Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
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Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
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Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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Reply from Haute Florist
Hello Diane,
Thank you for your 5-star review.
Kind regards,
Tom
Reply from Haute Florist
Hello Ailsa,
We're glad to hear your flowers arrived on time and were beautiful. Thank you!
Kind regards,
Rosie
The Royal mail said they didn't…
The Royal mail said they didn't deliver, asked to reschedule, then said they were delivered, a bit confusing. The flowers were loved so all good
June 5, 2026
Unprompted review
Reply from Haute Florist
Hello,
We appreciate your feedback. We are glad the flowers were loved, despite the delivery confusion. We will review this process.
Kind regards,
Tom
Bought a large bunch of flowers mother…
Bought a large bunch of flowers mother care ones, cost over £40 would have been better going to Aldi not worth the money espywhen supposed to be large
June 12, 2026
Unprompted review
Reply from Haute Florist
Hello Andy,
Thank you for your review.
We are sorry that the flowers did not meet your expectations in terms of size and value. I have requested further information.
Kind regards,
Rosie
Easier ordering, lovely flowers!
Easier ordering, flowers arrived in good timeframe. Communication was good and recipient very happy with quality of flowers. Thank you!
June 4, 2026
Unprompted review
Reply from Haute Florist
Hello Teresa,
We're so glad to hear your ordering was easy and the flowers arrived promptly. We appreciate your kind words!
Kind regards,
Rosie
Sun-kissed Sensation bouquet
I ordered a bouquet of flowers on the evening of the 9th June and they were delivered on 10th June. The flowers are absolutely beautiful. Thank you
June 10, 2026
Unprompted review
Reply from Haute Florist
Hello Helen,
We are so glad to hear you loved the beautiful flowers and their prompt delivery! Thank you for your kind words.
Kind regards,
Tom
Really lovely flowers thank you
June 3, 2026
Unprompted review
Reply from Haute Florist
Hello Fiona,
We are so pleased you loved the flowers! Thank you for your kind words.
Kind regards,
Tom
Very beautiful bouquet 💐
Very beautiful bouquet 💐! Very pleased with cost and delivery thank you !!
June 2, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so glad you loved the beautiful bouquet! We appreciate your kind words about the cost and delivery. Thank you for your feedback!
Kind regards,
Rosie
Reply from Haute Florist
Hello Tohfeh,
We're happy to hear that our service was timely and reliable. We appreciate your positive feedback.
Kind regards,
Tom
Stunningly beautiful bouquet
Stunningly beautiful bouquet. Would highly recommend.
June 3, 2026
Unprompted review
Reply from Haute Florist
Hello Thomas,
We are so pleased you loved the beautiful bouquet! Thank you for your kind recommendation.
Kind regards,
Rosie
Well received birthday gift.
Sent as a birthday present, with a vase and chocolates, it was enjoyed for all of ten days before it started to fade.
This was the first time I have used the company and I am encouraged to use them again. Customer Service were also very helpful.
May 28, 2026
Unprompted review
Reply from Haute Florist
Hello Susan,
We are so glad to hear you enjoyed the birthday present and that our customer service was helpful. We appreciate your kind words and look forward to serving you again.
Kind regards,
Rosie
Beautiful flowers and good delivery
Beautiful flowers and good delivery. 👍
June 3, 2026
Unprompted review
Reply from Haute Florist
Hello Lesley,
We are so glad you enjoyed our beautiful flowers and delivery. Thank you for your kind words!
Kind regards,
Tom
Late night order for next day delivery!
I decided at 21.45 that I wanted to send a bouquet to my mother for the next day. I ordered a bouquet and it arrived, as promised, the next day …and it was stunning. It looked exactly how it was represented in the photo on the website.
June 2, 2026
Unprompted review
Reply from Haute Florist
Hello Sam,
We are so pleased to hear that we could help you send such a beautiful bouquet to your mother on time. We appreciate your kind words!
