Hattons of London Reviews 13,608

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the smooth and expert handling of orders from initial contact to delivery. Many people are delighted with the quality of the products, often highlighting the detailed craftsmanship and beautiful presentation, including accompanying booklets. The delivery service is frequently described as prompt, efficient, and well-communicated, with many appreciating the secure packaging and timely arrival of their items. However, some customers also noted issues with the packaging, specifically mentioning a change from polished wooden boxes to plastic or rubber-like materials for certain items. Additionally, a few people were dissatisfied with attempts to upsell additional products after their initial purchase, leading to some canceling their orders.

What people talk about most

Product

Consumers find product to be positive. Many reviewers are delighted with their purchases, praising the lovely... See more

Service

Customers had positive experiences with service. Many reviewers praised the highly professional and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Quality

People report positive experiences with quality, consistently praising the superb detail and proof finish of... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick dispatch, and... See more

Based on these reviews

Rated 5 out of 5 stars

Received my 2026 Centenary of Queen Elizabeth II Gold one tenth Sovereign today. Very pleased with the service and arrived in less than 7 days.a lovely little investment that will increase in value im... See more

Company replied

Rated 5 out of 5 stars

I loved the proof finish of this special small coins superbly detailed image of our late queen Elizabeth II and our present King Charles III. It will without doubt be a collectors must have. Combin... See more

Company replied

Rated 5 out of 5 stars

FROM WHEN YOU SPEAK TO YOUR CLIENT MANAGER TO RECEIVING YOUR COIN EVERYTHING IS DONE SMOOTHLY, EXPERTLY AND YOU ARE ALWAYS KEPT IN TOUCH REGULARLY REGARDING THE DELIVERY OF YOUR ORDER. ONCE YOU RECEIV... See more

Company replied

Rated 5 out of 5 stars

Item exactly as described. Delivered quickly. Good quality. Have advised Hattons not to contact me via telephone, but they continue to do so after every purchase. They even change their telephone numb... See more

Company replied


Company details

  1. Coin Dealer
  2. Collectibles Store

About Hattons of London

Written by the company

Specialists in Rare and Exclusive Gold Sovereigns

Hattons of London is a trusted and respected specialist in rare and exclusive coins, including world firsts and exclusive releases.

We provide a bespoke service to new and existing coin collectors, offering a variety of heritage and modern gold coins.

Hattons of London has a team of highly skilled account managers, who are on hand to offer advice and information about the products we offer and the world of numismatics.

VISIT OUR WEBSITE
READ OUR BLOG
CONTACT US

60 Day Complete Satisfaction Guarantee

Unrivalled

Unrivalled
We are so confident that you will enjoy and appreciate the coins we offer that we provide our clients with a 60 Day Complete Satisfaction Guarantee. This provides you with peace of mind, and an opportunity to ensure that your purchase meets your expectations in every way, and is backed up by our first-class client services team. None of our competitors offer this commitment.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Strangely difficult to write this…

Strangely difficult to write this review! What I received was exactly what I ordered, commemorating not only the Coronation of our late Queen Elizabeth II, but also the year of my birth, just two months after her coronation. The quality of the set of coins and stamps, exceeded my expectations, it has to be said.
I was a little confused but ultimately delighted, to have been messaged and receive my QEII 1953 Coronation coin and stamp set, less than a week after placing my order, despite an estimated delivery date, nearly a month later, of between the 5th and 13th May! I was also surprised to note that the coins were ‘superbly presented’ in a somewhat different arrangement to that shown in the publicity material, but nevertheless correctly, in my opinion, centred on the 1953 Crown.
Ultimately delighted with the set and its accompanying, personal memories, received just a few days before what would have been the 100th anniversary of the birth of our late Queen Elizabeth.

April 18, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for sharing your delightful journey with us, Mr Yates. It’s truly heartwarming to hear how the set has not only met but exceeded your expectations, weaving together the stories of your birth year and the timeless legacy of Queen Elizabeth II. The unexpected twist of an early delivery can be quite a pleasant surprise, can't it? I'm glad it added a touch of magic to your experience.
It’s wonderful that you found the presentation superb, The coins and stamps holding cherished memories is the best gift of all.

