Haute Florist Reviews 

Flowers arrived on time, feedback was they were beautiful she was delighted to receive them.

These guys are shocking. I paid almost £70 for an Xl bouquet, what was delivered was unrecognisable to what I ordered, half of it was already dead and have the size of what I paid for - they reluctantly agreed to resend and the second attempt was the smallest bunch of crap flowers, not even the same colour I opted for, please don’t anyone else waste your money, you will buy better in Aldi x

I spent £120 on two bunches of flowers from here. Paid extra for set day delivery. Paid extra to have largest bunch they do. Disappointment is an understatement. These flowers were meant for a funeral, one bunch which was the more expensive ones never got delivered despite ordering both together. The other bunch was half dead and worse than a cheap bunch from the supermarket. No way we're they a large bunch either. I was left having to get same say flowers from a local florist which I should have used in the first place as they were fantastic. I received more of an apology from the local florist that someone has messed up so bad on funeral flowers.
I must have sent about 30 emails talking to customer service who continually offered a new bunch of flowers which was not needed as the funeral had passed. They were adamant not to give me a refund for undelivered flowers and dead flowers and said new flowers on only one bunch is all they could do. I showed proof of non delivery and proof of poor quality. They repeated themselves, ignored the law and asked for things I'd already sent. Not actually reading my emails explaining the situation. I escalated it higher after getting no where. The manager then again offered new flowers again ignoring me that the funeral had passed. Eventually I got a refund. Worst customer service I've ever recieved. Save your money and use elsewhere. Such a poor company now. Used them a couple years ago and flowers were lovely. But seems they've dived downhill and don't care about quality or their customers. AVOID AT ALL COSTS.

Omg the most beautiful flowers was delivered to my friend for her 60th birthday that I ordered she said she has never seen such beautiful flowers and the box they was in the colours and everything was simply stunning thank you
You are my new place to order now

Worst flowers sent to two of my friends ever!! The flowers were poor quality and expensive at the same DID NOT match the photo at all!! Do not order from them!! Its an embarrassment!!!

I ordered Florist’s Choice for my mums 60th birthday after spending time looking for the perfect flowers as I live overseas. I was completely embarrassed by what she received, the bouquet was worlds apart from what is advertised on the website. Whilst I acknowledge seasonal flowers can differ and variations can be expected, the bouquet was no way near representative of the image shown, everyone I showed the pictures to were disgusted. Haute refused to offer any form of resolution beyond a £10 voucher which I definitely do not intend to use this company again. I have now created a chargeback with my card provider. If you’re expecting something similar to the images on their website, I’d recommend managing your expectations or considering another florist

I was extremely disappointed when the 'Country Wild Garden' bouquet I ordered for my friend's retirement arrived. It looked nothing like the bouquet advertised and was not of the quality I expected, especially for such an important occasion.
However, I would like to commend Kyle for the way he managed my complaint. He was professional and genuinely took my concerns seriously. He investigated the issue promptly, acknowledged that the bouquet had not met the expected standard, and arranged for a replacement bouquet to be sent.
Kyle offered excellent customer service and resolved the situation for me.

Delivery was super quick and efficient and the flowers were stunning!

I ordered flowers from out of town to be delivered to my daughter-in-law. This always makes me nervous because I never know what they’re gonna get. But she sent me a picture and it was even more beautiful than I would have .

This is the 2nd time I’ve used Haute Floriste and again the flowers were gorgeous. Delivery was fast too. Good value for money. This is now my ‘go to’ florists for deliveries

Wildly disappointed. This looked like a great quality florist, with good customer service. I trusted them with my daughter’s birthday flowers. Her favourite Peonies. Well, despite my double checking, the flowers didn’t arrive. I received an email telling me that they had arrived, via Royal Mail. This was not true. When I challenged Haute via customer chat, they admitted no flowers had arrived today and were now not going to arrive today!!! Anyways, they confessed, they didn’t have any peonies left!!! So, they had failed on both counts! No birthday flowers, no peonies. Haute did offer me ‘credit’ (to the value of what I had paid) which quite frankly was pathetic. They had not honoured their customer service guarantee and whilst typing from what appeared to be a script, the operative from customer services seemed totally unbothered. My advice, if it’s important - don’t trust this florist!! Quality of flowers?? Well, I for one couldn’t say, because they never arrived. This is not a service anyone would expect. From a very unhappy customer. Just as a PS, despite their promises I am yet to receive a refund (the very least they could do) or even an email of refund confirmation. Haute florist have provided a shockingly poor service. The guarantee of service is totally worthless.

NB: And the reply (below) says nothing useful. No mention of my daughter’s missed birthday, that was the important factor.
Obviously not important to them … so if you are considering ordering from them, this might be something to note.

Guys, you are a florist and you missed a birthday!!!! That’s seriously bad!

Also, no confirmation of a refund yet. But I have low expectations of this company. Very poor :(

The flowers were beautiful and perfect, I appreciated so much the timing and the professionally in it’s all.
Thank you very much for everything and I’ll be back ordering more!!! (In fact I already did and hopefully in the future I will be able to continue sending weekly flowers thanks to you!!)

