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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that beds are well-made, sturdy, and even better than expected. Many people highlight the superb delivery service, describing the staff as professional, polite, and helpful, often going above and beyond by assisting with assembly and carrying heavy items. The overall service, from inquiry to delivery, is consistently described as brilliant, with efficient communication and quick delivery times. However, some customers also noted issues with missing parts or problems with the product upon arrival, such as a split headboard or non-functional joining clips. A few other people also felt that the delivery times were not always as promised, with one instance of a very late delivery.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent quality and sturdy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast delivery... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Service

Clients share positive opinions on service, highlighting the outstanding customer care and efficiency. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery teams for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon contacting HD Beds their help & guidance was instant & they was very responsive throughout my purchase. They answered every query i had with great detail. They sent me images & videos to help me... See more

Rated 5 out of 5 stars

Highly recommend Hdbeds The whole experience from inquiring to ordering to delivery was brilliant Messages answered within minutes Delivery team were fantastic and very respectful of my propert... See more

Rated 5 out of 5 stars

Dealing with them and delivering all spot on and price . Product head board split joining clips not so great there where holes in the side of headboard for what looks like more sturdy fixing but non w... See more

Rated 5 out of 5 stars

I ordered ottoman bed after seeing it on another site for £1260. It was half the price on HD beds. I placed order on Monday it was delivered on Thursday. Communication about delivery time was excellen... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Welcome to Heavenly Dream Beds, where we transform sleep into an art form. Our mission is to provide a premium, smart, and reliable e-commerce experience for beds and mattresses, driven by our unwavering passion for excellence. At Heavenly Dream Beds, we believe your bed is the centerpiece of your home. That’s why we offer an exceptional selection of beds and mattresses designed to cater to every unique style and preference. Our commitment to quality ensures that each piece is crafted with precision and care, making your bedroom a true sanctuary. We celebrate individuality by tailoring our bedroom furniture to reflect your personal style. Every product we offer is meticulously chosen to enhance your sleeping experience and provide unparalleled comfort. We value every customer and strive to make your shopping journey with us as rewarding and seamless as possible. Discover the difference with Heavenly Dream Beds – where your dream bedroom becomes a reality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely Amazing 🤩

Absolutely Amazing 🤩
* contact with company ⭐️ fabulous, where quick reply. Contact with me with every single details, give me advice and informed me with every step ( delivery) .
* delivery guys call me before they on the way. Fantastic contact.
* Finally Bed quietly AMAZING 🤩 ♥️🤩
Very solid , beautiful colour, amazing material.
Thank you guys !!! You are stars ✨
⭐️⭐️Highly recommend ⭐️⭐️

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend …

Chose a bed I liked they also were very happy to answer any questions. The beds very comfortable great customer service and care and quality of bed is superb delivered in the given time slot i highly recommend

August 14, 2024
Unprompted review
Rated 4 out of 5 stars

Beautiful bed

I’ve had this bed a few days now and I absolutely love it, it’s beautiful. I brought the standard mattress and it’s a little uncomfortable but nothing a topper can’t fix. Delivery was super fast!! I would give 5 stars however, the delivery driver would only deliver to the door and not to the room of choice but that’s not the companies fault I guess. Easy to put together? Well my partner put this together on his own so I would say it was pretty easy.

August 14, 2024
Rated 5 out of 5 stars

Perfect service and a top quality bed!

To be able to chat on WhatsApp to customer services was wonderful, we talked about different options and I felt valued as a customer because all my questions were answered patiently. My room has 12ft ceilings so after talking through a few ideas I ordered the bed with a higher base and footend.
It could have been made and delivered within days but my new carpet wasn't down yet so it was no problem to delay delivery. I was given a rough delivery time slot the night before delivery, and
I got a text when the boys were 50 mins away. Two friendly, cheerful men arrived and built the bed in no time. They were nice enough to take their boots off when they saw my new cream carpet, and they gathered all packaging and took it to my bin area for me. I would rate this experience as ten out of ten. I'd been worried about buying online, but the quality of this bed and the level of service I received was second to none. I'd happily recommend this company to anyone and I will 100% use again when I do my other bedrooms.

August 1, 2024
Rated 2 out of 5 stars

Buyer beware

Remodled headboard was loose and unstable and I've had to get brackets fitted to the headboard and wall to stop it toppling onto the bed. Have been offered two pieces of wood to screw on to sides of headboard to try and stabilise it. Fabric is marked in places and there are staples visible on footboard. Design is noticeably not straight, Slats do not lie flat as centre strut is higher than side rail struts All in all a poor quality product not worth the money. Have been offered £30 refund as a goodwill gesture.!!! On the positive side the mattress is very comfortable.

July 20, 2024
Rated 5 out of 5 stars

Helpful

Helpful, knowledgable, quick to respond.
Fantastic quality product. Would highly recommend

July 14, 2024
Rated 5 out of 5 stars

10/10 Heavenly beds have been amazing from…

Heavenly beds have been amazing from start to finish. I ordered samples of material to help me decide on which colour I wanted, they arrived quickly. Using WhatsApp made communication so much easier and I always had a reply within a few minutes. All my questions were answered such as a certain delivery date I wanted as I didn’t want it within the 5 days it says online. I ordered the bed and it arrived yesterday ,I also had it assembled so I didn’t have to bother any family. The bed is lovely and the quality is of high standard. Overall customer service is excellent. You can’t go wrong with this company I highly recommend. Thank you for such a good service.

July 20, 2024
Rated 5 out of 5 stars

Fantastic service,HdBeds went above and…


Fantastic service,HdBeds went above and beyond on the WhatsApp service to ensure my colour and material choice was right for me before ordering.Kept me upto date with delivery and my order status. Customer care was amazing and quick responses when contacted. Highly reccomend to others to order with ease and reassurance. My Bed and Footstool arrived in perfect condition and well wrapped for transit. Delivery guys kept me upto date when on way with estimated time of arrival and upto date traffic issues. Easy pleasant service from ordering to delivery which I must say was very quick.

July 2, 2024

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