Hawes & Curtis Reviews 

Due to my own clumsiness I ordered the same item twice thanks to Hawes and Curtis customer service assistant Madalina my dilemma was solved instantly, great service which I have become used to from this company. The item that I did receive was excellent, the Claret inverted Rib Knitted polo shirt is a beautiful piece that will become a very versatile addition to my wardrobe it can be worn formally with trousers or even a suit or casual with chinos, jeans or shorts. I would definitely recommend this item and of course Hawes and Curtis for the personal touch that they provide.

Visited Stratford store in April for initial enquiry regarding buying seven suits, two dads and five groomsmen, at my son's wedding in August.
We were served by Waqar, who turned out to be a bit of legend. We took turns to try on sample sizing garments which Waqar noted down and then provided us with all the relevant sized suits in the style my son chose, which we took away same day, with the plan to return a few weeks before the day for final checks and adjustments.
One groomsman will be coming over from the US, so we took his suit on the day as well, and shipped it out to him so he had plenty of time to try it on and get adjustments made. He is now ready to travel!
This week, we returned to the store for the follow up appointment, and Waqar once again painstakingly ensured we all still had the rights sizes. In my case, I had dropped a size having followed a successful weight loss plan and it was no problem to swap the relevant elements of the suit for smaller ones. That made me feel pretty good if I'm honest (just saying!)
Waqar also measured and pinned the adjustments which any of us needed for that perfect fit and sent them off to be altered, so we can collect the final fitted ensembles next week.
Choice of suit styles and colours was great, prices were very competitive for the quality of tailoring and the service was superb.
Happy to recommend, and will return here for my future requirements.

Worn a polo shirt once to a restaurant, literally fallen to pieces but as it’s outside the 28 day window they don’t want to know. I’ve had better quality stuff from Primark

Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I complained to customer service and they replied to say it was outside of their 28 day warranty period and was due to wear. Will never buy from this company again

Fantastic experience at Hawes & Curtis Brent Cross. Dee was incredibly helpful from the moment I walked in, guiding me through suit options for my graduation. He styled the full look with a shirt, tie, and shoes, and made sure the fit was perfect with expert tailoring. The service was professional, friendly, and efficient. Dee is a star! Couldn’t recommend him or the store more!

I purchased some work shoes mid April and less than 3 months later the heel has fallen off one shoe. A bit embarrassing with one good shoe at work. Messaged customer service, sent phots etc. Reply was very disappointing not willing to replace or return due to wear on shoes, although these are less than 3 months old and only worn for work in the office. You can see on the shoe the pins hardly secure the heel on and no adhesive. **Update - replied to their response to my review, and disappointingly, same result. Will not buy shoes from this company again. May have just donated my cash to a charity **

READ THE SMALL PRINT....
Ordered a 46 jacket 31 leg online. My husband was passing the store and ended up purchasing the same suit. I didn't think it a problem because he could take the online one back. They will exchange the jacket and not the trousers. So when you click on what size you want that's it you have to have them.
I think this is ridiculous, they can be re sold he's not the only person who is a 31 leg. So now he has a suit with two pairs of trousers. Would never buy again from this store again as this policy is madness!

I had genuinely great experience today at Hawes & Curtis store in Brent Cross shopping centre. I was served by a sales consultant Ellie Smith, she was extremely polite and courteous while serving me. I was looking particular colour for my daughter's graduation and the suit I liked was not available in my size rather than she gave up.
She went to stock room to find other options and also went online to show me different options which was impressive as I had been to a few big stores where service was not even good enough to compare with the customer service and experience Ellie provided. I ended up choosing completely different suit all due to her great attitude and commitment towards her customers. Finally it was extremely nice of her manager who came out to say bye and thanking us for our visit to their store. Ellie thanks for your assistance and time. I will surely recommend my friends and family to your store to receive excellent customer experience.

It was easy to order at your online store.
I had a query regarding time of delivery & also a 15% discount on my first order. I was not aware of the discount until after I ordered.
Fatimah was excellent. She responded a short time after stating my order was being processed. The following day the item was posted. Without any hesitation she authorised a refund for the discount I should have had on my order.
I should receive the parcel from Royal Mail sometime today.
I love the blouse in the picture & hope it fits well size wise.
Thank you very much Fatimah. Sabiha

Purchased a pair of shoes on 14/06/2025 and returned on 19/06/2025 via DPD as they didn’t fit. Tried on in the house for little more than 10 seconds and too tight. On 01/07/2025 received notification via DPD of delivery back to Hawkes and Curtis and today received a email as follows:
Shuma (Hawes & Curtis)
Jul 2, 2025, 10:38 GMT+1

Hi John,

We are contacting you today regarding your returned item from order 3542313.