I am American and it was a supreme pleasure working with Haute Florist to deliver flowers to a friend in the UK. The peonies were breathtaking (she nicely sent me a photo). The quality of the bouquet was outstanding, the delivery was speedy, the communication was excellent. Bravo Haute!

Ordered flowers to be delivered on a specific date which was our anniversary date. Two days prior to this date I reverent email from Royal Mail stating they will be delivering the flowers a day later than what I paid for. As far as Haute florist are concerned it’s my problem. Exceptionally poor service and do not recommend anyone buying anything from them.

Lovely selection to choose from, easy to navigate the web site to arrange, delivered on time, and nicely presented. The recipient seemed very pleased, said they were beautiful.
Not the first time I have used Haute, and will continue to be a returning customer!

Do not purchase from Haute Florist.

I ordered the **Pure Elegance** bouquet expecting something that resembled the beautiful, luxurious arrangement shown on the website. What was delivered was a sparse bouquet that looked more like something you could buy from a supermarket for under £20. It was nowhere near as full or as impressive as the product photos suggested.

I raised this with customer service, providing photos of what I received, but they refused to offer even a partial refund. Their response was that the bouquet represents the advertised product and would eventually bloom to resemble the photos. In my opinion, the difference isn't about flowers being in bud - it's about the overall size, fullness and presentation being materially different from what was advertised.

After purchasing I noticed other reviews describing exactly the same experience, which made me feel this wasn't an isolated issue.

If you're ordering based on the website photos, I'd recommend thinking twice.

​Dear Rosie,
​Thank you for your response. To clarify, the issue has always been that the "Large" luxury bouquet I paid for was not delivered as ordered.

​I must also address your focus on the lack of photographic evidence. I have explained from my very first email that while I understood the need for images, it was simply not possible to provide them. These flowers were a bereavement gift, I saw them upon delivery, but it was not appropriate for me to start taking photographs at such a sensitive time.

Once I had left, and verified my order to confirm I had indeed purchased the "Large" bouquet, I could not then ask my 82-year-old mother-in-law to start taking pictures for me.

The fact that this has been repeatedly brought up by your team, despite my clear explanation of the circumstances, has been deeply disappointing.

​I would also like to reiterate that, as I pointed out from the start, your logistics should have been able to show exactly what was packaged and sent to me in contradiction to what I ordered and paid for. Relying on customer-provided photos rather than your own internal shipping and logistics records has unnecessarily prolonged this dispute.

​I am pleased that we have now finally moved toward a resolution where a replacement bouquet—which is what I originally paid for—will be sent to my mother-in-law. I hope we can finalise this without further delay or inconvenience.

​Best regards
​Cheryl

~

I ordered the 'Large' bouquet of Luxury Peonies for my mother-in-law. While they arrived very well packaged and the scent was gorgeous, I was a bit underwhelmed by the size, as the bunch only contained 10 stems. Given that I paid for the 'Large' option, I expected a more substantial arrangement. That said, my mother-in-law was happy with them, and the presentation was lovely.
I have since contacted the company directly as the size was clearly not what I paid for. I have had to exchange numerous emails with their support team, who initially demanded photos that were impossible to provide given the sensitive nature of the bereavement gift. They have been unhelpful and have refused to acknowledge the discrepancy based on their own internal logistics data, instead offering a token gesture that does not resolve the issue. I am still waiting for them to take responsibility for failing to deliver the premium product I purchased.

I have now been forced to reach out to my elderly mother-in-law to ask her to check if the packaging has been recycled yet, so that she might provide images of the box. It is deeply disappointing that I have had to involve her in this administrative dispute because the company refuses to look into their own internal shipping and logistics records.

My chum was delighted with her peonies! She said they smelled amazing too. Thank you.

Flowers ordered to be delivered today for my Mothers Birthday.
Notification received to say 'delivered' a quick call to confirm that this was the case soon highlighted that infact that this was not so.
The tracking App had delivery confirmed to a pub 2 doors away with a picture of the package on the bar.
I called my mother to explain and asked if she could walk to the pub to retrieve.
On doing so was told that they had not received any deliveries....
I have contacted Haute to try and resolve and entered what appears to be a completely pointless email chain with Jennifer only to be told that there is nothing that they can do as was delivered to a safe place/neighbour.
I have been using Haute for years for both personaly and work related gifts. I certainly won't be moving forward and will ensure everyone within my reach is aware of this terrible service.

Ordered a bunch of large luxury peonies for my mother-in-law’s birthday. They arrived two days late, and dried out already. Most of the blooms were brown underneath, and within a couple of hours the petals had completely fallen off two flowers. In response, Haute Florist offered me a £4 credit note to spend with them as a ‘gesture of goodwill’. The cheek of it.
They also responded to say “delays may unfortunately occur due to the use of a third-party courier”. I doubt there is a nationwide florist that doesn’t use a 3rd party courier! But my contract is with Haute Florist.
(Although very hot weather all of the other flowers my m-in-law received for her birthday from other florists arrived when expected and were pristine.)
Wish I could include a photo as I was so outraged by what this florist thought was an acceptable bouquet to send to someone.