Haute Florist Reviews 

The experience was very outstanding
My first review was accurate
Except my star rating was wrong
I would definitely recommend
And you deserve 5 stars 🌟

We were really happy with the basket of garden plants we ordered for next day delivery. They looked very fresh and healthy and will hopefully thrive in the garden 🪴 but for now look perfect as they are.

The flowers arrived wilted, smaller than I paid for, and squished. Many of the petals were browned. When I complained with photo evidence, they offered me half price credit to my account or partial refund. I had to push and call the customer service to eventually get a full refund. Definitely was not worth it. Will not be buying from here again.

Delivery was amazing ordered Saturday afternoon on a Bank Holiday Weekend and it was delivered Sunday ...however the flowers were not as advertised and the bouquet could have been picked up in a super market it was not special or the upgraded large I had paid for and left me feeling disappointed when I was trying to cheer up a friend who has lost her soulmate dog in a tragic accident

I purchased a large bouquet of peonies for £55 and paid the additional £10 for the upgrade option only for my bridesmaid to receive the same amount of stems pictured in the standard image (6 peonies and 6 miscoloured stocks).

Having followed this up with customer service I then went through several painful and patronising conversations about the life cycle of peonies. I'm fully aware they're sent in bud form to protect the blooms. My issue was regarding the lack of total stems for a "large" bouquet, which the customer service team continuously ignored.

I gave up fighting for a replacement or a refund because you can't have a rational conversation with a plank, I've just accepted I've had to learn that Haute Florist are crap the expensive way, and to try discourage others from having the same experience.

I ordered a bouquet of flowers for my Mums 80th birthday. I wanted them to be special so paid £100 for The Majestic. They arrived on time and my Aunt who is a professional florist arrange the flowers for my Mum and sent me a photo. I will say I was a bit disappointed with the bouquet as it was not really like the website picture but accepted that sometimes this can happen. However within 3 days the flowers were dead! My Mum sent me pictures and I sent them and a complaint in the Haute asking for a refund. I got a reply back telling me that the complaint should have been made within 3 days but to send pictures and they would see what they would do. I had already sent picures but sent them again. I got no reply back! So I was then asked to review my flowers which I did and they came back with exactly the same response. It is obviously an automated reply just with someone’s else’s name at the bottom. I would like a refund but getting nowhere. Terrible customer service and terrible flowers. Will never use them again.

Flowers died wilted and fell apart after 3 days and when I contacted them they did not give a dame and request date stamped photos 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ empathy no customer service awful quality of flowers DO NOT USE AWFUL COMPANY!!

The recipient was extremely satisfied

I ordered flowers as they advertised “Next day delivery” to cheer up friend who is not well. 2 days past… flowers still not delivered. Called customer service, they say there is no guarantee as they use third party courier service, which is Royal Mail! May I ask how these flowers is going to look after 3 days transit??? Requested refund, they refused to issue at this point apart delivery fee! Never ever I will use this company and wouldn’t recommend anyone!

Flowers and chocolates first class my friend loved them. Delivered with care would highly recommend this company.

Absolutely awful! Please do not waste your money....quite literally WASTE! You could get better at the supermarket. They charge so much and what they send is embarassing! Although I ordered a standard the downsize is ridiculous. Theres flowers missing and they have the cheek to say that you need to put it in a vase and let the flowers bloom. What flowers?! Theyre missing! They offered a 50% credit and I refused because how can you trust they wont do the same again.
Avoid at all cost!

I would give no stars if this were an option. I typed into Google florists in a specific area and it came up with this poor effort. I ordered the flowers before 22.00to arrive the following day and had a confirmation email to say it would be before 12.45pm the next day. The person did not receive the flowers. I phoned the company to be told by a robotic speaking advisor that it says in the small print that it can take 2 working days....it doesn't in fact, it says by 17.30pm the next day. Refused to give me a refund plus told me after I explained the person would then be in hospital for a prolonged period, that they would continue to try to deliver for the next 3 days before the flowers being returned to the company. She stated that she couldn't contact the courier as they didn't have a number..... seriously is this a way to run a business!!! So the response is not acceptable either. If you are offering next day delivery, that's what it should be otherwise you are wrongly advertising, and to be clear it says we we deliver by 17.30 perhaps you should check your own website

Late delivery on flowers ordered a week plus in advance for Wedding Anniversary, very poor quality expensive flowers. Terrible customer service who eventually said sorry but immediately shut down any further compensation. Do not suggest using them. Buy locally.

Absolutely do reliable such great service

So easy to order from abroad. Delivered on time in a fresh state. Would definitely use again. Also, was more reasonable than ordering via Interflora. top marks.

I ordered the ‘Rose Reverie’ bouquet for £45 plus delivery as a thank you gift to my manager. It was ordered on Monday 1st of June for next day delivery. The flowers arrive yesterday (2nd) in my managers name. When I removed them from the box it was quickly evident that they were not the flowers that I had ordered. They looked nothing like the bouquet advertised and were also half the size. The roses were dead round the edges and some of the petals were torn. There was no foliage as seen in the pictures shown on their website. There was also no water in the wrapping that they came in. I contacted their chat customer service straight away (around 3pm) to make a complaint. I sent a Birds Eye photo of all the flower heads and close ups of the roses. After going back and forth they initially offered me £10 as good will which was insulting. The agent told me that they wanted to see a picture of the flowers in the vase to assess them. I was insulted, as the poor quality of the flowers was evident so I’m unsure of what difference it would make to see the stems. After I said I wanted to escalate this further and called them out for fraud they then offered replacement flowers. They have at this point already been delivered to my manager and I wasn’t prepared to have another poor quality bouquet that had been completely miss sold to me. I’ve had better quality from the supermarket. The company is fraudulent and make it near enough impossible to receive the customer service that you would expect for the price point, with their ‘support’ agents being anything but helpful. Avoid this company at all costs.

Flowers were perfect arrived in time. I had a question as I was ordering and I as able to speak to an assistant online who helped me with the process which was really helpful. Would recommend this seller.

I haven’t seen the flowers so I can only hope that to they are ok.
After ordering online I did not however have an email to say they had been sent and no one to confirm they had been received. Sarah.b in customer service though was excellent. She was very polite and quickly addressed my concerns and resolved my issues. Full marks to her.

I ordered an arrangement to be sent to my sister. She absolutely loved them and sent me this message... "Thank you so much for these! They are absolutely beautiful and made me cry".
The delivery was prompt too.
Recommended.