Hat Heaven Reviews 132

We ordered an Indiana Jones hat. It came in a damaged box. We contacted the company and found out it was in China. They only offered a 15% refund. They would only offer a full refund if we sent the hat back to China...they would not reimburse shipping and to ship it there was over $150. Crazy. Do NOT buy from this company!

I purchased a hat heaven hat and the hat was laughable. No self-respecting grown man would wear any of their hats. They have no sense of professionalism, craftsmanship or human decency. I had to buy a replacement hat from Bruno capelo. Bruno capelo hats are American made, And are very high quality. The difference between the two hat companies are night and day. I highly recommend the company Bruno capelo.

Sent me completely wrong hat. Only offered partial refund. I asked them to send me what I ordered and they said there are differences between batches of hats. This is a scam.

I have a lot of hats. These hats are GARBAGE. The pics are nice, but don't buy these hats. Don't waste your money on MyHatHaven. Cheap garbage, garbage garbage.

Terrible. Chinese cheap joke.

Not what I ordered. Came in crushed box.
This hat looks nothing like the advertisement and I believe it cost a couple of dollars to make maybe less. Had to negotiate for a refund from 20% to 50% and it’s been several weeks now and I have not received a refund . I believe this is a criminal organization.

Hat came completely crushed, and the felt is so thin and of so poor quality that is cannot be reshaped

I would never purchase a straw cowboy hat from this company. It came in a small box and on opening box hat was crushed.
Instead of doing the honorable thing, a complete refund, they refunded me 15% and a utube video on how to fix the hat.
I wish I could share a picture of the hat.

If I could rate it less I would. I have been waiting for a refund from this company as they have never refunded me anything. I am currently waiting on dispute with PayPal, and would never want to see another customer go through what I have. No way of calling, or contacting. This site needs to be investigated. They are scamming people, taking their money. I have yet to receive 1!

This is a Non- professional Chinese Dropshipper .! These hats are made in China and are of terrible quality and are too small for American heads. They don't care their truck is to insist that you pay to return it to China when the cost is $69.00 + to return. I ordered 2 hats and the second has not arrived! Im blue hat the I receive was not sent in a crash proof box by stuffed in my 📫.
Their products are "Dropped Shipped" from China and they "Refuse to issue a return Label"! They are confident that the 69.00+ USD it takes to send the hats will not be handled by the customer. Ho directly to your bank and complaint.

fvios was their other company, i ordered 1 hat, it was so bad i wouldnt let toy story WOODY near it

This review is for MyHat Haven not Hat Heaven who I have never bought anything from.
I purchased what I thought was an authentic Indiana Jones hat as per the advertising.
I asked for a medium I waited 2 weeks as per their 7-10 day advertisement. Needless to say the Hat came 3 weeks after I ordered it. I didn’t come in a box but in a plastic bag.misshapeb is kind when describing what it looked like. I ordered a Medium and they sent me an Extra Large. I wrote them because you can’t call as they’re in China. They refused to refund my money until 10 emails later. When I stated I would write a review in social media. They then gave me instructions on how to ship the original to them. I spent 18 dollars to ship it.
The hat was detained in customs in China.
It got there on 7/2/24 I bought the hat in April.
They kept offering me 30% refund 40% refund with 20% of my next purchase As if I would ever buy from them again. I finally settled for 25 dollars this week 8/15/24 and got 7 dollars of my orinal fifty dollar investment. I got tired of writing emails.

Learn from my mistake don’t buy from this company.

Very poor material. The baseball logo emblem was not even. It was crooked. WOULD NOT RECOMMEND OR BUY FROM HERE AGAIN. I’m size 7 1/4 hat size and the SnapBack I bought I have to use on the last button. looks awful DONT BUY. Better off spending at lids

Customer service is very good and responsive. Have bought several hats here, highly recommended.

Ordered twice, both hats on point, I'm hooked I look daily for new drops

Scam poor customer service, careless negligence to listen to customer complaints and show no interest in coming with a solution lack of disrespect

High-quality hats, perfect for collectors. I love that I can get my husband hats here that he can't find anywhere else.

I've made 2 orders threw them and im very happy with my orders.

They've got an awesome hat selection! There are loads of exclusive options to choose from. Definitely a one-stop for all things hat related. Their website is also super easy to navigate making shopping for a hat online a breeze.

Terrible service. Do not waste your time or money from this companu