Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
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Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
Company replied
Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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DO NOT USE!
DO NOT USE!! £175 and the flowers were mainly dead and blackened. Havent followed their own complaints procedure and refuse to refund. Absolute waste of money and complete scammers. AVOID AVOID AVOID!!!!!
June 15, 2026
Unprompted review
Reply from Haute Florist
Hello Mr Richards,
Thank you for your review.
We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear.
I have requested information to investigate this further.
Kind regards,
Rosie
Ordered and paid for Next Day flowers…
Ordered and paid for Next Day flowers for 40th anniversary, based on good reviews of the company. Ordered before 4pm as required. Didn’t get them till late afternoon 1 day late. It’s false advertising, and Haute sent me copy/paste replies which is disappointing. She tried to make a point that rural locations can be late, etc, however she obviously did not check the delivery address as it’s not relevant to my delivery at all. Bad reply and wouldn’t be bothered to deal with them again. I read the T&C’s before ordering and couldn’t see any of the things she says about not guaranteeing delivery, as MARKETED on their flowers. Not ordering again if they can’t fulfil their orders as sold.
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We regret that your anniversary flowers were delivered late and that our customer service response was unsatisfactory.
We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.
Kind regards,
Rosie
So you said I didn’t call until 5.29
So you said I didn’t call until 5.29. Now you’ve seen the truth. Not a hint of an apology and glad Wimbledon is on just now as you keep batting back every negative but true comment left for you.
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello Bryan,
Thank you for your review.
We’re incredibly sorry for the disappointment you experienced when contacting our Customer Support team on this occasion. Providing a positive and supportive experience is always our aim, and we're sorry that we fell short.
While the information you were given was correct, we understand that a more empathetic approach was needed. We truly appreciate your feedback and will share it with the team to help us improve the service we provide going forward.
Kind regards,
Rosie
Re order 2282607
Re order 2282607
I made an order last night but due to a technical blip my end two identical
Orders were made resulting in two debits to
My account. I emailed immediately I realised and had an response first thing saying they’d do all they could to resolve my request then very quickly after another email confirming cancellation of the second order with full refund within 3-5 days. Excellent response time and amazing customer service also. Thank you - will not hesitate to use Haute Flowers in the future 🙏
July 6, 2026
Unprompted review
Reply from Haute Florist
Hello Amanda,
We are so pleased to hear that we could resolve the duplicate order issue quickly and efficiently for you. It's wonderful to know that our customer service met your expectations. We truly appreciate your kind words and look forward to serving you again at Haute Flowers!
Kind regards,
Rosie
Beware
Beware! Booked flowers for a certain day. Did not turn up. No message. Turned up next day wilted and tired. Called up and told they did not guarantee specific day so nothing they could do. Will never use again. Much better alternatives available.
July 6, 2026
Unprompted review
Reply from Haute Florist
Hello Simon,
Thank you for your review.
We sincerely apologise for the disappointment and frustration caused by the delayed delivery and the condition of the flowers on arrival. We understand how important it is for both the delivery and the quality of our bouquets to meet your expectations.
I can see that you contacted us regarding the delivery delay, but had not yet been in touch about the quality of the flowers. A member of our Customer Support team has now reached out to you directly and hopes to resolve this matter as quickly as possible.
Kind regards,
Tom
Great Value for Money
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We're so glad to hear you found our offering to be great value for money. Your positive feedback truly means a lot to us!
Kind regards,
Rosie
Used Haute a couple of times and both…
Used Haute a couple of times and both times have been poor. Flowers arrived but didn't look up to much, nothing like what was advertised, and didn't last long at all. I know how to keep flowers lasting a long time, but these poor things were already on their last legs. To be frank I was embarrassed giving them to my wife for her birthday. I've had much better quality flowers and better value from elsewhere which is what I'll do in the future
June 30, 2026
Unprompted review
Reply from Haute Florist
Hello Phil,
We’re truly sorry to hear that your experiences with our flowers have been disappointing on both occasions. It’s especially upsetting to know they did not meet your expectations for appearance or longevity, particularly when they were intended to celebrate your wife’s birthday. As we can see you hadn’t yet contacted us to seek a resolution, a member of our Customer Support team has now reached out to you directly and hopes to resolve this matter for you as quickly as possible.
Kind regards,
Rosie
Lovely bouquet and great service.
I placed an order online and then realised I had made a mistake and had used the wrong address. I informed Haute Florist and it was quickly and easily changed. The bouquet was delivered the next day and was very good quality and and looked superb.
June 29, 2026
Unprompted review
Reply from Haute Florist
Hello Steve,
We're so happy to hear that we could swiftly correct the address for your order! It's wonderful to know that the bouquet arrived the next day and exceeded your expectations in quality and appearance. Thank you for your kind words!
Kind regards,
Rosie
Reply from Haute Florist
Hello Robert,
We're so glad to hear that your experience was good and easy, and that we delivered as requested. Thank you for your positive feedback!
Kind regards,
Rosie
Overpriced with Inconsistent Quality
Received bunch of 10 peonies two of which were half open and the rest tight buds. No flower food. Trimmed the ends. Next day two open ones were dropping petals. Half of the remaining ones never opened. Found out there were supposed to be 12 blooms. Customer services offered £15 voucher. Refused this on the basis that the missing two peonies alone accounted for £10. Eventually they agreed to send a new bouquet. Peonies were then out of season. Picked a new bouquet which arrived with flower food. One rose was already drooping and never recovered, one lily had a crushed stem and had to be cut short, some blossoms from the other flowers had broken off and one lisianthus stem was broken. Didn't bother going back to customer services but decided never to use this company again.
