The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11... See more
Company replied
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See what reviewers are saying
Great and fast service, super fast order processing and very helpful customer support service! And most important, great quality products! I highly recommend!
Company replied
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bou... See more
Company replied
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... See more
Company replied
Company details
Written by the company
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Contact info
Amerikavägen 10, 393 56, Kalmar, Sweden
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3.8
Great
160 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great quality products
Great and fast service, super fast order processing and very helpful customer support service! And most important, great quality products! I highly recommend!
March 31, 2026
Unprompted review
Reply from Hatstoreaustralia
Hi Joana,
thank you so much for your amazing review!
We’re thrilled to hear that you’re happy with our fast service, quick order processing, and helpful customer support 😊 And of course, that you love the quality of our products!
We truly appreciate your recommendation and hope to see you again soon!
Service Hero
I received a great and amazing customer…
I received a great and amazing customer experience
March 31, 2026
Unprompted review
Reply from Hatstoreaustralia
Hi Ozioma,
thank you so much for your kind words :)
We’re delighted to hear that you had a great experience with our customer service, that truly means a lot to us 😊
Service Hero
Good customer service friendly and…
Good customer service friendly and helpful
March 4, 2026
Unprompted review
Reply from Hatstoreaustralia
Hi there,
Thank you so much for your kind words! 💫
We’re really happy to hear that you found our customer service friendly and helpful, that truly means a lot to us.
We hope to see you again soon! 🧢
Service Hero
Very helpful and friendly customer…
Very helpful and friendly customer service! Help me through out the way to change my delivery address, thank you so much!
February 15, 2026
Unprompted review
Reply from Hatstoreaustralia
Hello Jay,
Thank you so much for your kind words! We’re very happy to hear that our customer service was helpful and friendly, and that we could assist you in changing your delivery address smoothly.
We truly appreciate your feedback and look forward to helping you again.
Service Hero
Great product, friendly staff
All interactions were timely and friendly. Final product was fantastic! Love their hats and the people they were gifted to love them aswell.
January 15, 2026
Unprompted review
Reply from Hatstoreaustralia
Hi Katie,
thank you so much for the kind words 😊 We’re thrilled to hear everything went smoothly and that the hats were a hit,especially with the people you gifted them to. That truly means a lot to us
Service Hero
The pricing is dodgy
The pricing is dodgy. They increase the prices and then discount it for a sale, making the sale price not much different to the RRP. I bought a hat last year for $44.99. The RRP has been increased to $51.99 and discounted to $41.59. How can a hat that is one year now more expensive?
November 24, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Linc,
we really appreciate you bringing this up. We understand your concerns regarding pricing and want to clarify that prices can fluctuate based on several factors, including changes in production costs, market demand, or supply chain adjustments. While we try to offer discounts and promotions regularly, the pricing you see reflects those variables.
I also checked our records and wasn't able to find any order registered under your name. We definitely want to address this properly, so could you please contact us with your order number? We’ll be happy to look into it and clarify any confusion.
We value transparency and aim to provide the best 🙂
Service Hero
Love this store
Love this store. Had a delivery mishap. The guys sent me a new item straight away. Best support I have experienced. Would highly recommend purchasing from this store.
July 29, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Kate,
thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our support team, even with the delivery mishap. Your recommendation means a lot to us and we look forward to your next order :)
Service Hero
Not Australian
Ordered a cap from hatstore Australia, and it's been sitting in Frankfurt for over 2 weeks. 3 weeks after ordering I'm sitting here with nothing to show from 60 bucks. Wouldn't expect to wait for a hat from Germany from a company that advertises themselves as Australian.
July 5, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Greedy Rooster,
thank you for your feedback and we're really sorry to hear about the delay with your order.
We want to clarify that we are fully transparent about being a Swedish company. This is mentioned in several places on our site, including in our terms and shipping information.
All our orders are shipped from Sweden, and they typically pass through Germany before continuing to their destination. This can sometimes lead to longer delivery times, especially when customs or transit delays occur. That said, we’d love to look into your specific order and give you a clearer update. Please get in touch with our customer service team with your order number, and we’ll check the current status and estimated delivery date for you
Service Hero
Amazing helped me in everyway possibly
Amazing helped me in everyway possibly, and communicated perfectly thanks again guys
July 3, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Jimmy,
Awesome Customers require Awesome Customer Service.
We stand by 100% high quality and do not accept unhappy customers.
Thank you for your great review!
Service Hero
good store and good experience
I bought 3 caps and it was all good. I had some questions first and the costumer care was fantastic. It takes a bit to reply but they were amazing. really recommend to buy in hatstoreaustralia. I will do it again for sure in the future
June 1, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Marcio,
thank you so much for your kind words and recommendation :) We’re glad to hear our customer care team was helpful and that you’re happy with your caps. We look forward to serving you again in the future
Service Hero
Website was easy to navigate and the…
Website was easy to navigate and the custom hat designer was very easy to use. Tim was incredibly friendly and easy to deal with, and was quick to email regarding necessary changes that had to be made. The whole process was simple and efficient.
