Ordered many times, always smooth process…last time my item got lost in transit and when I reached out to them, they communicated very well…after weeks of being lost in transit, they sent me a new one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect!! Ordered 3 caps, 1 costumized with 3d text, brilliant work, nice colors. Also most caps are too big for me, but with ordering the youth caps it perfectly fitted. Price is okay, delivery withi... See more
Company replied
So nice people, so nice hats. 🧢 I ordered online and were worried that the hat & hoodie would not arrive in time. Everyone was so supportive and we did it!!! The things arrived in time to make a very... See more
Company replied
The Hatshop was always ready to help and give me their support ,when I had a problem with de delivery caused by Brazilian post office, and that made me feel confident and calm. I really recommend th... See more
Company replied
Company details
Information provided by various external sources
Europe's biggest retailer in headwear. Also available to most countries worldwide.
Contact info
Amerikavägen 10, 39356, Kalmar, Sweden
- +46480780820
- info@hatstore.se
- hatstore.se
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contento
I got a problem and hatstore team was fasti to respond and professional.
Moreover, the cap Is really good
October 31, 2023
Unprompted review
Reply from Hatstore
Hi Pietro,
That truly warms our hearts to hear! We are so happy to hear you are satisfied with the overall experience and that you like your service so much. All of us here can not thank you enough :D
Do not hesitate to reach out to us if you have any questions!
Sarah
Service Hero
Order cancelled without any notifications
I ordered a hat for a wedding. First, the payment gateway didn´t work and I had to call to process the order manually. According to the delivery info, I should get the order in 2 - 5 days. After waiting for almost 2 weeks, I contacted the customer service to ask about my order. Surprisingly, they responded that my order was cancelled without any notifications. Now, I don´t have time to buy a new hat.
October 12, 2023
Unprompted review
Reply from Hatstore
Hello,
We are very sorry that we had to cancel your order.
Unfortunately, there was a technical problem and we were unable to restore your order. The situation was also annoying for us. We are very sorry that the communication channel was somewhat limited. We will work with your feedback.
Nevertheless, we hope to welcome you back.
Service Hero
Top quality product's with top quality service
To me the quality this company produces with their product's is the embodiment of what having great quality working staff is all about. the web site is amazing in terms of the sheer amount of section you have the pleasure to choose from. I mean they have everything you could possibly need when it comes to head wear. I ordered two hat's myself from this company and they where delivered to my house with in the week which was quick and efficient. any question's you may need to ask they are also quick and efficient to reply back too. simply put when you do business with Hatstore you are doing business with top premium quality all around from the product's to the staff and customer care service. Thank you again Hatsore you guy's are my new go to for everything head wear!.
October 19, 2023
Unprompted review
Reply from Hatstore
Hello,
thank you for your great words for us. We are very happy about your feedback and that you are completely satisfied with our shop.
We are pleased that we have found you as a loyal customer for the future and hope to welcome you back soon.
We are always here for you and hope that you will find some more nice items from us :)
Service Hero
I ordered my hat and i got an email…
I ordered my hat and i got an email that the money had been removed from my account but no verification e-mail bout the order . How long does it take to ship to greece?
October 14, 2023
Unprompted review
Reply from Hatstore
Hello,
We are very sorry that you did not receive an email. We will be happy to check if your email address is correct and where your parcel is. Please contact our customer service so that we can help you further. We are sure we can find a solution and we will look after you until you receive your parcel.
Service Hero
Very good service, very good communication
I am writing to express my utmost satisfaction and gratitude for the outstanding collaboration and partnership I have had with Hatstore. Even though I am a small e-shop owner, They treated me with great respect and as a valued customer.
I would like to say big thanks to Viktor, who helped me to solve the problem I had.
Markéta
October 18, 2023
Unprompted review
Reply from Hatstore
Hello,
Thank you very much for your super kind feedback. We are incredibly happy about your 5 stars and that you are so satisfied with us as a shop.
You are always very welcome here.
It's great that our customer service was able to help you.
Service Hero
Very pleased I found them.
Found this company after another let me down.
Customer service has been amazing.
I telephoned first to see if anyone could help and not waste my time again. I spoke to Viktor who since my first discussion with him has assisted me to get what I needed, made a mock up design within an hour and replied to any emails with questions or concerns I had.
I will update product quality once I receive item.
October 11, 2023
Unprompted review
Reply from Hatstore
Hi Sally,
Thank you so much for your 5-star review! We appreciate it a lot! :) We truly do value and care for our beloved Viktor!
He truly is amazing indeed! :)
Basia
Service Hero
The service
October 10, 2023
Unprompted review
Reply from Hatstore
Hi Bekim,
Awesome Customers require Awesome Customer Service :)
Thank you for your great review!
Sarah
Service Hero
would not trust this company
would not trust this company.
placed order of £100 on the 27th with 2-3 days shipping.
a week later and package is still in Sweden.
I contact them asking to update me on my order. they tell me the order seems to have been lost. they can either refund me or send me a new package. I ask for a full refund. they then reply saying they can only pay full refund once I receive the package and send it back. how is this possible when the package is lost according to them?
