It’s always a bit of a gamble buying from a picture, especially when it’s an important gift but the little bear that l ordered really exceeded my expectations. It was well packaged, not squished in at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered earrings for my granddaughter who was celebrating her 7th birthday. Unfortunately they were not going to arrive in time for her birthday so HBD went above and beyond and allowed me to coll... See more
Excellant custermer service , i contacted them worried my order would not arrive before my daughter went away as the gift was for her.They were able to change the Royal Mail to 24 hour from 48 hour t... See more
I offered a chain and bracelet as a gift- it was so delicate and beautiful.Delivery was efficient and gift box and bag look great. Loved it so much I ordered a chain and bracelet for my grand daughter... See more
4.8
Excellent
690 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time buying from Hbd and I was…
First time buying from Hbd and I was really pleased with how easy the ordering process was and how fast delivery was .
Even more impressed when the jewellery arrived, well made and good quality I will definitely be ordering again!
Thank you
September 18, 2026
Unprompted review
Good Product.
Quick delivery considering item was personalised. Kept up to date with item progress and tracking provided. We was pleased with the gold personalised name necklace on delivery, seems to be of good quality.
October 6, 2026
Unprompted review
it was a lot cheaper than the others…
it was a lot cheaper than the others which i looked at, and when it came i was over the moon, its just perfect.
September 30, 2026
Unprompted review
Absolutely beautiful pre-wedding gift…
Absolutely beautiful pre-wedding gift for our best friend! We ordered this for our hen do and couldn’t have been happier. The jewellery is stunning, and the presentation was absolutely gorgeous everything was packaged so beautifully and felt really special and personal. 🤍
I also had to contact customer service with a query, and the communication was super fast. My query was resolved quickly and the whole experience felt so personal and friendly.
The personalised service, beautiful jewellery and the lovely free gift made it even more special. Our best friend absolutely loved it, and it made the perfect gift from all the hens to celebrate such an exciting time. Would 100% recommend!
September 11, 2026
Unprompted review
First order with HBD Jewellery and was…
First order with HBD Jewellery and was extremely happy with my purchase. The quality is amazing and arrived within a week. Very happy customer.
October 4, 2026
Unprompted review
Fast delivery
Fast delivery , all staff are extremely professional and helpful. I am very happy with all the bracelets I purchased
September 14, 2026
Unprompted review
I wasn’t sure how to do the order on…
I wasn’t sure how to do the order on line because there was too much choice so I rang up for advice. The person I spoke to was very helpful and i ordered a necklace with my 2 grandchildren s names on it. Very pleased with it and looking forward to showing it to them on my next visit. Thank you
October 3, 2026
Unprompted review
My daughter loved her bracelet
A would just like to say my daughter was over the moon with her gift thank you very much.
September 29, 2026
Unprompted review
Delivery was on time and the Quality it's Beautiful
Delivery was on time and the Quality of then necles is Amazing and very Beautiful 😍😍😍😍
September 29, 2026
Unprompted review
Excellent service and product
I ordered 2 personalised gold bracelets for my twin nieces 21st birthday, there was a great selection of chains, fonts etc. The process was easy and they arrived in plenty of time, they are beautiful and I m sure my nieces will love them.
September 17, 2026
Unprompted review
Very good - recommended.
Arrived as described on time and was a very well received gift.
September 26, 2026
Unprompted review
An elegant gift
The necklace I received was very elegant! The piece arrived as per delivery instructions and no problems at all. I ordered it as a gift and the gift receiver was very impressed too. All in all a good purchase.
September 28, 2026
Unprompted review
Really pretty and affordable
Really pretty and I now wear it everyday!! Would recommend to anyone. Great quality and fast delivery!
September 24, 2026
Unprompted review
Amazing product
Amazing product. Came looking exactly as I expected, fast dispatch and delivery also
September 25, 2026
Unprompted review
My 5 years old daughter loved the…
My 5 years old daughter loved the bracket with colorful flowers and her name on it. Loved the quality.
September 24, 2026
Unprompted review
Fantastic service from start to finish…
Fantastic service from start to finish , very personal and a beautiful necklace .
Thank you 😊
September 23, 2026
Unprompted review
Happy with my purchase
Took around 8/9 days to come. Great price and it’s beautiful. Cant wait to give it to my niece for her 21st birthday.
September 14, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.