June 27, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Joshua,
thank you so much for your kind words! We're thrilled to hear that you found the website and custom hat designer easy to use. We'll be sure to pass your compliments on , we're glad he could assist you so efficiently. We really appreciate your feedback and looking forward to your nest order
Service Hero
Very underwhelming experience so far
Very underwhelming experience so far. Lodged order and waited two weeks as order confirmation said I’d be told when order dispatched. Followed up and was told that would be dispatched the next day or the next week (??). That next week has passed, and still no dispatch notice. Followed up customer support and no response. I assume my hats are coming, but customer support is nonexistent and wait time is excessive. Maybe it’s better if you live in Europe??
June 23, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Nick,
Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.
Best regards!
Service Hero
I’ve paid for a bucket hat online still waiting for confirmation
I’ve paid for a bucket hat online , I’ve got no receipt or confirmation about purchase !
I don’t know if it’s a dodgy site and been scammed
Sent email called them no answer just a recorded message , I think I e been scammed !
Hatstoreaustralia there is nothing Australian about it !
Maybe it will come maybe not
You say to reach out I’ve been trying too, answer your Phone !
Do I cancel my visa payment or just live in hope
June 4, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Quentin! I searched your name and found that to your order an incomplete email address was registered when you placed the order, which is why the emails did not arrive to your inbox.
Our phone line is open Monday to Friday from 6 PM to 9 PM AEST.
As we inform on the website, we are a Swedish company, based in Sweden, and all orders are dispatched from us here in Kalmar Sweden. I see your order is currently in the customs process, but feel free to reach out to us at support@hatstoreaustralia.com and we will help you further with your order!
Isabelle
Service Hero
Thanks viktor.
I have to say thank you to viktor. He helped me change my order after I made the purchase and he saved me a lot of hassle, I can't thank him enough.
March 28, 2025
Unprompted review
Reply from Hatstoreaustralia
Thank you for the lovely review 🧡 I will let Viktor know, he will appreciate your kind words! Let us know if there is anything else we can help you with!
/Isabelle
Service Hero
Your denim caps are the best I have…
Your denim caps are the best I have come accross well made and great material and your delivery was right on.
Once again many thanks. Lawrence
March 25, 2025
Unprompted review
Reply from Hatstoreaustralia
Many thanks for the 5 stars, Lawrence! We appreciate you 🌟
/Isabelle
Service Hero
The colours weren't quite right on a…
The colours weren't quite right on a hat I designed and I got sent. But they were quick to reply and rectify the issue. Great customer service!
March 10, 2025
Unprompted review
Reply from Hatstoreaustralia
Thanks for taking the time to share your experience James! I am so glad to hear that you are happy with our solution. Do not hesitat to reach out to us if there is anything else you are wondering about! 😊
/Isabelle
Service Hero
Quick product delivery even on a…
Quick product delivery even on a standard order! Hats are a great quality and can do an excellent job for laser etched material. Hoping to try the embroidery as the digital print looks a little odd. Customer service was super fast and helpful when I couldnt find a tracking number. Will be back again for sure. The no min order is the greatest benefit
March 14, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Bob,
thank you so much for your kind words and feedback :) We're thrilled to hear you're happy with the quality of the hats and our fast delivery. We completely understand your thoughts on the digital print and hope you'll enjoy the embroidery option. It's great to know that our customer service team was able to assist you quickly with the tracking number. We're excited to have you back again soon. Thanks again for choosing us :)
Service Hero
Amazing online retail experience.
I've purchased 5 products from this store over 2 orders.
Ordering experience very quick and efficient. Shipped quickly.
Recent order one product has a defect. Hatstore was very efficient in rectifying the issue with fast communications and resolution.
Highly vouch for this company based on my recent experiences.
I will definitely shop here again
March 1, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Dank,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Service Hero
Happy days
Arrived quicker than estimated time, great shop will be shopping with hatstore again!
Thanks guys
February 27, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi Joshua,
thank you so much for your fantastic review
:) We're thrilled to hear your order arrived quicker than expected. We're happy you had a great experience. Thanks for choosing us😊
Service Hero
Terrible customer service, No response.
Terrible customer service, my order has been stuck in Germany since beginning of Jan 25 (order placed in December 24) I have emailed them numerous times and just get an automated response. I have now asked for a refund as the package is obviously lost and they will not reply to my requests. Still get an email that they are moving head office….that doesn’t stop you replying to enquiries. Not happy.
Update, so only when the tracking status eventually changes (3 weeks later) do they send me an email. This still doesn’t negate the fact that at no point did they respond to my numerous emails over 2 weeks trying to get an update. My review still stands and unfortunately I would not recommend unless you live in Sweden.
January 25, 2025
Unprompted review
Reply from Hatstoreaustralia
Hi,
We're very sorry for your bad experience. However, your order is still within the ETA featured/mentioned in the checkout menu.
I can see your package has already arrived to Australia and therefore post should delivered it on time, as we informed in the e-mail sent to you recently.
If you still have any questions please do not hesitate to reach out to us again however :)
Service Hero
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