Warm regards,
Becky

Rated 5 out of 5 stars

I've been a customer of hattons for a…

I've been a customer of hattons for a short time a couple of years and what I've noticed is the pure quality and affordableily of the product the price has just gone up and weights gone down but as a quality item market catches up fast well done hattons love the coins beautiful thanks JS

April 20, 2026
Unprompted review
Hattons of London logo

Reply from Hattons of London

Mr Shields, Thank you so much for sharing your thoughts! It's lovely to hear you've been appreciating the remarkable quality and craftsmanship of our coins over the years. We're thrilled to know they bring you joy. We always aim to offer pieces that shine both in elegance and value. Your kind words truly light up our day.

Warm regards,
Becky

Rated 5 out of 5 stars

Every thing is fine but I would have…

Every thing is fine but I would have liked to have one more but as you explained one household allowed one

April 18, 2026
Hattons of London logo

Reply from Hattons of London

Pramila, Thank you for sharing your thoughts with us! I'm glad to hear everything went smoothly with your latest acquisition. It's always exciting to hear about our customers’ enthusiasm for our exclusive collections. While our household limit might occasionally put a pause on your growing interest, it’s there to ensure everyone gets a fair share of these coveted pieces.

Warm regards,
Becky

Rated 5 out of 5 stars
Hattons of London logo

Reply from Hattons of London

Terence, Thank you for taking the time to share your thoughts with us! It's fantastic to hear that you're pleased with both the quality and service we offer. We’re incredibly passionate about what we do, so your

Warm regards,
Becky

Rated 5 out of 5 stars

Arrived safely no issues

Arrived safely no issues, lovely looking coin, was as stated excellent condition thank you 😊

April 17, 2026
Hattons of London logo

Reply from Hattons of London

Mr Bowles, Thank you for sharing your thoughts with us! It's music to our ears that the coin journeyed safely to its new home and that it lives up to your expectations in all its splendor. We're thrilled you love it as much as we do.

Warm regards,
Becky

Rated 5 out of 5 stars

Overhaul beautiful gift for my…

Overhaul beautiful gift for my daughter, came with lovely booklet and authentic booklet, very pleased with product, communication and price.

April 18, 2026
Unprompted review
Hattons of London logo

Reply from Hattons of London

Michael, Thank you so much for sharing your thoughts with us! We're thrilled to hear that you're pleased with the gift for your daughter. It sounds like you've picked out something truly special for her, and we're delighted that the booklet and authenticity package added that extra touch.

Warm regards,
Becky

Rated 2 out of 5 stars

Unless you want sales calls and letters…

Unless you want sales calls and letters until the rest of your days, don’t buy anything.

I bought a coin as a one off just to see what it’s like. This was at the start of October 2025; all went fine, I had email updates about the coin’s delivery and received it no problem. However, since then I get sales calls regularly. I’ve blocked several numbers but they get new ones. I have asked them numerous times to please remove my details from the sales contact lists, but I STILL continue to receive letters and sales brochures AND calls asking if I’m interested in buying this and that. It’s not right that you call people and try to persuade them to buy things. They can be very persistent and persuasive. I feel for older people or more timid people who might not feel that can say “No.” to these sales calls. Let people buy what they want you don’t need to call them to ask.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable service and a fantastic…

Unbelievable service and a fantastic looking £20 coin

April 15, 2026
Hattons of London logo

Reply from Hattons of London

Derek, Thank you for sharing your excitement! We're thrilled to hear that you're loving your £20 coin it's always our goal to provide something special. Our team strives to offer that unbelievable service you've experienced, and it warms our hearts to know we've hit the mark with you.

Warm regards,
Becky

Rated 5 out of 5 stars

Excellent product and delivery!

Excellent product and delivery!

April 15, 2026
Unprompted review
Hattons of London logo

Reply from Hattons of London

Elaine, Thank you for sharing your thoughts! We're over the moon to hear you're happy with your product and that it arrived swiftly. It's always a pleasure to help enrich your collection.

