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Hawk Host Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their prompt, helpful, and friendly responses, often within minutes, even for complex issues. People frequently highlight the exceptional customer service, noting the detailed and personalized support that goes beyond standard replies. The service itself is described as reliable with excellent uptime, and many appreciate the straightforward sign-up process without hidden fees. However, some customers expressed dissatisfaction with the website's performance, reporting slow loading times for basic pages and issues with email delivery after account creation. A few other people also felt that the hosting was weak, making it difficult to run websites, and mentioned aggressive throttling that caused sites to go down due to resource limits.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers consistently praise the support team... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, reliability, and value.... See more

Website

People report ambiguous experiences with website hosting. Many customers praise the speed and reliability of... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Many customers consistently report that staff... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve probably been with HawkHost for almost 20 uninterrupted years. Wow… saying that out loud made me feel old. I’ve only used the shared hosting plan and VPS a couple of times. Good performance... See more

Company replied

Rated 5 out of 5 stars

I've got no complaints. Customer service is responsive, but I can't remember the last time I contacted them. My biggest issue with a host is uptime. Other than one relatively long outage over a... See more

Company replied

Rated 5 out of 5 stars

I really wish I found Hawk Hosting sooner. Their shared and semi-dedicated plans are affordable and upgradable, and offer cPanel, Softaculous (one-click WordPress installs), SSH access, unlimited FT... See more

Company replied

Rated 5 out of 5 stars

I have been with Hawk Host since September, 2008, availing of their shared hosting. Throughout the 17 year period the service has had excellent uptime. Support tickets are answered swiftly and... See more

Company replied


Company details

  1. #3 of 4 best companies in Web Hosting Company
  2. #2 of 4 best companies in Cloud Computing Service
  3. #3 of 3 best companies in DNS Provider
  4. #1 of 4 best companies in e-Commerce Solution Provider
  5. #3 of 4 best companies in Email Service Provider
  6. #2 of 2 best companies in VPN Service

About Hawk Host

Written by the company

Hawk Host is a Canadian company founded in 2004. Our hosting services currently include shared hosting, reseller hosting, semi-dedicated hosting, VPS, and cloud computes in 7 locations globally:

  • Dallas TX USA
  • Los Angeles CA USA
  • New York City USA
  • London UK
  • Singapore SG
  • Hong Kong China
  • Toronto CA

In addition to hosting services, we also offer domain name registrations, SSL certificates, and email hosting.

Hawk Host offers 24/7/365 support through email, helpdesk, and live chat.

In addition to our general shared hosting services, we offer specialized high-performance plans, WordPress hosting packages, and Advanced DDoS Protection as an upgrade within our Dallas, TX, USA, and Los Angeles, CA, USA, data centers.

We operate our networks and private cloud infrastructure, all built using enterprise high-performance NVMe drives, enterprise RAM, and the latest iteration of AMD or Intel CPUs. The underlying software is operated on Storpool, an industry leader in the high-performance cloud storage space.

We are not operated by a large conglomerate or hosting entity. Instead, we are a small business still owned and directly operated by the same founding partners who created Hawk Host in 2004.

Learn more at https://www.hawkhost.com/about/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Beware #Hawkhost Scammer & Thieves

They Stolen $87 from us Invoice #1161692
Invoice Date: 11/17/2022 Beware with #Hawkhost and the CEO #Tony Baird and Manager #Brian Farrel the company and people running this #Hawkhost are professional thieves, scammers. Fyou
Yes! They will steal your money from your credit card, pay or whatever your money is no safe with them, they will steal your customer and business and make your life miserable.
Let me ask how will you fill if government shutdown hawk host without first send you a notification just because you have bad reviews for customers services all over the internet
As for your payments we do not provide refunds on payments that violate our TOS/AUP, additionally you are outside our 30-day money back guarantee period. As a result, any refund you receive will be in the form of a pro-rated account credit for unused time.
The $15.00 affiliate signup bonus is not eligible for payout or credit as that is provided for free simply by creating an affiliate account. You would need to have earned at least $100 in matured referred commissions to receive a payout of any affiliate activity.
If you are here is because you are looking for real information, about #hakwhost well here is one of the many pisses off and upset people like me, people don’t spend their time writing good reviews most of them are fake, only upset people like me spend their time, so others people like you don’t make the same mistake I did.
Well now if you are here to written a review, please help us to take #Hawkhost and this people out of business, as they did with your business if you don’t fight you will lose at least make something, this are the places I already submitted a complaint about #Hawkhost and CEO #Tony Baird and Manager #Brian Farrel.
They will promisse anything and everthing until they get your credit card

