I have worked for many agencies over the years, but my experience with Hays Education (specifically the Leeds/Huddersfield branch) has been the worst by far. The registration process was an endl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been kept waiting around on furlough, and decided to apply to Hays. Nicola in Belfast spoke to me about several big name companies that were interested and would do the hiring and onboard bit remotely... See more
Don't even know how this company can call itself a recruitment company, take your details then you will never hear from.them again, what is the actual point of you employing people who have no idea of... See more
No wonder this shower receive multiple negative reviews. They are inept and uncaring. My partner and his colleague have not been paid. We are having to take legal action. J. Underwood was in constant... See more
Company details
Information provided by various external sources
Hays plc is a leading English company providing recruitment and human resources services across 33 countries globally.
Contact info
London, United Kingdom
- hays-recruitment.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HAYS-Working for your tomorrow, Portsmouth
I would like to take this opportunity to thank Kirsty Rossell for her recruitment skills.
She has been very friendly whilst also being professional and knowledgeable about potential roles that would suit me.
During the interviewing process, Kirsty was always very supportive and caring.
I would have no hesitation in recommending HAYS to find your new bright tomorrow when you have such helpful Staff as Kirsty Rossell!
Stay clear
My 18 year old daughter got invited to attend an assessment day, nearest one from site of actual job in Milton Keynes was Bluewater in Kent, 80 miles away! We did it though as she really wanted the position. Paid fuel, ULEZ, tolls and i lost a days work to take her.
Arrived at Bluewater in good time, address was Hays Travel. Went to the shop as directed, girls in the shop said lots of people had turned up there, yes because they gave the wrong address!
Finally found the correct place we were supposed to be 20 mins later, daughter stressed and upset and after a long drive to be greeted by a rude lady telling us we are late! Give the right info then!
3 weeks later a bog standard thanks but no thanks email!
You were paying less than min wage, we travelled a long way and you dont even have the decency to personalise the no with constructive feedback.
Not a great experience for a young teen and an expensive one for me.
No wonder this shower receive multiple…
No wonder this shower receive multiple negative reviews. They are inept and uncaring. My partner and his colleague have not been paid. We are having to take legal action. J. Underwood was in constant contact with empty promises until close of business Friday. Nothing! Now closed for the weekend! This company should cease
Important info
I will follow up with a name that keeps coming up and one would better avoid dealing with it at all costs.
I hope it'll help.
D
Terrible
Terrible, they send you jobs, chase you for information and 0 feedback
NOT A best to work with
NOT A best to work with. fake promises and will stop your work for any reason to get a cheaper person. especially the kENT department.
An absolute waste of time
An absolute waste of time with this recruitment agency. They never ever got me any job. A useless site.
Absolutely Awful
These guys must be the most inept, unhelpful, unlikeable, clueless bunch of people around. They simply have no clue what they are doing. I was forced to use them by a large organisation and they are horrendous. Why on earth would a company pay Hays to do their recruitment?!!!
Rubbish rubbish and rubbish a complete…
Rubbish rubbish and rubbish a complete waste of time and effect signing up to the company. Forever waiting for a response and all round rude people. I particular Dylan, gives out his business card like he owns the company and doesn't even respond when you call or email him. Also very rude! Don't waste your time with these people they sell you a dream. Also 1* is still to high of a rating unfortunately
Atrociously bad
The website was faulty and did’t let me apply for a role despite the CV format and size being correct. Customer Service were courteous but useless. Radio silence from their IT Department. The relevant specialist consultant was unresponsive to phone calls, emails and even to her own colleagues who passed my messages onto her. Impossible to raise a complaint as they don’t provide an email address for their branch offices (which should be contacted as Step 1 of their complaint process) and, as I said, CS play stupid when you ask for one.
I can not even give 1 star
I can not even give 1 star. They are not even responding to email. If they are not planning to recruit why do they need such an organisation? Just post job advertisements and if we apply for the job, never get back to us. Pathetic.
I was recruited for Hayes agency to…
I was recruited for Hayes agency to work in Heathrow by Mandip. I wouldn't recommend the agency at all. Mandip is unproffisional, rude and inconsiderate. He is abusive financially and emotionally.
Don’t bother wasting your time working…
Don’t bother wasting your time working for this recruiter.
Recruiters are supposed to find you different assignments on a weekly basis, they did not. I was forever chasing them asking for work which they were forever failing to reply to me with an outcome. A message to say what they were doing to find you work suited to your cv or an outcome would have been nice!
Having come from a managerial to senior managerial role.
I was posted on one assignment, they had put me on an assignment which I was completely over qualified for, a junior entry level position working with immature morons who were only there to mess around and not want to work, until reality set in that they would get rid of people if they didn’t tow the line, which most of them didn’t.
Steer clear, because like every recruiter they originally promise you everything but in reality get you nothing!
This goes double for any potential businesses or clients looking to use their services! Don’t! Its cheaper to recruit from within and ultimately you can do your own vetting and get a better candidate!
Lily Wilson is a great communicator
This review is based purely on my experience as a temporary worker. My contact at Hays, Lily (Swindon) has always been great at communication, which is where a lot of recruitment agencies seem to fall down. Any questions I have (which at the beginning was a lot, as I'm not used to temping) she went out of her way to respond to. The only time I've had a problem is when she was out of the office for a week or so, and I couldn't get hold of anyone to answer a fairly important question.
HAYS HEATHROW
MANDIP FROM HAYS HEATHROW IS SCAMMER! DO NOT ACCEPT JOB FROM THIS MAN!
Fired for refusing job with no safety equipment
Send to job, glass installation on slanted roof 60ft high, but when got there no safety equipment provided so I refused to stay and do the job, and because of this have been black marked from the company. Not my fault as I'm not an installer I'm a labourer, so I don't have the safety gear needed.
Not happy
Terrible service
Terrible service - never give you any feedback whether good or bad - dont keep in contact or look for jobs for you - appalling service and customer service not great speak down to you at times. worst agency to use will not use again! especially the north east ones!
Bromley branch is a shambles
Bromley branch is a shambles
I started a 1 week assignment as a traffic marshal as I was between jobs due to a agency take over and studying for my cpcs card so I took a job on the Thursday... I was told the umbrella company they used would charge about 12 a month for payroll... so I agreed ... when I started the job I was put with a guy who all he spoke about was his love for cocaine and shoplifting and crime All day in which devalued my experience in such a nice area where I grew up. I also was the only one who actually did my job all day, I then got a call from the payroll company NWM on the Monday at around lunchtime with this rude lady saying it comes to £67.50 a week payroll fees before tax and NI and was deliberately going round in circles trying to confuse me with bs and pressure selling tactics belittling me and talking rubbish When I complained to hays they also acted clueless for 2 days thus wasting 4 lengthy phone calls and rinsing my patience with more rubbish and rudeness. I also didn't like working for a guy who's name began with m who sounds like a teenager with his street ghetto words and accent I found that unprofessional too. I resigned after my second day as it was a shambles and I didn't want to work for people who pay peanuts don't pay for lunch hours and are rude and Disorganised. My time is precious and I know my worth as a highly regarded professional. Be careful these people lie alot.
Stay away
Stay away , didnt get paid full hours , different rate
Stay away , agent whatever his name is (asian name ) proper ckunt stealing money ! Stay away
Grade 0 overall
Poor quality of the service I received poor customer service respect and support poor communication very poor quality of information
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