I then ask them to resend me my order with a new order number and tracking number. still waiting for a reply.
September 27, 2023
Unprompted review
Reply from Hatstore
Hi Sean,
My sincere apology for all the inconvenience. My colleague got in contact with you now to find a suitable solution for your lost in-delivery parcel
If you still have any questions please do not hesitate to reach out to us again, however! :)
Sarah
Service Hero
Nightmare
Nightmare, customer service is pathetic, looks like they mentally ill, never never never again 100%
September 21, 2023
Unprompted review
Reply from Hatstore
Hi Edvinas,
Thank you for taking the time to share your experience! I am truly sorry to read you have not received the support you looked for. Please get back to us with your order info and I will personally look into your case.
Best regards!
Carmen
Service Hero
The best shop with hats ever!
The best shop with hats ever!
Customer care on the highest level! Everything was very well, I highly recommend cooperation!🤗
September 1, 2023
Unprompted review
Reply from Hatstore
Cześć Adam,
Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with the shopping experience and our customer service :)
Carmen
Service Hero
Reply from Hatstore
Hello Olle,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Salah
Service Hero
The customer support
The customer support, we had a small setback but the customer service solved the problem in best possible way!
Thank you!
September 1, 2023
Unprompted review
Reply from Hatstore
Hi Mathias,
Thank you for your great review for us, we really appreciate it.
We look forward to your next order.
Sarah
Service Hero
Excellent communication with the…
Excellent communication with the customer support department) Barbara and Victor thanks)
September 1, 2023
Unprompted review
Reply from Hatstore
Hello!
That truly warms our heart to hear! We are so happy to hear you are satisfied with our customer service! :D
Do not hesitate to reach out to us if you have any questions or concerns in regards to your order!
Carmen
Service Hero
Outstanding customer focus
I had been searching for a very specific hat which is not available on the European market. I contacted Hatstore and asked if they could get hold of such a hat. First outcome was that it was a challenge to find and get to the European market due to lack of stock at wholesale. Then after some time I received an e-mail that Hatstore had search further and managed to find some stock to buy in for this rare hat. I was given the link to the product page if I was still interested. That is what I call customer centric service and a special "service star" for Klara who helped me with this. I bought 3 of the hats
August 31, 2023
Unprompted review
Reply from Hatstore
Hi Niklas,
Awesome Customers require Awesome Customer Service.
We stand by 100% high quality and do not accept unhappy customers.
Thank you for your great review!
Basia
Service Hero
Great experience
So I called my supporter, her name is Barbara, she great adviser.
Conversation was pretty quick but exhausting. I'm glad for that service. 5/5
August 28, 2023
Unprompted review
Reply from Hatstore
Hej,
Thank you so much for sharing your positive experience! We're delighted to hear that Barbara provided you with excellent support and advice during your call. We appreciate your feedback about the efficient yet thorough conversation. Your satisfaction is our priority :)
Service Hero
It is very suspicious
It is very suspicious. I placed an order then when I wanted to inquire about it, there was no local uae number available. The other way was thru their WhatsApp. I sent them a message 4 days ago and reminders yet no one has responded. I am not sure if I will even receive my order.
August 19, 2023
Unprompted review
Reply from Hatstore
Hi Mr Bravo,
We are very sorry to hear that you're unhappy. We are Swedish company and all packages are shipped from Sweden
You can call us, +46 0480 780 820 or send an e-mail to
support@hatstore.ae if you have any questions regarding your order and we will gladly look into this for you! :)
Rasmus
Service Hero
HATSTORE
I am absolutely convinced that I’ll buy again soon another hat. Customer service perfect. The quality os the product that I bought awsome.
August 21, 2023
Unprompted review
Reply from Hatstore
Hello Jorge,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Aziz
Service Hero
i ordered and paid though online…
The published Tracking information/detail of hatstore on Aug 3, 2023 w/ Trcking # LY456432731DE regarding the shipment of my ordered and paid three (3) ea Taylormade Stealth Golf Caps remains the same as of this date (aug 15, 2023) which states "DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED." Where are the items/package now? Kindly, ty
The customer service of hatstore is unable to receive email message seems unreacheable. I tried to send query message to hatstore customer service about my order but all are error
August 14, 2023
Unprompted review
Reply from Hatstore
Hello,
thank you for your feedback.
We can see, that the parcel is already at the local distribution center.
It should arrive soon!
Please contact our customer service, if there is any problem with that. We are happy to help.
service Hero
Lost package...great service
I ordered a hat. The package got lost. Julia, from customer care, answered 24h after I reached out to hatstore about my case. 48h later I had a new package coming my way. No better service than that.
August 11, 2023
Unprompted review
Reply from Hatstore
Hello,
Thank you for sharing your experience! We're sorry to hear that your package got lost, but we're pleased that our customer care, especially Julia, was responsive and helpful in addressing the situation.
Service Hero
Reply from Hatstore
Hi Nichola,
Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery.
Jonathan
Service Hero
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