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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that beds are well-made, sturdy, and even better than expected. Many people highlight the superb delivery service, describing the staff as professional, polite, and helpful, often going above and beyond by assisting with assembly and carrying heavy items. The overall service, from inquiry to delivery, is consistently described as brilliant, with efficient communication and quick delivery times. However, some customers also noted issues with missing parts or problems with the product upon arrival, such as a split headboard or non-functional joining clips. A few other people also felt that the delivery times were not always as promised, with one instance of a very late delivery.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent quality and sturdy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast delivery... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Service

Clients share positive opinions on service, highlighting the outstanding customer care and efficiency. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery teams for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon contacting HD Beds their help & guidance was instant & they was very responsive throughout my purchase. They answered every query i had with great detail. They sent me images & videos to help me... See more

Rated 5 out of 5 stars

Highly recommend Hdbeds The whole experience from inquiring to ordering to delivery was brilliant Messages answered within minutes Delivery team were fantastic and very respectful of my propert... See more

Rated 5 out of 5 stars

Dealing with them and delivering all spot on and price . Product head board split joining clips not so great there where holes in the side of headboard for what looks like more sturdy fixing but non w... See more

Rated 5 out of 5 stars

I ordered ottoman bed after seeing it on another site for £1260. It was half the price on HD beds. I placed order on Monday it was delivered on Thursday. Communication about delivery time was excellen... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Welcome to Heavenly Dream Beds, where we transform sleep into an art form. Our mission is to provide a premium, smart, and reliable e-commerce experience for beds and mattresses, driven by our unwavering passion for excellence. At Heavenly Dream Beds, we believe your bed is the centerpiece of your home. That’s why we offer an exceptional selection of beds and mattresses designed to cater to every unique style and preference. Our commitment to quality ensures that each piece is crafted with precision and care, making your bedroom a true sanctuary. We celebrate individuality by tailoring our bedroom furniture to reflect your personal style. Every product we offer is meticulously chosen to enhance your sleeping experience and provide unparalleled comfort. We value every customer and strive to make your shopping journey with us as rewarding and seamless as possible. Discover the difference with Heavenly Dream Beds – where your dream bedroom becomes a reality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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Rated 5 out of 5 stars

Outstanding Bed Company.

Excellent experience from start to finish, ordered and arrived within a week outstanding. Fantastic quality, beautiful design and supreme comfort. Professional company, great communication throughout and friendly delivery team. Would highly recommend this company.

October 7, 2024
Rated 5 out of 5 stars

Our bed arrived today and WOW amazing!

Our bed arrived today and WOW!! We are so grateful for the team at Hdbeds, it is clear hard work and effort that has gone into creating our gorgeous bed. Very fast delivery which was amazing over the Xmas period too! We paid £90 extra for set up which was so worth it as the lads came in and had it set up in 20/30 mins max!
Excellent communication throughout and multiple pictures and videos were sent of various beds prior to purchasing which gave us the confidence to order.
Unfortunately, with a different company 4 years ago we purchased a bed that arrived looking completely different, we were concerned this could happen again but due to the reviews and communication we decided to try and WOW we are so glad we did. Our bed looks identical to the photos provided and we will 100% purchase from this company in the future.

Thank you so much!!

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outdone yourselves tonight guys

I'm not a frequent customer but that is purely the fact I don't have cause to go past.

I went out of my way tonight and ordered on the phone then went to pick up my meal.

Despite the fact the place was HEAVING, the meal came exactly on time. IT WAS HEAVENLY

I order lamb shalamar with no coriander, and garlic naan. Its always gorgeous but tonight was just DEVINE.

Whilst waiting briefly, I spoke to a lady who had come from Bradford to eat - like other friends of mine do . . . What does that tell you!???

January 4, 2025
Unprompted review
Hdbeds logo

Reply from Hdbeds

Hi there!

We’re absolutely thrilled to hear about your heavenly lamb Shalamar and divine garlic naan experience... but we’re scratching our heads because we’re actually a bed company! While our beds are designed to provide comfort so good you might dream of heavenly meals, we’re pretty sure you’ve got the wrong company.

That said, if your food was as amazing as your review says, maybe we should drop by that place ourselves (and get some garlic naan to go)!

Thanks for the laugh, and if you ever need a bed to sleep off a food coma, you know where to find us! 😄

Sweet dreams

Rated 5 out of 5 stars

It was EXACTLY what I wanted

It was EXACTLY what I wanted, I cannot complain with a single thing. Assembly was easy and the bed was extremely sturdy and beautiful to the eye, can make ANY room stand out, thank you for relatively quick delivery.

September 29, 2024
Rated 5 out of 5 stars

hd beds fantastic beds & customer service

Just bought a bed from hd beds
When ordering we wanted a different material which they sorted and made the bed arrived within a week of order the quality is amazing easy to assemble needed a little bit of help and sent WhatsApp got a reply in seconds with help sent me videos of different stages of assembly can’t recommend the product & customer service enough
Bed looks fantastic
highly recommend Hd beds !!!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality bed & customer service

Ordered my bed and it was delivered within 2 days even with an adjusted height headboard. The customer service was great and the bed is amazing I couldn’t be happier!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Superking Bed and Mattress

Wonderful bed and mattress and excellent customer service. Delivered as expected and a telephone call beforehand to provide a delivery time. Bed well made and looks just perfect! Thank you!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely 100% trustworthy company

Absolutely 100% trustworthy company! Straight forward. Excellent customer service. Great experience from start to finish. Purchased a beautiful bed that was easily assembled and for years i haven't slept as good. I actually overslept first time in years 😅 doesn't that say something positive if you don't even want to get out of it 😁. I can only recommend it. Me and my partner we love it. Thanks for the service.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Just received our new bed last week…

Just received our new bed last week went for the floor to ceiling headboard. The delivery was quick and well communicated they updated me regularly and the quality of the bed is amazing we absolutely love it. Great service, great bed thank you.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Super impressed with the delivery I had…

Super impressed with the delivery I had the bed within 4days! Perfectly made. Was constantly updated with the process of my order and the courier was effective in communicating. I really recommend this company for a luxury bed!😍

The bed is faultless and a great price too!

September 24, 2024
Unprompted review

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