We have unfortunately been forced to disable your account as it was found to be sending Spam/UCE. Spam is a very serious offense and it risks not only the integrity of your account/domain but our entire network.
After review we have determined this activity is in direct violation of our TOS/AUP for sending spam/UCE and as a result we will be unable to continue hosting you from our network.
Brian Farrell for you records our company comply 100% with CAN-SPAM Act: A Compliance Guide for Business.
We strictly adhere to these requirements at my company and follow this checklist ourselves. And I regularly alert our new clients to the rules so that they are aware. While third-party email services like MailChimp or iContact make it easier to be compliant, I do notice both small and large companies missing the mark in certain cases. So, this refresher is beneficial for professionals, both new and veteran, in email marketing.
We also will proceed a Submitting a Complaint to ICANN Contractual Compliance and the federal trade commission causing you hawkhost.com a lot damage to our business.
Submitting a Complaint to ICANN Contractual Compliance
File a Complaint Better Business Bureau.
Federal Trade Commission Report to help fight fraud!
Dear #Hawkhost CEO #Tony Baird and Manager #Brian Farrel
STOP STEALING PEOPLE MONEY

May 3, 2023
Unprompted review
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Reply from Hawk Host

Based on the information included in this review, your account was found violating our TOS/AUP for sending spam through our network, an activity which has a zero tolerance policy on our network. I'm sorry you had a bad experience, but we will not allow our services to be abused, especially when those abuse actions could impact other users on the shared server.

Rated 1 out of 5 stars

Very very very bad service

Very very very bad service, Never buy a domain here, you will have a lot of problems with WHOIS or ICANN, This was my bad experience, I lost my business because of them.

March 28, 2023
Unprompted review
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Reply from Hawk Host

Hawk Host has tens of thousands of domains registered under its portfolio, and we are fully ICANN compliant in all our domain registration actions. It sounds like you might be referring to WHOIS details being public as part of a domain registration, and if that's the case, please note all registrars are subject to those policies, that is not exclusive to Hawk Host or our registration services.

Rated 5 out of 5 stars

Good, cheap and excellent!

Good. Cheap. Fast and excellent customer support!! Been a customer for five years.

October 15, 2022
Unprompted review
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Reply from Hawk Host

Thank you so much for the kind words and kind review :)

Rated 1 out of 5 stars

they stoled money from me

they block my account, stolled my money and didnt deliver service. CHEATERS

August 8, 2022
Unprompted review
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Reply from Hawk Host

I'm sorry to hear you had this experience, though I believe it is inaccurate to claim we'd have stolen your money. In the event a service is not provided due to failure to pass a fraud check, a full refund is always issued back to the original payment source. Our billing team also operates 24/7/365 for any questions or concerns regarding a transaction.

Rated 1 out of 5 stars

In fact

In fact. It down time so much in singpore i move out

July 30, 2022
Unprompted review
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Reply from Hawk Host

There are a number of reasons you may have seen downtime, though regardless of the reason we hope it was not due to a hosting issue on our side. If that was the case we certainly apologize, and would hope you consider our hosting again in the future if you ever have a need!

Rated 5 out of 5 stars

I have had an account with hawk host…

I have had an account with hawk host for over 5 years and it's been a smooth and steady ride.

I've raised a few dozen support tickets in this time and they always respond within a few hours, even on weekends or at obscure times.

Knowledgable and reliable team. Uptime is immaculate.

I've left a review today because they assisted me in more optimised hosting package for my needs which saved me on my monthly outgoings. This is genuine customer service 101.

I'd recommend Hawk Host for your hosting needs.

June 8, 2022
Unprompted review
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Reply from Hawk Host

We very much appreciate you taking the time to leave a review after having a positive experience with our team :)

Rated 1 out of 5 stars

Unprofessional staff, insecure infrastructure, tax dodgers

Avoid them as you can. After 8 years of being their customer, hundreds of $ spent, after a little, few months break, I decided to buy some simple shared hosting for a couple of my landing pages for domains I'm going to sell.
And AFTER I ordered the hosting and PAID for everything for TWO YEARS in advance using PayPal, they contacted me saying, that they refuse to provide the service because I used a VPN!!! Can you imagine? 3/4 of TECH YouTubers advertise VPNs, recommend using them all the time, but HawkHost has not noticed that yet in 2022, and accuses and insults it's own customers! PayPal, Amazon, Google, banks, even this TrustPilot - nobody has problem with VPNs, but them!

So why didn't they just block that possibility, with an information to the customer to disconnect from VPN and try again? Why? Because they simply don't know HOW, they are unprofessional and they fear of VPNs, which means, that they must have been badly hacked or exploited by hackers using VPNs multiple times in the past. They still don't know how to defend themselves from that, so they primitively accuse all people using VPNs of bad intentions.

I also spotted, that they don't add VAT to any invoices for EU customers, so if you live in Europe, be prepared for significant price increase in the near future, because I'm going to report that. This is, by the way, an unfair competition against other hosting companies, who pay their taxes to the EU.

