Hawes & Curtis Reviews 

Wrote a review about Late Delivery / Customer Services and received a response to email them.

Sent the email on 1st October, over two weeks later and no reply to the email.

Shop elsewhere in case you run into issues, the customer services is just awful

I am so pleased with the fine and quick handling of my order - I recomend this shop - and will be back soon
Just very nice in the hole!

KInd regards
K.Kroeger

I recieved a Refund 3 days after i was excited i was the last to order a 3-in-1 jacked. No contact or compensation possible at all. Order: GE9799954233GB

Exceptional service this afternoon at Cardiff store. To start, the store is laid out well, with a great selection of menswear. I was served by Luke and to say he was patient was an understatement. He helped in finding the right fit, advised about look and length and was so polite. A completely unrushed and pleasurable shopping visit. Just as a side note, the changing rooms are so comfy, I could have moved in - carpeted and big enough to change without feeling like you’re in a cage! The other gentlemen, I believe his name was John was serving another gentleman and have to say his manner was exceptionally good - ending his interaction with a genuine ‘have a good evening’ To add I used to be Marks and Spencer’s through and through but not anymore!! Well done guys - keep it up - you are shinning examples of what retail should look like

I'd never ordered from this company before, but my query was responded to quickly and all was fine. Love the website. Great range of dresses. I purchased a lovely soft corduroy midi dress. I did have it shortened but it looks great. Would definitely recommend this company. Shall order from them again.

Just had to return a blouse and not happy ..all in all I’ve paid £8 in postage for nothing the sizing was completely off the mark and would expect a free return at least in this case .. since read the reviews on bad sizing and poor customer service wish I hadn’t bothered

I decided that the fitted white double cuff shirt I had bought was a bit too snug. I asked if I could exchange it for the next size up a couple of weeks beyond the 28 day return period. I was told no. I was not requesting a refund and the shirt could not be said to be a fashion statement and difficult to resell out side the 28 day return period. I found the attitude inflexible and unhelpful and not what I expected from this Company trading on its history and Jermyn Street address.

Firstly, what did I buy? An exquisite pair of suede trainers made in Portugal, not in Asia.
Secondly, I received them in no time.
Thirdly, H&C did the extra mile, namely,a spare pair of shoelaces and a cloth bag for each shoe, with the logo of the company.
Lastly, I bought them at half price.

Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the shoes are sized correctly for my feet and I used shoes trees and occasionally polished. Raised with customer service but they refused this was a quality issue and would not offer and refund/replacement. Very disappointing considering the shoes £169 retail price tag. Not something I have every had on my many pairs of smart shoes from a number of manufacturers.

I placed an order to be delivered on the 2nd to an airbnb. The order wasn't delivered till the 4th. When I called for the order to be replaced or refunded, I was refunded the courier charges only. I ended up not receiving the order although I specifically paid extra for the order to be delivered on time.

Hawes & Curtis trades on the heritage of Messrs Hawes and Curtis, who would be turning in their graves if they could see what this once great company has become.

I placed an order with next-day delivery, only to have it held up by their nonsensical “security checks.” I even cancelled my first order and tried again with an alternative payment method in an attempt to circumvent their so-called “random” checks. This resulted in the same roadblock all over again, while they happily debited the funds from my account _twice_.

Trying to resolve this was a nightmare. Their chatbot is utterly useless, offering no real support. Calling customer service was worse: a slick American voice assured me of a “2-minute wait,” only for me to be cut off after 10 minutes on hold. I called again, waited another 4 minutes, finally got through to a polite lady… who couldn’t help me at all. There was no urgency, no ownership, and no resolution.

At every touchpoint, Hawes & Curtis have shown indifference to the customer experience. They’ve turned what should have been a simple purchase into a drawn-out, infuriating ordeal.

A company with this history and reputation should know better. Instead, they hide behind bureaucracy and broken processes, with no sense of immediacy or responsibility.

I will not be shopping with them again.

Very bad customer service. I lost my parcel and they were so rude to not accommodate any request.

Updated after the response: there was no offer to help rather a confirmation that as parcel was delivered at the address they can do nothing to help and if i need help i can file a police complaint. Thanks

Updated on 5th September. I got in touch with the company again after receiving the message below, but after a wait for around 3 days i have got the same response. I have already filed a police report regarding stolen parcel but the company has not at all been flexible in accommodating any request and did not take responsibility of why the parcel was left in the communal space in the building and not outside my flat door. Anyway, they have wasted enough of my time and i would strongly advise the potential customers to be aware of the inflexibility policies of the company and save your time.

Kind regards,
Rubab

Scam – Avoid at All Costs!

Hawes & Curtis sold me the wrong size shirt, refused my return, ignored four emails, and kept my money. No refund, no response – just theft. This company is a total scam.

Just awful service from order to issue. Not buying from here at all anymore. I’m not putting any more of my money into a company like this.

Tremendous support from Shuma when the shirt I ordered was out of stock, and a replacement was offered and accepted. It also arrived the following day. Thanks for such great service.

Leroy was a great sales assistant who helped me pick nice shirts for my corporate job. It can be really difficult for an 18 year old like me to find nice clothes for an environment I’ve never worked in before but Leroy used his experience to give expert advice to me and I really appreciate that.

If you are alternative/tattooed or look slightly ‘different’, do NOT visit this store. They do not welcome customers that don’t fit the typical look
Very rude dismissive patronising condescending staff in the Milton Keynes store

The shirt and tie I ordered absolutely stunk. Actually made the whole room smell bad. Couldn't sleep one night because of the smell.

I ordered ealier 2-3 orders of non-iron shirts and was thrilied by the quality of the shirts to the level all my friends ordered seeing the quality.
This encouraged me to order ties, and I am frustrated from the quality of the craftsmanship. So bad and the ties smell like a litter bin. So frustrating

The best part is yet to come, I sent to thier support my compalint, and got a reply shortly that since it is an international order, I can contact Global-E directly through a link with an autobot reply.

They don't really care for customer service or adressing customer complaints or customer opinion.

Think carefully before you place an order.

Due to my own clumsiness I ordered the same item twice thanks to Hawes and Curtis customer service assistant Madalina my dilemma was solved instantly, great service which I have become used to from this company. The item that I did receive was excellent, the Claret inverted Rib Knitted polo shirt is a beautiful piece that will become a very versatile addition to my wardrobe it can be worn formally with trousers or even a suit or casual with chinos, jeans or shorts. I would definitely recommend this item and of course Hawes and Curtis for the personal touch that they provide.