Please note, we have received a pair of shoes in an unsellable condition and have been worn. I am afraid he warehouse has rejected the return and has shipped the item back to your address.

DPD: 15505695736122

Should you require any further assistance, please feel free to get in touch.

Wishing you a lovely day ahead.

Kindest regards,
Shuma

Customer Services
3rd Floor, 9 Hatton Street, London NW8 8PL
UK T: +44 (0) 808 168 1038
US T: +1 (888) 485-3255

The shoes were not worn by me.

I placed an order with Hawes & curtis on the 12th June, i received my parcel delivered by Royal mail on 20th June , the box was clearly tampered with, when i checked the contents an item was missing, i initially contacted Hawes & Curtis customer services by phone, they representative advised that i should send an email.
i sent an email and attached photos, i was then contacted by Laura who took ownership of the problem, after a couple of emails with Laura she ask me if wanted a refund or a replacement,i choose a replacement.
The missing item was delivered today 1st July all looks well.
Thank you Laura for sorting out this issue promptly

Trying to return my order, portal says it doesn't recognise my order. I've contacted Hawes and Curtis twice. Nothing back.

The material and sizing has really gone down hill with this company; especially the non iron twill white and blue shirts, they're so itchy and have some sort of weird finish to them. Tried several times but always the same, I'd suggest Charles Tyrwhitt.

Hugo

Bought 3 shirts, good quality product especially the material but not exceptional. Reason for my poor rating is terrible business model. While their customer service from the UK is responsive, they seem to be extremely limited for US and international customers. They keep referring me to Global-E which is a 3rd party service provider to handle non UK orders, they’re useless and not responsive at all. Global-E website is all Q&A, no way to contact directly not even by email.
This brand is not suited for doing business in the US until they fix their business model. You need to be able to return and exchange and make price adjustments if you want to compete with shirt makers brands like Charles Tyrwhitt who provides exceptional customer experience.
Unfortunately this will be my first and last order!

actual person on a phone and quick accurate advice

Received my first order today and to say I am absolutely delighted with the quality of my polo shirts and fit perfectly ( True to size )
Order tracking was spot on and delivered within a week .
Would highly recommend !

You know when you buy something and it almost always look better in the pictures than in reality? Opposite happened to me with Hawes & Curtis. Immaculate quality and fit.

Wanted to exchange a couple of items in my order. I explained my particular circumstances. I understand the return time had passed by a few days but would have expected some discretion as it was for an exchange of unworn items.
Just a straight 'tough luck'.
Very disappointing.

I went in to purchase a dark shirt for an upcoming funeral, mentioning to the Greek lass serving me (who’s name sadly escapes me!) that I had just collected a new suit from a nearby retailer and wasn’t happy with the fit (after alterations!) so intended to not wear the jacket at all.

After a bit of quick chatting, she had sized me up by eye and grabbed a jacket off the peg which fit me 100x better than the one I’d just collected down the road. I explained the urgency (I was flying to Thailand in 72h for the funeral) and she immediately set to work organising a nearby tailor to sort the length on my trousers and the sleeves on the jacket.

Start to finish in store was 25 minutes. Service was beyond stellar. Suit was miles better than the one I’d bought elsewhere (which was promptly returned!) and I went to the funeral looking like I was wearing a well-fitted suit (rather than a child borrowing a parents’..!)

Grabbed 4 shirts, suit, tie, hanky, all of which was ready to go within 48h for my flight and all of which was keenly commented on by friends and family at the funeral.

Cannot thank you enough for turning it around on such short notice. <3

I ordered a pair of trousers which the courier left outside my flat and got stolen. I didn't request for it to be left in a safe place or to a neighbour. I reported it to the company only to be told to go to the police and report it as stolen because its the company policy not to refund delivered even if its left anywhere and the GPS says the courier was there. A BAD POLICY AND BAD CUSTOMER SERVICE.

To be honest, if you have no questions or issues, I wouldn't have any complaint about H&C. The products are great and they are one of my first choices for suits, shirts and ties but their online customer service is terrible. Response times are shocking, you can end up waiting days without any reply. They could do with taking some lessons from Charles Tyrwhitt's customer care approach.