Ordered several tuxedo suits for the groom and groomsmen. The suits are of excellent quality. 100s wool with impeccable craftsmanship and fit, which was true to size and as presented on their web... See more
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Review summary
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Reviews shaping this summary
Lots of back and forth w customer service; just to get a pair of pants put aside in Jermyn St shop; come up w an easier way to communicate - for customer and internally; when I arrived to collect my p... See more
Company replied
I've always liked the clothes from Hawes and Curtis but recently been very let down by 'next day' delivery. I paid for next day delivery and I haven't received the items after 6 days. It will be a w... See more
Company replied
I've been buying colourful shirts and trousers from this company at their Edinburgh shop for quite a few years now. It's always been a pleasurable experience with friendly, knowledgeable staff helping... See more
Company details
- Men's Clothing Store
- Fashion Accessories Store
- Men's Tailor
- Outerwear Store
- Shoe Store
- Women's Clothing Store
About Hawes & Curtis
Written by the company
Thank you for sharing your reviews with us
Since 1913 Hawes & Curtis has been the go-to brand for British classics, specialising in luxury shirts, fine tailoring, casualwear and accessories for men and women. The heritage brand offers innovative design, exceptional quality and outstanding value. Hawes & Curtis currently has 18 stores in the UK as well as a store in Germany. The flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. Men's Shirts Men's Suits Men's Coats & Jackets Men's Accessories Women's Shirts Women's Suits Women's AccessoriesLive Chat
If you require an immediate assistance, our customer service team is available Monday to Friday via our live chat service.
Contact info
3rd Floor 9 Hatton Street, NW8 8PL, London, United Kingdom
- +44 808 168 1038
- customerservice@hawesandcurtis.com
- hawesandcurtis.co.uk
3.9
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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terrible customer service
terrible customer service. Initially they sent an empty plastic bag (by tracked delivery). Then sent a "replacement" but got th order wrong (sent unfinished trousers rather than the length ordered and paid for). Weeks of chasing but Hawes and Curtis have not resolved this issue
April 17, 2025
Unprompted review
Reply from Hawes & Curtis
Hi John,
Thank you for your review.
We are sorry to hear that you have not received the correct items.. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Great service as always thankyou
April 22, 2025
Unprompted review
The process of returning an unwanted…
The process of returning an unwanted order, and the complexity of responding to H & C, are both unacceptably long and difficult. Others manage it with minimum trouble - Amazon, John Lewis etc etc. Why can't you?
April 11, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Michael,
Thank you for your review.
I am sorry to hear that you had an issue initiating a return on our return portal. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation regarding your return.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Great Product and bad customer services
The quality of the item is not questionable but the customer service has no compassion to us. I ordered a suit which turn to be not available during dispatch. Their response was only to give a refund without any compensation.
Now I have to order and pay additional delivery fee. I kept repeating myself explaining to the situation however the response was like no one is reading my mail.
April 15, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Ali,
Thank You for leaving a review with us.
Please kindly note, for our international customers, we have a separate support team who are able to assist with any queries.
Unfortunatley, we are only able to assist with orders placed in the UK.
I am very sorry for any inconvience caused, please be assured the Global Team will be able to further assist with your query.
H&C CS Team
Ordering online was a great experience.
April 11, 2025
Unprompted review
Very poor quality
Very poor quality, customer service do not understand consumer law.
April 10, 2025
Unprompted review
Reply from Hawes & Curtis
Good Afternoon,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Don't buy outside UK......
Long term costumer in the london shop. Order online from Denmark; the return cost is more than the product itself.
No help in customer service after dialogue. Basiclly: you are on your own.
Now I have 3 shirts not for use.
Last time to buy from a company that don't care about clients.
BTW this was my second call, as first time the promised to help and did not send email.
April 9, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Thomas,
Thank you for your review.
I'm sorry to hear that you are unhappy with the return policy. I have looked into this order, I can see that a response was provided to your initial call offering to help with this situation and directed you towards our international returns company. The only way to return international orders is through Global E, You can find more information on our website regarding international returns here: https://www.hawesandcurtis.co.uk/rest-of-world-returns.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
quality issues
Paid for a suit and received one that was the wrong size and smelt of a factory in China
Raised a complaint when I realised and have been waiting for a refund for over a month
April 9, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon.
Thank you for your review.
I'm sorry to hear that you are unhappy with the service you have received. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation and providing you an update.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Missing Item - Poor Customer Service
I ordered 2 shirts and 2 pairs of trousers online from H&C. When the shipment arrrived, 1 shirt was missing and so I contacted customer services.
After protracted email back and forth, H&C wouldn’t budge and concluded the ‘warehouse says’ the missing item was in the original shipment. This is odd because it really wasn’t and I’m pretty good at counting up to 4, so I’m certain that only 3 items were in the box!
So I’ve decided to return everything (all 3 items anyway) and now consider myself very much as a former customer. I won’t do business with a company that implies that I’m misrepresenting the truth.
So good luck if you decide to order, but hope you won’t experience any missing items!
Update - reply from H&C (below) demonstrates continued inability to respond to the issue of the missing item. I will never order from this company again. Very poor customer service.
April 3, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Geoff
Thank you for your review.
I'm sorry to hear that you are unhappy with our customer service. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email explaining that the investigation with the warehouse has confirmed all shirts were packed correctly and delivered correctly with no damage to the box or packaging upon receiving the order.
Based on the result of the investigation, we will be unable to offer you a refund (or replacement) I am afraid.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Quick and easy to order and more…
Quick and easy to order and more importantly very nice to wear.