April 12, 2022
Unprompted review
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Reply from Hawk Host

I'm not sure how you've arrived at the conclusion that because we flag orders from customers placed through a VPN that our operations are insecure, but in any event, that is objectively false. Our order vetting policies are unrelated to the integrity and security of our hosting infrastructure, which remains secure.

We flag orders that are placed through a VPN because we operate in a high fraud industry, and one of the more common tactics used by malicious actors is a VPN. We likewise understand security minded individuals regularly use a VPN for their daily browsing. For this reason VPN orders are not automatically refunded, but instead we contact the customer asking for an explanation of their VPN usage. 99% of customers are understanding of this, though for the 1% who are not, we gladly issue a refund if requested.

We do not charge taxes on any invoices except for customers who are based in Canada, due to Hawk Host being a Canadian registered company.

Rated 5 out of 5 stars

Best shared hosting

Best shared web hosting compare to another "big player". Less drama and more features.

However, if you are using wordpress and install to many plugins or use "heavy" themes, your cms dashboard might be slow.

February 21, 2022
Unprompted review
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Reply from Hawk Host

Thank you for the review! And yes, you are correct, unfortunately with WordPress and other CMS there can be some performance slowdowns when using a lot of plugins or themes. But if that does become an issue our team should be able to assist through that problem :)

Rated 5 out of 5 stars

Excellent hosting service Hawkhost

I moved to Hawkhost they where recommended to me by my digital agency rankfortress.com William Jones. They are my third and final hosting platforms. I came with a broken sub domain and they immediately fixed the PHP and file structure and boom it was back up and running. Their support is fabulous and their platform is well designed. Thank you Hawkhost.

February 10, 2022
Unprompted review
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Reply from Hawk Host

We appreciate your review and we appreciate you hosting with us :)

Rated 5 out of 5 stars

The most affordable hosting plans and…

The most affordable hosting plans and one of the easiest systems, I was on a lookout for easy way to host all my websites since I am not so tech savvy, until I stumbled with hawkhost

January 13, 2022
Unprompted review
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Reply from Hawk Host

That's great to see you've found our systems easy to use! Thank you for the positive review :)

Rated 1 out of 5 stars

Poor service

Don't over promise and under deliver.

They promised full migration from one of their own hosting accounts to another, but couldn't deliver after a full week.
My websites were down, and my business suffered.
Stay away from these amateurs.

January 7, 2022
Unprompted review
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Reply from Hawk Host

I'm sorry to hear you had this experience, it sounds like our support did not hold up to our normal standards. I apologize we did not meet your expectations, and I hope you can reconsider using our hosting again in the future.

Rated 5 out of 5 stars

HawkHost are AMAZING!

HawkHost are, in my opinion, genuinely amazing.
I am the type of person who reads tons of reviews for finding a product or a service which is the best fit for what I need, so I read tons of reviews on them before using them, which was for the first time in 2018, when I had a website with them for a year - before I suspended for a while that start-up.
Well, I read tons of reviews on other similar services and companies, and I can say that HawkHost had the best real reviews - and they still have - written by both techie guys and non-techie, like me. There were so many exceptional reviews and still are on them, from people happy with both the technical aspects, and with the Customer Service. It is obvious that, for non-techie persons like me, a brilliant Customer Service means a lot, because how else could we be "saved" when we meet problems on the way? I mean, you other non-techie guys out there: you know very well what I mean: for us, even some simple beautiful technical jargon is like beautiful Chinese! yesterday, Wade literally saved me, with a great attitude and a great help, with things that I cannot even know how to explain to you, all I can tell you is that I will be finally able to start using my website for my new business!
BUT also, I confess I was and I will always be interested in the opinions of the other clients WHO UNDERSTAND what is about, clearly they have strong positions from where they can express what they feel and think about the services they receive, and I just read another opinion like this moments ago and again it confirmed to me that so many of these customers appreciate so much HawkHost  and see even more than what I see!
I would say, it is a winning card: what they do is genuinely exceptional. How they do it: genuinely amazing. I know that you cannot please everybody, nobody can, but they have so many Customers happy with them. And they will have many more, with such quality and attitude.
HawkHost, I am really glad you exist :).
Wade, thank you so much for your amazing support yesterday!!!!
This is a review that was not requested from me, but I wanted to write, because I am so so happy with the level of support I received yesterday from Wade and the way this support contributes to my new business!!!

Update: one day later, I want to thank you to Brian as well :) for even more support and greatest attitude, I know I must have been a bit of headache, with my lack of some skills and my need for support, but I cannot say enough how grateful I am that I received this great support, I can start my business now and you've been AMAZING!!! THANK YOU!!!!