Kind regards,
Rosie
Do not buy from this website
Do not buy from this website. Not unless you don't mind paying way above the odds for a very mediocre bunch of flowers. I paid for a large bouquet for my grieving friend and what arrived was a very small bunch of poor looking flowers. They looked nothing like the image on the site. I really wish I had bought a bouquet from the high street at half the price. When I complained to the customer service team, they treated the complaint like a joke and constantly requested additional images to be sent to them as they “couldn’t see it on their system properly” when I explained my friend had much more important things to be dealing with, then taking additional pictures of the poor flowers she had received, they said they couldn’t help. There are much better companies out there than this, so save your money.
June 6, 2026
Unprompted review
Reply from Haute Florist
Hello Liz,
Thank you for sharing your feedback.
We are truly sorry to learn that the bouquet sent to your grieving friend did not meet your expectations and that our customer service response was unhelpful. This is not at all what we would expect. I have requested further information.
Kind regards,
Rosie
Poor quality - florists choice
Ordered the florists choice as the example photos looked big and beautiful (ordered the large) however the bouquet that arrived was mismatched colours and was quite sparse and poorly put together.
My fault for ordering the florist choice but went with the company as thought they were more premium.
Sent a message but was told the florist bouquet is what it is! Looked like the flowers nobody wanted!
June 3, 2026
Unprompted review
Reply from Haute Florist
Hello Isabelle,
Thank you for your review.
I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager.
Kind regards,
Tom
Great flowers but late!
Great flowers and easy to order but arrived a day after my Mum’s birthday and I had given three days notice. When I complained they asked me lots of questions about the order in 3 separate e mails that they already had from the order form and I haven’t heard anything since. Ghosted!
June 2, 2026
Unprompted review
Reply from Haute Florist
Hello Mark,
Thank you for your review.
We are truly sorry the flowers arrived late and for the frustration caused by our follow-up process.
We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future.
Kind regards,
Rosie
The experience was very outstanding
The experience was very outstanding
My first review was accurate
Except my star rating was wrong
I would definitely recommend
And you deserve 5 stars 🌟
May 30, 2026
Unprompted review
Reply from Haute Florist
Hello Shane,
We are so glad you enjoyed your experience and appreciate you taking the time to update your star rating! Your recommendation means a lot to us.
Kind regards,
Rosie
We were really happy with the basket of…
We were really happy with the basket of garden plants we ordered for next day delivery. They looked very fresh and healthy and will hopefully thrive in the garden 🪴 but for now look perfect as they are.
June 1, 2026
Unprompted review
Reply from Haute Florist
Hello Carole,
We are so glad to hear you are happy with your fresh and healthy garden plants! We hope they thrive beautifully for you.
Kind regards,
Rosie
The flowers arrived wilted
The flowers arrived wilted, smaller than I paid for, and squished. Many of the petals were browned. When I complained with photo evidence, they offered me half price credit to my account or partial refund. I had to push and call the customer service to eventually get a full refund. Definitely was not worth it. Will not be buying from here again.
May 31, 2026
Unprompted review
Reply from Haute Florist
Hello Chira,
We are truly sorry to hear that the flowers arrived wilted and damaged and did not meet your expectations. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
We also regret that the resolution process took longer than anticipated and appreciate your patience while the matter was being reviewed.
Kind regards,
Rosie
Disappointing flowers…good delivery
Delivery was amazing ordered Saturday afternoon on a Bank Holiday Weekend and it was delivered Sunday ...however the flowers were not as advertised and the bouquet could have been picked up in a super market it was not special or the upgraded large I had paid for and left me feeling disappointed when I was trying to cheer up a friend who has lost her soulmate dog in a tragic accident
May 23, 2026
Unprompted review
Reply from Haute Florist
Hello Rachel,
We appreciate your feedback regarding the flower delivery, and we are truly sorry to hear that the bouquet did not meet your expectations, particularly given the difficult circumstances surrounding the occasion.
After reviewing your case, I can see that you have not yet contacted our customer support team directly regarding this matter. As a result, we have not previously had the opportunity to investigate the concerns raised or offer a resolution.
A member of our reviews team has now reached out to you and hopes to work with you to resolve this issue as quickly and satisfactorily as possible.
Kind regards,
Tom
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