While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It’s always a wonderful experience to visit haute store as Deepak is always there to help; guide and suggest…authentic products at great price, always grab the deal whenever available you will not reg... See more

Rated 1 out of 5 stars

Still Not received Any product and no refund it has been 2 months tired of calling and texting but no one response.Please at least Refund my Money.🙏😡 👎🏻

Rated 3 out of 5 stars

Getting through to your support staff in Delhi is next to impossible. Watsapp msgs are not replied to for days ,till then you loose the deals 🙄. Earlier deliveries were early and on time ,this time I... See more

Rated 5 out of 5 stars

I visited their delhi store recently and had a lovely experience. Amazing collection, great prices and lovely staff. Special shoutout to their staff for being super nice. Coming back to them for mor... See more

Company details

  1. Shopping & Fashion

Written by the company

Haute24 is committed to bring shoppers in India the best of American and European authentic luxury products to their doorstep. We are a physical & online luxury outlet with more than 75+ top designer brands, 45,000 happy customers and more than 750,000 products delivered. Our main store is based in Gurugram, Haryana, India. We have shipping operations from Paris, London, San Francisco, Detroit and Dallas. You can choose from a large selection of Luxurious Designer Apparel, Shoes, Handbags, Accessories, Watches from the most established International Fashion Houses and Brands all under one roof. All products are 100% authentic with guaranteed lowest prices in India.


Contact info

3.4

Average

TrustScore 3.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Getting through to your support staff…

Getting through to your support staff in Delhi is next to impossible. Watsapp msgs are not replied to for days ,till then you loose the deals 🙄. Earlier deliveries were early and on time ,this time I received my order after 10 weeks.No emails where can write or ask for help ,no tracker of your product delivery. You need to tighten your shoes and employees very upsetting this time .

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

They deal always in authentic product

They deal always in authentic product. Deepak is always ready to help. I have purchased many products from their website Like louis Vuitton, Gucci etc. Ready for next one now… spl thanks to Deepak tiwari

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away do not order.. a basic tracking is not available on the order

After waiting for months.. I am now done.. inspite of constant reminders and follow ups, I still don't have my order. I was promised a refund but no sign of that either

October 5, 2021
Unprompted review
Haute24 logo

Reply from Haute24

Hi Sakshi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.

Rated 1 out of 5 stars

lousy and useless company

lousy and useless company, tired of running behind them for a exact delivery date... extremely irresponsible..
Been waiting for over 2 months after paying extra for quick delivery.
it shouldn't take so long to just get my order...

September 25, 2021
Unprompted review
Rated 1 out of 5 stars

I am never going to order again from…

I am never going to order again from haute24. Worst Site ever... The sales people are completely fraud... They do not pick up the call only or respond on whatsapp after taking the order and I get a message saying the order is not available... Very bad service.

September 13, 2021
Unprompted review
Haute24 logo

Reply from Haute24

Hi Astha, We’re sorry for the inconvenience caused. Your refund was processed successfully. Please contact us at info@haute24.com if you have any other concerns.

Rated 1 out of 5 stars

The customer service Horrible

The customer service Horrible. Terrible I tell you. I'm really very disappointed.
My order was delayed for over 3 months and after that I received a call from them saying that it's not available. Just unbelievable.
Really Terrible Experience. Would recomend to just stick to Darveys or Tata Cliq. Haute24 is a scam. They just take the money and go unresponsive after that.

September 8, 2021
Unprompted review
Haute24 logo

Reply from Haute24

Hi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look