Haute Florist Reviews 

The most perfect flowers always -they last.
They are really reasonable in price and offer lots of arrangements.
I received a bunch myself and used the vouchers to send others which was really good now it's the only company I use.
Excellent service, thanks

Flowers were ordered and paid for next day delivery. The flowers were a day late, so the recipient was not at home and they were left outside all day. response from Haute flowers was that 'some areas can take an extra day to deliver' this is not clear on the website and it is advertised as next day delivery, very disapointed in these expensive flowers.

The customer service was excellent. They were incredibly helpful throughout the whole process. I’m based in Chile, and the order I sent to London never arrived, but they always responded promptly and even sent a replacement bouquet. It was an excellent experience, and the flowers were absolutely beautiful.

The customer service team leader managed to resolve what started out as a poor experience into a good experience at a very sensitive time by sending a new bouquet out to relatives that had lost their 10 year old son after the initial bouquet appeared to be just a bunch of flowers
Thank you

Flowers were lovely and have lasted well in heat worth the money and delivery was on time and quick

i had someone order me flowers for my birthday the flowers were supposed to be pink and a large bunch of flowers it ended up arriving not a large bunch of flowers and the flowers were red and green and white nothing like was ordered

Very prompt response from the admin team, I needed my delivery date changed but the information provided wasn’t accurate. I found out that I can change the delivery date directly with Royal Mail but the person I spoke to may not have been aware that this was possible and just informed me that once they’ve sent the package it’s not possible to change the date of delivery. All in all a great experience thank you

Easy to order on line sent to the channel islands. Flowers were fresh and lovely as the picture showed

Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying the pass for delivery, it saves money especially if you send flowers regularly. Overall, delighted!

Really dreadful company, flowers never turned up and they offered zero support and did not provide a solution, even though they chose the courier. NB the 'courier' is Royal Mail, FOR FLOWERS. Avoid like the plague

This was my first time ordering flowers online, so I wasn't sure if they would look the same as the photos on the website. I was really impressed when they arrived, as the flowers in the hat box looked exactly like the picture. I would definitely order from them again.

Very disappointing experience from both the product and the customer service.

I ordered a Large Velvet Dusk bouquet for my wife’s 20th wedding anniversary and paid extra for the larger arrangement. According to Haute Flowers, the Large bouquet should contain 27 stems, yet the bouquet delivered contained only 21 stems. It was also missing the bouquet’s signature black calla lilies—the defining feature prominently shown in the product photos and description—and several flowers were already showing signs of deterioration.

After reviewing my photos, Haute Flowers admitted there was a quality issue. Despite this, they repeatedly insisted that the best they could offer was £15, either as store credit or a partial refund, even though the bouquet was not as described, not the size I had paid for, and below their own quality standards. My request to escalate the complaint was also ignored.

It was only after I reluctantly agreed to accept the £15 refund and advised them that I would be leaving an honest negative review of my experience that Haute Flowers suddenly decided to issue a full refund. Had they done this from the outset, they would have retained far more goodwill.

While I appreciate receiving the full refund in the end, the time, effort and frustration it took to reach that outcome was completely unnecessary. For a company selling premium bouquets for special occasions, I expected much better customer service.

Unfortunately, based on this experience, I won’t be using Haute Flowers again and cannot recommend them.

Flowers arrived very floppy and bruised, extremely extremely dissatisfied. One flower was rotting!

I paid extra for a large bouquet but what arrived was an average size bouquet.
The quality was very poor and I ended up going to a florist for flowers. AVOID . Ruined my graduation! Don’t waste your hard earned money here and support your local florists instead of this greedy careless company!

My aunty said they were the most amazing perfect display she’d ever seen. Fast delivery thank you for using Royal Mail. Flowers for royalty. Will be using you again. Thank you

Ordered a bouquet for friends to say thanks for their support!
Arrived via Royal Mail, on their last legs!
Friends Immediately placed in water in the hope they’d bounce back! They didn’t dead by the following morning!
Incredibly disappointed.
Haute contacted, replacement to be sent!
Is that the answer though? If your reviews are to be listened to it simply isn’t working via Royal Mail, yet you continue to use them. Just get it right first time for repeat custom!
We use this company for our business account but following this experience we will use an alternative supplier moving forward!
As you will see from the response….. haute florist think a replacement is acceptable! I believe sending a quality product out to begin with is the best option!!!!
Choose an alternative ethical company!

Please do not buy anything from this florists. I received a bouquet as a present …. The quality of these flowers was awful….1/2 were wilting/dead! …. When I complained they offered me a £5 voucher off my next order… disgusting!
Update!…
.. after a resend , the bouquet had a flower stem broken and a red sticker on a leaf with all of flowers completely open. The 1st bouquet lasted 3 days (the ones that were salvageable)and I think the 2nd order will be the same!
Please Haute look at your quality control before sending out, how will you survive in this climate with awful quality flowers and dreadful customer service!
My M&S delivery and Tesco flowers are still surviving beautifully however!

Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use again.

Online from Australia I ordered a bouquet for my daughter in the UK celebrating the birth of her daughter. It arrived at the expected day and time frame. She was delighted. I ordered Belle Roses and a vase.
Very happy.
I will order again on her birthday- which is in another month.

Firstly Royal Mail are rubbish for delivering parcels. They wont leave elsewhere and come during the day when everyone's at work.

2nd although these flowers were bashed to death by Royal Mail they also did not match the description on the website. Was supposed to be a planted lavender garden. Instead was a bush of Lavender with 2 roses and a separate plant in a plant pot that had not even been worked into the arrangement.

Amazing order every occasion and never disappoints thanks