Warm regards,
Becky

Rated 5 out of 5 stars

Never any problems

Never any problems, easy and simple, 5* customer service

April 15, 2026
Unprompted review
Hattons of London logo

Reply from Hattons of London

Peter, Wow! Thank you for your lovely words about our team. It’s a genuine joy to hear that your experience has been as smooth as a perfectly minted coin! We're chuffed to bits knowing that our service has resonated with you in such a bright way.

Warm regards,
Becky

Rated 5 out of 5 stars

Lovely item for my grandson in a few…

Lovely item for my grandson in a few years, thanks Ab

April 14, 2026
Hattons of London logo

Reply from Hattons of London

Wayne, It sounds like you've found just the perfect gift for your grandson! I'm thrilled to hear that you're pleased with your choice. There’s something extra special about giving something meaningful that will be cherished for years to come. Kudos to Abdur for assisting you; it’s wonderful to have such a thoughtful gesture come to life.

Warm regards,
Becky

Rated 5 out of 5 stars

I conduct my business online

I conduct my business online, and I found the website easy to use. I also benefited from highly professional service and support.

April 10, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for your wonderful review, Mathew! We're delighted to hear you found our website user-friendly and that our team came through with the professional service we strive to provide. Your kind words truly mean a lot to us. If there's anything else we can do to assist you, don’t hesitate to let us know!

Warm regards,
Katie

Rated 4 out of 5 stars

Ordered coin from hattons of London…

Ordered coin from hattons of London arrived promptly & happy with item gift for member of family

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for taking the time to share your experience with us, Carolyn! I’m thrilled to hear that your coin arrived promptly and met your expectations. It's wonderful to know it's meant as a special gift for a family member – I'm sure they will love and cherish it. If there was something stopping the 5-star review that we could have improved on, we would love to hear from you.

Warm regards,
Katie

Rated 5 out of 5 stars

Exceptional quality coin which I will…

Exceptional quality coin which I will treasure forever

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for your lovely words! It brings us immense joy to know that the coin has found its way into such appreciative hands. It's an absolute pleasure to hear that it holds a special place in your heart.

Warm regards,
Katie

Rated 5 out of 5 stars

communication

good communication and prompt delivery.

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Paul, thank you for your kind words! We are delighted to hear that our communication and delivery hit the mark for you. It's always a joy for us to ensure our customers have a seamless experience. Should you ever need anything else or simply want to chat, feel free to reach out.

Warm regards,
Katie

P.S. Just a friendly reminder that we do not sell on investment and are not investment advisors.

Rated 5 out of 5 stars

Silver 1/8 sovereign

All good,thanks

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for taking a moment to share your thoughts with us, Terence. It's wonderful to hear that everything went smoothly. It's always a pleasure assisting you, and please know that we're here if you have any questions or need anything else.

Warm regards,
Katie

Rated 5 out of 5 stars

I was looking for gifts for my 3 grown…

I was looking for gifts for my 3 grown up children as a keepsake and decided on your product perfect!!

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Thank you so much for your lovely words, Elaine! It warms our hearts to know that our pieces have found their way into your family as cherished keepsakes. There's something truly special about sharing such unique gifts with loved ones. We hope that your children treasure them for years to come.

With warmest regards,
Katie

Rated 5 out of 5 stars

Good company…

The company is very professional.The coin was lovely and it came eith lots of information.

April 11, 2026
Hattons of London logo

Reply from Hattons of London

Thank you for sharing your experience with us, Julie! It's wonderful to hear that you found everything so professional and that you're delighted with your coin. We love ensuring our customers receive all the details and care that go into each piece. If you ever have more questions or need anything else, feel free to reach out.

Warm wishes,
Katie

Rated 5 out of 5 stars

Excellent recommendations thank you

I have never been disappointed with your recommendations, they have always been spot on, i love tbe latest addition to my collection, it is my first platinum one it is truly lovely thank you.

April 10, 2026
Hattons of London logo

Reply from Hattons of London

John, reading your words absolutely made my day! I'm thrilled to hear that you’re enjoying your first platinum addition—what a stunning piece to have in your collection! It's wonderful to know that our recommendations have been right on target for you. Here's to many more delightful finds ahead!

Warm regards,
Katie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look