Hawes & Curtis Reviews 

Purchased from website with delivery to EU. Purchased a suit and four shirts. The suit was perfect. Nice quality and fit. The shirts did not fit. The sleeves were too short. Ordered collar size 15 and sleeve length 33. Returned shirts without any problems and ordered four new shirts with collar size 15 and sleeve length 35. Those shirts fit perfectly and the quality seems to be really good. Very satisfied with everything. Will most likely order more shirts in the future.

I can’t resolverd the inconvenience of my order, because it’s in process for long time ando don’t have a tracking number.

Amazing customer service

They didn’t have my sale blouse and offered a full price alternative

This service totally impressed me

I will always shop here now

I received poor communication from Hawes. They confirmed receipt of my return but gave zero communication beyond that. When I asked for an update, the agent gave a patronising email asking "our customers" familiarze themselves with the return policy. How does that answer why I didn't receive an update about my exchange? Did they or did they not refund me without notice instead? How hard is it to communicate that so I don't have to wait for the exchange?

This excuses of Royal mail to unable to locate my address is becoming ridiculous and nuisating to say the least. With this same excuse they lost my wife's parcel amd had the gut to ask to contact seller for a possible refund.

They always claim they cannot locate our address. I have given you a neighbour's commercial hair salon which is opened every day within their delivery zone and hours but you are still failing to deliver my product with same excuse.

I am travelling tomorrow 21/02/2025 for a programme and urgently need this suit and cannot afford ro miss it on time tomorrow.

Please ensure Royal Ma delivers to the product to this address:196 Ansty Road, CV2 3EY tomorrow without fail for the items is time bound.

Hawes and Curtis, you must take responsibility for me to have this product delivered on time to me tomorrow before Royal Mail mess up my journey, which will come with consequences.

Tracking number VF169404299GB

Regards
Eric

Lovely suits absolute rubbish customer care, spoke very politely online to a support person called Laura , mentioned my concerns about receiving my suit and she was really abrupt with me quoting company policy, it wouldn’t have hurt just to give me a progress update

Absolutely dreadful. Will never shop with them again. Bought 10 pairs of socks for boss, he didn't like them (thin, see through, terrible quality) so I returned, only to be told that even though they are brand new, in the original packaging, not worn, that socks are non returnable. Apparently it's the policy. Perhaps that policy needs to be made really clear before purchase. Never ever again.

Sorrel was very efficient, customer oriented and was able to address my issue very quickly

I am extremely disappointed with Hawes & Curtis's customer service. I purchased multiple shirts from them, only to find that some were missing a second button. When I reached out for a simple request—replacement buttons—I was told they couldn’t send them. This was an easy fix, yet they chose not to resolve the issue.

As a result, I will not be purchasing from this company again and will be advising other professionals to do the same. Poor customer service over something so minor speaks volumes about how they handle bigger issues. I do not recommend them.

I placed an order on the 19th January and delivery is promised around 5 days after dispatch which was a couple of days after the order being placed. Since the 24th January it is marked as being "in transit" with nothing changed. A chatbot told me that it had no further information and so I complained to customer service who directed back to the useless chatbot. I tried again. My second complaint directed me to a site which told me that it was - in transit. While I admit that the loss of my order is the fault of the courier, the total lack of assistance from Hawes and Curtis is appalling customer service.

I've been in and out of this store a lot recently buying wedding suit and accessories. Of the 5 or so times I've been in, every time I've had great service, very professional and helpful. Additional credit goes to (apologies for possibly butchering his name) Eamonn- I have specific trouble with shirts that he spent an absolute age helping to find a way around. I couldn't compliment his professionalism more. Products have also been great, but focussing this review largely on the quality of service from the team in the store, 10/10. Will be back.

Having used the brand for a number of years and considerable spend I purchased a pair of linen trousers that were clearly faulty. The material split after minimal use and the customer service was terrible. I was told after very little consideration ‘that they consider the decision final and the case closed’. Great customer care for what was a very loyal customer! Said it was wear and tear, I had worn the trousers a handful of times. Extremely disappointing!

An superb quality product purchased during a genuine January sale. I have bought several well reduced items in this particular sale and have been very pleased with each one.

Hawes and Curtis sent the wrong items, their mistake. Sent them back for an exchange but did not happen as I hadn’t given them the new item number for the exchange (was only changing from slim fit to classic fit). Gave me a refund not before taking a £3 administrative fee and would not refund the postage even though it was their mistake. Customer service not helpful. Will never order from them again. Very annoying.

Very swift and responsive customer service. However, at times somewhat evasive answers when asking about why an item changes price almost overnight after requesting e.g. another size

I recently had the pleasure of working with the staff to sort out suits for my friend’s wedding, and I have to say, their service was top-notch. From the moment we walked in, the team was incredibly attentive and professional. They made sure each groomsman was fitted perfectly and helped us find the right styles and sizes. The whole process was smooth and stress-free, and the staff went above and beyond to ensure everything was just right for the big day. Highly recommend them for anyone looking for reliable and friendly service when it comes to wedding attire!

Hard to believe.
I made a quite order on their website the 15th of January (8 shirts and shoes) of hundreds of £/euros.
Accordind to their terms and conditions, I quote: standard delivery has a time frame of 3 to 4 business day.
As of today, the 22nd my order is NOT PROCESSED YET. It means they have my payment for one full week and they did not start to manage my order.
When I sent emails to ask for info and help, the client's service asked ME to contact their delivery provider to have info.
This is unbelievable and beyond unprofessional.
They are selling clothes for professionals. How ironic.
I am starting to think it's maybe a scam as I have ZERO news of my order and no help from the client service.

Quick delivery and product as described. However, I happened to go over by a few days on their return policy timeframe and was declined any exchange and / or returns.

Whilst I appreciate the policy is there for a reason, all I wanted was to exchange 3 x shirts (not opened, in their original package) for different fit, offering to pay all additional postage, so no extra cost to Hawes and Curtis. Nonetheless, I was advised this is not possible due to their policy.

When offering to cover all additional postage cost and still not able to exchange the goods - in my opinion, this is an area Hawes and Curtis can improve upon.

I ordered a dinner shirt as part of an 18th birthday present. The sleeves were too long and I tried to swap the shirt for a different size; it was out of the 28 days - usual life stuff got in the way as well as Xmas. Inc delivery it cost me £78 and the shirt is obvs of no use. I plead with Customer Services, acknowledging I was aware it was beyond the 28 days. Customer Services, Hatton St (CS) responded by reiterating to me the 28 day rule and gave me a link to their T&Cs. I emailed back saying, as previously stated, I was already aware of their T&Cs and would totally understand if I was asking for a refund, but felt it rather unfair not to agree a swap bearing in mind the shirt is an item they still stock. The response I received was merely to state yet again that it's out of the 28 days and again linked me to their T&Cs. Charming! What can I say?! My husband has bought shirts from H&C for years and started buying for my son too, that won't be the case anymore. Very unhelpful and disappointing! Please don't refer me back to Customer Services unless they can be more accommodating!

I recommend not to buy their clothes. I bought two different lengths of trousers and they didn’t allow me to return items as I selected one of the lengths and I had to select one at the check out. At the end I have two wrong size trousers which I am not allowed return. Worst online purchase ever. Shame