In summary, over priced, inconsistent quality and received poor condition.
June 18, 2026
Unprompted review
Reply from Haute Florist
Hello Nishi,
Thank you for your review.
We are truly sorry to hear about the disappointing experience you had with both your original peony order and the replacement bouquet. We understand your frustration with the quality and condition of the flowers, and we sincerely apologize for the issues with the missing blooms, unopened buds, and damaged stems. Your feedback regarding the inconsistency and poor condition is very important to us, and we appreciate you bringing these concerns to our attention.
Kind regards,
Rosie
Good experience all round
Easy ordering, great communication and beautiful flowers
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Sue,
We're so happy to hear you found our ordering process easy and appreciated our communication and beautiful flowers! We truly value your positive feedback.
Kind regards,
Rosie
It was a very late order
It was a very late order, 9pm the night before, and the flowers arrived by lunch time on the required day. A really beautiful bouquet. Many thanks.
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Amber,
We're so glad we could deliver your beautiful bouquet promptly, even with a late order! We truly appreciate your kind words.
Kind regards,
Rosie
Outrageous and frankly unbelievable
Outrageous and frankly unbelievable. The flowers arrived as if they had been ran over by a car. They were basically dead, and my package was missing flower food I couldn’t even try to revive them. The amount of flowers that came weren't even enough compared to the picture on the website. On top of all, the customer service did not agree to resolve my issue. I wanted a full refund as the bouquet was unusable, and I had to buy another, SAME DAY.
I have ordered with other flower companies before and they were just fine, this one was just terrible! So i would strongly recommend staying away.
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Petar,
Thank you for sharing your feedback.
We are truly sorry to hear about the condition of the flowers upon arrival and the missing flower food. We also regret that the bouquet did not match the website's representation and that your customer service experience was unsatisfactory.
A member of our reviews team has since reached out and resolved this issue.
Kind regards,
Rosie
Excellent
Excellent, the flowers were for my friend, which she said were beautiful, thank you I will definitely use Haute Florist again xx
June 27, 2026
Unprompted review
Reply from Haute Florist
Hello Sharon,
We're so delighted to hear that your friend loved the beautiful flowers! It's wonderful to know you'll be using us again. Thank you for your kind words.
Kind regards,
Rosie
Do not use this company
Do not use this company. Ordered large bouquet and champagne promised for next day delivery. Not delivered. Apparently orders have to be 3 days late before they will consider compensation. Find another company if you want your order delivered on time.
July 3, 2026
Unprompted review
Reply from Haute Florist
Hello Beverley,
Thank you for your review.
We sincerely apologize for the frustration and inconvenience caused by the delayed delivery of your order. We understand how disappointing it is when an expected delivery doesn't arrive on time. We are truly sorry for this experience.
Kind regards,
Tom
very good product -- a favourable…FLOWERS
very good product -- a favourable price--well presented
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello Mary,
We are so happy to hear that you enjoyed the product and found the price favourable. Thank you for your wonderful feedback!
Kind regards,
Katie
Difficult to organise flowers from…
Difficult to organise flowers from other side of the world, for a sad occasion. Haute had the right flowers, yheir on-line booking system was easy to navigate, prices reasonable & delivery exactly as reqiested. Could not fault whole transaction; even flowers not wilted after extremely hot weather for delivery. Would use again for sure.
June 25, 2026
Unprompted review
Reply from Haute Florist
Hello Judith,
We truly appreciate your kind words during what we understand was a difficult time. It means a great deal to us that we could help ease some of the burden with our service. We are so pleased our online system was easy to use and that the flowers arrived perfectly, even in challenging weather. Your positive feedback is greatly appreciated, and we look forward to assisting you again.
Kind regards,
Rosie
Perfect
Such an easy website to navigate. The order was processed and delivered just as advised. The flowers were gorgeous and are still going strong a week later.
I would certainly use your company again in the future.
June 26, 2026
Unprompted review
Reply from Haute Florist
Hello Gary,
We are so pleased you found our website easy to navigate and that your order was processed and delivered as advised. We're delighted that the flowers were gorgeous and are still going strong!
Kind regards,
Rosie
Save yourself the embarrassment DO NOT…
Save yourself the embarrassment DO NOT ORDER
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello Hollie,
Thank you for taking the time to leave your review. We're very sorry to see that your experience has left you feeling this way.
We never want our customers to be disappointed, and we sincerely regret that we did not meet your expectations on this occasion.
We have requested further information and hope to be able to look into this for you.
Kind regards,
Rosie
i dont recommend no delivery time…
i dont recommend no delivery time slots, and customer service can't help. Zero personality; AI would do a better job. Today:
ood afternoon, Customer Service Team
I am writing to make a formal complaint regarding my flower order placed yesterday (02.07) for delivery to the Jubilee restaurant. Despite waiting throughout the day and relying on your confirmed delivery service, the flowers were never delivered (see attached). I received no adequate update, explanation or alternative arrangement. The order was time-sensitive and intended for a specific occasion. As the required delivery deadline has now been missed, the flowers are no longer of use to me. I therefore request an immediate full refund to the original payment method. Please confirm that the refund has been processed and provide a clear explanation as to why the delivery failed. I expect this matter to be resolved without further delay.
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello,
We're sorry to hear you were disappointed with your experience.
We understand that not being able to select a delivery time slot can be frustrating. As our deliveries are made via a third-party courier, we're unfortunately unable to offer specific delivery times or time slots, as they operate under their own routes and schedules. Our customer care team is unable to influence the courier's route once an order is in transit.
Your comments will be shared with the relevant team as we continually look for ways to improve the service we provide.
Kind regards,
Rosie
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