had an email 48 hours later with the results. Will use again

Hi everyone,
I thought to share my experience with services that were provided by Hasu diagnostics. Then I thought to begin with I will first find definition of best customer services from Google.
I found this :Excellent customer service means going beyond meeting your customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They're actually happy with your products and services.
I think if I have to describe excellent service then it can be described in two words: Hasu Diagnostic.
I would highly recommend Hasu diagnostics if you have to do a fit to fly test and other covid test requirements for travelling or any other purposes.

Hasu Diagnostics is doing a great job, with good service and a team that answers the phone and helps solve any issues. Their prices are competitive. For a frequent traveler where rapid PCR turnaround is vital, they are the best!

Very good service, all results received as promised. Used day 2 and 8 and day 5 test to release service. Day 5 test taken on site - courteous and efficient staff.

Genuine, very efficient service which I highly recommend. I travel Sunday but wanted to ensure I have a test on Friday to allow room for any 'issues' from reading a lot of horror stories online about cowboy fit for fly test centres. I opted for the same day result which BTW was not charged a PREMIUM price for like others quoting £199 but a fair price of £74 ..went onsite to do the test with a family of 4x today at around 1pm and received the certified RT PCR fit for to certificates results via their online portal by late evening! I noticed I made an error on my address and called them around 9pm and did not expect anyone to answer but they did! Asked to email in to which I received a response instantly with the error amended and file updated! SUPER IMPRESSED and believe me I am not one to normally write a review but when a company gets it right and does a stella job I insisted! So well done team Hasu! Very happy customer

100% positive experience with Hasu from start to finish. The form was easy to fill in, they immediately sent the reference number I would need for the UK passenger locator form, and the test arrived next day after ordering. The registration process was simple and efficient, and the results came through the same day that they received the test sample.

Read the reviews for many other testing companies listed by gov.uk and you'll see that Hasu is exceptional in providing this service well, so glad I found them.

Ive got the day 2 test kit 2 days after I ordered it. I had problem with something so I wrote email to customer service. They responded in 4 minutes in the middle of the night. I will be using them in future !

Out PCR tests were sent promptly, instructions were clear and they even responded to my email query within one hour.
Doing the tests was easy and return by Royal Mail is hassle free. I received the results in 36 hours. Recommended!

Outstanding service! I have ordered day 2 and day 8 test kit for my mom arriving from orange country. Ordered on saturday, kit arrived on Monday. Very easy and straightforward process of ordering and registering the kit. Results were published 24 hours after posting the test. Very happy with the service and will not hesitate to use this company again if required.

leaving from my holiday to the uk you need to book a 2 day covid test on the government passenger location form there are many companies on the list and prices i choose husu diagnostics i received a email back with a order number which you need to fill in the plf form when i enter the order number and put it on the form comes up invalid this cause me great stress because i was unable to fill in the plc form correctly there is no contact number i emailed them and get no reply , at the time it came to board my flight back to the uk i was refused boarding because of it not completed plf. i had to book another flight which was 10 hours later and book another 2 day test that one gave me correct details and i was able to get home at last , so much stress

was quick and easy and lower than £100 for 2/8 test . they delivered on time! result took an extra day and was a faff to get to download the doc but it worked!

Ordered day 2 5 8 tests here, post. Now include prepaid labels as well, nice change.

Ordered just as the change in system came so I think online orders are easier now, my experience was a 2/5, confusing emails when i hadn't paid yet, randomly ran out of stock as it seemed to reserve a test for me even before i paid, when paypal bugged out it showed no test available so I had a panic moment. Test was in stock again next day so I bought then.

Email communication over this issue was rather slow, 3 days to reply to emergency issue of ordering. After that i found they had a fast chat feature, i turned there 2 times with issues and received replies fast even late. Very much appreciated. It's quite hidden, however.

The registering system is rather stupid, but I'll take this small bother for the price. However, sends no email when you register your test, so I did have some anxiety if it all went through. I once forgot to write on the test tube and had to repack. Wish you didn't have to but I do believe YOU writing on it minimizes loss of tubes and general chaos by employee negligence.

Test results on promised day when same day or next day test. However, be aware post shipment moves this by at least an extra day if day 5 test is required fast. I didn't mind.

Overall, communication could be improved, as is usual for these test companies, but every test result was on time, which was great.
Price is excellent compared to other companies! Thats why 4/5 despite my issues. Will use them again if needed.

Brilliant and Easy
Thank you