Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
Company replied
Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
Company replied
Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
Company replied
Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful flowers and great service
Wonderful flowers and great service. Would use you guys again! The recipient was most impressed and touched... thank you 😊
July 4, 2026
Unprompted review
Reply from Haute Florist
Hello Clare,
We're so delighted to hear that the flowers were wonderful and our service was great! It's fantastic to know the recipient was impressed and touched. Thank you for your kind words!
Kind regards,
Rosie
Beautiful Flowers
The ordering and delivery process is very easy and straight forward.
My friend who receives her flowers say they are the best flowers she has every received. Absolutley beautiful flowers...
July 7, 2026
Unprompted review
Reply from Haute Florist
Hello Andrea,
We are so happy to hear that your friend loved the flowers and found them to be absolutely beautiful! We're also glad that the ordering and delivery process was easy for you. Thank you for your wonderful feedback.
Kind regards,
Rosie
Waste of Money
Bought two bouquets for my mother's birthday - Summer Spritz, and Summer Awakening was what I ordered. Asked for delivery to be changed, which had confirmation that it had been. Only received one bouquet on the day I asked for it to be delivered. When asked why the other one hadn't turned up they said only 1 bouquets address had been changed.. why?! Unable to then get a refund on the other bouquet as they said they weren't able to do this, only received a refund for my £9 delivery as I had paid extra.
In terms of the bouquet itself. The Summer Spritz - I ordered a medium for £50 and I probably could have found better in Sainsbury's, which I will be going to do as I'm a bouquet down.. No where near enough for what you pay.
July 14, 2026
Unprompted review
Reply from Haute Florist
Hello Jade,
We are truly sorry to hear about the issues you experienced with your recent order, especially regarding the delivery of your mother's birthday bouquets.
I can see you are in contact with our customer support team regarding the size issues and we are awaiting your response. We hope this can be resolved to your satisfaction.
Kind regards,
Tom
The flowers were fresh and lovely
The flowers were fresh and lovely, My recipient was really very pleased!
July 6, 2026
Unprompted review
Reply from Haute Florist
Hello Leonie,
We are so happy to hear that the flowers were fresh and lovely and that your recipient was pleased! Thank you for sharing your positive experience with us.
Kind regards,
Tom
Few technical problems when ordering…
Few technical problems when ordering which resulted in me ordering two identical bouquets!! Emailed company and problem was dealt with quickly and with great customer service- thank you. Would not hesitate to use Haute Florists again 🙏
July 5, 2026
Unprompted review
Reply from Haute Florist
Hello Amanda,
We are so glad to hear that our team was able to quickly resolve the technical issue you experienced while ordering. We appreciate you highlighting our customer service and are delighted you would consider using us again.
Kind regards,
Rosie
A most disappointing experience
My daughter arranged a delivery from this company to arrive by July 10th. I waited in all day, only for her to be told they couldn't deliver as I'm not in.
My daughter bought me another bunch of flowers to enjoy on my birthday, Saturday.
Royal Mail finally delivered them today, Monday 13th, they were wilted, smelly and the chocolates were melted.
Haute has refused a refund, instead offering a replacement. I do not want a replacement as 1, the same thing could happen, 2, I already have enough flowers.
My daughter paid good money for what should have been an amazing bouquet plus chocolates. She should have been given a full refund, as they chose to send them by an unreliable delivery service.
July 13, 2026
Unprompted review
Reply from Haute Florist
Hello Myrleen,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the significant delay with the delivery of your flowers and chocolates, and that they arrived in a condition that was disappointing. We understand how frustrating this must have been, especially for such a special occasion, and we apologise for the inconvenience caused by the delivery service.
I can see that this matter is still being actively discussed between you and our Customer Support team. We hope this can be resolved to your satisfaction and that we can reach a suitable outcome.
Kind regards,
Rosie
Flowers arrived in excellent condition…
Flowers arrived in excellent condition and my sister liked the beautiful bouquet
June 24, 2026
Unprompted review
Reply from Haute Florist
Hello Karina,
We are so pleased to hear that the flowers arrived in excellent condition and that your sister loved the beautiful bouquet! Thank you for sharing your positive experience.
Kind regards,
Rosie
Avoid this company!
Ordered a bouquet of flowers for next day delivery, and when received the bouquet of flowers was nothing like the photo shown on the website. The bouquet was absolutely tiny and was a bunch of random flowers. I was extremely disappointed because these flowers were for my engagement ceremony to give to my fiancé’s family. When I rang customer services, they demanded a birds eye photo for review just to be told i’d receive £5 store credit, knowing I would never purchase from them again. They never refunded £50.00 they owed back to me. AVOID THIS COMPANY!!!
July 3, 2026
Unprompted review
Reply from Haute Florist
Hello Jaspreet,
We appreciate you bringing this matter to our attention.
After further investigation, I can see that three different forms of compensation were offered; however, unfortunately, they were all declined.
As an online florist, we rely on photographs to assess any concerns and ensure we can offer a fair resolution. Without an image showing the full bouquet, it can be difficult for us to accurately assess the issue and provide appropriate compensation.
Kind regards,
Rosie
completely different flowers from picture on website
I ordered a bouquet of flowers for my friend as her dad had sadly passed away . The flowers that arrived were nothing like the picture on the website. Why show a picture of a bouquet when the flowers delivered are nothing like it and not and many flowers and large pieces of grass added in . Extremely disappointed and feel i have been conned and will never use the company again. I was embarrassed when my friend sent me pictures of them .
July 9, 2026
Unprompted review
Reply from Haute Florist
Hello Angela,
Thank you for your review.
I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager.