The fabrics are excellent and the service is most responsive.
March 13, 2025
Unprompted review
Touker
Touker, please sort out your customer service and shirt quality. We know you like to keep your costs down, but I think you are obviously concentrating on your bottom line and not your brand.
March 31, 2025
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
I am sorry to hear your complaint is still unresolved.
Could you please send us the order number or an email with further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Horrible customer service
Horrible customer service. Outsourced me to global e without addressing my issue. International buyers beware.
March 31, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Unhappy,
Thank you for your review.
I am extremely sorry for this inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us.
To reassure you, this is the only information we have on our end. As you have placed the order through Global-E, the international team will have to assist you with this query.
Disappointed with Misleading Fit and Inflexible Alteration Policy
I recently had an unfortunate experience purchasing a three-piece slim-fit suit from Hawes & Curtis for an upcoming wedding. Anticipating the urgency of my need, I opted to utilize their free alteration service to customize the trouser length upon ordering. However, this benefit quickly turned into a significant inconvenience.
Despite being advertised as “slim fit,” the entire suit was markedly larger than similar suits from other brands, which typically fit me perfectly. This discrepancy in sizing not only made the suit look awkward and ill-fitting but also highlighted a significant inconsistency in the product description versus the actual product.
Moreover, the alteration policy, which at first seemed like a thoughtful convenience, effectively became a trap. Once altered, the trousers were no longer returnable, leaving me stuck with an unsuitable product. This policy, coupled with the suit’s poor fit, resulted in additional costs and a scramble to find a suitable alternative at the last minute.
I am extremely disappointed with my purchase and the lack of flexibility in resolving such issues. I expected much more from a brand that prides itself on quality and customer satisfaction. Unfortunately, based on my experience, I would caution potential buyers about the sizing issues and the rigid alteration policy that may leave you with a non-returnable, ill-fitting suit.
March 20, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Ravi,
Thank you for shopping with Hawes and Curtis.
As per our Return Policy, altered trousers cannot be returned for exchange or refund. This information can also be seen once you have selected to customise the inside leg length and add them to your shopping bag.
Please find further information in the link below regarding our return policy:
Return Policy: Online Purchases (https://www.hawesandcurtis.co.uk/returns-policy)
We apologise for any inconvenience and thank you for your patience and understanding.
Kindest regards,
My first time shopping with Hawes &…
My first time shopping with Hawes & Curtis as an international customer and I am so disappointed. I ordered for 4 shirts multibuy and they shipped only 3 shirts to Canada. I have reached out to them about my experience and nothing has been done about it.
March 25, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Martin,
Thank you for contacting Hawes & Curtis.
Please contact Global-E via the below link for further information and assistance.
https://service.global-e.com/?id=f5151be1-3e67-4d83-823a-29864dfcc71a
Let me know if there's anything else I can assist you with.
Kind regards,
I would never recommend this Company
I wouldn't touch this Company with a barge pole! In my view, it is professionally unethical. I ordered a ladies shirt at £45 and was offered a discount of £5 when ordering. With postage my total was £45.45. When the shirt arrived it was too small, even though their sizing Chart indicated Size 16 would fit. I returned the shirt together with the Invoice, hand writing an explanation and requesting a Size 18. Tried constantly to contact the Company but to no avail and sent them a message via Sorrel on the Website. I was notified that I would be refunded and when I queried this I was told that I had requested a second Size 16 which would be the same size as the one I had returned! They also (supposedly) enclosed my Order Form in the email which had no hand written message by me. I subsequently received £37.50 refund which means I paid IN TOTAL, £13.40 for postage and no Shirt. Totally disgusted by their tactics.
December 22, 2024
Unprompted review
Reply from Hawes & Curtis
Hello Morag.
Thank you for your review.
I'm sorry to hear that you are unhappy with your experience. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation, explaining that due to you requesting a size 16 in the return, a refund was processed as this was the original size you purchased. I can confirm that this is stated in our returns policy.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
So happy with these shirts
So happy with these shirts - perfect fit, beautiful material and great service...
The quality of the shirts is extraordinary and the texture is fine
March 6, 2025
Unprompted review
I placed order (GE7968553978GB) from…
I placed order (GE7968553978GB) from Feb.13th. Tracking information is showing that the parcel has passed to check-point in my city and updated information as follows:
"Force Majeure - Item not delivered - Further delivery attempt next business day
Updated: Fri, 28 Feb at 09:18 GMT+7"
It is to be sure that no body contact me to deliver and no further delivery attempt so far. There are no contact detail on website of Global-e. Please advise.
March 25, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Giang,
Thank you for contacting Hawes & Curtis.
Please contact Global-E via the below link for further information and assistance.
https://service.global-e.com/?id=f5151be1-3e67-4d83-823a-29864dfcc71a
Let me know if there's anything else I can assist you with.
Kind regards,
My package was dropped by courier at
It's been sorted out thanks for the help
March 11, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about your issue
Could you please send us further information at customerservice@hawesandcurtis.com? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Shirts don't last long, sizing has changed
Ordered exactly same shirt for work few times. Sizing had changed and shirts last no longer than a year.
Contacted you on your Facebook (you keep posting so must be online every day) but no reply for about two weeks now!
I will be getting my shirts from elsewhere where it will last for that price.
February 28, 2025
Unprompted review
Reply from Hawes & Curtis
Good Afternoon
Thank you for your review.
We are sorry to hear that you have had issues with the quality and sizing of your item/s.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Please send us details of your order number
Once we have more information, we will be able to assist further.
H&C CS
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