Haute Florist Reviews 

The flowers were beautiful!!!

1 because you can’t give zero. I paid £70 for the large bouquet.
These were for my mother’s 80th birthday. I requested a Sunday delivery. They were handed to Royal Mail on Thursday and delivered late Sunday afternoon. By Tuesday when I visited my mum the only things left were the painted leaves, thistles, 3 orchids and 3 pink roses that were shrivelled up. The rest were rotten and had to be thrown away the day after they were delivered. The 3 roses were thrown away on Wednesday. Apparently you get a 7 day freshness guarantee!
I complained. The e-Mail ‘compensation’ insults that followed were unbelievable and I was left wondering what I was most insulted by - their compensation or the flowers. A £15 pound voucher off my next purchase, saying they wanted my mum to retrieve the dead flowers from her garden waste bin as evidence! The photos that I sent clearly showed that this £70 ‘luxury bouquet’ were unacceptable.
Unsurprisingly I don’t think £15 refund is acceptable. I want a full refund. I’ve shown friends the photos of the flowers and they are shocked.
You should be able to attach photos to these reviews so people can be warned before they part with their money. A £15 refund would mean I’d paid £55 for some painted leaves and thistles! A garage forecourt wouldn’t do that!
I am now taking this issue further. All e-mails have been saved and will be submitted with the photos as evidence.

RECEIVED DEAD FLOWERS & NO REFUND

Ordered a £70 bouquet to a family friend, and they received completely dead flowers. Sent the picture to customer service — they requested more photos days afterwards (the bouquet having already been disposed of) and then accused the recipients of using AI to alter the photo (photo was clear and included the note handwritten by the company’s own employees). Only offered £10 credit on website after I expressed I will never be using them again.

The bouquet was to thank recipient for the use of their helicopter — definitely wouldn’t be using AI to swindle a cheap flower company out of £70.

Save your money and use Prestige Flowers or Interflora instead.

A total scam! Do not trust the images or florist. They supplied a completely different bouquet, and refused to refund me. My credit card company is now dealing with it. Awful service.

Website and ordering process are fine. But the delivery and lacklustre flowers and packaging were, frankly, a joke for the price. Should have checked the reviews prior.

Do not use this company!

I ordered flowers for my cousin's 40th birthday, but they were delivered to the wrong address. The road name on the delivery was completely different from the one I provided.
When I contacted customer service, I was told they had fulfilled their terms and conditions and therefore could not offer a proper resolution. I struggle to understand how delivering an order to the wrong address can be considered fulfilling the service that was paid for.
The only compensation offered was a £15 voucher towards a future order. However, after this experience, I have no confidence in placing another order and risking the same issue happening again.
Very disappointing customer service and a lack of accountability when things go wrong.

Excellent delivery service and emails with delivery being made and completed. My father received exactly what I ordered. Thank you.

Arrived when it was supposed to, lovely box, there wasn’t that much in it for the price but still a pretty gift

Excellent! easy to order such beautiful flowers,much appreciated.fully tracked and delivered as stated thank you.iwill send flowers with your service again

Unfortunately the flowers I ordered for my husband started wilting after a day. The quality of the flowers was poor. I have used them in the past without any issues, but I was not happy with the flowers or customer service on this occasion. I will not be using their services again.

Should have checked the reviews before hand. Diabolical that they can advertise what they do on the site when a shabby supermarket bunch shows up.

Always happy with the freshness and selection of flowers delivered. My favourite on line florists

Flowers arrived on time and were beautiful! Friend was over the moon so had the desired effect. Smooth transaction, great communication and value for quality flowers just great. Highly recommend!

Absolutely disappointed with the flower arrangement Haute flowers sent to a friend.
In fact I was so embarrassed when she sent the picture of the flowers she received.
It was completely different than the picture on the website. I’m actually so disappointed that I would have rather not sent the flowers to save me the embarrassment.
Never again I will order anything from this website!

Customer service was extremely unhelpful and kept insisting there was nothing wrong with the flowers they sent!

I would have loved to put on this site the two pictures of what showed on their website and what was delivers but unfortunately I couldn’t copy and paste it here!
Please make sure you never order from them and save your money!

Ordered a bunch of peonies for a dear friend who had recently received some bad news.
Rather than cheer her up, she received a half dead bunch , which was very upsetting.
She contacted Haute Florist and sent them photos and initially they offered her £15 off a future bunch but she told them this was unacceptable.
So reluctantly they sent through new flowers which were better.
Very disappointing and won't be using them again.

Delivery on time. A lovely bouquet and … the Belgian chocolates were from Belgium !!

One happy friend- thank you ☺️

I genuinely wouldn’t bother, they sent the complete wrong flowers first on my mums birthday, they were also half dead, after lots of arguing finally got the right bouquet of flowers sent out and the quality of them is awful, they are dead already.

I ordered flowers for my best friend for £34 + charge for next day delivery. They were never successfully delivered. Royal Mail attempted redelivery to a Post Office I had specifically nominated but did so after the Post Office had already closed. My friend visited the Post Office multiple times and was told nothing was being held for her.

I raised a formal complaint via phone and the agent was so rude I did so via email and was passed between two staff members. The first, Kyle, told me the recipient’s availability was the issue completely irrelevant given I’d redirected to a staffed Post Office. The second, Thomas, who claimed to be a senior manager, told me they had fulfilled their obligation because a delivery was “attempted.” Neither addressed the fact that the attempt was made outside opening hours.

The Royal Mail tracking link they kept sending me was broken and non-functional. I could not arrange redelivery or even find out which Post Office address had been used. When I tried to contact Royal Mail directly, their system returned an error. I raised all of this and was still refused a refund.

To add insult to injury, rather than refunding my money, they offered me store credit. I do not want store credit for a company I will never use again. I want my money back for goods that were never received.

Avoid this company. When things go wrong, they hide behind courier tracking and refuse to take responsibility even when the failure is clearly their courier’s fault. Their customer service is dismissive and their complaints process is non-existent.

Perfect service perfect timing