Haute Florist Reviews 

I ordered a hand tied bouquet from this company and the flowers were a huge disappointment. Nothing like the bouquet that was advertised and confirmed in my email. My friend sent me photos of the flowers once delivered, she had arranged them in a pint glass. The amount of flowers delivered was really pathetic and not worth the cost. I decided to contact Haute florist to express my disappointment, they replied asking for more photos and offering a £15.00 voucher off my next order. I sent more pictures which confirmed that the flowers delivered were sparse and no where near what I had ordered. They sent another email to say after reviewing the flowers in the photos with the florist that they felt the flowers were of good quality. Avoid this company and use local suppliers, you definitely get a better service and quality. I will not use this company again.

On time - quality product - easy to use app

The flowers were for my sisters birthday.
She was thrilled with them and sent me a photo they looked beautiful

I live in Liverpool and was looking for a florist near Bacton, Suffolk to deliver flowers to my daughter. They were delivered exactly when they promised and flowers were beautiful

Absolutely horrendous, disgusting company. do not use. Terrible flowers, no customer service and just vile interactions

‼️ Haute = Prestige Gifting ‼️

Emailed them with a complaint and they just brush you off wait for the flowers to bloom. Very disappointed. The only positive thing I can say is that the presentation (box and ribbon were nice), but they don’t make up for the fact that the bouquet delivered looked nowhere near the bouquet advertised.

In my opinion, the flowers received looked closer to a £15 supermarket bouquet than a bouquet advertised at £55 and reduced to £40.

This was bereavement flowers for a friend. This is disgusting they are getting away with it using a different brand.

Flowers are dying off already, and sent images to company. Offering a £20 voucher. I will never use this company again. BE AWARE

Update - Further to company’s reply at bottom. I haven’t heard anything back at all.

I was not initially happy with the flowers I receive and was disappointed, considering the high quality I received in 2024. But the customer services team were on hand to investigate and replace my flowers immediately once I flagged the issue. Order 676917

Turned up on time, excelllent quality 100% recommend

This is the third time I've used haute to send flowers to a special friend, today was the first time I saw what I had ordered (I normally just order and send) and I must say I am more than impressed with the quality and beauty, I will never use anyone else for floral gifts ever again,, worth every penny.

Lovely quality
Easy to order
Timely delivery
Recipients always love
Thank you

Really disappointing in size and quality. Raised it with them and they offered a £10 credit. Would never use again or recommend.
Further to their reply below this is also a LIE I wasn’t seeking a refund at all this was a gift. I would’ve accepted a replacement bouquet if this had been offered earlier - but by the time they did I was so fed up with them I didn’t want another bar of them. They have no concept of what “customer effort score” is but by not reading my emails properly, providing repetitive pasted replies and quoting policy and asking repeatedly for more photos I was just exhausted and frustrated by the time they finally offered a replacement. So NO I wouldn’t have a haute bouquet given to me for free - they are that bad.

If I could give 0 stars I would.
Ordered flowers for my mums birthday and chose them because they delivered on a Sunday on her birthday.
She waited in all day and they never turned up & I received an email from Royal mail to say the address was inaccessible. It is a normal residential address which royal mail deliver to frequently so this was really frustrating.
I contacted Haute to explain and see if they could take up with Royal Mail and if there was anything they could do as I paid a lot of money for the flowers to be delivered on a special occasion.
Didn't even offer to refund the delivery charge and still no update with delivery...

Update.. delivery has now been received and for £45 you get 8 flowers. They look like the £5 flowers you get from the local supermarket.

Delivery arrived late and when I emailed to cancel the order I was told that the next day it had been delivered. Requested a partial refund which they refused. After several emails and pointing out consumer law I got a refund on the delivery. It wouldn't be so bad if you are spending £20 -£30 but when you spend over £50 plus then its not a luxury experience and service you'd expect. Needless to say I won't be using them again.

Great service and product! Professional good communication throughout the entire process. Thanks

Recipient was very happy with the flowers

The delivery was delayed and flowers arrived 4 days after the delivery date for a birthday. Contacted them and no help just acknowledged it was frustrating. I wouldn’t recommend using them at all.

Ordered a medium bouquet for my friends 40th birthday. When they arrived the stems are broken and floppy and the bouquet much smaller than expected for the cost. Contacted customer service who advised they saw no issue with the bouquet received despite sending pictures and videos. Expected so much more and very disappointed. Have bought much nicer flowers from the supermarket.

My friends kindly sent me flowers during my illness, but they arrived three days late. Unfortunately, when they were delivered, the flowers were completely wilted and dried out. They were in such poor condition that I had to throw them away within an hour.

I felt especially sorry for my friends, who paid for a gift that arrived unusable. They have already contacted your team about this issue, but their concerns appear to have been ignored.

Delivering flowers in this condition is unacceptable, and I hope you will address this matter properly and respond to the complaint. Based on my experience, I can understand why there are so many one-star reviews. VERY DISAPPOINTING

Happy with Haute Flower, flowers arrived to my friend on time and she said they were lovely. Great that they have options for safe flowers for people who own cats. Would use again.

Excellent great flowers