October 21, 2021
Unprompted review
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Reply from Hawk Host

This is such a kind and thoughtful review, I'm very sorry it took us so long to acknowledge it. I'm very glad our hosting has been working out for your sites! We appreciate you :)

Rated 5 out of 5 stars

Best Web Host for Average Websites

I've been using Hawk Host for a few years and I still host with them. I love this company!

Hawk Host is the hosting company I recommend for most websites. They have excellent uptime, they have great features like litespeed, and they have a good selection of server locations.

Their support has always been quick to respond to my tickets and quickly fix whatever the problem is, even when it's my own fault! When you submit a ticket, they typically respond really quickly. I don't recall exactly how long it took to get a response, but it was definitely within a few hours, or less.

I have a reseller hosting plan and a semi-dedicated hosting plan with them. I've compared their hosting to a lot of different hosting plans with other providers and Hawk Host is the best value. They have the best prices, best support, and best features I've found.

Unless you're hosting a big web application or have a massive amount of traffic that is well above anything normal, then Hawk Host should work just fine for your needs.

I generally host WordPress sites on their hosting. I take advantage of the Redis caching and litespeed features to speed up my sites and that of my clients, which really helps a lot. I also host my email accounts on their servers. It works great and I have no complaints.

I seriously don't get what the negative reviews are talking about. I haven't had any issues losing files or anything of that nature, and their support has always been nice, responsive, and super helpful. I've never had any issues with invoicing or payments getting lost and I haven't had any serious issues with downtime.

Hawk Host has been a great host and I always recommend them to people looking for general web hosting, as they are my #1 pick.

June 21, 2021
Unprompted review
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Reply from Hawk Host

Thank you for your kind words and for taking the time to write such a thought out and detailed review :)

Rated 1 out of 5 stars

Money can lost when pay invoice and…

Money can lost when pay invoice and they will not responsible. Not ok for long term. Only ok for emergency (short term) use.

#Mainly > Bad billing support because your money can lost .

November 9, 2020
Unprompted review
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Reply from Hawk Host

It sounds like you might be referring to a transaction fee charged by your bank/card issuer. Please note that Hawk Host itself does not charge any additional fees on its services, the price shown in your invoice is the price we charge in USD. If your bank, card issuer, or payment method imposes an additional fee as part of that payment, there is unfortunately nothing we can do about that fee.

Rated 5 out of 5 stars

I've been a client for a few years with…

I've been a client for a few years with a reseller account on hawkhost, and my experience so far has been stellar. Good performance hosting, affordable price, helpful support staff when I need it. Love it!

October 31, 2020
Unprompted review
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Reply from Hawk Host

We appreciate your review and we appreciate you hosting with us!

Rated 5 out of 5 stars

Top quality shared hosting at Hawkhost

I have had two websites shared-hosted at Hawkhost since 2015. I moved there after having problems on a couple of other hosts, and those problems vanished once I landed at Hawkhost.

Hawkhost is excellent in every respect.
Price - check.
Performance - check.
Uptime - check.
Support - check, check

The quality of support is a bit variable - sometimes the frontline people aren't quite up to the task, but, when that happens, once your problem is escalated, it gets solved - even if that means some third party server software needs a bug fix and it's the weekend!

==== 2025 Update ====
Add another 5 years to the above, and it all still applies. Anticpating continued smooth sailing, I'm staying put.

October 25, 2020
Unprompted review
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Reply from Hawk Host

Thank you for your review and also for hosting with us. We appreciate the honesty regarding your experiences over the years.

Rated 5 out of 5 stars

Good and cheap hosting provider

I am using Hawkhost about 1 year, Singapore Location is fast when accessing from Vietnam, also support team helped me many time

October 8, 2020
Unprompted review
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Reply from Hawk Host

We're glad to hear our Singapore location is working out well! We have a lot of customers from the Asia-Pacific region, and so we try to keep great connectivity and hosting options there!

Rated 1 out of 5 stars

unprofessional, inefficient support.

unprofessional, inefficient support. From now on never use here.

December 27, 2019
Unprompted review
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Reply from Hawk Host

Hawk Host operates a 24/7/365 support and sales helpdesk. It is accessible through email and ticket, and we average a 20 minute response & resolution time to issues. I'm sorry to hear you had a different experience with our support, though I want to assure you that is not the standard.

Rated 1 out of 5 stars

what I think about hawkhost

run run as fast as you can do not stay with them the scammers and they delete your files off the 30 days without warning

November 6, 2019
Unprompted review
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Reply from Hawk Host

Hawk Host does not delete customer files from our servers if the account is in good standing, current on all billing, and has no active abuse or legal issues with our services. We also have structured policies in place regarding account terminations for non-payment, and a generous policy that involves data retention up to 30 days after an invoice is unpaid before a service is fully terminated.

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