Kind regards,
Rosie
Flowers were beautiful according to…
Flowers were beautiful according to recipient who messaged me after receipt so can only give a positive review. They arrived on time. Therefore highly recommend this vendor!
July 5, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so happy to hear that the recipient loved the beautiful flowers and that they arrived on time! Thank you for your wonderful recommendation.
Kind regards,
Rosie
Disappointingly short lived bouquet
I received a Wild Beauty bouquet from my work colleagues following the death of my father. The flowers were beautiful, but despite following all the advice regarding changing water and trimming stems every 2 days, the flowers were all dead by the 3rd day.
Very disappointing, especially as the supermarket flowers that I received the same day lasted over a week!
July 2, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are truly sorry to hear about your experience with the bouquet, especially during such a difficult time. We understand your disappointment that the flowers did not last as expected despite your diligent care. I have requested further information.
Kind regards,
Rosie
Beautiful white fragrant roses in a…
Beautiful white fragrant roses in a dignified black hat box tied with elegant branded ribbon, packaged securely and delivered on time to a grieving friend who’d just lost her husband. She was absolutely thrilled with the stunning presentation, and remarked that they were just perfect to honour her husband’s memory and to celebrate the beauty of life and eternal love. With many thanks to Haute florist
July 3, 2026
Unprompted review
Reply from Haute Florist
Hello Loretta,
We are so touched by your thoughtful review. It means a great deal to us to know that our roses brought a measure of comfort and beauty during such a difficult time for your friend. We are truly honored that our arrangement could help celebrate a life and eternal love. Your kind words are deeply appreciated.
Kind regards,
Rosie
Great Service
Great, fresh flowers, delivered on time.
Lots of choice on the website, which was user friendly enough even for pensioners like me! Thanks Haute Flowers.
July 4, 2026
Unprompted review
Reply from Haute Florist
Hello Lesley,
We're so happy to hear that you enjoyed the fresh flowers and that
they were delivered on time. It's wonderful to know our website was user-friendly and offered plenty of choice. Thank you for your kind words!
Kind regards,
Rosie
Really disappointed and will neither…
Really disappointed and will neither recommend or use them again.
Delivered a day late despite booking a named day delivery.
Then flowers are not the right colour, bright orange used in a pale pink and peach bouquet. Not only that the basic florists knowledge seems to be lacking. Line of the same flowers in the bouquet of high just looked rather silly and distinctively lacking in roses and use of cheaper flowers instead. Overall very disappointing considering how much I spent.
July 7, 2026
Unprompted review
Reply from Haute Florist
Hello Jennifer,
We are truly sorry to hear about the late delivery and that the flowers did not meet your expectations.
I can see you have contacted our customer support team, and we are awaiting your response. We hope this can be resolved.
Kind regards,
Rosie
Beautiful flowers and gifts with fast…
Beautiful flowers and gifts with fast delivery and helpful service
July 7, 2026
Unprompted review
Reply from Haute Florist
Hello,
We're so glad you appreciated our beautiful flowers, gifts, and prompt, helpful service! We truly value your kind words.
Kind regards,
Rosie
They have false marketing they show you…
They have false marketing they show you a picture and send you Soemthing else and customer service doesn’t help or care
July 3, 2026
Unprompted review
Reply from Haute Florist
Hello Maya,
We are sorry to learn of your disappointment with the product received and our service. We are committed to improving our product representation and customer support.
I have requested information to investigate this further.
Kind regards,
Rosie
Good and not so good.
Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully received by the recipient who sent a photo.
The negative is the bouquet looked nothing like the one I ordered and was a third of the size. Obviously, flowers are seasonal so you expect variations, but the size should be reflective of the websites image. I do not believe I will use this company again.
July 8, 2026
Unprompted review
Reply from Haute Florist
Hello Maria,
We appreciate you sharing your feedback regarding your recent order. We are pleased to hear about the easy ordering process and quick delivery, and that the recipient enjoyed the flowers. We are truly sorry that the bouquet did not meet your expectations in terms of appearance and size compared to the image online.
I can see you have been in contact with our customer support team, and this has been resolved.
Kind regards,
Rosie
If I could put no stars I would.
If I could put no stars I would.
Nothing like the photo , turned up half dead and customer services were not interested , do your self a favour and don’t order flowers from here.
Flowers were for my daughters prom , I was completely embarrassed by what turned up and everyone there agreed they were shocking.
Trying to give me some spiel about follow the care advice , I was looking for wow factor on delivery , they were nearly dead , absolute joke.
In response to your reply , they turned up looking like a bag of shxt and since unboxing properly they still do , on review lol , no one wants flowers turning up like a parcel , your service and customer service is shocking.
If anyone is reading this , please please don’t use this company.
July 8, 2026
Unprompted review
Reply from Haute Florist
Hello Brian,
We appreciate you taking the time to share your feedback and we’re sorry to hear that the flowers for your daughter’s prom did not meet your expectations. We understand how disappointing this must have been, especially for such a special occasion, and we’re also sorry that your experience with our Customer Support team left you feeling dissatisfied.
After further investigation, I can see that your order was delivered in the correct size and appeared to be of good quality based on the images provided. As the photographs showed the bouquet still wrapped, we advised following the care guide to allow the flowers the best opportunity to open, bloom, and reach their full potential.
Kind regards,
Rosie
Paid for next day
Paid for next day. Turned up 3 days late. Dead and looks nothing like the amazing pics on website
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting.
We are sorry to hear the order did not arrive in good condition. I have requested information to look into this further.
Kind regards,
Rosie
Flowers were lovely and just what I…
Flowers were lovely and just what I wanted
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your 5-star review.
Kind regards,
Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.